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Rated 4.0 out of 5 by 426 reviewers.
Rated 5.0 out of 5.0 by Great Service. Friendly, helpful staff My husband and I were supposed to spend two nights here but our trip was cut short due to a family emergency. The staff was very friendly and helpful, from the beginning to the end of our stay. When we arrived, staff called a taxi service for us to take us to our scheduled destination which was a huge help, as we were totally unfamiliar with the area. We were also able to check in a couple of hours early. When we were notified of our family emergency back home, the staff had no problem cancelling our additional night, with no extra charge for the cancellation. I highly recommend Chicago North Shore to those looking for somewhere safe, clean, and more affordable than surrounding areas. Again, the service and staff were exceptional!! June 29, 2015
Rated 5.0 out of 5.0 by COMFORTABLE. HELPED MY FLIGHT CHANGES GREAT HOTEL FOR THE SITUATION. NOT TERRIBLY FAR WHEN ALL HOTELS NEAR THE AIRPORT WERE FULL. June 28, 2015
Rated 3.0 out of 5.0 by Average Hotel I have stayed a Holiday Inns before and expected this to be a wonderful experience. Upon arriving the front and entrance looked extremely nice. I had no issues checking in and they were helpful telling me where the best place to park so I am close to the room. We drove to the back parking lot and made our way to our room on the 2nd floor. First thing I notice was the stairwell near our room had cigarette butts and spiders in it. (I have pictures) It made my daughters and I a bit disgusted. Next, we noticed in the hallway a decent leak iin the water-damaged ceiling with a bucket catching water. (Again, I have pictures) I quickly felt like we were staying at some cheap motel instead of a nice Holiday Inn. There were also leaks coming from the ceiling not far from the pool area. The good parts were that the beds were not uncomfortable and breakfast was very good. I am hoping that the kitchen is kept much cleaner than the area of the hotel that we stayed in. :) June 28, 2015
Rated 2.0 out of 5.0 by Hope to never stay again - the room was very outdated in terms of colour, furniture and overall appearance - The bed was extremely firm and uncomfortable - the room had a stale/aged odour to it - being on the ground floor, the outside noise was disturbing at times - there was a broken laundry facility across from my room that had a buzzer going off every 15 minutes - the room service was timely and accurate - not the best food ever, but satisfactory June 26, 2015
Rated 5.0 out of 5.0 by Rooms a little dated Rooms are starting to look a little dated. My room was also a little dark, being pretty far away from the lobby. June 25, 2015
Rated 4.0 out of 5.0 by Clean Environment The room and hotel areas were very clean and well kept . June 25, 2015
Rated 2.0 out of 5.0 by Over priced Holiday Inns vary greatly in quality. This one was on the low end of the continuum. Very overpriced due to location. Only positive was the evening shift front desk staff. June 20, 2015
Rated 4.0 out of 5.0 by Comfortable bed and extremely quiet room Comfortable bed and great night sleep. Classy hotel June 19, 2015
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