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Rated 4.3 out of 5 by 442 reviewers.
Rated 5.0 out of 5.0 by Great staff and convenient location We found it a centralized location to airport, Old Sac and Downtown. Easy walking to bars, restaurants and shopping. All staff that we encountered were friendly and very efficient. Our room was clean and we could open a window or use the room heater/air conditioner. They have a good breakfast buffet and menu. We liked the bar/lounge in the afternoon and evening. March 27, 2015
Rated 5.0 out of 5.0 by Business trip It was nice and quiet. I gotten sick while there and in between meeting; I was able to rest without the noise from the others guests. This was really nice place, the food, the bar and location. March 26, 2015
Rated 4.0 out of 5.0 by Always the perfect staff except Linda T. The J street HI has been my favorite IHG property for years purely because of the staff, their great attitudes, and the proximity to Old Town Sac. I spend several times a month there for business, and of course some fun. From the moment you drive up, the good will ambassadors (Armondo, Jordon, and Shane) will always greet you with a big smile and do anything to get your stay off to a great start. The check in staff (Roman and Jasmine) are truly the best that I've encountered in any hotels around the world. They always say the same thing to me "Welcome home". There is never a doubt that all will be taken care of when I hear those familiar words. You could not ask for a more proffesional and caring check in staff. Those two will make you a believer that J street HI is the place to be. The only downside I've ever encountered is the morning checkout person Linda T. I've had numerious conversations with her about billing questions and checking out. The outcome is always the same. She is very rude and condescending. Very unwilling to explain or be helpful. I cringe if I need to ask questions about my bill. She most definetly is not a customer service personality I would want to represent my business. If that were truly the face of J street HI I would never go back. But fortunately that's not the case. Everyone else has been outstanding over the years. Even though J street is an older facility, The great staff make THIS hotel as far as I'm concerned, the Gem of the IHG properties. See you guys soon. March 21, 2015
Rated 3.0 out of 5.0 by Average room and stay Though this property is showing its age, the room was clean. I had requested a quiet room and had to go back to the lobby and get another room when I found i was next to the elevator and ice machine. Then two out of 4 nights I had neighbors with screaming kids after 10 pm anyway. There is no free parking, so be prepared to pay addl $16 per nite. Clock and wake up call system did not work correctly so be prepared to have a back up. March 17, 2015
Rated 5.0 out of 5.0 by Great service I really enjoyed the attentiveness of the staff, from the front desk to the bell hop and valet. March 16, 2015
Rated 5.0 out of 5.0 by Great Service easy location Valet is very accommodating and easy in and out. Great restaurants nearby, nice bar in lobby and comfortable, clean rooms for the price. March 15, 2015
Rated 5.0 out of 5.0 by comfortable bed and great service i was very impressed with our stay there everything was so clean and the staff were so polite, .jordan took care of my car and luggage was very polite an professional the cleaning staff on the 14th floor very helpful and polite..everything was a 10 March 12, 2015
Rated 3.0 out of 5.0 by Habitacion contigua ruidosa El hotel, en terminos generales, esta bien y adecuado para las necesidades de negocios, sin embargo, en esta visita, la habitacion contigua tenia una fiesta con multiples personas y poco despues de las 11pm solicite al front desk que manejara la situacion. En unos minutos subio seguirdad y despues de discutir con los huespedes, ellos salieron, pero regresaron alrededor de las 2am con mayor grado de alcohol y mas ruido. A estas alturas, Front Desk no hizo nada. Yo tenia una presentacion a las 8am y no tuve mas de 1 hr de descanso efectiva. March 12, 2015
  • 2015-03-30T12:00:16.322-05:00
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