Rated 3.6 out of 5 by 195
Rated 2.0 out of 5.0 by Salbaby Not Satisfied
I was traveling this week and had my wife stayed 4 nights and the service was fine. Parking staff was outstanding and did a great job.
When I arrived on Sunday we were told the staff would be up around 11 to clean. We left and came back and it was still not cleaned. We left again and we were told again they would clean. This did not happen. We asked again and were told they were busy but would be up shortly to clean. This time it was around 4;00.
We left and returned around 6:00 with the room still not cleaned.
We called down and we were told again they would be up shortly. It was about 8:00 at night when I called down and told them I was going to sleep and don't bother coming up.
I'm a diamond member at other hotels and I have never had this happen at any hotel or any other hotels brands I have stayed at.
Most of the places I stay have a 100% satisfaction guarantee. I was not satisfied with this stay at all.
I would hope to be refunded the total for my stay. I did tell story to the manager the morning before I left.
He said he was very sorry for this but they were busy.
Hanks and have a great day
April 23, 2015
Rated 5.0 out of 5.0 by Toyploy Very relaxing and comfortable stay
Nice hotel, clean, everyone very attentive to your needs. Very friendly
staff, good location to many of Savannah's attractions. Great selections on the breakfast buffet! Parking can be a bit pricey when using the valet service and there is no available room on the surrounding streets to park. The rooms were clean and well serviced
but the charges were a bit on the high end - but worth it.
April 22, 2015
Rated 5.0 out of 5.0 by Pamlicolady Great Place to Stay
Close to downtown and historic district. Outstanding staff. Very clean.
April 21, 2015
Rated 5.0 out of 5.0 by frewie NICE HOTEL
Really liked this hotel. From the beginning, when we drove in to check out. Friendly front desk staff and valet parking staff. Good help with taking tours. Nice hotel room.
Loved the location. The 5 minute walk to the outdoor market area with bakeries, art galleries and restaurants.
Enjoyed the city and our stay with you
April 20, 2015
Rated 4.0 out of 5.0 by richrepairs the staff
I was more than pleased with the staff more so with the airport staff who helped me when someone from your corp. cancelled our stay there and left us without a room
April 18, 2015
Rated 5.0 out of 5.0 by Loyal IHG members Good night's sleep
We stayed here on our last night of a 10 day vacation. It was our most expensive night and we stayed at all Holiday Inn properties. The overall experience was OK. Breakfast was additional and not reasonably priced and Valet service was great but kind of another expensive item. You are kind of forced to use it especially if you check in at day's end. All the other properties offered more amenities for less money.
April 18, 2015
Rated 5.0 out of 5.0 by frewie Very nice room and great location
Really loved the historic downtown location. Especially pleased to have the Market area only a block or two from the hotel. Great for evening eats, coffees and just browsing.
Hotel main entrance area was under construction during our stay, that's why I didn't give kudos to the amenities.
Service was good and everyone was extremely friendly.
Would come back.
April 17, 2015
Rated 2.0 out of 5.0 Staff needs an upgrade
Evening staff was a real hassle, placed in a room with a broken television and told "oh wow, i'm sorry" rates were pretty high and bed had hair in it... idk maybe it was an off week for HI
April 15, 2015