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Rated 3.9 out of 5 by 110 reviewers.
Rated 4.0 out of 5.0 by well run hotel I was passing through Toronto and needed to stay near the airport. This hotel was convenient, well-priced and clean. The only small negative is the layout of the long hallways - it was a journey to get to my room August 17, 2013
Rated 5.0 out of 5.0 by The Service My wife & I spent our 26th wedding anniversary in Canada & this time we thought we take in a little of the Caribana Festival (hence our stay a little closer to town rather than Niagara Falls)... I was pleasantly surprised with the hospitality, from the front desk to the wonderful ladies who keep the rooms impeccably spotless. They were all a pleasure to see morning afternoon and night as they would always have a smile to greet you with. I especially loved the speed and fluidity that I was checked in (which is pleasure after a long drive from Boston Ma USA. The one bad comment (nothing at all to do with the service), but unfortunately there was a guest that i saw trying to get inside our room on two separate occasions, the same person knocked our door three times which was annoying. I would suggest additional cameras or security to ensure the safety of the guests. August 16, 2013
Rated 4.0 out of 5.0 No deposit back? I was in my room for a total of maybe 15 hours, majority of Which I was sleeping, but yet apparently my room was so messy That I don't even get my deposit back? What the heck is up with that? My only mess left behind were the wet towels left in the bathroom. Ill be certain to never book with this hotel company again. August 13, 2013
Rated 2.0 out of 5.0 by One of worst Holiday Inn Experience I have often stayed at Holiday Inn Express, but this Holiday Inn Hotel is not living up to its brand name. An African-Canadian front desk lady who worked on the evening of Aug. 2nd. was expecially rude and cold. There was another front desk man that worked on July 29 who was pretty cold too. Hotel needs to be renovated. Pool was cold. Construction area was not covered up properly. I will not stay in this hotel again. August 8, 2013
Rated 4.0 out of 5.0 by Great stay! It was a lovely, clean, quiet place to stay. Thanks. August 3, 2013
Rated 4.0 out of 5.0 by Good value for our needs Family of 4, including two young children, needing simply a bed to sleep in for the night. We did not take advantage of any other part of the hotel other than the room itself and the adjoining restaurant the next morning. The standard room is not large, but adequate - with two double beds, desk, arm chair. However, there is additional counter and storage space just outside the bathroom which was nice. We had a long walk to the elevator to get to our room which we didn`t appreciate since we were carrying luggage, a toddler, and an infant in a car seat. Our room included breakfast the next morning and it was a full eggs, toast, meat and hashbrown meal - delicious! Great value for the price. July 4, 2013
Rated 4.0 out of 5.0 by very comfortable great service from staff members, very comfortable beds, great pool, great food at attached restaurant, easy access to major highways. Only complaints: long hallways if you need quiet room and air conditioning not powerful enough for heatwave July 3, 2013
Rated 1.0 out of 5.0 by Stay Away The rooms are extremely noisy. The doors are not insulated whatsoever hence if you intend to sleep forget about it. July 2, 2013
Rated 4.0 out of 5.0 by Great value Had a good stay. Very efficient, clean comfortable hotel. steps from several restaurant choices, and a very short drive to the airport. Everything you need in an airport hotel, no muss,no fuss. June 17, 2013
Rated 4.0 out of 5.0 by Closeness to airport and restaurants Hotel is ideally situation to airport and local restaurants. June 6, 2013
Rated 3.0 out of 5.0 by Convienient Location The Lobby was very welcoming and wonderful. The staff accommodated very well, and treated greatly on priorty club members. when i arrived in my room, the ac in the wall sounded like an exhaust fan. the fan speeds did not change even when i hit auto, low med or high. the temperature i could not get cool enough in the room even though it was set to the lowest it can go. the rest of the room was very comfortable. June 5, 2013
Rated 5.0 out of 5.0 by friendly staff i've stayed in hotels in the area for a few years now, and i find this Holiday Inn as my favourite mostly because of the location to the congress center, the price, and the staff. even after all these years, the staff still remember me, and i feel so welcome as a result. they are very nice and helpful. June 3, 2013
