Rated 3.7 out of 5 by 96
Rated 5.0 out of 5.0 by eeesalt Hotel stay
hotel exceeded my expectation -centrally located to River -staff was excellant
July 23, 2015
Rated 5.0 out of 5.0 by knight4 Savannah
Savannah is a great city, and the Holiday Inn was very convenient to the area.
July 22, 2015
Rated 4.0 out of 5.0 by Linda Fox Parker Parking
We were charged $22 to park our vehicle. I find this excessive as a hotel guest. I think guests should get complimentry parking included. If I were a day time business person I would be ok to pay for parking.
July 17, 2015
Rated 2.0 out of 5.0 by Stephen R Disappointed Platinum Member
Comfortable small suite - two separate rooms
Good location near dining and other attractions
Expensive parking ($22.00) per night with no viable options.
When I asked the valet attendant what options there were to the $22.00 fee, he simply spread his arms implying that there are no options. Not the best response.
Needed front desk assistance first morning of my 3 night stay. Went down to lobby and nobody at desk. Waited full 10 minutes and gave up.
Informed when we arrived that the bar was not open. Asked when, and was told by front desk that they weren't sure. Turns out, their license has been suspended.
Dining room was empty for breakfast, lunch and dinner. Not at all inviting. We went out for breakfast all three mornings.
Upon leaving first morning, housekeeping asked if we wanted our room serviced. I assume my room will be serviced at this price point. Got back a little after 4:00 pm and room was not serviced. Found housekeeping down the hall and she offered to clean the room at that time. Not convenient so took some new towels from the cart, made the bed, put the used towels outside in the hall, and skipped housekeeping that night. VERY understaffed.
There were no facial tissues in the bathroom.
There was one tiny bottle of shampoo for two guests two nights.
One evening I tried to buy a $3.00 bottle of water at the front desk. Only one attendant at desk and a line of people waiting. I waited about 5 minutes and no progress in the line. I took the bottle of water without paying. Don't feel bad at all about it.
Reported TV as having very poor reception. Went to dinner. Upon return front desk told me somebody checked and there was no problem. There was a problem to the extent that TV was not usable at all.
Seems to be a significant management problem at this property. Would not recommend this facility at any price, and it wasn't cheap.
July 16, 2015
Rated 2.0 out of 5.0 by Businesstraveler42013 Good Location But Mediocre Customer Service
The Hotel was in good condition however customer service at the front desk could improve. Parking at this location is a big challenge unless you want to hand over your keys to strangers at the valet parking for a hefty fee. We were also disappointed that even frequent IHG guests are not allowed to check out one hour later after enjoying the city of Savannah on a Saturday night. The property has potential but I hope management can turn it around.
July 14, 2015
Rated 3.0 out of 5.0 by Richard Bogart Mr
Disappointed to find there was no self-service gated parking. Disappointed to learn that management will not allow for 1pm checkout. Do not plan to return because a late checkout is important to me.
July 14, 2015
Rated 3.0 out of 5.0 by pat.......... disappointed
was not convenient or accommodating
concierge recommendations were poor
July 14, 2015
Rated 5.0 out of 5.0 by Monty-SC quick trip to Savannah
We really enjoyed our stay at the hotel. We were only staying for 1 night and hoped we might get into the room a little early. The front desk staff was very helpful with our request, Alicia made several calls to housekeeping and got us into our suite promptly. She also greeted us and asked if we needed anything or how we were doing when we walked by the front desk. I have already recommended the property to my daughter who is planning a trip in the near future !!!. The property looks like it has recently been renovated our queen suite was very nice. Great job HI- Savannah !!!
July 14, 2015