Rated 3.8 out of 5 by 24
Rated 2.0 out of 5.0 by Decentj Rooms are awesome, Organisation is beyond terrible
We really liked the room, the comfort, everything was very clean BUT there is one main reason you check in into an airport hotel: you probably fly out the next morning. We had to catch our international flight at 6:30 AM from Toulouse Airport (there were some flights even going at 6), but the shuttle was not available due to being understaffed. While the lady I talked to was generally very nice, she didn't believe (!) me that there were international flights going so early. Sorry, but this is completely unacceptable for an airport hotel. Well, in the morning, we had to take a cab, and -surprise- 7 other people were waiting with us to go to the airport. I am a frequent traveller and this has never happened to me anywhere. Very very poor service quality. Unfortunately the hotel is too far away from the airport to just walk there.
August 25, 2013
Rated 1.0 out of 5.0 by marylou1954 Breakfast a complete rip off. Room OK. Bar/Lounge dirty but food and service OK.
We were not expecting the Four Seasons, but were expecting the consistency we've come to know at Holiday Inns. The rooms were OK, and the food good in the bar, although the furniture, carpets etc were very dirty. We acknowledge there is a renovation underway, but it seems more could be done to maintain standards in the meantime. What put us over the edge was the breakfast, which was a buffet. The only eggs were some weird fake-tasting scrambled eggs and there were limited options throughout. It was obvious it was not a fully stocked buffet, but we were charged 21 euro EACH for this. When I first received the bill for us 21 euro, I thought it was for all 3 of us ..... NO, this was for EACH of us. Apparently the reason there was so little food was because of a recent national holiday, during which time food deliveries could not be made. We will not stay in this hotel or recommend it to our friends, who frequently travel through Toulouse.
May 20, 2013
Rated 4.0 out of 5.0 by Saro More than acceptable..
Good hotel, great breakfast.
Air conditioning a bit noise, but the overall services very good.
May 6, 2013
Rated 4.0 out of 5.0 by DavidWN Excellent comfort and value.
Hotel offers superior accommodations at a very reasonable price. Staff is friendly and attentive. Take note that the restaurant may not be open for dinner on weekend. Also, first shuttle departs for airport at 05:30 - not convenient for those very early flights from a busy airport. Taxi costs $25 Euro for a 3 minute ride!
April 28, 2013
Rated 4.0 out of 5.0 by Tuffy67 Good position
Very good hotel and convenient if you have a late or early flight from Toulouse. Very comfortable. However, I thought breakfast was included in the rate but it was not, and worked out rather expensively!
March 14, 2013
Rated 5.0 out of 5.0 by Davet Enjoyable
Very enjoyable stay and friendly staff, comfortable bed and room was nice a clean. This is the 5th time have stayed here and have always enjoyed my stay
March 13, 2013
Rated 1.0 out of 5.0 by gjewing Great hotel but airport shuttle service appalling
We wish to complain in the strongest possible terms about the poor quality service provided by the hotel in collecting us from Toulouse Airport yesterday. Though we have found the majority of your staff really helpful, polite and courteous, during our recent stays at Holiday Inn Toulouse Airport, on this occasion your member of staff was discourteous, impolite and extremely unhelpful. She, as good as, called us a liar, which was very insulting.
We arrived at baggage reclaim at the airport at 1120 and rang the hotel to ask that the airport shuttle be at the airport in 10 minutes. Our suitcases were one of the first to arrive on the carousel and we went directly to the bust stop in front of Hall B. We were in sight of the Holiday Inn minibus within ten minutes and when we were within 20 metres of the minibus, it started to leave – we rushed forward calling out for it to stop but it only stopped at the nearby pedestrian crossing. We continued to run and call out and managed to get within 5 metres before the minibus pulled away. There was no other customer on board and when the bus returned it was also empty so there was no excuse that other clients were in need of the service.
We recontacted the hotel reception to ask them to send the minibus again and we explained that the minibus had not stayed long enough for us to collect our baggage and find the minibus. The male receptionist said he would resend the minibus. It took a further 20 minutes for the minibus to return and we complained to the female driver that we had been within 5 to 20 metres of the minibus when she had left the bus stop. She said that she had never heard us call out and that she had been waiting for at least 15 minutes. We said that this was false and she said that we were not correct. Our iPhone records show that we booked the minibus to arrive at the airport for 1130 – we arrived just at 1130 to see the minibus leave. We called the hotel again at 1133 and a further three times – the last 3 times no-one answered the telephone. The minibus could not have been waiting for ‘at least 15 minutes’ as your employee claimed. She was unapologetic, dismissive and unyielding.
We were distressed by her attitude and annoyed that we could be treated so indifferently. Furthermore, we cannot understand why she took the decision to leave the airport without us at 1130 because, inevitably, she would have to come back to collect us as we had our car parked at the hotel. Her impatience and intransigence was both unacceptable and unnecessary.