Rated 5.0 out of 5.0 by More then expected! I was so happy with this hotel you have no idea! Check in was fast, friendly, and easy. I went through a whole maze to get to my room but once i found it, it turns out i was literally a walk down the stairs to get in and out of the hotel. What blew me away was when i opened my room door, it was i swear the biggest hotel room i had seen! This was perfect for me! It was so spacious and clean!! I am so going back next year! My only downside to this was when i asked the night before about having a possible extension for check out (i needed to just come back sometime after checkout for a a shower and get my luggage) i was told they wouldn't know until morning if it was possible. So i called in the morning and they said there was no way it was possible since they promised rooms to others the night before. Either they should have accepted me as i DID ask the night before or if it was already full, they should have just told me no when i had originally asked. Other then that one problem which wasn't a huge deal (i cut my schedule down to make it back in time to shower and i just loaded my luggage earlier and left the van parked as we can use the lot until 6) I was very pleased with the hotel and it's service during a very busy time of the year and i look forward to my stay again next year :) May 31, 2013
Rated 4.0 out of 5.0 Good hotel to stay during Anime North Convention The title says it all. Conveniently located near the convention. Good rates. Nice staff. Cleaning staff was very caring and made sure we had extra towel for the next days since there was only 3 set of towels in our room and we were 4 persons. However, I do not recommend the affiliated restaurant Perkin's. Our waitress was rude and they made a fuss when we asked for a separated bill. May 31, 2013
Rated 4.0 out of 5.0 Great Hotel - Bad Restaurant Toronto-Airport East is great hotel for someone on a budget. The rooms aren't fancy but they are well maintained, clean and comfortable. They help you stretch your dollar and in today's economy that is very good thing! There are only a couple of things that aren't perfect at the Toronto-Airport East. The first is the curtains, we couldn't figure out how to close them. I actually thought that it was designed to stay open and decided to leave it at that, but it turns out that it does close but is very tricky. This is something so minor yet it colors your experience - why would you want someone to watch you change? And with our position near the pool's windows - well if they wanted to you they could possibly see in. I would suggest that they change this curtains ASAP!!! The final thing is Perkins. The food is cheap & good but the service is horrible!!! It is slow. Waiters often forget you and your glass as you eat then take forever to bring the check. I think it is an issue with not hiring enough staff. The times I went there it was packed and only one or two people where waiting tables. NOT GOING TO WORK!!! This is has to change. This is part of my experience at Toronto-Airport East - shouldn't it be good? Shouldn't it make me want to come back? I am not a hundred percent sure I do. May 30, 2013
Rated 1.0 out of 5.0 by Room unacceptable meal poor The TV was broken the clock was unplugged the toilet was plugged this was the worst Holiday Inn that i have stayed in since 1973 May 14, 2013
Rated 4.0 out of 5.0 by Noise of Aeroplanes With the modern know how, hotel should add extra sound insulating windows or sound insulated curtains to cut the noise of planes. and/ or add extra enveople of sound insulated roof. Hotel gusets promised parking included when booking can expect parking chargesadded to their bill. Thoug later on, clerk was able to reverse it. May 11, 2013
Rated 2.0 out of 5.0 by good service , ok hotel, not the cleanest great staff . cleaning was not up to par. carpets in room were in need of a stem cleaning and walls/doors in room were dirty . the change room in the pool area was very run down/dirty toilet was leaking and even after they "fixed" it it was still leaking May 8, 2013
Rated 5.0 out of 5.0 by Pleasant stay We have stayed at this hotel many times and have always been satisfied with the quality of the facilities, the friendliness of the staff, the proximity to a variety of restaurants (we are not fans of Perkins), and the overall value for the cost. Recs: glasses instead of plastic, and cups instead of paper glasses. Ice on first floor. . May 3, 2013
Rated 5.0 out of 5.0 by Staff The staff at the Holiday Inn were just fantastic. I stay at many hotels in Ontario and Canada and the staff from the front desk to the cleaniing staff were truly amazing. They go out of their way to make sure your stay is is of great value April 29, 2013
