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Rated 4.5 out of 5 by 193 reviewers.
Rated 5.0 out of 5.0 by Amazingly friendly staff and fab for relaxing :) My husband and I stayed for a long weekend and didn't want to check out! Literally every single member of staff was so friendly and helpful throughout our stay, that I even asked to see the manager at the check out desk to thank them and pass on our thanks to everyone there. From the reception staff, gym staff, restaurant staff and the cleaners, we were constantly greeted with smiles and "good morning". We enjoyed the gym, pool, sauna and jacuzzi every day - twice! But our absolute favourite thing was the spectacular buffet breakfast! We have never eaten such a good breakfast anywhere else we have stayed:cereals; juices; fruits; pastries; deli; cooked food and even a mini pancake maker. It was our first experience at a Holiday Inn, but we'll definitely visit one again :) October 17, 2013
Rated 4.0 out of 5.0 by Super room; wonderful leisure centre The staff were very friendly and welcomining and helpful. The room, which was an executive one, was lovely, comfy bed, large t.v. iron and ironing board, trouser press, fridge and room safe. The bathroom was extremely clean and was supplied with toiletries. The Service in the restaurant on the Saturday evening was very poor. Whilst the staff were pleasant, they appeared to have insufficient training. We waited 15 minutes for drinks after arriving at our table. We had to requested tap water 3 times. Our meal seemed to take a long time to arrive, which caused us problems as we had time constraints. We received no apology, and was told twice, with gaps inbetween, that it was "being plated up." We felt that if there was a problem in the kitchen, we should have been told, because if you are informed of a problem, that makes it easier to understand. Also for breakfast we saw staff setting tables and holding beakers with their fingers inside the beakers before placing them on the table. As I say the staff were friendly, but I think more training needs to be undertaken. The air con made it draughty and our table was staight in line for when the outer doors to the hotel opened which was unfortunate as it was a cold night. October 17, 2013
Rated 4.0 out of 5.0 by holiday inn taunton Stayed on business, particularly enjoyed the gym, food was good too. October 11, 2013
Rated 5.0 out of 5.0 by weekend break from check in to check out our stay was relaxing and staff very attentive. The restuarante was excellent and good value, the breakfast deal optoion is worth taking as it is a great help yourself experience October 5, 2013
Rated 5.0 out of 5.0 by Excellent hotel We stayed here last week (22/9) for the first time and were very impressed with this hotel and would like to go back there again. Our standard room was very spacious and comfortable. The swimming pool was a good size and the gym well equipped. The breakfast was excellent with a good choice and the cooked breakfast was really tasty. My wife was advised of other food and had a mushroom omelette which was of good size, plenty of mushrooms and cooked perfectly. In all departments, the staff were so friendly, helpful and efficient. Well impressed! September 29, 2013
Rated 5.0 out of 5.0 by Class as always Every time I stay at this hotel the staff always remember my name and make me very welcome. You're able to relax and the food and service is excellent. September 28, 2013
Rated 4.0 out of 5.0 by Parking The only problem I would have is that as my husband is disabled we could not park in a disabled bay due to a non blue badge holder parking in 3 out of the 5 spaces. The staff and hotel are great and will use again September 25, 2013
Rated 5.0 out of 5.0 by Good experience Everything you could wish from an overnight stay - good parking; a warm welcome; we'll appointed room & really good food. Can't wait till next time - thank you September 25, 2013
Rated 5.0 out of 5.0 by Just like home only with service Clean, comfortable and convenient. Query dealt with by reception with courtesy and speed. September 17, 2013
Rated 5.0 out of 5.0 by Great staff and room Stayed at the hotel on and off for 8 weeks. Staff very friendly, bar and reception clean and roomy. Rooms are always clean and tidy and up to the HI standard. Restaurant food up to a good standard and not too expensive. Would recommend to everybody whether wanting a one night stay or a longer break September 16, 2013
Rated 4.0 out of 5.0 by September 2013 This was a break for my wife's birthday and we found the check in receptionist very good she'd arranged a nice room and bottle of wine for wife birthday with card from all the staff-that little bit extra always says a lot!! We've been staying at this hotel for years, recommend it to anyone September 6, 2013
