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Rated 4.2 out of 5 by 153 reviewers.
Rated 5.0 out of 5.0 by Clean Great Staff and Service I enjoyed my stay however I was more then disappointed to know that my nightly rate was not based on Double Occupancy even though there were 2 people staying in the room. I had to pay an "Extra Person Charge" which was added to my bill. I did contact their 1-800 line and was told this was standard policy... September 13, 2014
Rated 5.0 out of 5.0 by Great Value Downtown Sydney The Hotel Entrance and Restaurant is newly renovated, very clean and bright, Restaurant has beautiful view of the harbor, breakfast is excellent and the staff very attentive. Front desk staff are very attentive and know their "repeat clients' . Joan from reservations is excellent, friendly and efficient. Great walking location to attend any activities downtown including Center 200(Screaming Eagles Hockey) and Casino or to find that special Restaurant/Pub around the corner. Moose and Crown pub in the Hotel is very nice with good food and great staff. September 10, 2014
Rated 5.0 out of 5.0 by great place to stay things all in order, nice clean and neat breakfast was great September 10, 2014
Rated 4.0 out of 5.0 by Great hotel, disappointing service Enjoyed my experience at this hotel, very modern and up to date. Love the pool hours for my daughter. Unfortunately my only disappointment came from the staff. Didn't receive any Cape Breton hospitality. Front desk staff was direct and to the point, offering no further explanation into my inquiry re: my breakfast voucher. Exchanged no extra pleasantries and did not inquire about my staff. Breakfast was a disaster. Had to eat from the buffet because there were no staff to serve our table, no coffee until midway through our meal. I would have preferred to order a made to order meal, but had no idea I could. Staff were very unclear and unsure on how to ring me out using the voucher I was given by front desk. Left a bad taste in my mouth. September 10, 2014
Rated 3.0 out of 5.0 by Buffet not very good The buffet offered offered cold hard waffles and warm milk. The muffins were not very fresh. When brought to the attention of the server new waffles and milk were provided. Other items on the buffet were not available as bins were empty. As leaving more food was brought out but we were done by then, September 9, 2014
Rated 5.0 out of 5.0 by Comfortable Comfortable.. recommended.................................................................................................................................................................................................................................................................................... September 9, 2014
Rated 3.0 out of 5.0 by cranky staff The same person checked me and checked me out, but neither time did she greet me. When I checked in I was not given the wifi code and it seemed like I was at fault for checking in early and then being lucky enough that my room was ready. When I checked out there was an error with my bill and I was once again made to feel like that was my fault and rather than trouble her I should just accept the $20 tab from the bar that was not mine. The room was great - the beds were amazing. Too bad they don't fix the doors so that don't sound as if they are slamming every time someone goes in or out. We stayed on the same floor as my daughter's sports team and I know the girls and the other parents were not slamming doors, but from inside the room it sounds like everyone is. September 6, 2014
Rated 5.0 out of 5.0 by Only one night but would most definitely return Stayed one night on our way around Nova Scotia. The room was incredibly spacious, clean and well-appointed. The bar/dining room, while very understaffed, still managed to serve us a great meal! The one employee that night was gracious, friendly and very apologetic re: the shortage of staff. Upon check-out we were aided in our queries about where to go and what to see in the area by a well-informed lady at the front desk. I would not hesitate to recommend or return to this nice hotel!! September 4, 2014
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