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Rated 3.8 out of 5 by 650 reviewers.
Rated 4.0 out of 5.0 by Comfortable beds, cramped room, very loud fan on the 17th floor I booked a room for two on a medical rate. Great price. Very happy. Two beds made for cramped room. Great washroom and shower, fridge is a bonus. We don't understand the loud continuous humming on the exterior of the building, at the rear. Actually kept me up most of the 3 nights, not in a position to complain as you get what you pay for. The room was described as an executive room"..............not quite. Great location, great staff, etc. Stayed there before and will do so gain. PS: The only real complaint apart from outside noise which can be fixed by sealing windows was a really squeaky door, and not just ours. My wife told the staff at the front desk and nothing was done about it. You would think the cleaning staff would have a note pad for the maintenance staff. June 23, 2014
Rated 5.0 out of 5.0 by great location. absolutely loved this hotel.the staff is so warm and hospitable. has a great location. walk to all the city's attractions.great food and lavish breakfast buffet. am sure coming back.will reccomend to all my friends!! June 23, 2014
Rated 5.0 out of 5.0 by Excellent service all round Front desk staff were friendly and courteous . No wait time for check in. Room was clean , bed comfortable. Dining room staff were friendly and did not have to wait long for my order. I would recommend this hotel to family, friends and colleagues. June 23, 2014
Rated 5.0 out of 5.0 by Clean, comfy and great service Everything was excellent. Great experience, thank you! June 23, 2014
Rated 3.0 out of 5.0 by Inn the heart of Downtown, Toronto The Holiday Inn Downtown Toronto provides great value for money for the traveler. The staff and experience met the standards of what one expects from Holiday Inn; value for money, courtesy and friendliness, location and comfort. Two issues; The elevators (four) servicing the 22 floors are small and delays are frequent due to sheer volume. The swipe key security pads in the elevators are touchy and not all first-time guests are aware they must swipe, so it is not unusual to see the odd guest "touring" the floors until someone advises them how to swipe and select their correct floor. The fitness room rates a 2/10 and MUST be improved. Broken equipment and the humidity of a tropical rain forest. The adjacent pool scored a 4/10 for me, so poor showing on both counts. The traveler expects better and I am sure this is on the hotel's hit list for improvements. Overall, it is still great value for money. June 23, 2014
Rated 5.0 out of 5.0 by cleanliness and location excellent absolutely immaculate bathroom and bed. key points when looking for a place to stay. Location is great..close to all shopping and points of interest in city June 20, 2014
Rated 5.0 out of 5.0 by Very comfy place. Loved the Holiday Inn Downtown. Perfect location for our needs and the staff was very helpful and friendly. The beds were amazingly comfortable and the room was quiet. I would recommend this hotel for anyone wanting to be in the centre of town. June 19, 2014
Rated 3.0 out of 5.0 by Small Cramped Room The hotel is difficult to access from the street because loading/unloading space is almost non-existent. We had to park down the street in order to check-in. Hotel parking is available, but it was full when we checked in. The room was clean, but very small and left you feeling cramped for space to store luggage and move about. There was barely enough distance between the foot of the bed and the wall to walk past, to access the desk by the window. If the chair at the desk was occupied. you could not pass by between the desk and the bed! June 19, 2014
Rated 5.0 out of 5.0 by Great location. Good customer service. A short walk to the subway station and across from various restaurants this Holiday Inn was a great choice. Especially with the Starbucks near the lobby. The bathroom was small but well laid out with a strong shower. Room service was quick. June 17, 2014
Rated 5.0 out of 5.0 by comfort and location I especially loved the convenient location. In the first room I had, the mirror and lights in the bathroom could have been more conveniently placed and the hair dryer and safe were not working properly, but we just left it without asking it to be fixed. It was no big issue. I was really impressed with the friendliness of the personnel at check-in and the tour service. For a first visit to Toronto, the experience left me with a very good impression and Holiday Inn contributed to that. Thanks!. June 17, 2014