Rated 5.0 out of 5.0 by Great Hotel Myself and family (4 adults/4children) stayed in the Holiday Inn, Taunton for a 3 day bank holiday break, The hotel was beautiful! It was a very clean and tidy hotel. (From pulling into the carpark, the garden, Reception/Bar and Restuarant Areas). I was impressed before i had even checked in. The reception staff were the most pleasant and friendly people i have dealt with before. They gave the kids a gift on check in, which i have never seen before. After check in, we went to our family rooms which was lovely and clean. We had everything we needed in the rooms we booked. Having children, its hard to keep them occupied, but not here! We had free access to the pool in the Spirit Club, right next door. The hotel also provided the kids with a early evening movie, with milk and cookies in the evening, (with a small play area for the children to play). The evening food was very nice too. I would seriously consider returning to this beautful hotel. Very Happy with my stay and impressed because i didn't expect this service with the prices paid. September 6, 2013
Rated 4.0 out of 5.0 by Good value dinner bed and breakfast was good value for money room clean and comfortable pool very good -especially for children food was good overall -dinner the first night was a little overcooked and the pork dish was not very pleasant- we were told many people complained about it and they -the staff- didn't want it on the menu!!! I would suggest therefore it be removed. I had a massage which was very good -masseur excellent September 5, 2013
Rated 4.0 out of 5.0 by Overnight stay Myself and my partner have stayed at this hotel for a few times now. On our latest visit we had booked into an Executive Suite. All mod cons but the bed was very uncomfortable, several times we woke with numbness down our arms and legs. Another disappointment was that there was a rugby team in. And we were woken at 4.00 a.m. in the morning to loud chit chat in the room next door which went on for about 1.5hrs. We eventually got back to sleep at 5.30 a.m. I reported it in the morning to reception and they were very apologetic and we received 10,000 IHG points. This has not put me off visiting again. Just hope we getter a quieter room!!! September 4, 2013
Rated 5.0 out of 5.0 by First class in all areas Quality of service was excellent throughout as were the facilities and accommodation. Menu at dinner was varied and provided good value, while the standard of breakfast was quite exceptional September 4, 2013
Rated 4.0 out of 5.0 by great for kids This hotel is a super place to stay if you have young children in tow. The staff were so helpful and friendly. The breakfasts were excellent. The leisure facilities and the games area in the lounge were much appreciated by us all. Will happily use this Holiday Inn again when we need to collect the grandchildren. September 2, 2013
Rated 4.0 out of 5.0 by quick getaway Ideally located just off M5. Used as a base for visiting friends and sightseeing Exmoor and Somerset. Facilities were good although not necessarily cheap to eat there so chose to eat out. September 2, 2013
Rated 4.0 out of 5.0 by Comfortable stay This hotel is close to the M5 J25, although you would not know it. The rooms are reasonably large, although my room was not refurbished to the latest Holiday Inn standards. The bar had a wide selection of drinks, and bottled Ales from a local brewery which was good. The breakfast selection was good. The health suite is reasonably well catered for with a useful length swimming pool. I would return. September 1, 2013
Rated 5.0 out of 5.0 by Family weekend We have stayed on more than one occasion here. The hotel is immaculate the staff are more than friendly and certainly accommodating fantastic bar area loved the children's corner we sat and played games all night with the children and it was lovely to be able to feel like the children were welcomed with open arms. Cannot thank the staff for making all of us feel relaxed and welcome and would certainly recommend this hotel to anybody. August 29, 2013
Rated 3.0 out of 5.0 by Disappointed as we have used holiday Inn for ver 25 years This is the first time we have stayed at this hotel and t did not touch other holiday Inn's we have stayed at. On check in the man was not very friendly and did not offer us a dinner table as it has the guess's in front of us who he went over board with as they stayed there regularly. We booked a double room and was asked when we booked what we wanted, was phoned by the hotel to ask a couple of days before but we given a twin and as my husband and I had booked a nice weekend away we did not want to sleep in twins. The beds and pillows were very uncomfortable and every time you slightly moved on the bed the headboard made noises which woke you up. Breakfast was not as good as other places and lacked some of the choice the same grade hotels have, however on the Saturday you were offered co taint tea/coffee but on the Sunday struggled to even get one cup and never was asked would we like another, it's fair to say we would not return. We also not offered any of the benefits that go with our reward card. August 29, 2013
