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Rated 3.8 out of 5 by 595 reviewers.
Rated 5.0 out of 5.0 by Great Stay at the Holiday Inn Had never stayed at this Holiday Inn location prior to my most recent trip. Booked a standard 2 double bed room. Although the room was small it wasn't uncomfortable by any means. The layout and decor was quite cozy. Upon arriving at the hotel I was offered early check in which was nice. The reception staff and especially the maids were extremely friendly and helpful. I really liked how you needed your room key to go anywhere in the elevator, nice safety feature that I have not seen before. I did not avail of the bar and restaurant but it looked nice. The hotel is in a great area: attached to a Starbucks, Subway and Coras across the street, steps away from a Subway station and just a short walk to the Eaton Center. Great price and I highly recommend this hotel. May 10, 2014
Rated 5.0 out of 5.0 by Very Nice The website showed the parking behind the Hotel making my arrival very easy. I entered the hotel from the parking lot below. I paid the parking as part of my hotel bill without incident. Our two day conference included meals that were well prepared and presented. Servers were friendly and courteous. I could hear voices and music from the street at night but by 11PM all seemed quiet. May 8, 2014
Rated 3.0 out of 5.0 by Staff have big hearts Rooms are like jail cells Could not believe how small the rooms were. The desk and the bed were so close you could not walk behind someone sitting in the chair. Parking well 25 a night is not bad but after the taxes?????? were added on it became closer to 30. Would recommend you remove one bed from these rooms as they cannot comfortably hold two beds. May 7, 2014
Rated 5.0 out of 5.0 by Turisteando Cómodo, ideal para moverse por todo Toronto, cerca de lugares preciosos, tiendas al rededor y para desay algo rico enfrente, en la esquina compras. Super bien. May 6, 2014
Rated 5.0 out of 5.0 by Hotel staff provides excellent service and makes me feel comfortable (1)The staff appears to be experienced: they re-act to customers needs immediately (2) The hotel is well maintained - very clean and tidy (3) The Manager is always 'patroling', ensuring all is going well. He apears to be a 'hands on' type that likes to see the customers taken care of. (4) The bar has been re-built and is a very nice place to have relaxing drink May 6, 2014
Rated 4.0 out of 5.0 by Estancia en el hotel Excelente ubicación. Cama muy cómoda. Servicio muy bueno. Habitación muy limpia. Baño muy limpio. Muy mala calefacción. May 6, 2014
Rated 1.0 out of 5.0 by Poor Customer Service I stayed at the Holiday Inn during a business trip a few weeks ago. I got out of the office at 8:30pm and was hoping to check-in and go to my room to relax. Once I got to the hotel, I noticed that over 20 people were just standing next to the front desk. The hotel didn't have any rooms ready for their guests even though it was 8:30pm...I left them my luggage and went to dinner. I came back at around 10:30pm. Once again, I was told that they didn't have any rooms ready and offered me a voucher to get a soft drink at the hotel's bar (I felt like my father had given me a dollar and asked me to go get some ice cream so I stopped bothering him). It took another 2 hours before they finally gave me a room. It was actually a junior suite that had been available all night. They didn't want to give us rooms on high floors so they preferred to have us wait in the lobby for hours instead. I didn't even get to keep the room for the 2 following nights as they asked me to leave the room the next morning to be relocated to a standard room. Remember that they had rooms available all night but chose to have us wait for HOURS. Even though I couldn't get a room before 30 past midnight the day of my check-in, I wasn't offered anything (discount, points, upgrade, etc.). Guests were really annoyed with reason. I couldn't go to bed before 1am and had important business to conduct the next day. I travel almost every week on business and I'm on pace to stay 85 nights at hotels this year. I wouldn't recommend this hotel and won't be returning. This was the worst situation I have encountered so far when staying at a hotel. Regards. May 5, 2014
Rated 5.0 out of 5.0 by Good place to stay First time in Toronto so I chose this Hotel because of my experience with them in the USA. Rooms are smaller, but that was to be expected. Very comfortable room. Had two restaurants attached to the hotel which meant I could eat without going out as it rained the whole time I was there! May 5, 2014
Rated 3.0 out of 5.0 by Friendly Staff The staff made me feel like an old friend, enjoyed that very much. May 5, 2014
Rated 4.0 out of 5.0 by Great location This is a really well positioned hotel for down town Toronto. Clean and tidy and easy to locate from the subway May 5, 2014
Rated 1.0 out of 5.0 by the worst hotel stay of my life I arrived late - around 1030pm and had to wait in a line to get registered (like 20 min) the whole hotel smelled of cigarette smoke - my room likewise - by morning, I had the cough of a smoker and a terrible headache- I had woken up ever hour through the night to take a drink of water in hopes that it would help. in the elevator, I met other guests that had a similar experience - and when I told the representative while checking out - she didn't even look up from her computer, let alone try to address my concerns! Her response was - well the last person must have smoked in the room.... May 3, 2014
