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Rated 4.1 out of 5 by 148 reviewers.
Rated 2.0 out of 5.0 by Don't stay here if you like wifi Wifi service was nonexistent throughout the hotel even after calling down several times and complaining about the situation. There was not even internet available in the business center so I was unable to check in and print a boarding pass for my flight. Front desk staff did not consider the lack of internet to be a problem as they did not take any steps to fix it. I will not be staying at this location again. July 28, 2013
Rated 4.0 out of 5.0 Bistro 330 The hotel itself was fantastic! The staff and services could not be any better. The rooms very spacious and clean. The exercise and spa facilities were excellent. I would highly recommend this hotel to anyone that even just thinks of staying here!!! Now as for the Bistro 330. Do not waste your time or money here on breakfast. Diner was good and fairly quick and a good price. Breakfast on the other hand was a joke!!! My family and I sat down and it took 20 minutes to just get a cup of coffee. Then after we ordered they couldn't get the computer to take the order so they had to take it again. It took 35 minutes to get our food, the toast was cold, the 3 egg omelet was the size of a 2 egg omelet. There was so much garlic on the potatoes I could barely eat them, the oat meal was horrible and the waiter was a total incompetent. Needless to say no tip left here!!! July 26, 2013
Rated 5.0 out of 5.0 by good clean, good service, pricing fair. needs indoor pool July 8, 2013
Rated 5.0 out of 5.0 by Great stay! Great hotel at a value price for the expensive Bay Area! Clean and fresh. Great staff, easy parking, and 2 minutes to Freeway. I will stay here again when my business brings me back to the area. June 30, 2013
Rated 5.0 out of 5.0 by excellence Rema and Jedsica greeted us at the desk and assisted us in getting settled into their fine hotel. We had been denied a reserved room at another location and they found us a room for the night and also gave us a great room in their hotel. We stayed a week and enjoyed the stay very much. The food and service at this hotel is great and these 2 ladies need special recognition. June 29, 2013
Rated 4.0 out of 5.0 by Nice Hotel, close to SFO` The check in at the front desk was a little wanting but besides that the hotel was clean and suitable. June 26, 2013
Rated 3.0 out of 5.0 by lousy wifi As a business traveler who relies on hotel WIFI, this Holiday Inn advertises high speed WIFI. I did not receive high speed, but a very low speed which prevented me from completing my work. This called into question any further reservations at future Holiday Inn locations. I called down to the from desk and they said their connection was fine, which led me to believe high speed internet was not avail in my room. Bottom line I lost a working day because I stayed at this hotel. June 14, 2013
Rated 5.0 out of 5.0 by Great Staff This is the second time I stayed at this hotel this year and it was nice that all of the staff remembered me. The staff and food in the restaurant is great, especially the desserts. The Location Pro is the neighborhood is quiet and the hotel is near the freeway. The Location Con is there is very little within a close walking distance, so a vehicle is needed. The housekeeping staff are nice and very thorough when cleaning the rooms. Check-in/out was easy and quick. I may be returning to San Mateo before the end of the year and will stay here again, if a room is available during my required dates. June 12, 2013
Rated 4.0 out of 5.0 by Huge room Huge room, free parking, shuttles to the airport, relatively new. These are definitely the pluses. I was disappointed to learn that they didn't offer free breakfast. I didn't get a free upgrade based on my status. It's a bit hard to find, and there are way too many "holiday inn" properties in the vicinity. Generally though, this is a really good choice for the price if you need a place to stay near SFO, especially if you have to park a car - other places will charge 10-20+ a night for parking. June 11, 2013
Rated 4.0 out of 5.0 by Very nice The food at the restaurant was simple and very good. Staff very friendly and helpful. Dianna the bartender always friendly and smiling. I regret that myself and other engineers were not able to re-book because of the price increase which went way over our expense allowance. We had another month of work to be done in Foster City. We had to use alternate lower end motels in the area. We were disappointed as the previous months stay were just what we needed. June 5, 2013
