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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
75%
Recommend This Property

Overall Experience

4

based on 461 reviews
75%
Recommend This Property

Ratings Breakdown

461reviews

  • 5 Stars
    230
  • 4 Stars
    95
  • 3 Stars
    57
  • 2 Stars
    41
  • 1 Stars
    38

Lovely area

By

April 26, 2017

Located downtown Savannah. Had some issues with cleanliness, overall better than some we have had to stay in.

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Good location, decent hotel, poor housekeeping, inadequate front desk staf

By

April 22, 2017

Generally fine hotel. Worst housekeeping experience I've ever had. We had 2 rooms booked as we were traveling with friends. Two full days our friends had no housekeeping. We were out of the rooms before 10 am each day. One day we didn't get it either. Housekeeping staff was always on the floor and seemed to always be on their cellphone. Complained to front desk, but no manager was around. Advised the front desk that we were departing for dinner and I expected both rooms cleaned by the time we were back. Luckily they were. Was told by corporate customer service that the GM would contact us the next morning prior to our departure but that never happened. Just disappointed in this property and from doing post stay research see we are not alone with out housekeeping complaints. Seems management isn't interested since the problems persist. We'll be back in a few months but will check out a different hotel chain to stay at.

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Nice Hotel

By

April 21, 2017

club

Beautiful lobby and great room. Valet attendant was very nice. Front desk clerk was unfriendly, unwelcoming and rude. No acknowledgment of being an IHG member. Parking fee is outrageous. On check out day, we asked for a later check out and we received an extra 30 minutes (11:30). Housekeeping knocked on our door at 10:30 a.m.. The hotel was by no means full, even the parking garage was about 15% occupied but we were rushed to leave.

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Bed was comfortable and sheets smelt like bleach

By

April 20, 2017

club

It was an good experience. But the breakfast pancakes were hard. There were no microwaves available to warm up my food if I wanted to.

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Do not recommend this hotel

By

April 20, 2017

club

The rooms have paper thin walls and doors. Can hear people in next room using restroom and every quiet conversation in the hall. The air conditioner in the room did not stay running. Called front desk and they said they would look at it but no one ever came.

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Valet parking

By

April 20, 2017

club

Darius was on the spot. He is good at his job and very accommodating.

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Low on convenience

By

April 20, 2017

Hotel has some steps to make in service and convenience competed to other historic district hotels. Staff is not helpful, fitness center is very small and meager, and the noise from street will wake you up.

Hotel is very clean.

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Fun

By

April 19, 2017

club

Had a blast loved the hotel! And the surrounding area was amazing

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Beautiful and Easy to Walk to Attractions

By

April 17, 2017

club

The hotel was beautiful with valet parking. It was easy to walk to River St and enjoy many sights within walking distance

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Great location downtown Savannah!

By

April 16, 2017

My friend and I stayed for three nights in the hotel. Overall, it was a very good experience for the cost. The location to everything in the historic district was excellent. The king room was very small, but we were really not there much. We would have liked for the carpet in the room to have been cleaner and the linens on the bed to have been cotton instead of a polyester blend. The housekeepers were very friendly and helpful.

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poor central reservations and check in and check out

By

April 16, 2017

club

see remarks in survey please regarding the stay at this property starting with central reservations off shore. Total disaster and no help from the staff to straighten this mess out

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Overall

By

April 14, 2017

club

Excellent visit. The room was very comfortable and the staff knowledge and friendly. We enjoyed how close we were to everything.

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