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Rated 4.4 out of 5 by 932 reviewers.
Rated 3.0 out of 5.0 by Forgot to clean my room The place is well situated in the heart of the river walk. It is clean and secured. The staff is nice, the only issue I experienced this time was that they forgot to clean my room. We left for Seaworld around 1000 and returned at 1900. The room was not cleaned. After speaking with the MOD, the issue got resolved, but we had to wait an additional 2 hours to clean up and relax after a long, hot day at the park. Otherwise, it is a good place to stay in San Antonio. July 31, 2015
Rated 5.0 out of 5.0 by Wonderful employees and accomodations The lobby, rooms, pool area, conference rooms were very clean. The employees and wait staff were all wonderful, very friendly and accommodating. The room rates were reasonable. July 31, 2015
Rated 3.0 out of 5.0 by Not a 4 star See prior statement. In order to be a 4 hotel you must accommodate the guest. I don't know if the average Holiday Inn guest uses valet. As a personnel preference I like the traditional look in the rooms. I may have just been dealt a bad hand. It would be nice if you had someone to give your valet ticket to when leaving instead of trying to catch an attendant while he is running back and forth. July 30, 2015
Rated 5.0 out of 5.0 by Check In and Staff were excellent Our stay was awesome!! We were immediately greeted when coming into the hotel and the check in was very smooth. July 30, 2015
Rated 4.0 out of 5.0 by Great location The front desk person was very nice and helpful at all times, always smiling! Resturant staff for breakfast was great! The room was very quiet. The hallways needs to be cleaned. We saw the same litter in the hallways up to the morning we left (we saw children walking the hallways barefoot). Did not clean our room we had to ask at 6:00PM. Great location and we would stay again. July 30, 2015
Rated 4.0 out of 5.0 by Great Service Staff from the valet parking to the front desk were Great! They are attentive to the needs of the guest. restaurant staff are also very professional. July 30, 2015
Rated 5.0 out of 5.0 by great food the restaurant staff in particuliar were extremely friendly and helpful. July 29, 2015
Rated 4.0 out of 5.0 by muy comodo todo estuvo excelente a excepción de la limpieza del cuarto creo que debería estar mejor, y el baño no tiene extractor de aire y se sofoca July 29, 2015
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We are excited to announce that this property completed an extensive renovation on 03/19/2013. In an effort to ensure that our guests have access to the most relevant reviews we have removed any reviews posted prior to the completion of this renovation. IHG has not in any way considered the rating of individual reviews, all reviews were removed prior to the date listed above to ensure that our guests have the most up to date, unbiased reviews from real guests who have completed a stay at our newly renovated property.