 Guest Reviews
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79%
Recommend This Property
Overall Experience 3.9
79%
Recommend This Property
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I do not advise booking here
By
August 09, 2016
This hotel is motel quality, I would rate it a 1 star not a 3 star. The rooms are disgusting in the entire hotel (we had to change rooms 3 times because of stains and hair found in our rooms as well as a disgusting stench). We had to stay here because the weekend of our stay was caribana and all other hotels were fully booked otherwise we would have not. This hotel is a huge disappointment and you will not feel relaxed or comfortable at all as you should when staying at a hotel.
Convenient location, well-kept hotel
ByNavigator99
August 04, 2016
Stayed at the hotel for 8 days in May. The hotel is conveniently located next to College subway station with a lot of restaurants in the area. There is a Loblaws supermarket at the corner of the block so you can get your daily supplies easily. Room is very clean and bed is very comfortable. However, not a lot of space to store the luggage. I only have one big case so I just put it under the table. If you have 2 pieces then you may have some trouble. I stayed at higher floor and facing Carlton Street and hear nothing from the street traffic. Cannot adjust the temperature setting of the mini fridge so the milk I bought got completely frozen after 2 days, just a minor thing though. Will definitely stay there again.
Friendly and Comfortable
ByKAMAYA
August 02, 2016
Great comfortable beds. Good location. Grocery store beside and lots of restaurants. We walked to the theater.
Intimidation Nightmare
ByNeverAgainJuly2016
August 01, 2016
We checked in Wednesday, July 27th - we checked our luggage with the bell staff (awesome) and went to the Blue Jays game - came back, checked in, life is good. Elevators and hall ways hot and stagnant, but room is fine.
Thursday, life is good - doing the tourist thing (tour representative was wonderful). Shortly after going to bed the fire alarm goes off. We dress and go down the 20 floors to the street. After a while told to return to 'normal activities' - long, long, return to 20th floor in line with I have no idea how many other guests. It would have been nice to have had this inconvenience explained or acknowledged in some way #email, note under the door, phone message, whatever#.
Friday is good, we go to the evening Blue Jays game, stop at the lounge for a drink #first alcoholic beverage of the day#. My husband headed to the room and I went outside for a cigarette.
When I come in and turn the corner to the elevators, my path is blocked by three security guards. Literally blocked. I show them my key card #you need it for the elevator# and was told "You need a wrist band" I said I have a key and he repeated I needed a wrist band. I told him I've been staying here for three days and don't need a wrist band. One of them stepped into my space and told me that "It's for your own safety - go to the front desk and get a wrist band". I am frightened. I turn to the front desk and all I see is a line up of people, including my husband who spots me and waves me over to sign the form so that I can get a wrist band. I tell the man at the front desk that I do not want his florescent green, kiddie pool wrist band. He says that if's for my own safety and if I want to go to my room I will take it. Okay? I said no, I was not okay with being tagged and treated like I was a criminal and then took the band. It was a visual reminder all weekend that we were not valued as either guests or customers. It was a sleepless night wondering what we were being protected from.
The only other communication we had with hotel staff was the bill for $1,385.04 stuffed under the door. This is a lot of money for us - this was a big trip we'd saved for and planned for a long time. We loved the city but the thought of our treatment at your hotel still makes my stomach turn. I hope you will check the security camera video of the lobby Friday night to verify my story. You might notice the short, overweight, grandmother exchange with the security staff - or you might not be able to pick me out because there were a lot of angry "guests".
Finally, shame on the hotel management for hiring those security guards and then making them tell the guests about their wristband rule. The guards had a tough enough job as it was without having to break the news.
No, I did not go back to the front desk to repeat my dissatisfaction - this hotel did not demonstrate that they cared at all and I wasn't sure they wouldn't bar us from the room and our belongings.
This Holiday Inn memory is going to last just as long as seeing our first #and second# live Blue Jays games - just not in a good way at all.
服务一流
By
August 01, 2016
服务热情，替客户着想。结帐的时候前台特意提醒我可以申请会员卡，这样local call就不用付费了。手续简单，真的很替客户着想
整个入住没有任何不愉快，就是早餐一般
Great price and location
ByEd16372
July 31, 2016
The hotel was reasonably priced and it was close to the subway and bus routes. We could leave the car at the hotel and get around the city with ease. Since we were not from the area this was important for us and helped make the stay less stressful.
Reasonable hotel for the price.
Bygum1609
July 30, 2016
Reasonable hotel for the price in downtown core of Toronto.
Nice stay & great location
By
July 29, 2016
We stayed for a few days ( 3 nights) in a king executive on the 21st floor...this was a good choice: floor was quiet and room had nice partial view.. It is true that the room was a bit ( and only a bit) smaller from for example Vancouver Holiday Inn on Broadway..but it was spacious enough for two and comfortable.. it was much bigger than European-style rooms.. this, combined with awesome quality mattress resulted in good sleep..AC works but not in the hallways ( or less so in the hallways): but this is entirely understandable given need to save energy and given the size of this hotel.. it didn't bother me at all albeit the hallways can get stuffy..
WiFi worked great: no problems there..plus the hotel has the business centre for those really desperate or in need of printing..
We used breakfast buffet twice: it was a good value overall but it could have more choices: specifically my partner missed dim sum and other more "ethnic" food choices he had in some other Holiday Inns.. but again: the breakfast is good,convenient and staff is attentive..Front desk and the bellmen were super polite and friendly.. every question answered and attended to.. If back in Toronto in the fall: that is were I will be staying! Location is absolutely excellent right by Yonge Str, Shoppers Drug Mart, Subway and great eateries, shops, etx..VERY VERY convenient...so do not bring your car, save the environment and do some walking..
Thank you Holiday Inn for this great experience
Good Stay
Bycc20162016
July 27, 2016
Good Stay. Quiet and comfortable. Friendly staff.
Terrible WIFI connection and speed.
ByPortland to Toronto trip
July 26, 2016
WIFI basically didn't work and didn't get fixed during my 1 week stay.
Other elements of my stay were fine, but I would not consider returning to this hotel because of unacceptable WIFI.
Was woken up at 7:30am by room cleaning staff
ByDJKoh
July 25, 2016
Totally ridiculous. I was woken up at 7:30am by staff that wanted to clean the room.
Everything I needed
BySxGx
July 24, 2016
Great location in the downtown area. Completely safe with people always around. Plenty of restaurants around. The hotel also has one which serves good food (although not a whole lot of varieties) with price not exorbitantly high. Appearance of lobby and quality of room are great. Has all the needed facilities --- internet, parking, laundry, pool, fitness center. Staff were friendly and efficient.