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Rated 4.3 out of 5 by 323 reviewers.
Rated 5.0 out of 5.0 by Better than the average Holiday Inn Only two questions need to be answered: Would you stay there again? - Yes Would you recommend the hotel based on your experience? - Yes Only one night but definitely a better than average Holiday Inn in every respect November 30, 2013
Rated 3.0 out of 5.0 by Just ok. Bedside lamps and tables need to have accessible outlets for electronic devices. The wifi in the room was terrible. In-room coffee and tea selection was sparse and the room decor and furniture were pretty worn. I guess I would recommend if nothing else comparable was available. Not a terrible stay but I would look for other locations first before staying here. November 24, 2013
Rated 5.0 out of 5.0 by A Strategic Location in The California State Capitol..!!!! Anytime I travel to Sacramento on Business.......The Capitol Plaza Holiday Inn is a first choice. The location is incredibly close to the State Capitol and various State Agencies downtown. November 22, 2013
Rated 2.0 out of 5.0 by Operator was very rude I stayed here one night 11/18-11/19 for business. The front desk did not give me a receipt when checking out, and once I realized this, I called the hotel and spoke with the operator about what I needed. She was extremely unhelpful and rude, forwarding my call to someone who could "help" but I was only forwarded to an answering machine. When my call was redirected to the operator, she rudely insisted that there was someone there to help me. Funny. I still have yet to speak with anyone who can provide me with a copy of my receipt. She refused to forward my call to a live person. Too bad, she ruined my experience with Holiday Inn. A little bit of kindness goes a long way. November 21, 2013
Rated 5.0 out of 5.0 by Great Location, comfortable beds and great service We loved every thing about this hotel except for the food at night in the bar and dining room. This needs much improvement. The food at breakfast was exceptional so I know they can do it. Unless they change things as of Nov. 2013 , don't eat there at night. We got the railroad package and it was a very good value and saved us money. The room was large and excellent appointed with nice comfortable beds and pillows. Our room location was quiet with a view of the walk way to Old Town and the Mall. . November 19, 2013
Rated 5.0 out of 5.0 by Great Place This was a great place to stay, very close to Old Town and the Mall. Location was safe, parking was right next to the Hotel. We were able to walk to all the various things to do around the area. Enjoyed our stay and will return to this location. November 19, 2013
Rated 5.0 out of 5.0 by Wonderful Place I chose this hotel because of the location and price. The staff were super friendly and helpful. The lobby, elevators, hallways, and room were spotless. I felt safe and welcomed during my stay. The only thing I thought that could be improved is the signage from the road. The hotel was difficult to find when exiting the freeway. A sign on the building or better written directions/pictures on the website would help a lot. November 12, 2013
Rated 5.0 out of 5.0 by trip to Sacramento Thank you for the great time in Sacramento. Good living conditions, great service and delicious food. November 11, 2013
Rated 5.0 out of 5.0 by Home away from Home Far and away the friendliest spot, the staff are like family and treat their guests the same! November 7, 2013
Rated 3.0 out of 5.0 by overall good but spotty service About half the staff I encountered acted like they couldn't care lessI Front desk and maintence man acted like I was asking for the moon. Gee, I just wanted to watch TV which wasn't working and order breakfast- no menu. Exceptional service from Manuel (room service#, the daytime Aisian waitress and young evening waiter in the resterant #10/24# . I stayed for three nights the first was great. The second evening I didn't have door handle breakfast menu but Manuel helped me by repeating the previous days continental breakfast and delivered it himself BEFORE the kitchen officially opened. The third evening still no replacement breakfast menu and no info book with room service menu in the room. So I called the front desk and explained my issue. The frount desk promised to deliver one shortly, no one showed up in a half hour so I called again- same promise- still no one brought either a book with the menu. The good news is in search of breakfast I met the delightful waitress in the resturant on my last AM. It was quite noisy between rooms. I heard every word. throught the conecting door...from the family next door #including unhappy yooung children). The goodnews was they were pretty good kids and got up after I did since I was up at 530 each day! October 30, 2013
Rated 5.0 out of 5.0 by Overall Great Experience Just spent 3 nights at the Holiday Inn Sacramento-Capitol Plaza, and had a great experience. From the first greeting at the front desk, to the final goodbye, the employees were warm and helpful at every turn. The rooms are freshly refurbished, clean and nicely decorated; the beds VERY comfortable (and I'm fussy about hotel room beds); maid service good; I enjoyed every aspect of my stay. Ate in the Cypress Grill twice, and had catered hors d'oeuvre one evening -- all were wonderful, with thoughtful service. I'd recommend this hotel to anyone who wants to stay near the Capitol, or Old Town Sac. As a brand new IHG rewards Club member, I enjoyed the perks, and will definitely plan on future stays at IHG hotels. (Some colleagues reported freeway noise in their rooms at night, but I've found so many hotels to be noisy that I always travel with ear plugs -- no problem here!) October 29, 2013
Rated 5.0 out of 5.0 by Awsome Staff The hotel staff were helpful and made a stressfull trip enjoyable!! They all went above and beyond and I will choose the Sacramento-Capitol Plaza Holiday Inn every time I return to the Sacramento area! Bed was really comfortable too! October 21, 2013
