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Rated 3.9 out of 5 by 126 reviewers.
Rated 1.0 out of 5.0 Shuttle bus service was very slow compared to other hotels. Over 70 minutes from airport to hotel The shuttle service was so poor it put a unpleasant tone to the hotel experience. Other Holiday Inns bus came by 3 times to this shuttles slow once and then we had to stop at other hotels first and it was tedious, had we know a taxi would have made our experience much easier. Everything at the hotel was fine except the adjacent restaurant, Perkins. We couldn't find anything decent to eat there and we were appalled at the poor quality of the food. I would never take a guest there and it is sad to see that visitors to Toronto have exposure to such unhealthy and unpleasant meals! As a platinum guest there was not even bottled water on offer! November 25, 2013
Rated 5.0 out of 5.0 by Clean, comfortable and secure Thank you for making our overnight experience wonderful ! November 13, 2013
Rated 4.0 out of 5.0 by Highly recommend! I am disabled and use a wheelchair. I am always nervous when I travel because I never know what the environment will be like. Was very pleasantly surprised with this hotel. Wheelchair accessible room was great, lots of space for my wheelchair and easy to use bathroom and shower. Hotel staff was awesome. Very accommodating and very attentive to make sure I was comfortable and had everything I needed. Room was nice and quiet. Yes you hear the planes landing, but air traffic reduces at night. As a light sleeper I had no trouble sleeping. Restaurant staff was great too. Very accomadating with my disability and very high level of customer service. One of the servers I had was the BEST server I have ever had. Food was good, great variety and good prices. Will stay here again! November 13, 2013
Rated 4.0 out of 5.0 by Very helpful and Acocomodating staff My daughter has difficulty walking due to medical condition. Front desk staff immediately changed our room to the ground floor next to the lobby. Thank you very much. November 11, 2013
Rated 5.0 out of 5.0 by Service The service was excellent from the lady who took my reservation, to the front desk people , to the cleaning staff everyone was friendly and willing to go the extra mile to make sure your stay was as comfortable as possible. The fitness centre although small is well equipped and the pool was clean and well kelp November 11, 2013
Rated 3.0 out of 5.0 by Not being told that they where testing the fire alarm all day Not a bad place to stay but we had a few issues. The main one was the testing of the fire alarm system that went on for hours on Thursday. I rented the room for 2 days due to my wife recovering from a day surgery. When we signed in on Wednesday night, they did not tell us that they would be doing this the next day. I had to stand on a chair and cover the alarm horn so she could rest. The room was not cleaned very well, there was some trash on the floor that should have been easily picked up by the vacuum when we got there. It was still there after the room was cleaned up on Thursday. The choice of hall way carpet was poor. The staff was fine October 24, 2013
Rated 4.0 out of 5.0 by Meeting rooms Unfortunately the heating system was inoperative . It was very uncomfortable . October 24, 2013
Rated 5.0 out of 5.0 by Great Service and Value Thank you to the management who thoughtfully put us in a room that was more 'allergy' sensitive. It was great not to smell cleaners or coconut air fresheners in the room. We really enjoyed our stay. It has much improved in the last 2 years!! We were here for a seminar and it helped us to concentrate on this purpose. Their breakfast which came with the room was delicious ... much more than we could eat even! October 19, 2013
Rated 5.0 out of 5.0 by Great Place. It is what it is. Sincere people continue to be there. Especially our favorite person. I have Platinum Status for many, many years. Mostly due to staying at your Properties in most places. This is my favorite Hotel, by far. My wife and I stay there, as well as our friends, relatives and business associates. Julie has lead the way for this for such a long time now, about how to treat guests. Everyone treats us great. Wish this good be duplicated in some other locations. Will be bringing new people again this week! October 14, 2013
