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Rated 4.3 out of 5 by 775 reviewers.
Rated 5.0 out of 5.0 by The place to stay in San Antonio Excellent Hotel location is perfect . The staff was awesome as usual we have stayed at this location multiple times it does not disappoint. March 4, 2015
Rated 4.0 out of 5.0 by Great Location I went to San Antonio for the 2Cellos concert and decided to stay a few days prior to the concert to explore the area. There is so much to see and do within walking distance. I did not need to use my car and the concert venue was just a block away. Disclaimer: If you are not apt to walking up to a mile or two for some sites, then this would be irrelevant. There are a lot of cabs and other transportation means close by, though. March 4, 2015
Rated 4.0 out of 5.0 by Great Service Back in Janurary, I called the hotel to find out if you were willing to match the price that was on the golf industry show housing website because it indicated that there were no more rooms available. I was directed to James who took the initiative to find out more about the situation. It turns out the website was down and not full. James kept in contact with me throughout the process until the problem was figured out. He called to let me know that the website was operational. Due to the proximity of other hotels to the convention center and being a little cheaper, Holiday Inn was not my first choice, however, because of James' efforts to help me out, I decided that I would stay here instead. I even got my counterpart to change her reservation to Holiday Inn. Being in the customer service industry myself, having good team members like James on staff only makes things easier. March 4, 2015
Rated 5.0 out of 5.0 by Great Stay Very Good stay helpful staff and good service thanks March 3, 2015
Rated 5.0 out of 5.0 by Great Location Was our first time staying at this location, and we were pleased with our stay. Although we had an issue with the smoke detector as soon as we got in to our room, it was handled in a reasonable amount of time. The location on the Riverwalk is great and the restaurants that are close by were excellent. Gives visitors to the city a chance to try some of the other small eateries off of the beaten path. March 3, 2015
Rated 5.0 out of 5.0 by Great service and value I was so impressed with the service by every single employee of this hotel. Each person I encountered was very friendly, welcoming, and went out of their way to help, without being asked. I did not meet one employee who was even slightly unpleasant. I was also impressed by the value of the rate. Since I booked online, my expectations were not very high because of the rate. I've paid more for other Riverwalk hotels that were not nearly as nice. I definitely plan to stay here every time I visit San Antonio. Thanks. March 3, 2015
Rated 5.0 out of 5.0 by Just an awesome place to stay. We absolutely love this hotel! Right on the Riverwalk, great service, extremely quiet and comfortable. Could not have asked for anything better. March 2, 2015
Rated 4.0 out of 5.0 by Beautiful Riverwlak stay Great stay. Hotel very convenient to Conference Center. March 2, 2015
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We are excited to announce that this property completed an extensive renovation on 03/19/2013. In an effort to ensure that our guests have access to the most relevant reviews we have removed any reviews posted prior to the completion of this renovation. IHG has not in any way considered the rating of individual reviews, all reviews were removed prior to the date listed above to ensure that our guests have the most up to date, unbiased reviews from real guests who have completed a stay at our newly renovated property.