Rated 4.4 out of 5 by 339
Rated 5.0 out of 5.0 by lenny-jaedyn our holiday inn stay
great peaceful place to stay,clean and excellent staff .able to help with all our needs while we stayed there .will be there again for another get away .thanks to holiday inn for our stay
August 26, 2015
Rated 5.0 out of 5.0 by SeaWitch Service
the staff was of the highest caliber. The swimming pool was very warm, the hotel could use another washer and dryer. A few more Cape Breton post newspapers would be nice and they seemed to go quickly. The weekend entertainment was a great representation of Cape Breton talent. A few more handicapped parking places would be nice as well.
August 25, 2015
Rated 5.0 out of 5.0 by Tojoso Excellent facility overall but....
your site wouldn't allow my review for some reason even though it had nothing in it against your review rules.
Off to yelp and anywhere else I can post it now. Too bad for you.
August 22, 2015
Rated 5.0 out of 5.0 by jgg19 Great location and very comfortable
Staff was extremely friendly and quite helpful. Had a beautiful view of the harbour and slept comfortably (2 adults + one child). Highly recommend.
August 21, 2015
Rated 5.0 out of 5.0 by brymar1942 great place to stay
once again I had a very pleasurable stay at holiday inn.you continue to maintain an excellent facility and holiday inn continues to be my choice whenever my travel takes me to Sydney.thank you
August 21, 2015
Rated 5.0 out of 5.0 by Dede31 friendly staff, clean rooms and comfortable beds
hotel in good location, would recommend, if visiting Sydney, Nova Scotia again, certainly would stay there. Staff friendly, good food in restaurant.
August 16, 2015
Rated 4.0 out of 5.0 by Islander04 Check inn staff not helpful
I have stayed at this hotel a few times and always enjoyed my stay. This time while checking in the lady at the check in desk was rude and unhelpful. Bad attitude. The rest of the staff was friendly and helpful which made up for the young ladies attitude.
August 15, 2015
Rated 1.0 out of 5.0 by UpsetinSydney LOST RESERVATION, TERRIBLE CUSTOMER SERVICE
I booked through the Holiday Inn website for my first vacation in 18 years. They immediately charged my credit card for the full 4 nights I was staying in Sydney NS, and throughout the next few weeks before my stay, I received 2 confirmation emails, and 2 texts confirming my reservation. I even called to confirm they had it, which they said they could see my reservation. Great? GREAT!
Well, I arrived at the hotel at 1 am, to find that they couldn't find my reservation, and the hotel was fully booked for the whole weekend. To add insult to the injury, every hotel/motel/B&B in the area was completely booked, and the front desk claimed that they don't charge my credit card until the end of the stay, so I was not getting a refund. 2 hours on the phone with a customer service rep where she stated "it's not her problem, and not Holiday Inn's fault", got me absolutely nowhere.
They claimed it was a "computer glitch", and it was my responsibility to find a new place to stay. I ended up being able to sleep on a friends couch, and low and behold, the next day, they were magically able to "reinstate my reservation". (which earlier, was FULLY BOOKED?!?)
Buyers beware, even if you book through the ACTUAL website and pay for a room, it doesn't mean you actually have a room...
August 14, 2015