Rated 5.0 out of 5.0 by Great place to stay We have stopped at this Holiday Inn a number of times in the past. It remains one of our favourite places when travelling to the south west. On this visit the staff excelled themselves with helpfulness. Check-in was a very smooth operation and the lady on duty was very friendly, welcoming and gave lots of information to help our stay. A big thank you. August 28, 2013
Rated 4.0 out of 5.0 by Comfortable and relaxing everything is good. only disappointment is there is no free wifi. August 22, 2013
Rated 5.0 out of 5.0 by Ideal place to relax after hard day. Excellent stay friendly staff good food.Clean and comfortable. August 22, 2013
Rated 5.0 out of 5.0 by Great Hotel and Staff Myself, mother and daughter stayed here on the 16th for 2 nights as had a wedding to attend. There was not one fault with this hotel and the staff were excellent. Luke on reception went out of his way to help. He even gave us a lift to the wedding venue. Thank you so much Luke and your colleague that came wth us. Luke even looked up if there was any trafiic problems on our way back to London, I didn't even ask him to. Breakfast was also very good. All the staff were so friendly and seemed happy working at this hotel. Well done to you all. August 22, 2013
Rated 4.0 out of 5.0 by Would always stay here I always use this hotel as I come from the area and its very convenient. The staff are always very friendly and happy to help. The adjoining health club is good although the members sometimes don't like sharing the pool with hotel guests. My only critical comments would be about the restaurant, the service can sometimes be very slow, even when they are not busy. Also, the food has never been the same since Randy left. I'll be back again. August 18, 2013
Rated 5.0 out of 5.0 by fab with kids I stayed with my husband and 3 chn aged between 4 &10 and my mum. We had 2 rooms. Everything was excellent, particularly the facilities for the chn such as the movie, cookies, milk, popcorn & games area. It makes the world of difference when the kids can just get on with it and u can sit near by and relax. My eldest loved the internet connected computer too. The meal was super and good value with the kids eating free. Breakfast the next day was wonderful, again little touches like the pancake machine, were a great hit with the kids. All staff were very helpful and ever so kind. They appear to enjoy their work. The pool was lovely as were the rooms. Choc treats went down well. Thank you. I would highly recommend this hotel and would love to stay again. August 18, 2013
Rated 4.0 out of 5.0 by Check if its B&B or just room only I certainly thought I was booking bed and breakfast, so was very dissappointed to find it was room only. Then found the room was adjoining someone else and we could hear them! We were quickly offered another room though so great service and otherwise a great hotel. August 18, 2013
Rated 4.0 out of 5.0 by Good family experience but breakfast was hectic This was our second stay & we felt the management team had made a real effort to make this more family friendly. Treat for our son on arrival, milk, cookies & family film all on offer. The location is great & the welcome from the team was really good. The room was spotless and very comfortable. The use of the pool was one if the reasons we use this particular hotel. Our only disappointment was at breakfast it was hectic, not enough tables, staff or food ready. Maybe an idea to stagger sittings at peak times and give people a specific time slot to alleviate this problem? August 18, 2013
Rated 5.0 out of 5.0 by Great Stay Had a great stay here Great welcome Lovely clean room FAB breakfast Only gripe - £7.50 for a glass of wine in the bar - and that wasnt the most expensive - over the top price im afraid. Also - i got a wake up call at 7.30 when i didnt ask for one and seriously needed a long lie in. Other than that - great stay August 17, 2013
Rated 5.0 out of 5.0 by Comfy roomy bed and very social lounge/bar area love this Holiday Inn - always welcoming, clean and social.....we make this a meeting point for others in our 'cricketing supporters' group who aren't staying was excellent and tasty .........drinks a tad pricey........nice to be able to sit outside in the sunshine this year! August 16, 2013
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