Rated 4.0 out of 5 by 344
Rated 1.0 out of 5.0 by Phcrose Very sad as never had this in any. Holiday. Inn
I was totally upset over my whole stay in. Vancouver . First two days tv was not working right I reported it three times each time was told it was fixed and the last time a note was left saying they replaced tv well it wasn't fixed so they moved us to another room down to level five . While the person that moved us sorry didn't get her name was in the room I toted candy on the floor also other trash she just said sorry but left it there I bent down to pick it up and saw other stuff under bed again she said sorry but did nothing about it said have good night . When she left I investigated further there was dirty sock a cap an empty water bottle a part of plastic bag and down by the dresser was a plastic container from batteries so I moved it all out and told front desk so told them it needs to be cleaned when we went out for the day next day . We got back late and none of it had been taken away and the beds had not been made very well and towels just thrown up on towel shelf not tidy I was so upset reported it again to manager he took room charges off my bill just two breakfasts refunded one night and gave me ten thousand points I really felt with three days problems they could have done better than that . We have never had a problem with. Holiday inn as you may see by amount of times we have stayed . I do not know if I will get those reimbursement s as paid with a travel agent or not sure if the points will get to my account as I have no record of any of this .
May 4, 2014
Rated 5.0 out of 5.0 by AL-My friend Awesome Banquet hall
Big Thank you to your team for helping us at our Engagement party, Everything was fantastic
May 4, 2014
Rated 2.0 out of 5.0 by works14hoursaday Good hotel if you don't need internet
Hotel is just as expected, but during my stay the internet was unusable both in my room and in the meeting room. OK for a holiday, but don't expect to work remotely from this location - a VPN connection just wouldn't stay connected (presuming you briefly managed to get internet service in the first place)
May 1, 2014
Rated 5.0 out of 5.0 by curmudgeon1938 Well worth it.
Room comfortable and quiet. Staff pleasant and efficient. Hotel has been in this location for years, but recently remodeled and it is a downtown location. Bar is good, restaurant limited but not a deal breaker as you're surrounded by good pubs and restaurants And you're in Vancouver - what lese and you ask?.
April 28, 2014
Rated 3.0 out of 5.0 by TN2305 Holiday Inn - Vancouver, BC
Looked promising when first walked in, however was a bit disappointed.
Bathroom was not clean, room was OK. The front desk staff didn’t look like they care much…
April 25, 2014
Rated 5.0 out of 5.0 by Smooch Relaxing Stay and Great Service
Thoroughly enjoyed stay at Holiday Inn Downtown due to actions of all staff at hotel. We did not observe any areas that needed improvement. A very pleasant
place of accommodation for any / all travelers.
April 24, 2014
Rated 5.0 out of 5.0 by espie50 friendly restaurant staff
the restaurant staff especially the Filipino workers are very friendly and very attentive, made us feel at home.
April 23, 2014
Rated 5.0 out of 5.0 by Rose49 Great Spot
I would recommend this property. The staff was helpful, the room was clean and comfy and the location is great for all downtown Vancouver has to offer.
April 22, 2014
Rated 3.0 out of 5.0 by GT Health Pleasant for the value
I am a business person so when the fine details are not taken care of it makes me wonder why? Holiday Inn are in the business of creating a home away from home when things are left unattended or the staff are not aware it is somewhat disconcerting...
April 21, 2014
Rated 5.0 out of 5.0 by Dave L. Great stay!
I was at this location for work and I was very pleased. The staff was great , the room was very clean and the bed was perfect. My schedule had me coming and going at different times of the night and the staff was always there to open the gate to the lower parking lot because the van I was driving wouldn't fit in the upstairs lot. I would definitely stay here again the next time I'm in Vancouver.
April 21, 2014
Rated 5.0 out of 5.0 by Jim the Personal Trainer A fantastic hotel, tremendous service.
From the moment we arrived the service was second to none. The check-in was very smooth and quick, the room was very spacious with a brilliant 42" TV - better than ours at home!!! The floor we were on was very quiet, no noise from outside or from within the hotel. The cleaner was very diligent, our room was extremely well cleaned.
The Wi-Fi worked perfectly for us, no real delays or losing of the signal.
The fitness suite was well-equipped and easy to use, the photos on the website do not do it justice, I loved using it. The pool is a leisure pool, not one for swimming sessions, but you are on holiday.
Breakfast each morning was very good value indeed, and the staff working there were a real treat(especially Jesse and Marfa - really nice people). The evening staff were equally good, but here special mention must go to Tim the barman, he is a scream, some great one-liners and always keen to offer his take on the world - he really made our holiday. The food in the restaurant is excellent and very good value, the banana loaf is something really special - you must have some!!
The management team were genuinely interested in what you had to say regarding the hotel, and nothing was too much trouble. The tourist information people were also great to have around, they gave us some tremendous holiday tips.
I would strongly recommend this hotel, not only for it's service, but for it's positioning in Vancouver, it's well appointed for anywhere in the city. We shall certainly be coming back in the future.
April 20, 2014
Rated 5.0 out of 5.0 by Bilkel 2 games in one day
Came to Vancouver from Kelowna for both the Whitecaps and Canucks games,booked ahead of time.Both my daughter and I were impressed with the staff as well as the facilities(gym)and the quality of service from the staff.The breakfast Sunday morning was ample and excellent.We will be back and will book with Holiday Inn both Vancouver and elsewhere.An enjoyable experience overall.
April 18, 2014
Rated 4.0 out of 5.0 by Bangalore1 Excellent Staff
Very Noisy downtown. Police and fire truck's blaring sirens spoilt some of my sleep. Typical of any downtown hotels.
