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Rated 4.2 out of 5 by 350 reviewers.
Rated 5.0 out of 5.0 by Beautiful hotel and wonderful staff. Newly remodeled hotel on Riverwalk. Staff very accommodating allowing early check in and held our luggage after check out so we could continue to enjoy the Riverwalk. Great restaurant and lounge. February 28, 2014
Rated 2.0 out of 5.0 by RUDE STAFF, POOR SERVICE MULTIPLE STAYS I've travel with work often in and around Texas. I've been to this property several times. MY REPEATED EXPERIENCE IS THAT THE STAFF IS TERRIBLE. I stay at IHG Properties only and have come to expect nice, friendly, helpful staff. That is NOT what you will get here. Calling in today to dispute 4 parking charges for one night, was the last straw hence I'm writing review. Just like the front desk staff, the person who answered call was rude and argumentative. Odd thing is, I remember feeling the same way over the years staying here. And as far as the "Thank You for being Platinum" or upgraded room... FORGET IT at this place. BEWARE!!! I will go out of IHG network next time I'm on the river walk. February 27, 2014
Rated 3.0 out of 5.0 by Pricey for what you get but very clean and up to date room To be perfectly fair, the hotel is in very good condition from the lobby to the room we stayed in. We stayed in a handicap accessible room which had peel and stick simulated wood flooring. I remodel homes as a hobby and feel that they did a very good job of reconditioning this room and the hotel in general. The bed was quite firm but again...maybe this was different due to the "accessible" nature of the room. The view of the river walk from the 9th floor was not worth paying for IMO. You had to strain to look down to the water. If you think you will be on a populated section of the river walk where there are restaurants and shops, then do NOT stay here at this hotel. You are simply looking down at a narrow section of the water that passes left to right...probably leading to the main business section? The value here was just not there vs. being down the street at a more affordable hotel with equal interior amenities. Self-parking was $22 per night which is just ridiculous. When we pulled up, the parking ramp entrance clerk asked if we wanted valet or self parking. I thought self-parking would be cheap or free so elected self-parking. He promptly handed me a slip of paper and said sign here without any notification of the cost to park except in fine print at the bottom of the slip of paper. If I had not read about how expensive it was going to be in advance I would have been quite angry when checking out to find this charge on my bill I'm sure. Regardless, I do not know if there are cheaper parking options at other local hotels so plan on adding a minimum of $22 to your bill to stay here. Breakfast had a nice view of the water. The buffet was $13.95 and was only worth it if you want to jam a bunch of bacon and sausage down your throat. If not, I recommend the menu to choose your breakfast. All in all, I find very little of the extra value to stay in this hotel vs. the Holiday Inn Express down the way off of the river walk. I would choose a decent and respectable hotel name off of the walk next time and save the expenses that have little or no value to me as a hotel patron. February 24, 2014
Rated 5.0 out of 5.0 by Excellent hotel in perfect location Wonderful Holiday Inn. All of the employees were extremely friendly and customer focused. Hotel was bright and up to date styling. The room was excellent. Large, bright, lovely balconies, the bed was very comfortable. No carpeting! Very very clean. The furniture was a bit firm, maybe because its new? Fridge in room. I will definitely stay there again!! Oh, only 15 minutes to airport....and location is on the riverwalk!! February 23, 2014
Rated 5.0 out of 5.0 by Great Experience Hotel was very comfortable, newly renovated. Staff helpfully and friendly. Within easy walking distance of the sights. We did not eat in the restaurant but had a quick bite in the lobby cafe one morning, which was well stocked. I would certainly stay again and would certainly recommend to friends and family. February 22, 2014
Rated 4.0 out of 5.0 by Overall a great hotel... My daughters and I had to stay at this Holiday Inn recently during a cheer competition. It had been recently renovated. The property was clean and inviting. The only drawback from the stay was when they did their remodel they forgot to put in thicker walls for privacy. You could hear everyone's conversation in the other room. Garage a little out dated and small. Very centrally located we did not have to drive anywhere we were walking distance from the River Center Mall and all the amenities of the River Walk. February 19, 2014
Rated 4.0 out of 5.0 by location and comfort I have to compliment the staff of this hotel for their continued excellent service and attention to the details at every turn. Thanks for the considerate location of our conference with proximity to the facilities for our attendees. February 12, 2014
Rated 5.0 out of 5.0 by Excellent Service Due to extenuating circumstances, my family arrived in the wee hours of the morning. They were able to accommodate a late check-out the following day. Every staff interaction, on the phone and in person, was professional. The lighted bathroom mirror and wood flooring (versus carpeting), and room size were nice. Convenient location. Thank you February 12, 2014
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