We fly from Toulouse Airport at least 15 times a year and as Priority members of Holiday Inn we would normally use Holiday Inn or Holiday Inn Express but we are reviewing this decision in the light of our experience yesterday.
We would appreciate your comments and response as soon as possible.
March 10, 2013
Rated 3.0 out of 5.0 by Chot Inconsistent WIFI Connection
I stayed here during a business travel. In general the hotel is ok.
My complaints are:
1. I kept getting disconnected from the wi-fi connection on my iphone (didn't happen at other hotels before#.
2. The sliding shower head broke. It won't stay at the set location #the clamp broke so it slid down)
3. The hallway could be brighter.
March 1, 2013
Rated 5.0 out of 5.0 by GuyfromParis Wonderful staff !!!
We were supposed to stay from a Friday to a Saturday but due to snowfalls, our flight has been cancelled. Though our booking was not normally changeable, the staff accepted to transfer our booking to the Saturday to Sunday at no extra cost ! On top of that, the shuttle service from the airport to the hotel is almost on demand, and there was always a friendly staff member to drive us to or from the airport. The room was very confortable and clean, and the hotel location is perfect, either you want to visit Toulouse town center (close with the tram) or you just stay overnight between two flights. But most of it, the different members of staff who took care of us were professional, kind and efficient.
February 22, 2013
Rated 5.0 out of 5.0 by Kinna very confortable bed and very nice and great service
I arrived very tired an evening at about 22h30. The snack was closed. The man in the bar served me bread , ham , butter, and an yoghurt so nicely with a glas of wine. That's real service! I will always stay in this hotel when I travel from Toulouse.
February 4, 2013
Rated 4.0 out of 5.0 by 3jcc14 January 2013 Stay
I come from Canada and went to Toulouse to check out the Airbus A380 Factory and to visit Toulouse in general. The hotel is located very close to the airport and right next to the motorway. The tram into the city is within walking distance. Front desk staff are generally friendly although there was some difficulty in understanding our different French accents as I speak Manitoba (not Quebec) French. Rooms are of adequate size for Europe. For a North American, they seem small. Rooms, including the bathroom are well maintained and clean. There are a variety of TV channels in several languagues. Front Desk Staff were friendly and willing to provide directions to nearby restaurants and transportation systems. Pricing is competitive for the going rate in the area.
January 26, 2013
Rated 5.0 out of 5.0 by Lightning Great location, wonderful rooms and lovely team of staff
I stayed overnight with my mum at the Holiday Inn at the airport because we needed to go to Toulouse the following day and did not want to stay in the city and pay ridiculous parking fees - the parking at this hotel is free of charge.
We had a huge room on the 3rd floor with a shower room and separate toilet - very very comfortable.
Water and coffee/tea provided which was great - the coffee machine though was a pain - not easy to use and no instructions that I could find. Would prefer a kettle to be honest.
The team of staff were friendly and helpful - we had a very comfortable night - and one of the few hotels in France with a choice of English TV channels - fabulous.
Didn't have breakfast because we dont eat that much and 21 euros was a bit expensive for what we would have eaten.
Definitely recommend the hotel.
January 17, 2013
Rated 5.0 out of 5.0 by nicolas75flyertalk Excellent airport hotel at a price
The executive suite is around 60sqm
1 bedroom, separated living room with sofa and desk
Large bathroom with bathtub and walk-in shower
Flat screen television (bedroom side) with very large selection of international channels
Very quiet despite facing the (very) busy road.
Kettle. Free water, chocolate bars, fruits
•Very friendly staff
•Convenient location if working near the airport
•Pleasant outdoor pool/terrace
•Free and fast wifi
•Very good breakfast
•Very good restaurant (but slow service)
•Smell in the hallway (carpet should definitely be renovated)
•No plug close to the bed
January 4, 2013
Rated 5.0 out of 5.0 by Osprey My stay at this Hotel
How would I rate our stay at the Holiday Inn Toulouse Airport I'll just say two things overall everything was 1st class but this was made possible by the outstanding staff you have working there especially on reception.It's sometimes a little unjust to single out one as they were all good but a special mention for Adeline who is worth every Euro you pay her.Would I stay there again You Bet I Would.
December 16, 2012
Rated 2.0 out of 5.0 by Jeffreyinseattle Watch out for breakfast charge
I was very disappointed with my stay in dec 2012 due to the hotel charging me 21 €/day for breakfast. I have stayed there many times over the years and this was the fist time that I was charged for breakfast. Other than the breakfast charge, very slow wifi connection (it is free however) it is a good hotel with good happy hour prices.
December 13, 2012
Rated 5.0 out of 5.0 by hamish overnight stay
Perfect situation near airport for an early flight the next morning. The restaurant was closed but there was a good choice of food in the bar and the service was excellent. Nice quiet room even when so near airport - clean and comfortable.
October 12, 2012