Rated 5.0 out of 5.0 by Fabulous Great property. The hotel is new and very clean. It is convenient to the airport and also the small Peninsula towns of Burlingame and San Mateo which are loaded with good restaurants and places to shop. The staff is very helpful and knowledgeable. It is located right on 101 which makes it easy to get to San Francisco, San Jose or the East Bay. They arranged a car rental for us with Payless (this is a suburban hotel so you really need a car). But if you need a car I would recommend you ask them to book Enterprise or make your own arrangements. I was not happy with Payless, but it was not the fault of the Holiday Inn staff. I highly recommend this hotel. May 29, 2013
Rated 4.0 out of 5.0 by Great Rooms! Staff well UM to be decided Check in was slow, & they ask you to write down A LOT of informaton even though its in your profile, well besides your automobile, the young lady was probably having a rough day as she seemed worn out, but still not very welcoming I did receive a bag of snack and water for being a Plaitum Member. The rooms are Extremely Nice, Large, & Comfortable! I had enough outlets to charge phone, laptop, blue tooth, iPod, etc. I visited the restaurant and sevice was slow, and drinks were OVER Priced but food was decent, If you read there welcome letter on the desk it tells you to stop by front desk and you will receive a coupon for the restaurant so that did save me 10% not a bad drive to SFO, but not really anything close to eat, drink, or do next to hotel. I would stay here again for sure, I'll just buy a bottle of whatever and bring it to my room before hand. May 28, 2013
Rated 5.0 out of 5.0 by convenient and silent the location is just outside us101 sfo direction, dore av exist, very convenient, yet the room is silent, maybe because of the 2 layer windows front desk is friendly and helpful room and towels are clean May 23, 2013
Rated 3.0 out of 5.0 by Great staff, noisy rooms Pros:near highway, excellent fitness facilities, pool, great bathroom design, comfy bed, VERY clean hotel Cons: no vegan options other than bagels on breakfast buffet (common with Holiday Inn Express), fuzzy TV reception, VERY noisy rooms situated on the front of the hotel near the highway. Ask for a room near back of hotel away from highway. May 3, 2013
Rated 1.0 out of 5.0 by Poor and bad attitude staff very bad attitude at front desk, who does not want to help priority point rewards. I never and ever back this hotel again!! April 25, 2013
Rated 5.0 out of 5.0 by I Loved This Hotel We stayed at the Holiday Inn in San Mateo and absolutely loved it. I have seen it just off the freeway in San Mateo, but because it is in more of a residential area thought it might not be so convenient. I was wrong! It has everything you might want, a restaurant, business center and gym. It doesn't have a pool, but to be honest, I rarely use one. I especially loved that the whole property, not just the rooms are spotlessly clean and fresh! The staff is very professional, warm, welcoming and accommodating. The rooms are huge, beds comfortable and bathrooms very clean. We ate at the restaurant for breakfast and it was tasty, fresh and well-priced. I wouldn't think twice in recommending the hotel to even my most hard to please friends. April 18, 2013
Rated 5.0 out of 5.0 by absolutely love our stay here I absolutely love our stay here. The suite was perfect for me and my daughter. The Hotel was very nice and quiet week. We went to San Francisco during the day and came back every early evening for a nice quiet evening. The team was the best; the restaurant was a very nice setting and the food was very good. My daughter had her own room and I had my own room. The kitchenette was perfect for us, as well. April 11, 2013
Rated 3.0 out of 5.0 by Nice Rooms, Good Location to Coyote Point Park This hotel was comfortable and convenient to my location (San Mateo Convention Center) and was close by to Coyote Point Park (which is awesome). However, the restaurant was not good which meant I had to go out for all my meals. I used the 10% off coupon for dinner and it was okay except the french fries rank among the worst ever. Tried the restaurant again for breakfast and the staff could not make an English muffin and food cold. Being that breakfast is not included and was not cheap, I did not go to the restaurant again. I also noticed that there seemed to be a shortage of restaurant staff - they tried but did not seem to be trained well, Room was clean and beds comfortable. When I stayed, there was a problem with TV reception-it was not mentioned until I called down to ask what was going on. The TV reception was not good all 3 days I stayed there. I am not sure if I would recommend this property or not.. April 10, 2013