Rated 4.0 out of 5.0 by Great location and staff The hotel is a short walk or cab ride to most state agencies but I also recommend this hotel to friends for leisure travel. Easy freeway access, and being only a block or so from shopping and Old Sacramento is outstanding. I found the staff very friendly and responsive any questions or concerns. On my last stay, the front desk immediately sent a service man to fix a non-functional outlet and adjust my computer table. Not enough coffee in your room? Just ask and you get more right away. The lobby is large and well appointed; the bar and restaurant are friendly and welcoming to weary travellers. The only drawback is a muffled "white noise" from the freeway since it is fairly close by. October 21, 2013
Rated 5.0 out of 5.0 by Great service and guest specials. Food was terrific. It was easy to see the staff enjoyed working at this hotel. Always smiling and friendly with both guests and each other. The food at our banquettes was outstanding, not something I expected. October 20, 2013
Rated 4.0 out of 5.0 by Great location... Great location...cant beat where this hotel is located in proximity to lots of things to do, close to highway and airport, and it's a great bargain... October 18, 2013
Rated 5.0 out of 5.0 by nice hotel, a bit dated nice hotel, a bit dated. Food great, service too, especially front desk and restaurant October 18, 2013
Rated 4.0 out of 5.0 by Great Value and Location. Staying at this hotel is alwasy enjoyable. The location is perfect. The staff is very polite and helpful. October 14, 2013
Rated 5.0 out of 5.0 by Great place for work and play The staff was very friendly and helpful. The food at the restaurant was good, you could also walk to the Old Town and try variety of restaurants. There are more restaurants within few blocks of the hotel, if you feel like walking or take your car. The room was very clean and quiet. The overall experience was great and will go back to this place again. October 6, 2013
Rated 5.0 out of 5.0 by Good location & great service Great room on Concierge floor, free high speed wi-fi & within easy walking distance of places of interest. Recognised as a Platinum member at check-in. October 6, 2013
Rated 5.0 out of 5.0 by Great Service and a good nights sleep The service was excellent at check-in. The clerk had a smile with a postive attitude. The bed was great. I was out like a light when my head hit the pillow. Thank you. October 6, 2013
Rated 5.0 out of 5.0 by Awesome view We really enjoyed our stay on Sept 21st. The view was awesome, the room was clean, the window opened for fresh air and the king size bed was comfortable. The staff at the reservation desk were very pleasant,, smiled and helpful. The parking garage is very convenient to use. We have stayed here several times over the past few years and have always had a pleasant experience. We will always choose to stay at this location in the years to come. October 4, 2013
Rated 1.0 out of 5.0 by Not motorcycle friendly We were going to stay here with 2 motorcycles, but instead of charging us for one parking spot like most places do, it's their policy to charge each bike instead of charging per parking space which to me isn't very "environment friendly" like they claim to be. September 30, 2013
Rated 4.0 out of 5.0 by Great Location Stayed to go to a graduation at Sleep Train Arena. Was happy to be staying right next to the Downtown Mall and across from Old Town Sacramento. We could park the car and walk to a lot of fun things to do. Hotel was clean and the staff was very helpful. Had breakfast one morning (stayed 2 nights) and the food was excellent, as was the service. Would recommend this Hotel to anyone. September 25, 2013
Rated 4.0 out of 5.0 by Nice Stay Hotel is clean and comfortable. Room was small. Hotel not very close to Convention Center. September 24, 2013
Rated 4.0 out of 5.0 Very nice hotel The staff was wonderful and I recommend that we will stay there every time we are in Sacramento. September 23, 2013
Rated 5.0 out of 5.0 by Director EOPS/CARE Very nice room as well as the cable channels. The bed was very comfortable to sleep in every night. September 21, 2013
Rated 4.0 out of 5.0 by Buffet breakfast Happen to see a review of this locale complaining about the fact that there was a promotion for the breakfast buffet. Vouchers could be purchased for 2 for $10.00 instead of 12.95 each. We asked about it on checking in and took advantage of this good deal, however never did anyone mention it to us or did we see it in writing. Thought that was kind of strange. ALSO, the coupons for Hilton Club members of one free beer or wine and another for a cup of tea or coffee were kinda cheesy.s that the best you can do? at least one per person. It would be helpful to have a shuttle free or for a fee to the airport and to hotel. September 20, 2013
Rated 5.0 out of 5.0 by Overall experience Our overall experience was very very good. Comfortable beds, courteous staff, great location, good food, good price for the event. I would recommend this hotel. September 6, 2013
Rated 5.0 out of 5.0 by Close to Amtrak Gold Rush Days were in Sacramento and I researched online for a hotel which is walking distance from the Amtrak Station. This hotel is it! In fact, walk out it's doors and you walk a pedestrian walkway to Old Sacramento. Go the opposite way, you are at the mall and movie theatre. We even walked to Sacramento Convention Center for the Greek Festival. We learned that the Gold Rush days as well as the Greek Festival is always over labor day weekend. Now that we know this, we will stay longer at Holiday Inn. Service was great, it was quiet, nice bar and the convenience was the best. We also enjoyed the breakfast buffet before we left for the day. Thanks to everyone who works there! September 5, 2013
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