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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
86%
Recommend This Property

Overall Experience

4.2

based on 1655 reviews
86%
Recommend This Property

Ratings Breakdown

1655reviews

  • 5 Stars
    842
  • 4 Stars
    494
  • 3 Stars
    155
  • 2 Stars
    87
  • 1 Stars
    77

Was good

By

January 21, 2020

Was a excilsnt stay,and would recomend it to many many of my family n freinds .

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Great hotel in a perfect location!

By

January 20, 2020

The staff at this hotel were extremely friendly and attentive. I stayed in the hotel for a week on a business trip and was very happy with all the options for food and entertainment in the area. I would definitely stay here again on my next trip to Vancouver.

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Not what expected

By

January 18, 2020

I was given wrong information about my stay when called day before which made for problems at check in.

To say the bathroom is small is an understatement as it looked like my bathroom door woulsnt close, I wasn't given soap and had to ask a couple times for it. The heater was stuck at around 80 I had to open my window to cool it down in the room.

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Great location and easy

By

January 15, 2020

Great spot down town. The staff is nice and the price per night in reasonable. I would recommend.

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New Elevators

By

January 15, 2020

If you ever stayed here previously, you'll be pleased.

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Great hotel expensive breakfast

By

January 15, 2020

This is a great hotel staff and location the only thing I would avoid is breakfast

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Great location, great people

By

January 14, 2020

club

Just a good vibe. Very helpful staff. One ran across the street to mail a letter for my wife (we didn't know there was a mailbox there - we had just asked if we could leave a letter at the desk for general mailing). He did this in the rain/sleet and just smiled/told us no problem after we witnessed it and admitted feeling sheepish about the whole thing. That exemplified the staff we dealt with. Good service.

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hotel viejo

By

January 13, 2020

club

Hotel viejo con mobiliario muy viejo y sucio.
Elevadores no funcionan
ruido en ciertas habitaciones

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Definite stay‼️

By

January 11, 2020

I was located downtown Vancouver around all the hotspots. Me and my family had a wonderful time. The only thing was it was only one elevator worked, but besides that I enjoyed my stay.

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Nice hotel but poor customer service

By

January 10, 2020

club

The hotel charged our card extra $566 usd on top of our $724 usd bill. Call it system error or human error whichever it is it caused us valuable time that cannot be replaced. The front manager was able to work with their bank and our bank to release back our funds
but unfortunately, our plan to see Cypress mountain had to get cancelled due to the delay. We lost a day in our itinerary due to this. We are a family of four with 2 little toddlers who flew from Oahu, HI to enjoy some white snow.
To compensate this inconvenience, the FD manager gave us drinks

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Great Location in Downtown Vancouver

By

January 06, 2020

club

Reasonably priced hotel within walking and public transportation to city's points of interests, night life and dining experience.

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Holiday inn on howe

By

January 04, 2020

club

Great hotel, walking distance from everything
Hotel pool and gym open 24 hours
Great staff

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