Rated 5.0 out of 5.0 by great hotel and service this is 2nd time we have stayed at the hotel and had great value and service and we will return again for sure April 10, 2013
Rated 5.0 out of 5.0 by Home away from home This is the most wonderful, comfortable and welcoming hotel I have ever stayed in. My husband and I moved to the bay area on sabbatical and needed a place to stay before moving into our new temporary home. We were able to stay at the Holiday Inn San Mateo for 2 weeks during our wait. I can't say enough positive about this hotel! The hotel is exceptionally well-managed, clean, comfortable and friendly. The location is excellent and accessibly located right next to 101. It is also very near Coyote Point, which is a wonderful walking area on the bay and close to the downtown shopping area of San Mateo. The conveniences at this hotel were exceptional. The little restaurant has great food and the people were gracious and hospitable. Our room was cleaned thoroughly and carefully every day. We had access to laundry and a great business center. The success of this hotel is due to the great management and people who work there. They represent the best of the hospitality industry! I am a priority club member and usually try to stay at Holiday Inns but this experience was so great I will always go to a Holiday Inn first. Thanks to Chris and all the staff for providing us with a welcoming home during our first few weeks by the bay. April 9, 2013
Rated 4.0 out of 5.0 by Great Staff It's great to be appreciated the staff made a gold member wanting to come back. April 4, 2013
Rated 1.0 out of 5.0 by Horrible Hotel This was the worst sat y i have ever had. The only good thing about this hotel was the kind staff. Its extremely overpriced! Noisy! The room didn't have a mini refrigerator or a microwave and on top of that we had to walk 8 min to get to our room And expensive restaurant, They need a continental breakfast! Just wanted a comfy night and a bagel and OJ then off on my way. Not worth the money DO NOT STAY HERE March 29, 2013
Rated 1.0 out of 5.0 by Poor Service Most of the good channels in both the TVs I had in my suite did NOT work. When asked for shower caps, they didn't have any or even tried. BAD location for quite night's rest. March 24, 2013
Rated 3.0 out of 5.0 by Initial Ambiance Excellent The appearance of the room was very nice. Modern & Clean. However, the noise level was extreme. Every time someone flushed a toilet or turned on a faucet it sounded like there was a machine in the room with us on full throttle. Also, we would have appreciated being told that the local channels were not available. We went to dinner and rushed back to watch Survivor and American Idol only to discover that those channels were not available. This is the second time that we have had this happen at a Holiday Inn. They said it was Comcasts fault...I didn't care about hearing that. I wanted to watch our shows! Just as a side note: The faucet in our room was placed just far enough back from the sink so that every time you used it the water went all over the granite counter-top! Bad planning. March 24, 2013
Rated 5.0 out of 5.0 by Thank You HI San Mateo - Matthew and Ana were great! Thank you to Matthew and Ana for going "above and beyond" to help me with a reservation issue at another hotel. Those two were very professional! My room was clean and spacious. The restaurant food was very tasty, prices reasonable, and the service was great. I would recommend this location for anyone that wants to stay a short distance from downtown San Francisco without the SF prices. I will definitely make this a "Favorite" on my GPS. March 18, 2013
