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Rated 3.8 out of 5 by 110 reviewers.
Rated 3.0 out of 5.0 by Recommend elevator signage, commitment to room location, and either a breakfast buffet or some discount at the restaurant Requested a ground floor room, but got a second floor room. That's a thumbs down. The elevator is at the opposite end of the hallway and in an adjoining entrance to the pool area with no signage. We had to ask for directions. The elevator or elevator pit has a foul odor. Maybe some cleaning would eliminate the odor. The remodeled room is nice but it is old school floor plan with the sink out side the bathroom and visible to all. Yuk! Room and bed is very comfortable. There is no breakfast buffet here and no discount for the attached restaurant. We arrived by motorcycle and there is not offer of towels for cleaning or drying them. August 4, 2014
Rated 4.0 out of 5.0 by Holiday Inn No problems other than pool not being heated or set too low. When kids say that, you know it's cold August 2, 2014
Rated 5.0 out of 5.0 by Parking lot security I enjoy staying at Spearfish Holiday Inn. However something must be done to prevent the Corvette's from being vandalized by unknown persons throwing eggs on the cars. This has not happened to my car specifically, but to friends of mine. The Corvette show that takes place at this center would also like to have the vandalism stopped. July 31, 2014
Rated 1.0 out of 5.0 by old and outdated rooms our room had a cracked toilet seat and the sink is outside of the bathroom area so it is very inconvenient. July 31, 2014
Rated 5.0 out of 5.0 by good hotel for good price place with good service to rest after busy day, respectable rate, clean room, nice swimming pool, good sleep July 29, 2014
Rated 4.0 out of 5.0 by Trip to the Black Hills Once the remodeling is completed in the hallways, it will only add to an already great stay. July 27, 2014
Rated 5.0 out of 5.0 by great stay Even with a lot construction this was a great hotel! July 24, 2014
Rated 1.0 out of 5.0 by Old and noisey This facility is in desperate need of update to match the HI quality I expect. The layout is odd and we had a hall on both side of the room. Outside of one of the doors was the ice machine with no sound barrier!!! The room next to us had a barking dog -- NOT A FAN of pet friendly! The front desk denied my request for RAGS to wipe down our motorcycle (this is a standard request from any rider and the facility will be in the heart of the Sturgis rally is 2 weeks). July 21, 2014
Rated 2.0 out of 5.0 by not what they offer No Continental Breakfast even though they advertise it, No exercise area even though advertised. I had to contact the front desk to advise they overcharged me an extra night. No Coffee Very Disappointing I shouldve stayed across the highway July 18, 2014
Rated 2.0 out of 5.0 by Expensive, Construction Under construction and expensive for the condition of areas July 16, 2014
Rated 3.0 out of 5.0 by This survey is too long This survey is too long. Flies in Restaurant. Alarm went off many times in restaurant. Billed for two orange juices I did not receive. They could not provide a Roll Away Bed as the night clerk could not get in the storage room. The toilet in the bathroom is "Child Size." Generally like the Holiday Chain of Hotels - but our stay in Spearfish was not outstanding. Would like like to eat in a restaurant with lots of flies? July 16, 2014
Rated 5.0 out of 5.0 by 800 Miles from home After several nights in other hotels that made me miss the comfort of my own home, this was a pleasant change of pace. Spacious, very clean room, the windows were clean and in good shape which warrants mentioning, there were no lingering odors from other guests. Bed and pillows were very comfortable. I was able to relax and enjoy my stay. I will definitely consider the Holiday Inn again. July 11, 2014
Rated 2.0 out of 5.0 by Without restroom all night The bed was very nice, we like a softer bed due to our age...that is the end of the positives. We checked in and the place looked like they were working on updating, carpet in our room was very old and worn. Then when we closed the restroom door with the light on for a night light type use, the door was locked, so I then called the front desk and the gentleman informed me that there was nothing they could do until Maintenance came in at 8:00 A.M. the next day. He then called our room 10 minutes later and said they would take 60.00 off our bill and that they were not supposed to give out the room we were in due to the door damage in the restroom. This left me wondering what customer service meant! Luckily the exercise room had a restroom that we were able to walk down to in the middle of the night. So at 8:00 A.M. I had to go back to the front desk and request the restroom door opened again, the night guy had left no note. WE are very disappointed with the stay and would not use this property again...excepted better from a Holiday Inn. July 9, 2014
Rated 5.0 out of 5.0 by Excellent pool and guest accommodations We stayed for five nights and the hotel was excellent. The pool was the perfect temperature and the hotel had two hot tubs. There were also games available by the pool. In five nights, my 10-year-old son was never bored. July 8, 2014