Rated 2.0 out of 5.0 Intermittent wifi connection The overall impression of this hotel was about average, Breakfast was excellent as was the service from lobby staff. The wifi connection was intermittent, but mostly unobtainable in the room. Despite attempts by the management to resolve the issue, it was not resolved during our stay. Downtown position was ok for shopping and restaurants. Would not choose to stay here again if I was ever mad enough to return to the concrete jungle of Toronto. June 16, 2014
Rated 2.0 out of 5.0 by A good hotel, at a high price. We found the Holiday Inn/Downtown Toronto late on a Tuesday night - it was the one place in town with a good pet policy and a room available for two evenings. Initially we were impressed; the staff was courteous and the facilities seemed nicer than Holiday Inns that we had been to in the past. The room was pricier than what we expected from a Holiday Inn, even as a last-minute booking - we have stayed at resorts on Marthas Vineyard and Nantucket in the dead of summer for the same (and less) per evening. Coupled with the 17% tax it was expensive, and felt especially so considering that we did not use most of the amenities of the hotel. The room was nice enough, but disappointing in that it had no central air (despite a nonfunctional climate control panel on the wall) and was cooled only by a loud, tiny, barely-adequate window AC unit. Our phone did not work, and our refrigerator was tippy due to a missing foot, and none of the lights had wall switches. Thankfully the location was convenient, right in the heart of the downtown and a short walk or cab ride to anything in the city. Our biggest frustration stemmed from the elevators, which were crowded and slow, and only two of the four actually went down to the basement parking garage, meaning one often had to switch over from one to another in the lobby level - this made checkout very frustrating! Overall the stay was good, but it was expensive and didn't feel like a good value. June 15, 2014
Rated 5.0 out of 5.0 by Rooms & Rest Beautiful room quite spacious Loved the bathroom with only a roomy shower VERY comfortable bed Service - including prompt repair of television! was excellent. A la carte breakfast in restaurant is WAY too expensive. Buffet not much more reasonable. Food was good as was the wait staff just too costly for what there was. The staff from front desk to cleaning staff were very personable. June 14, 2014
Rated 4.0 out of 5.0 by Centrally located and comfortable Hotel staff were super friendly and helpful all week. Room was cleaned promptly but could do with a carpet change. Having a minifridge in the room was helpful. Room was fairly small, but suited well to me. Humming noise from outside was quite loud. I don't know if it was ventilation or what, but could definitely bother someone. Metro station is only a few steps away. Overall I was quite happy with my stay. June 13, 2014
Rated 5.0 out of 5.0 by very friendly staff two particular people stand out..Kandila in breakfast room was amazing and kind and efficient always and Alex at concierge always so helpful. Very good value for money at this hotel and so well located. June 13, 2014
Rated 3.0 out of 5.0 by Check your room before accepting! -no toiletries first day --locked out on 2nd day, waited 1/2 hour to see if anyone else could fix it, finally had to leave with inappropriate garb and materials for an important meeting, asked for notification, but none came. Finally returned 5 hours later to find they had had to change the "batteries"! - no bathtub? -small -suite addition room June 12, 2014
Rated 1.0 out of 5.0 by Location good but comfort falls short... The first room we were allocated was vibrating with the sound of the noisy plant and equipment of the fitness center outside the window and we rejected it. The second room was at the corner of the hotel and was dark and dingy, not helped by the filthy windows. Then the key card would not open the door on our return and after four trips up and down in the elevator with new cards we still could not enter our room. Before new cards were issued I was asked for photo I/D. My passport was in the safe in the room.... The security manager opened the door with a master key and after a lot of messing with new batteries being fitted to the door lock it was decided that we needed to change rooms. The third room was also at the corner of the hotel and suffered from air-conditioning equipment noise. I was glad to leave after four nights. That said, the breakfast was fine and the staff attentive. If you stay here just make sure you request a quiet room and preferably one with a window less befitting of a prison cell. June 11, 2014