Rated 1.0 out of 5.0 by WHO CARES? NOT THE STAFF Where do I start? I arrived a bit early and my room wasn't ready so I waited in the lobby. The front desk person said at one point it would be ready in about 5 minutes. 35 minutes later she looked out at me and said "Sir, your room was ready a long time ago, I told you it would be ready in 5 minutes", like I was supposed to know when it was done. Very rude and kept me waiting far too long. Got to the room unloaded all my stuff and finally connected to the internet and it was completely unusable. I had a lot of work to do and the wireless signal was soo poor it wouldn't even stay connected. I called the front desk and told them I needed to be moved to a room where the signal was better. She said, after some argument and in a very disgusted voice " oh I'll move you to a room where it better". Again, about a half hour passed and I called back down to see how it was going, she said well your key is ready come and get it. I told her I didn't think I should be the one to be hauling my stuff all over coming to get a new key etc. Again she got very snippy and said fine I'll send someone up with the key. Someone brought the key up and didn't offer to help me with my things, so I hauled all my stuff again and found she had put me as far from my current location as possible, which is a very long way. Obviously she did this on purpose to get back at me. I unloaded all my stuff again and once again tried to connect to the wireless and found it to be the same, unusable. I called again and she told me well its not very good but they are trying to make it better over time. I told he I needed to get some work done and may have to move to another hotel, she just said that's fine. The signal was so bad I couldn't even use my computer to look for another hotel so I had to use my phone. In the mean time I called the computer support number found in the room, just to see if they had any ideas, about a half hour later they called back and told me exactly where to look under the desk, was hidden a wired connection, I plugged that in and it worked very well. So I ended up staying, but to NO help of the staff there. At the very least they should have know that there was a wired connection hidden under the desktop, who knows maybe my first room had one? The staff at this hotel wanted to make ME do all of the running around due to the poor wireless connection there and didn't care AT ALL about my inconvenience. I will NEVER go back there. March 4, 2013
Rated 5.0 out of 5.0 by Comfortable bed in a very clean room We were amazed that everywhere in the room was clean, we could hardly see even a piece of hair on the floor. The room size was just right to make ourselves comfortable - not too small, not too big. We were attended by a couple of the staffs and all of them were really polite and helpful. Moreover, their attitude was positive, which made us feel welcomed. Also, another thing we liked in particular was amenity. The amenity made ready for guests was minimum, and there was a note indicating that if they need anything else, they could just ask concierge for it. That helps reduce waste. February 22, 2013
Rated 2.0 out of 5.0 by Nice people, shame about the overall delivery The hotel is nice. The staff are friendly and polite. It would seem that the management therefore are lacking, given that a number of menu items in the restaurant from the Holiday Inn homogenised menu cannot de delivered, "we don't do that," "we've never done that" being common answers. This seems to run to other areas of the hotel too. It's not a bad place, just that the overall experience is diminished by the ability of the staff to deliver, which seemed to be a management issue, as there seemed to be no lack of willingness, just restrictions in their way. February 11, 2013
Rated 5.0 out of 5.0 by Still one of my favorite hotels! This is the third time I stay at this hotel. The customer service is great! And the hotel is always very clean! They even have a laundry room in case anyone needs to wash some clothes. The price per night is not bad at all, and they even offer free parking. February 8, 2013
Rated 2.0 out of 5.0 by The WiFi is Free, Then Again it was not working for my 1 nite stay The good: Easy to get to, within minutes of SFO, just off the 101. The restaurant is a hidden gem - full bar, nice range of dinner choices, good service. My room was huge. The SFO airport shuttle is dependable and easy. The bad: Free WiFi is advertised. For my entire 1 night stay from my room, in the lobby, in the restaurant, I tried connecting on my laptop, smartphone, and an iPad - the signal was weak and or at capacity. I never got on the Internet. The ugly: Hotel staff are well aware of the problem and are instructed to record your room number. Why I asked, thinking the rate would be comped. "No, it's just to provide the WiFi people with rooms/areas hard to connect." I said isn't this a little crazy - you can't connect anywhere, you're full tonight, We could solve the problem with a high capacity wifi router. Response from staff: "yes, we know." February 6, 2013
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