Rated 3.0 out of 5.0 by Good room, terrible shuttle service and staff assistance The room was exactly what I expected given that I often stay at holiday inns during business travel. This was the first time I used the park and shuttle service and stayed at this hotel and I will not be doing it again. The shuttle was not even close to being on time based on the schedule provided by the staff. When I called the hotel to get clarification regarding the times and location of the shuttle pickup the woman hung up on me. During my wait for the shuttle I saw the competitors shuttles come by twice each, making me regret the choice to go with holiday inn further. I stay at the priority club brand hotels 25-30 days/year mostly for business (I spend 90-100 nights a year in hotels for business). This trip was for leisure travel and I chose this hotel due to the consistently good experience I have had with this brand in my business travels. It's a shame that the staff don't value my personal travel business as much as my business travel, another brand will be getting my personal business on my next leisure trip. April 22, 2013
Rated 5.0 out of 5.0 by Everything looks New Love the new look of the lobby. Great people good service. April 20, 2013
Rated 4.0 out of 5.0 by good value and solid as airport hotels go We were just staying overnight (late check-in) for an early-morning flight from Toronto Pearson to LAX (we live 110 km from the airport) but found this hotel to be slightly-above-average for its price and relatively quiet. Room was tasteful and decently maintained and wake-up-call/check-out/airport shuttle went smoothly. We would book again next time we grab a hotel before an early flight. April 16, 2013
Rated 2.0 out of 5.0 by Not the same as other Holiday Inns We have stayed in several Holiday Inns & this one we would not come back to... The bathrooms were smallest of any Holiday Inns we have stayed at, let alone any other Hotel... No bar fridge or microwave in this HI...as there is in other Holiday Inns we have stayed at..... Yes, there is a restaurant....but one of the reasons we stay at a HI is because of the great free breakfast they offer... It is very nice to have a restaurant available for 3 meals..but I would suggest a breakfast chit for those staying at the Hotel...$10.00/ person ....anything above that, the customer would pay... One of the night staff..did not make us feel welcome...did not receive a small being a Priority Member & not address by my name...& she did seem, she did not want to be there.... April 13, 2013
Rated 3.0 out of 5.0 by goofy parking To be charged $28.00 a day for parking is criminal. Half the time you cannot find a spot.Not even a mention of Platinum status. Stay at the Holiday Inn up the road, room was $5 more parking free for Platinum members. Nicer hotel actually staff at the front desk. April 12, 2013
Rated 5.0 out of 5.0 by Great service and very helpful We stayed at the Holiday Inn before and after our trip south. The front desk was very helpful with 'park and stay' suggestions for before and after. Those suggestions saved us money in the long run. The accommodations were great and very comfortable. Accessible to many food outlets. April 9, 2013
Rated 5.0 out of 5.0 by Excellent Beds Stayed here twice during the past six weeks. My wife has a history of back surgery and she found the bed most comfortable on both occasions. Next door to the Park N''Fly is a real asset for long term parking.. Staff were very accommodating in giving us a room close to the main lobby because of my wife's condition. April 3, 2013
Rated 4.0 out of 5.0 by Nice pool Very nice swimming pool. One of the biggest I have swam in at a hotel. Friendly and helpful staff. March 20, 2013
Rated 5.0 out of 5.0 by Great value for the money I have stayed at this property many times and I have always been happy with the accommodations. I always know that I will find what I expected. I loved the pillows! March 9, 2013
Rated 1.0 out of 5.0 by SERVICE To be improved I had a bad experience with the personnel and services. When I called from a remote location the hotel front desk for help in order to get a taxi, I was told they can not help me to call a taxi on my behalf neither they gave me a taxi phone number to call. After many arguments and three calls the personnel at the front desk finally agreed to call one taxi for me. While I was waiting for this taxi, just next door from the Pearson int'l airport terminal 3 where there are several taxis waiting in line, after 20 min. waiting without any taxi at the door, I had to walk outside in the winter to the terminal without any winter coat on me. Once arrived at the hotel, the two ladies who refused to help me had nothing to say to mitigate the situation. I had to call the manager to explain her the situation where she understood this service was not acceptable. Nevertheless I was not offered any compensation for this bad service. In regards with room condition, I can say the heater fan was noisy that woke us up all night long. In regards with the remaining room condition that was OK but no more, eventhough the bathroom was so small that once into it we could not close the door. So that became pretty friendly. March 1, 2013
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