Rated 4.0 out of 5.0 by True to the original motivation for creating Holiday Inn I read the plaque on the wall by the secured elevators, about how the Holiday Inn came to be. A family friendly place to stop during travels. For long term stays, perhaps not ideal. However, as a bed to sleep in and a generous breakfast to start the day, it is a very hospitable property. June 10, 2014
Rated 4.0 out of 5.0 by Great Staff The staff is excellent, helpfull, knowledgeable and friendly. The restaurant has great staff and really good food. The location is convenient to shopping. The room was small and plain for the price, the one chair was an office chair and not comfortable at all. There was noise from the elevators that kept me awake at night and the halls were really hot. I will probably look for a more affordable accommodation for my next visit. June 9, 2014
Rated 4.0 out of 5.0 by Good experience Staying here was fine. Comfortable beds, a lot of stuff to do around the hotel. June 9, 2014
Rated 5.0 out of 5.0 by Comfortable and quiet to prepare for presentations The upgraded room was lovely - new, clean and modern. June 6, 2014
Rated 3.0 out of 5.0 by A little effort would go a long way If the staff were able to pay attention to guest requests and act professionally the hotel rating would jump to 9 out of 10!! June 6, 2014
Rated 5.0 out of 5.0 by gold member Nice hotel with big lobby,friendly stuffs,friendly bar service.Very convenient location. Only one thing is that the Windows arenot good enough to prevent noise from the streets.I was awakened by thenoise at night even I was in 17th floor.others are perfect. June 3, 2014
Rated 5.0 out of 5.0 by Awesome! This hotel was clean and comfortable. It was close to everything. Room rate was great. I will definitely come back next time I stay in Toronto. HIGHLY RECOMMENDED!!! June 3, 2014
Rated 4.0 out of 5.0 by Didn't get the room I booked When I booked the room online, I requested a King bed room (as I was traveling by myself). However, when I arrived at the hotel at around 7pm, the person told me that there was no room left and he put me in a room for disable people. I asked them to change my room the next day, but they could only give me a two double beds room. Since there are two beds in the room (which I do not need), very little space left. June 3, 2014
Rated 4.0 out of 5.0 by Hotel mit Mängeln Die Lage des Hotels ist sehr gut geeignet für eine Städtereise. Weitere Hotelservices wurden nicht in Anspruch genommen. Im ersten bezogenen Zimmer wurde das unzureichend geputzte Bad und der defekte TV reklamiert. Daraufhin wurde ein Zimmerwechsel ins Nachbarzimmer angeboten und durchgeführt. Beide Zimmer waren sehr klein dimensioniert und lagen in einem der oberen Stockwerke (12?) dem Hinterhof zugewandt, wo die Klimaanlagen des Nachbarhauses ihren Dienst verrichteten. Aus diesem Grund war es in den beiden Zimmern außergewöhnlich laut (Abhilfe wäre durch eine Schallschutzverglasung durchaus gegeben). Des Weiteren war es nicht möglich, die Zimmer adäquat zu verdunkeln. Im letzten der beiden Zimmer roch es leicht muffig / modrig, was jedoch nicht mehr reklamiert wurde. June 2, 2014
Rated 4.0 out of 5.0 by Good location with small rooms The hotel is located in downtown Toronto near the Church street village and close to the Eaton Center. The rooms are a bit small but they are clean. I had a strange room with a small window which made the room really dark. I would recommend that you ask for a room with full/proper windows and it will feel a lot nicer. June 1, 2014
Rated 5.0 out of 5.0 by Another great stay! Thank you for another great stay. Special thanks to Rachel for making my arrangements! June 1, 2014
Rated 4.0 out of 5.0 by Good Value This Holiday Inn was in the perfect location for us. We wanted to be walking distance to the Jays game, CN Tower but also in a neighborhood that has a little bit of culture. We loved being able to walk to loads of little pubs and restaurants, the conversion of the old Maple Leaf Gardens right next door was interesting and the mall was close enough if you needed to purchase something. The room was small but nice and very clean, recently renovated. The bathroom was brand new. The only complaint was the AC unit seemed to struggle to keep the room cool in the Toronto heat. It managed it but not without running non stop and was a little noisy at night when trying to sleep. Not a big deal. We would definitely stay at this hotel again, especially because of the great price June 1, 2014
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