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Rated 3.9 out of 5 by 87 reviewers.
Rated 5.0 out of 5.0 by Checking out We went to breakfast and paid our bill. Then we went back up to the room and our keys wouldn't work. They had cancelled them. There also seemed to be confusion within the staff about checking out. It was 6 a.m. - maybe that had something to do wit it. We didn't get out "goodie" bag when we checked in. Also we are used to the buffet breakfast and was disappointed that it was menu selection. However, none of this will keep us from using Holiday Inn or Holiday Inn Express again. February 15, 2014
Rated 5.0 out of 5.0 Hidden Secret This is a very well managed hotel.The staff in this hotel epitomizes the true meaning of hospitality. They genuinely care and call you by name.Service was excellent in both restaurant and front desk.The rooms are clean and well appointed. February 9, 2014
Rated 3.0 out of 5.0 by Not Quite the Holiday inn I am used to. Went to the Holiday Inn in South San Francisco by mistake. The staff there made no attempt to direct me to the correct. one. Just told me to go to south of the airport. I found the hotel to be quite old and in need of a renovation. I was given a handicap accessible room which I hate. Showers have no water pressure and a double bed I could not care. The room is just set up wrong with the coffee pot and the sink in opposite ends of the room. The room keys are a relic from the past. Quite often I need to stick it in and out several times before being able to get into the room or hotel door. No fun when I have my hands full. Front desk staff are a great example of apathy. No greetings. Just here is your key and so long. Pricewise this is the most expensive Holiday Inn I have encountered since I left New England. On top of that breakfast is not included. February 4, 2014
Rated 5.0 out of 5.0 by Good Value I received a complimentary upgrade from a king executive to a king suite, which was very nice, with a wet bar with sink/fridge/microwave, table with two chairs, desk, sofa bed, comfortable king bed, and vanity area with separate shower area. There is ample complimentary parking. There is an on-site restaurant, but I did not go there. There is an on-site fitness room, whirlpool, and sauna, but I did not use them. There is a free shuttle to SFO, but I did not use it. I liked the availability of bonus point packages as well as the choice of either complimentary welcome bonus points or a voucher for a free drink at the bar. I had a very good night's rest in my suite, and the bed was very clean and comfortable. The environmental control system is simple and straightforward. I could partially open the window if I wanted to. There was a flat-screen TV in the bedroom area with SD channels. Hopefully the hotel will upgrade to HD channels in the future. There was complimentary citrus flavored ice water in the lobby area. January 15, 2014
Rated 1.0 out of 5.0 by Awful expeience First: Internet does not work. Secondly: When you point this out, they do not care. If you get a rate that included breakfast, do not count on it,. the hotel says you must pay for breakfast anyway. Every awful experience I had with this hotel was met with indifference or even hostility of staff. Awful place. They just do not care. I asked, complained, and nothing. I should get 90% of my money back. At least. January 14, 2014
Rated 5.0 out of 5.0 by Fantastic Service We love Holiday Inn and Suite's! We especially loved the San Mateo location. We were in the area to visit San Francisco. The travel between San Francisco and San Mateo was not a bad ride at all. This hotel gave us all that we needed - a two bedroom suite! The staff was so helpful. The staff gave us great idea's for short visits around the area. The meals in the restaurant were delicious. If we are ever back in this area we will be sure to stay in this location again. Thanks to the staff for making our visit very special. January 2, 2014
Rated 4.0 out of 5.0 by Bugging me The staff must be on a promo program to get as many write up reviews as they can. I was asked too many times to be sure to complete a review and include the employees name. Other then that the service was great January 1, 2014
Rated 5.0 out of 5.0 by Front Desk Staff Staff at desk, and shuttle driver were professional. and went beyond normal to be helpful, when I checked in. Food service and taste was great. When checking out, again front desk staff were professional, and seemed genuinely concerned about my comfort and welfare. The only issue that wasn't right was the wifi service. It did not work very well. JN December 29, 2013
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