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Rated 3.6 out of 5 by 216 reviewers.
Rated 2.0 out of 5.0 by Never again here I was here for 4 nights but seriously considered changing hotels. Being a Platinum member, I chose this hotel anticipating a concierge lounge or, at least, free breakfast. There was no concierge lounge. At check-in I was told that because I was using Reward Nights that I would not receive free breakfast. Also, I was not recognized as a Rewards Member, much less a Platinum rewards member. I was given the wrong access code for the wifi. I ate breakfast at the hotel restaurant 1 time. There was 1 other couple there and 2 waitresses, however the service was terrible. The food was quite mediocre. While in the lounge one evening, I ordered food, only to find out that the bartender was also the cook. The concierge was terribly uninformed. Savannah is known for it's ghost tours, yet the concierge knew nothing about them and couldn't offer a suggestion for which of the 38 tour companies we should try. She did, however, advise us not to explore to the west of the hotel because it was not a good neighborhood. My bathroom door had a smear of something on the inside of it that looked quite nasty. I cleaned it with a wet-wipe. This hotel is supposed to be a full service Holiday Inn and if this was indicative of the chain, I would stay more often at some of the competition's hotels. The ONLY plus to my stay was the bartender Lonnie who was very friendly, helpful and did a great job. Also the valet parking staff was very good. May 30, 2015
Rated 5.0 out of 5.0 by We Loved Savannah!! Very nice property, close to RiverWalk and City Market. Hotel is updated, clean and staff very friendly and accommodating. Definitely would recommend to to others and would stay again. May 24, 2015
Rated 5.0 out of 5.0 by The most amazing bed ever The new decor and everything was great... maybe a bit too sterile for some in the heart of Savannah, but I liked it. Have I said how amazing the bed was yet? Because the bed was amazing. It wasn't one of the plush pillowtop beds, it was more like one of the individually wrapped coil types. It was perfectly supportive but not hard at all. The towels were also very soft. I think they use a scented fabric softener. It wasn't overpowering, but I could definitely tell it was there. The mini-fridge kept my drinks nice and chilled. There were only two things that were not amazing about this room. One was being across from both the ice machine room and the maid's office with a door that probably has an inch gap between at the bottom. I took the extra blanket from the closet to help keep the air and noise out. A bit of weather stripping would remedy the issue. The other thing was the internet access. I had perfectly good signal, but the network access would only last for a minute or so before dropping out for 20-30 seconds and coming back. That was all night long. One neutral observation-- for those of you carrying HDMI devices that plug into TVs so you can watch your own programming... these TVs are still using coax. There were no HDMI ports at all on my TV. There are plenty of channels to watch though. There are people that complain about the street noise. I was on the side of the hotel facing the main road, and it wasn't that bad. I think the AC blowing covers up most of it anyway. All of the hotels on the main strip (across from the river) will be on at least one road, so if you need it quiet, call the hotel first to see if you can get a quieter room. May 22, 2015
Rated 3.0 out of 5.0 by Birthday Trip The hotel is in a good location for access to the river front and city market. The rooms are very small, expensive for the size and did not include a microwave or fridge. May 18, 2015
Rated 4.0 out of 5.0 by Convenient and Reasonably Priced Only a couple blocks from River Street and the Historic Downtown Area. Only negative was slow (old) elevators. Could be closer and be in more modern hotel, but the HI was well worth the cost. Nice room, good bed, bathroom, and service. Like buffet breakfast as well. May 14, 2015
Rated 5.0 out of 5.0 by visit all good,beds are super comfy.bar service was excellent as was the ambience May 13, 2015
Rated 4.0 out of 5.0 by Business Travel The hotel was very clean and newly renovated. The staff was excellent, except for the house cleaning staff. The house cleaning staff and services need much improvement. I would suggest providing at least complementary coffee in the mornings. May 13, 2015
Rated 4.0 out of 5.0 by Great location! Located walking distance to shopping, eating, and site seeing. May 13, 2015
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