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Rated 3.8 out of 5 by 606 reviewers.
Rated 5.0 out of 5.0 by dining room I was not asked how my meal was tasting. no request for water was offered May 16, 2014
Rated 4.0 out of 5.0 by Nice hotel if you don't mind waiting. The hotel has a contract with the airline, and they don't check out until late. We got our rooms after 9PM. Other than that, the service is good, and the areas are clean. Just bring earplugs if you're not used to street noise. May 16, 2014
Rated 5.0 out of 5.0 by pleasant stay Having stayed in this facility several times in the past, I was pleasantly surprised to see how stylish and modern it was under the Holiday Inn management. People at the front desk were friendly and very efficient in dealing with my concerns. I especially liked the key card access needed to use the elevator to get to guest floors. My only real disappointment was the location of my room. I was staying three nights and was placed in a corner room that had limited light access, making it rather dark at all times of the day. May 16, 2014
Rated 5.0 out of 5.0 by Excellent Hotel As Always Another great stay as always at this excellent Hotel! May 14, 2014
Rated 5.0 out of 5.0 by Great location. Outstanding friendliness and helpfulness from all staff! Well situated to downtown sites and a subway entrance. We appreciated the security feature of requiring a room key to access the elevators. Would stay here again. May 14, 2014
Rated 5.0 out of 5.0 by Nice hotel and great service The atmosphere of the hotel is very inviting as was the front desk clerk who was courteous and welcoming. The room size was just appropriate and well cleaned and the bed was comfortable with crisp sheets. I was able to have a good night's rest. May 12, 2014
Rated 5.0 out of 5.0 by perfect location, great hotel and great value hotel is perfectly located with everything at your fingertips. staff is friendly and willing to make your stay pleasant and fun. very clean rooms and hotel. return guest because it is just perfect for me. May 12, 2014
Rated 4.0 out of 5.0 by Nice place, lousy TV TV seemed to be whatever was available over-the-air, not cable. No pay-per-view movie options. Wi-Fi was horribly slow and flaky. Otherwise, very nice room and hotel, comfortable place to stay. May 12, 2014
Rated 4.0 out of 5.0 by Location Good location right in downtown. Walking distance to most place of interest. Metro station is just a few steps away. If you are first time tourist, hop-on hop-off bus is just 3-poles way from 7-11. May 11, 2014
Rated 3.0 out of 5.0 by Euro hotel or better still college dorm? This hotel is located on a VERY busy road. The hotel front door is located directly on the street, there is no opportunity to stop or pull-in in front of the main doors; if you are not familiar with the area it can be a stressful first experience figuring out where to stop your vehicle and check in. The hotel's garage is located behind the hotel, however is not designed to handle taller SUV vehicles - so you are forced to park in a public garage (that does not have security) at a premium price per 24/hr. The guest room corridors are narrow (no kidding, my shoulders almost touched both corridor walls) almost Closter phobic. The rooms are VERY tiny. Clean and modern, but comparable in size to a smaller size cruise ship cabin and washroom. This was quite shocking and disappointing for the price of a king "superior" room. My 20 year old has a larger dorm room at college. The road below is VERY noisy and the room windows do not seal out the sounds very well - be prepared to hear sirens and cars all night. May 11, 2014
Rated 1.0 out of 5.0 by Inn points and a ham sandwich for my 6 hour wait Appauling service. Overbooked hotel , no room ready until after 10:00 pm. They offered a cold ham samwhich and some points to compensate ?????? Never again..... May 11, 2014
Rated 5.0 out of 5.0 by Great Stay at the Holiday Inn Had never stayed at this Holiday Inn location prior to my most recent trip. Booked a standard 2 double bed room. Although the room was small it wasn't uncomfortable by any means. The layout and decor was quite cozy. Upon arriving at the hotel I was offered early check in which was nice. The reception staff and especially the maids were extremely friendly and helpful. I really liked how you needed your room key to go anywhere in the elevator, nice safety feature that I have not seen before. I did not avail of the bar and restaurant but it looked nice. The hotel is in a great area: attached to a Starbucks, Subway and Coras across the street, steps away from a Subway station and just a short walk to the Eaton Center. Great price and I highly recommend this hotel. May 10, 2014
Rated 5.0 out of 5.0 by Very Nice The website showed the parking behind the Hotel making my arrival very easy. I entered the hotel from the parking lot below. I paid the parking as part of my hotel bill without incident. Our two day conference included meals that were well prepared and presented. Servers were friendly and courteous. I could hear voices and music from the street at night but by 11PM all seemed quiet. May 8, 2014
Rated 3.0 out of 5.0 by Staff have big hearts Rooms are like jail cells Could not believe how small the rooms were. The desk and the bed were so close you could not walk behind someone sitting in the chair. Parking well 25 a night is not bad but after the taxes?????? were added on it became closer to 30. Would recommend you remove one bed from these rooms as they cannot comfortably hold two beds. May 7, 2014
Rated 5.0 out of 5.0 by Turisteando Cómodo, ideal para moverse por todo Toronto, cerca de lugares preciosos, tiendas al rededor y para desay algo rico enfrente, en la esquina compras. Super bien. May 6, 2014
Rated 5.0 out of 5.0 by Hotel staff provides excellent service and makes me feel comfortable (1)The staff appears to be experienced: they re-act to customers needs immediately (2) The hotel is well maintained - very clean and tidy (3) The Manager is always 'patroling', ensuring all is going well. He apears to be a 'hands on' type that likes to see the customers taken care of. (4) The bar has been re-built and is a very nice place to have relaxing drink May 6, 2014
Rated 4.0 out of 5.0 by Estancia en el hotel Excelente ubicación. Cama muy cómoda. Servicio muy bueno. Habitación muy limpia. Baño muy limpio. Muy mala calefacción. May 6, 2014
