 Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
90%
Recommend This Property
Overall Experience 4.4
90%
Recommend This Property
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Open Gallery
R&R
ByT&K08
May 24, 2022
This was a great place to stay right on the Riverwalk. We enjoyed the mornings on the balcony. Thanks to the staff for holding our luggage when we arrived very early and also for the late checkout. We did have an issue with the party next to us our first night with extremely loud noise and singing well after midnight. However a call to the front desk and security responded quickly to stop, so for that we were very appreciative. We had breakfast each morning and the food and staff were excellent. Our one suggestion would be to update the hotel photos as the ones for the outside seating overlooking the Riverwalk were definitely not what was actually there. We were hoping to have a drink and relax on the furniture pictured, but there was not any. Overall though we would definitely recommend and will come back,
Beautiful, cozy room with a view on the historic riverwalk!
ByJerome M.
May 24, 2022
The bed was luxurious, shower perfectly hot, luscious towels to wrap up in. Multiple quality of channels on tv after a long day exploring the paths downtown. The staff are so helpful; valet drivers even retrieved the car and re-parked it when I wanted to store my bags after checkout...for an early lunch and quick museum jaunt. 100% recommend this historic location!
Downtown SATX
ByDoyledd
May 23, 2022
Dated hotel but good location. Had issues with room maintenance and cleanliness.
Conference Visit to San Antonio
BySham71
May 22, 2022
Great staff and excellent service provided by the Food and Beverages team and great attention to detail by Estella. Definitely would stay again if I am going to San antonio.
Comfortable bed
BySCPO91
May 18, 2022
Overall satisfied with stay. Hated the lack of housekeeping service. Relying on the front desk is to do this results in poor service. They are overworked and the guest service pay for it. (I once worked for a five star resort)
Great Location
ByRGJ07
May 16, 2022
Perfect location if your trip revolves around the Riverwalk and downtown.
Great Location and Service
ByMoana93
May 15, 2022
The location was great and the staff was friendly. They tended to all our needs and gave us assistance where needed. Lots to do around the area. Close to everything. Would recommend to others that want a short walk.
Great stay
ByBbryan01
May 09, 2022
Adam was very helpful in recommending a near by restaurant. I highly recommend staying here. The location is great and the service was excellent. If you have a stay in San Antonio this location is a great spot.
Average Hotel in Good Location
ByWarden55
May 03, 2022
The hotel is located along the San Antonio Riverwalk which is definitely it's best feature. Otherwise, the hotel is somewhat dated and not in the best condition. The staff were very friendly and helpful. If this property receives a "facelift" it could be a real gem.
Soft pillows and bed great
ByJccool
May 03, 2022
Ease of activity and great access to the river walk and restaurants. Site seeing, boat ride and alamo was great. Fedex was three blocks and great city views from the room. Will visit in the future.
Fantastic location with excellent customer service!
ByIra51
April 26, 2022
My husband and I stayed at the Riverwalk Holiday Inn location April 7-10. We have nothing but nice things to say about our stay. Amanda R was so quick to help answer all my questions and went out of her way to make our birthday celebration special. The customer service at this hotel is what every hotel should have. We will definitely be returning next year to stay here for Fiesta.
I. Mapula
Nice hotel in a great location
ByRelayer
April 26, 2022
We spent one night here using points and were upgraded to a suite on the top floor. Lots to like here: great location on the Riverwalk, friendly staff at check-in, and a clean and comfortable king suite.