 Guest Reviews
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72%
Recommend This Property
Overall Experience 3.8
72%
Recommend This Property
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Open Gallery
worst experience
Bysam_n
June 22, 2022
worst experience, don't go near that hotel ever. worst staff and food. room was not cleaned for 3 days straight even after multiple requests
No parking, no bathtub, no coffeemaker, phony perqs
ByMike from Illinois
June 20, 2022
Our adventure began when we were greeted by a tall, glib desk person who pretended that we were members of their exclusive membership club, all the time knowing that the parking permit he provided for me was merely a symbolic gesture. By the time I needed to park for the night, all of the spaces were taken, leaving me to find a solution on my own. We later discovered that the bathtub had no stopper and the coffee maker did not work. And even if the coffeemaker had worked, there was inadequate coffee for both my wife and I to have a cup in the morning. On day 2, our key card magically stopped working, and at a time when we were forced to walk in the dark at least a hundred yards to get to the front door and regain entry. The building, by the way, is very, very long, and may require you to walk hundreds of yards down corridors before you find your assigned room. A map, or a reasonable set of instructions from the glib desk attendant might have helped here. Come here only if you prefer a poorly designed building with inadequate maintenance, and if you like to drag your suit case long distances before locating your room.
Worse customer servive
By
June 19, 2022
Management doesn’t communicate affectively. Room wasn’t clean. Customer service couldn’t explain charges well enough. I asked to speak to
Management and he dismissed my problem altogether and told me to take it up with the booking site I made my reservation with. But I’m reality I never paid the site and I came directly into the hotel and paid everything. This isn’t the first time I was overcharged at this location. I will never come back here. Now I see why they are rated only a “3” in yelp.
Expected Better
Bydonovancm
June 12, 2022
We expected a better stay from a high end (as far as cost) for this hotel. It is not any better than an old, outside entrance hotel as far as the rooms. They have not been updated to standards expected of a modern HI, especially in terms of cost. Very pricey for a so-so room. My son had the king room, but his wing of the hotel had a very dark hallway. During his stay, he witnessed 2 people having sex in the dark part of the hallway on a chair. That was a disgusting, at best.
Great weekend getaway
ByErickaz
June 12, 2022
Very nice holiday Inn outside the city with very friendly staff
Unorganized, not friendly
ByST93
June 07, 2022
Awful experience the room was missing so many basic items. For example towels, a shower curtain, a proper handle for the toilet, hangers etc.
Decent hotel - needs repairs
ByWrou11080
June 06, 2022
Our room was decently sized and okay priced for a holiday weekend. However, the ceiling had really bad watermarks. Bathroom needs a fan and updated cause there was mold. Toilet barely flushed. Beds need to be softer. On the other hand the location was great. The staff was friendly.
I won’t stay here again.
ByGGGeoff
May 30, 2022
I needed to call the friend that I rented the room for. His cell phone wasn’t working and the hotel refused to connect me to his room. When I drove to the hotel, they tried calling his room from the lobby three times but they said he wasn’t answering. When I snuck into the area with the rooms, my friend told me his room’s phone never rang.
Dirty and Loud
ByNot Very Happy999
May 26, 2022
I was put in a room by the pool. When I check in (Tuesday) I was told she didn't like to put a Diamond member in that location and would call me to move rooms. Never got a call. At 8:00pm on Wednesday night, a loud band and event started in the common area that sounded like it was right outside my room. I asked to be moved and was told there were no rooms. I was forced check out. I need to get up at 4:00am and needed to sleep.
I was not even told they were sorry.
My room clearly wasn't vacuumed recently. The stairway by the pool was very dirty and disgusting.
I will not stay there again.
Economical Stay, Interesting Neighborhood
ByGotefridus
May 19, 2022
I've known this property for many years. I miss the excellent Indian restaurant there, but Holiday Inn is a good successor to whatever the former property owner was. There are two nice malls within walking distance, incl. the last surviving Barnes & Noble in the region, a superb ethnic grocery store (Fresh Farms), and several big box stores.
Noisy air conditioner
Byjk2022
May 19, 2022
The air conditioner made lots of noise all night and rattled the window.
Hidden Fees
ByTimothy85
May 16, 2022
I was charged as much to park my oversized vehicle as I was charged for our two night stay. That turned a great deal into a horrible one, and they would not give me an option to cancel or stay somewhere else. Under threat of ticket or tow, I reluctantly accepted the charge with no other option, planning to seek redress with management unless my parking a Uhaul in the gigantic lot actually caused other guests inconvenience.
We stayed from 11pm Monday thru Wednesday morning. "Could they really filll a 400 space overflow lot with event guests on a Tuesday night?" I thought, "Maybe. They must otherwise, this policy would just be a clear message saying, 'We don't want you here!' "
In reality, my truck was never parked less than ten empty spaces away from the nearest guest for our entire two night stay. In fact, the last morning I left, I had to pilot my moving truck around an apparently disabled truck which was blocking lot traffic in three directions, thinking, "I hope they paid as much or more than I had to."
I have sought remedy with management, and haven't received contact from anyone willing to make any defense for this policy, which while likely necessary, could certainly use some nuance. I've reached out to IHG, no response.
I got the message. I won't be staying at Holiday Inn anymore for work or personal travel, or using my IHG rewards club membership unless this is rectified.