Rated 4.0 out of 5.0 by Toronto stay The room was very clean and the bed extremely comfortable.I phoned a few times during my stay for wake up calls and found the staff at the front desk friendly. The towels in the bathroom were nice and thick and loved the shampoo and conditioner-shower was nice and hot and really good shower head. The only beef I have is that the elevator is very far from the front entrance and restaurant and on the first day I took a few wrong turns, Fortunately there was someone from housekeeping around and she pointed me in the right direction. I was pleased to have the convenience of an airport shuttle and would stay here again when flying into Toronto. October 7, 2013
Rated 1.0 out of 5.0 by Please save yourself and choose another hotel We stayed at the holiday inn for a convention down the street. Stayed at other holiday inn and enjoyed our stay, this one not! The staff were very unfriendly and not professional, the front staff to be exact. No smiles, rude and ignored other ( and us) who were staying there. The rooms were clean and beautiful but the echo from the brick wall ( pool) and the planes were very loud. Made it very hard to sleep We did mention it to the front and were told all rooms echoed October 1, 2013
Rated 5.0 out of 5.0 by Comfortable It was a great stay. Staff and management is very helpful. Nice property. Looks great after the renovations. September 29, 2013
Rated 5.0 out of 5.0 by Excellent stay My stay was perfect from start to the end. I had a nice business floor room, free high speed Internet was a bonus and complimentary local calls are just fantastic. service in perkins restaurant was fast and the food tasted great. Will definitely recommend this hotel to all friends families and travellers. September 29, 2013
Rated 1.0 out of 5.0 by Service was very poor I will not stay or recommend this facility to anyone. I asked to have my rewards number looked up and was told they could not do it. The resturant which seemed dirty and understaffed. I had an international guest with me and his sink leaked all night long and the toilet was even worse. I prefer to stay at Holiday Inn Express but this was close to the customer we made a sells call on and this will be the last time I would stay here. Holiday Inn has a much better name and reputation than to have this as a property. September 23, 2013
Rated 4.0 out of 5.0 by Great team and nice rooms While it can be a long walk depending on where your room is, the staff and rooms themselves more than make up for any inconvenience. Modern changes and a great team are the two things that stand out. August 31, 2013
Rated 2.0 out of 5.0 by First impression trashy My first impression of the hotel was very bad, the door way trash cans was over flowing with trash, trash in the parking lot. The rooms were not ready, it was after 2pm. Customer service was Ok but not great. I love the Holiday inn chain but not this one. August 21, 2013
Rated 4.0 out of 5.0 by well run hotel I was passing through Toronto and needed to stay near the airport. This hotel was convenient, well-priced and clean. The only small negative is the layout of the long hallways - it was a journey to get to my room August 17, 2013
Rated 5.0 out of 5.0 by The Service My wife & I spent our 26th wedding anniversary in Canada & this time we thought we take in a little of the Caribana Festival (hence our stay a little closer to town rather than Niagara Falls)... I was pleasantly surprised with the hospitality, from the front desk to the wonderful ladies who keep the rooms impeccably spotless. They were all a pleasure to see morning afternoon and night as they would always have a smile to greet you with. I especially loved the speed and fluidity that I was checked in (which is pleasure after a long drive from Boston Ma USA. The one bad comment (nothing at all to do with the service), but unfortunately there was a guest that i saw trying to get inside our room on two separate occasions, the same person knocked our door three times which was annoying. I would suggest additional cameras or security to ensure the safety of the guests. August 16, 2013
Rated 4.0 out of 5.0 No deposit back? I was in my room for a total of maybe 15 hours, majority of Which I was sleeping, but yet apparently my room was so messy That I don't even get my deposit back? What the heck is up with that? My only mess left behind were the wet towels left in the bathroom. Ill be certain to never book with this hotel company again. August 13, 2013
Rated 2.0 out of 5.0 by One of worst Holiday Inn Experience I have often stayed at Holiday Inn Express, but this Holiday Inn Hotel is not living up to its brand name. An African-Canadian front desk lady who worked on the evening of Aug. 2nd. was expecially rude and cold. There was another front desk man that worked on July 29 who was pretty cold too. Hotel needs to be renovated. Pool was cold. Construction area was not covered up properly. I will not stay in this hotel again. August 8, 2013
