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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
78%
Recommend This Property

Overall Experience

3.9

based on 1420 reviews
78%
Recommend This Property

Ratings Breakdown

1420reviews

  • 5 Stars
    648
  • 4 Stars
    367
  • 3 Stars
    164
  • 2 Stars
    122
  • 1 Stars
    119

Never again

By

June 14, 2019

club

We chosed Hotel because my niece wedding was to be held there. Your sales Manager Mr. Vinz tricked me by promising me at least a 20% discount after booking directly from your website which he declined after booking was done. I got email correspondence asa proof. Check-in staff Saba was helpful. Bed sheets were not changed from previous guest but rather tightly fixed for which I got pictures that I'm thinking of sharing online. Complaint to your Manager Rene who was shocked or at least acted so. A friendly Ethiopian lady from Housekeeping did the proper cleaning. Rene promised to compensate us by adding 5000 points which he did not until now. Our room was not cleaned 2 night despite advice and request. Breakfast buffet very poor as usual in the US but staff were disinterested especially the Filipino lady. The Iraqi Supervisor tried her best to cover shortages. Duty Manager Khan was very impolite when we asked for late checkout and had body language. Still we were allowed to stay until 03:00 PM. Our Stay in Washington 11-09-16 till 11-13-16 5 nights were not honoured despite application at front desk that's why we applied for new membership while processing this booking. My 3xnights stay Nov 2018 in Munich was also not credited. Awaiting your urgent reply, I remain.

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