Rated 1.0 out of 5.0 by Security concerns... They checked other people into our room after we were out and they reentered our room after 11pm looking for something that they lost. This should not have happened and the hotel staff should of contacted us to tell us the mistake and changed access to our room for security reasons plus ask us if anything was missing. Totally un acceptable... May 3, 2014
Rated 3.0 out of 5.0 by great location, comfortable great stay here, no problems except there is no hot tub and the pool is really cool in temperature May 1, 2014
Rated 5.0 out of 5.0 by Great location The Holiday Inn Toronto centre is located next to Ryerson and near the downtown centre. The rates for what you get are good. I had some trouble with the temperature in my room but nothing that prevented me from sleeping. Staff is very friendly. May 1, 2014
Rated 3.0 out of 5.0 Great location, ok hotel Rooms are small with the most uncomfortable chair imaginable. Bed was excellent. Bathroom was nicest part of room except for a slight creepy peeling ceiling. It's a good hotel overall May 1, 2014
Rated 1.0 out of 5.0 by The worst hotel I stayed in so far First of all I had to wait 3 hours for my room despite I had a reservation - they said the room is being cleaned which is very unsual as it was between 21:00 and 24:00. I came from Europe so I felt like I didn't sleep the whole night. Secondly the heating in the room doesn't work at all and despite of setting the air conditioning to heat (as it is cold in the room) the air flowing from the machine is even colder. I woke up in the middle of the night completely cold and when contacted the operator they say I should switch off the air conditioner as it won't heat because it is supposed to be warm outside today (however it isn't now as this is middle of the night) - anyway someone should tell me upfront that I have no option to heat the room and setting the air conditioner to heat will actually make the air even colder! I am not going to stay in this hotel ever again and don't recommend it at all. It also looks they didn't update my IHG account with this stay despite I presented the card when checking-in. April 30, 2014
Rated 5.0 out of 5.0 by Great Service, Excellent Location, Comfortable Room Had a very nice experience staying at the Holiday Inn Downtown, amazing service right from check in to the time I left the Hotel. Well informed staff who were able to help me with directions and answerer all my queries. April 29, 2014
Rated 5.0 out of 5.0 by Wonderful staff and good food. My wife and I enjoyed a two day stay at the hotel.The staff were very friendly and helpful.Convenient to many attractions. Located beside the historical Maple Leaf Gardens.The food was great and service excellent. The room was clean and comfortable.We enjoyed our stay and overall had a very nice experience. April 28, 2014
Rated 4.0 out of 5.0 by 床铺舒适,服务一流 服务很好,希望保持。下次去体验一下游泳池和健身房。位置在市中心出行很方便,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,。 April 28, 2014
Rated 5.0 out of 5.0 by Loved the pool and the comfy beds. I had an appointment down town Toronto and my sister came along for the company. We had a great time at the Holiday Inn. We also enjoyed the quiet of our room at night. I stay at this same hotel whenever I am in Toronto for an appointment. April 27, 2014
Rated 1.0 out of 5.0 by terrible service bad, show no compassion and really don't seem to care if you like it or not April 27, 2014
Rated 5.0 out of 5.0 by Great location and great service I came to Toronto via Porter airlines to attend a family wedding. The location of this hotel was perfect for this occasion. My mother and I also had a pleasant walk down to the Eaton Centre. April 27, 2014
Rated 4.0 out of 5.0 by Enjoyed My Stay The reception staff were really friendly and helpful. The room was clean and the bed was very comfortable. The hotel is also very conveniently located to local amenities and lots of bars, restaurants and even has a Starbucks downstairs for those who want a coffee fix. I would stay here again if I was in Toronto April 27, 2014
Rated 5.0 out of 5.0 the housekeeping staff the housekeeping staff 5 nights spent in the hotel only two days cleaned my room, I had to dial on the phone to come and clean my room,and the pillows are way too hard to sleep April 25, 2014
Rated 4.0 out of 5.0 by available bed size in room Great place to book in Toronto! The only recommendation I would have is.. if you are looking for a room with two queen size beds.. This hotel does not have any.. It only provides rooms with two double beds.. April 24, 2014
Rated 5.0 out of 5.0 by Downtown Comfort The staff and facilities are excellent and added to a great getaway weekend! April 22, 2014
Rated 5.0 out of 5.0 by Excellent Holiday Inn Loved the area, very closed to Loblaws, very nice and clean swimming pool. Excellent Front Desk staff, restaurant staff. We went for dinner and we have excellent service from Sharron. Loved the space in the rooms. Don't understand the comments about the size of the rooms. Will definitely be back to this location..Staff do their best to accomodate you. Had to move rooms and it was very easy..Keep up the good work!! April 22, 2014
Rated 5.0 out of 5.0 by Excellent Customer Service!!! Love this Hotel for my business and leisure stays. Staff are very professional and courteous. Restaurant overall was amazing. Don't miss out the breakfast buffet at this Hotel!! They take care of you and your family. Walking distance from College subway station, Eaton Center. We went the see the Blue Jays and it is so convenient location!!Will come back soon. April 22, 2014
Rated 5.0 out of 5.0 by great service comfortable and convenient a little old and careworn, but clean, great staff, great location, lots of good eateries nearby and convenient walk or subway everywhere else April 22, 2014
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