Rated 4.0 out of 5.0 by Great stay! It was a lovely, clean, quiet place to stay. Thanks. August 3, 2013
Rated 4.0 out of 5.0 by Good value for our needs Family of 4, including two young children, needing simply a bed to sleep in for the night. We did not take advantage of any other part of the hotel other than the room itself and the adjoining restaurant the next morning. The standard room is not large, but adequate - with two double beds, desk, arm chair. However, there is additional counter and storage space just outside the bathroom which was nice. We had a long walk to the elevator to get to our room which we didn`t appreciate since we were carrying luggage, a toddler, and an infant in a car seat. Our room included breakfast the next morning and it was a full eggs, toast, meat and hashbrown meal - delicious! Great value for the price. July 4, 2013
Rated 4.0 out of 5.0 by very comfortable great service from staff members, very comfortable beds, great pool, great food at attached restaurant, easy access to major highways. Only complaints: long hallways if you need quiet room and air conditioning not powerful enough for heatwave July 3, 2013
Rated 1.0 out of 5.0 by Stay Away The rooms are extremely noisy. The doors are not insulated whatsoever hence if you intend to sleep forget about it. July 2, 2013
Rated 4.0 out of 5.0 by Great value Had a good stay. Very efficient, clean comfortable hotel. steps from several restaurant choices, and a very short drive to the airport. Everything you need in an airport hotel, no muss,no fuss. June 17, 2013
Rated 4.0 out of 5.0 by Closeness to airport and restaurants Hotel is ideally situation to airport and local restaurants. June 6, 2013
Rated 3.0 out of 5.0 by Convienient Location The Lobby was very welcoming and wonderful. The staff accommodated very well, and treated greatly on priorty club members. when i arrived in my room, the ac in the wall sounded like an exhaust fan. the fan speeds did not change even when i hit auto, low med or high. the temperature i could not get cool enough in the room even though it was set to the lowest it can go. the rest of the room was very comfortable. June 5, 2013
Rated 5.0 out of 5.0 by friendly staff i've stayed in hotels in the area for a few years now, and i find this Holiday Inn as my favourite mostly because of the location to the congress center, the price, and the staff. even after all these years, the staff still remember me, and i feel so welcome as a result. they are very nice and helpful. June 3, 2013
Rated 5.0 out of 5.0 by More then expected! I was so happy with this hotel you have no idea! Check in was fast, friendly, and easy. I went through a whole maze to get to my room but once i found it, it turns out i was literally a walk down the stairs to get in and out of the hotel. What blew me away was when i opened my room door, it was i swear the biggest hotel room i had seen! This was perfect for me! It was so spacious and clean!! I am so going back next year! My only downside to this was when i asked the night before about having a possible extension for check out (i needed to just come back sometime after checkout for a a shower and get my luggage) i was told they wouldn't know until morning if it was possible. So i called in the morning and they said there was no way it was possible since they promised rooms to others the night before. Either they should have accepted me as i DID ask the night before or if it was already full, they should have just told me no when i had originally asked. Other then that one problem which wasn't a huge deal (i cut my schedule down to make it back in time to shower and i just loaded my luggage earlier and left the van parked as we can use the lot until 6) I was very pleased with the hotel and it's service during a very busy time of the year and i look forward to my stay again next year :) May 31, 2013
Rated 4.0 out of 5.0 Good hotel to stay during Anime North Convention The title says it all. Conveniently located near the convention. Good rates. Nice staff. Cleaning staff was very caring and made sure we had extra towel for the next days since there was only 3 set of towels in our room and we were 4 persons. However, I do not recommend the affiliated restaurant Perkin's. Our waitress was rude and they made a fuss when we asked for a separated bill. May 31, 2013
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