Very conveniently located, walking distance from train station, water front and all other attractions.
Friendly staff, comfortable room, and all amenities will take me back to this hotel.
April 16, 2014
Rated 4.0 out of 5.0 by alcurealll Friendly staff
Room was pretty quiet and pretty clean. The mattresses were on the softer side. The location of the hotel is pretty close to the major shopping or dinning area, however there are some sketchy looking people around.
April 16, 2014
Rated 4.0 out of 5.0 by mapleleaf19 View
Did not enjoy the split bathrooms nor the back alley view.
April 15, 2014
Rated 4.0 out of 5.0 by Fafa4boys Nice hotel in good location
Great service in good downtown location. Only con was the parking lot. It's has really tight turns, low ceilings. Scratched the trunk of the car when we opened it.
April 13, 2014
Rated 5.0 out of 5.0 by pmmurph Great Locattion, Great Service, Great Value!
Staff was helpful and welcoming! Appreciated all of their help and service throughout my stay. The location is in the heart of downtown and is located a walk away from dining, waterfronts, Stanley Park and spectacular views of the mountains!
As a Holiday Inn veteran, this is hands-down one of the premier hotels.
April 13, 2014
Rated 5.0 out of 5.0 by 山卡拉威仔 床铺舒适
April 12, 2014
Rated 5.0 out of 5.0 by CamanoTraveler Centrally Located, Clean, Friendly
If you're a tourist on a short trip to see Vancouver's sights like I was, this hotel is a welcome place to stay. Professional
April 12, 2014
Rated 5.0 out of 5.0 by Blueball Accommodating
A family member was in hospital at St. Pauls Hospital. I stayed at the hotel for over 3 weeks. The staff at the hotel were very gracious and helpful. I would never hesitate to stay at this hotel again.
April 7, 2014
Rated 5.0 out of 5.0 by RMichaelW Great staff and location
I have stayed at this hotel quite regularly over the years and have always fround the staff to be extraordinary. They are super attentive to the needs of their guests. In addition, the hotel is an excellent location in downtown Vancouver and suited my business needs perfectly.
April 4, 2014
Rated 5.0 out of 5.0 by miki64 Excelente atención, muy buena ubicación y comodidad.
Me pareció un excelente hotel ubicado en una zona muy favorable para desenvolverse fácilmente. Igualmente, me pareció bastante cómodo y la atención prestada con personal muy amable.
April 4, 2014
Rated 5.0 out of 5.0 by 1234jenny Extremely comfortable bed, excellent customer service
Staff was friendly and efficient.
Very clean rooms.
Excellent food in the restaurant - good prices too!
April 3, 2014
Rated 5.0 out of 5.0 by MF101 Would definitely come back!
Overall the stay was excellent. I found the room to be quite modern and well kept overall. My only issue was that the side room with the double bed (we were in a 'family room') seemed a little outdated compared to the rest of the room and it would become quite warm if the door was shut as the small window in it did not open and there was no way for the A/C to get to it without leaving the door wide open and removing the privacy of anyone in the side room.
That being said, without a doubt I will most likely be returning here for any excursions that I do with friends or family do in Vancouver based on its central downtown location and that it seems to be the most cost effective especially for the quality of stay received.
April 2, 2014
Rated 5.0 out of 5.0 by Sszyq COMING. HOME TO A HOTEL....
I have been coming to this hotel for almost 20 years, and have seen many changes over the years, but one thing is constant- a great many of the staff are still there, a credit to the management! It feels like coming home when I am in town! would recommend this hotel to anyone!!
March 31, 2014
Rated 5.0 out of 5.0 by Susie31 Impressed with room and great location
An excellent choice for a convenient downtown hotel, very clean and courteous staff. Within walking distance to shopping and restaurants. Nicely renovated room with seating area as well which made for a comfortable stay.
March 27, 2014
Rated 1.0 out of 5.0 by Burang Overall Experience
This was the third time I have stayed at this hotel. All three times have not been a pleasant experience.
The hotel needs renovations - very old decor etc.
I am a platinum member and all three times I have had to ask for an upgrades - every other IHG hotel has done it already when I have arrived and also provided a welcome gift (usually water etc). Two of the times I was told there wasn't one available, but when I checked on line as to what was available there was rooms available.
I don't get the feeling that "customer service" is the main objective at this hotel.
March 20, 2014
Rated 5.0 out of 5.0 by Teshss Great Place to Stay.
There is an atmosphere in this hotel that makes it a wonderful home, away from home. The staff are amazing, with such good attitudes and so very helpful. I had a couple of small issues that were solved immediately when I mentioned them...excellent service. An outstanding Manager that is 'hands on'...and meets with Customers, and is interested in what they have to say. I look forward to my next visit at this hotel...and it is hopefully in the near future.
March 19, 2014
Rated 5.0 out of 5.0 by daffy23 Awesome stay, as always!
From the time we arrived until we reluctantly left, we were treated extremely well by the hotel staff. The pool is a quiet area to enjoy as is the lounge. Even though our room was by the elevator, we were able to fall asleep and rest comfortably all night. You could hardly tell you were right in the heart of downtown Vancouver!
There was so much to see and do within walking distance and if you wanted to venture further, the skytrain is an easy walk away.
March 18, 2014
Rated 5.0 out of 5.0 by Culrain Comfortable and adequate
All aspects of the Hotel were of excellent quality for my business needs. I would have preferred a greater selection of gluten free items on the dinner menu
March 14, 2014