Rated 1.0 out of 5.0 by Poor Customer Service I stayed at the Holiday Inn during a business trip a few weeks ago. I got out of the office at 8:30pm and was hoping to check-in and go to my room to relax. Once I got to the hotel, I noticed that over 20 people were just standing next to the front desk. The hotel didn't have any rooms ready for their guests even though it was 8:30pm...I left them my luggage and went to dinner. I came back at around 10:30pm. Once again, I was told that they didn't have any rooms ready and offered me a voucher to get a soft drink at the hotel's bar (I felt like my father had given me a dollar and asked me to go get some ice cream so I stopped bothering him). It took another 2 hours before they finally gave me a room. It was actually a junior suite that had been available all night. They didn't want to give us rooms on high floors so they preferred to have us wait in the lobby for hours instead. I didn't even get to keep the room for the 2 following nights as they asked me to leave the room the next morning to be relocated to a standard room. Remember that they had rooms available all night but chose to have us wait for HOURS. Even though I couldn't get a room before 30 past midnight the day of my check-in, I wasn't offered anything (discount, points, upgrade, etc.). Guests were really annoyed with reason. I couldn't go to bed before 1am and had important business to conduct the next day. I travel almost every week on business and I'm on pace to stay 85 nights at hotels this year. I wouldn't recommend this hotel and won't be returning. This was the worst situation I have encountered so far when staying at a hotel. Regards. May 5, 2014
Rated 5.0 out of 5.0 by Good place to stay First time in Toronto so I chose this Hotel because of my experience with them in the USA. Rooms are smaller, but that was to be expected. Very comfortable room. Had two restaurants attached to the hotel which meant I could eat without going out as it rained the whole time I was there! May 5, 2014
Rated 3.0 out of 5.0 by Friendly Staff The staff made me feel like an old friend, enjoyed that very much. May 5, 2014
Rated 4.0 out of 5.0 by Great location This is a really well positioned hotel for down town Toronto. Clean and tidy and easy to locate from the subway May 5, 2014
Rated 1.0 out of 5.0 by the worst hotel stay of my life I arrived late - around 1030pm and had to wait in a line to get registered (like 20 min) the whole hotel smelled of cigarette smoke - my room likewise - by morning, I had the cough of a smoker and a terrible headache- I had woken up ever hour through the night to take a drink of water in hopes that it would help. in the elevator, I met other guests that had a similar experience - and when I told the representative while checking out - she didn't even look up from her computer, let alone try to address my concerns! Her response was - well the last person must have smoked in the room.... May 3, 2014
Rated 1.0 out of 5.0 by Security concerns... They checked other people into our room after we were out and they reentered our room after 11pm looking for something that they lost. This should not have happened and the hotel staff should of contacted us to tell us the mistake and changed access to our room for security reasons plus ask us if anything was missing. Totally un acceptable... May 3, 2014
Rated 3.0 out of 5.0 by great location, comfortable great stay here, no problems except there is no hot tub and the pool is really cool in temperature May 1, 2014
Rated 5.0 out of 5.0 by Great location The Holiday Inn Toronto centre is located next to Ryerson and near the downtown centre. The rates for what you get are good. I had some trouble with the temperature in my room but nothing that prevented me from sleeping. Staff is very friendly. May 1, 2014
Rated 3.0 out of 5.0 Great location, ok hotel Rooms are small with the most uncomfortable chair imaginable. Bed was excellent. Bathroom was nicest part of room except for a slight creepy peeling ceiling. It's a good hotel overall May 1, 2014
Rated 1.0 out of 5.0 by The worst hotel I stayed in so far First of all I had to wait 3 hours for my room despite I had a reservation - they said the room is being cleaned which is very unsual as it was between 21:00 and 24:00. I came from Europe so I felt like I didn't sleep the whole night. Secondly the heating in the room doesn't work at all and despite of setting the air conditioning to heat (as it is cold in the room) the air flowing from the machine is even colder. I woke up in the middle of the night completely cold and when contacted the operator they say I should switch off the air conditioner as it won't heat because it is supposed to be warm outside today (however it isn't now as this is middle of the night) - anyway someone should tell me upfront that I have no option to heat the room and setting the air conditioner to heat will actually make the air even colder! I am not going to stay in this hotel ever again and don't recommend it at all. It also looks they didn't update my IHG account with this stay despite I presented the card when checking-in. April 30, 2014
Rated 5.0 out of 5.0 by Great Service, Excellent Location, Comfortable Room Had a very nice experience staying at the Holiday Inn Downtown, amazing service right from check in to the time I left the Hotel. Well informed staff who were able to help me with directions and answerer all my queries. April 29, 2014
Rated 5.0 out of 5.0 by great hotel and extraordinary ,warm staff WOW! WHAT A PLACE,PROFESSIONAL STAFF,SWIFT CHECK IN .COMFY ROOMS.RIGHT IN DOWNTOWN,STEPS FROM SUBWAY AND MAJOR CITY ATTRACTIONS. LAVISH BREAKFAST SPREAD-ONE OF THE BEST IN TOWN, FRIENDLY SERVICE STAFF,GREAT FOOD IN THE RESTAURANT. COMPLIMENTS TO THE CHEF. WILL BE BACK AND RECOMMEND THIS TO EVERYONE WE KNOW!! April 28, 2014
Rated 5.0 out of 5.0 by Wonderful staff and good food. My wife and I enjoyed a two day stay at the hotel.The staff were very friendly and helpful.Convenient to many attractions. Located beside the historical Maple Leaf Gardens.The food was great and service excellent. The room was clean and comfortable.We enjoyed our stay and overall had a very nice experience. April 28, 2014
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