Rated 5.0 out of 5.0 by Staff The staff at the front desk were absolutely incredibly nice to us. They allowed us to park our pick up and trailer outback while we were riding motorcycles through the states. They worked with me on my traveling discount and because of this I stayed several extra night. This hotel really seem to go out of their way to make everything work for this trip for us. July 7, 2014
Rated 4.0 out of 5.0 by had a good stay access was good for us to get to the next place. we have noticed that at some of the inns have the stareway right hy the elevator and that is the best disign i have seen for going up and down. i have also seen the newer inns have the large showers with no tub. this is another good improvment. July 7, 2014
Rated 1.0 out of 5.0 by Comfortable bed but noisy renovations Nice comfy bed but hotel was doing renovations and was very noisy. Also, the hot tubs didn't work which was disappointing. However the bar/restaurant was very good - highly recommend. July 7, 2014
Rated 4.0 out of 5.0 by Spearfish Retreat My husband and I were very surprised by the awesome anniversary card & welcome basket! Thank you for helping us celebrate our 5th Wedding Anniversary! One suggestion, refill coffee supplies daily - thanks! July 3, 2014
Rated 3.0 out of 5.0 by Construction zone Our room was recently renovated with nice new furniture (bathroom not upgraded). However with rooms being renovated the pool area was filled with old furniture marked for sale, carpet rolls, etc. Stairwells were bare floor, carpet had been pulled up but not replaced. Plastic sheeting, etc., all over. Also the pool needs renovation - area around the pool has loose rock that hurts your feet. Seems like the rates should have been more discounted, especially considering it was late June and peak tourist season. July 3, 2014
Rated 1.0 out of 5.0 by Party hotel Schedule your parties here, but don't bring the family, and don't come for business. I've explained this in depth in this survey, which is way way longer than promised initially. July 3, 2014
Rated 5.0 out of 5.0 Awesome place to stay! Such friendly service from the front door through to the housekeeping staff! Very comfortable and quiet room. Check out was a breeze! June 26, 2014
Rated 4.0 out of 5.0 by Great front desk service and awesome restaurant/ bar Hotel staff were very efficient, helpful and customer oriented. The Lucky's 13 employees were also great. The restaurant offers a large variety on their menu and the evening crew was great and accommodating. The lobby was beautiful and comfortable, having just gone through a remodel. The rooms, on the other hand, could use some updating, which apparently will be happening soon. Not having a microwave or refrigerator in our room was an inconvenience. However, when I mentioned it to the shuttle driver on our last day there, he informed me that they could get me a fridge if I requested it. The shuttle drivers were also very friendly and helpful. We may have been put in a room that was not one of their nicest, due to the remodeling of rooms. The location is also good. There is an Applebee's and Culver's within walking distance, as well as a bank and convenience store and it is conveniently located close to the interstate. We have stayed there 2 summers in a row and will most likely return next year. The friendly and helpful employees make up for the outdated rooms, which will likely be remodeled in the near future. I look forward to seeing it next year! June 25, 2014
Rated 3.0 out of 5.0 by Conclusion of Renovations Waiting to return and see the updates. No ref or micro in my room. No elevator. Good place otherwise. June 24, 2014
Rated 3.0 out of 5.0 by Loved the door in your room that you could go right out to the parking lot Carpet is looking worn and old. Bach hallway door needs to be fixed so its locked at night. June 23, 2014
Rated 5.0 out of 5.0 by Great Rooms Great location for the Black Hills experience. Quiet and clean. Enjoyed every minute and the staff were extremely accommodating and friendly. June 16, 2014
Rated 3.0 out of 5.0 by Comfortable bed and clean room. Bed was very comfortable and room was clean. The shower however just trickled, with no pressure. The air conditioner was not the best either. June 4, 2014
Rated 3.0 out of 5.0 by Sort of dissapointed There was a huge remodel going on during our stay and we weren't warned of that when making the reservation. The pillows were wayyyyy too thick. Other guests in our wedding party had sore necks, too. And there was a huge dried booger stuck to the inside of the shower curtain. June 3, 2014
Rated 3.0 out of 5.0 by remodeling remodeling remodeling this place is still remodeling. the place overall has a dull and unappealing look except the lobby. the room did not look up to date. Probably the least favorable holiday inn I have stayed in. Lobby staff were very helpful (thanks Luke) June 3, 2014
Rated 4.0 out of 5.0 by Really good staff always attentive Staff always puts my comfort first, love this place. Also nice restaurant!!! May 30, 2014
Rated 1.0 out of 5.0 by Poor experience Do not stay at this Inn durning construction. Poor food /service at the attached restaurant Room below standard for Holiday inn. upon checking no information was offered for the service available. While traveling on the road and tired we search out a Holiday inn for the night. We expect a certain level of comfort. This inn did not come close to measuring up to the minimum. April 22, 2014
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