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Rated 4.2 out of 5 by 358 reviewers.
Rated 2.0 out of 5.0 by Bad Deal The room was very over priced. There was absolutely no service of any kind. I was forced to pay $60 by cab to get back to the Airport. I would never, ever return to this hotel or recommend it to anyone. The food also was terrible and difficult to get. I consider this to be a lost weekend. June 14, 2013
Rated 5.0 out of 5.0 by One of the nicest places I've stayed at This place was awesome. 3 pools all clean and well taken care of, the only motel I've been at that had lounge chairs out next to the boardwalk. This place was closer to a resort than a motel. Room was huge could sleep six, clean and comfortable. Have already recommended this property to more than one person. It was a bit pricey but trust me well worth it. I will be returning. June 9, 2013
Rated 4.0 out of 5.0 by just a suggestion I loved staying at your hotel. Your employees were so helpful. They couldn't do enough. Seriously though, you MUST do something about the music played around your outdoor pool. We so looked forward to sitting around the pool , chatting with friends, reading and just enjoying the water. The music was so loud we avoided the pool. Please do not ignore this email. Our hearing is at stake. I had to ask repeatedly for the bartender to drop the level of sound. Music should be a backdrop not an annoyance to ones enjoyment. P.S. My husband and I travel across country and only stay at Holiday Inn Espress Hotels. June 7, 2013
Rated 4.0 out of 5.0 by Very good experience We enjoyed our recent stay at the Holiday Inn, VB. The friendlliness of EVERY employee stood out to me, the most. The accomodations were very good and clean. Lovely pool area and great restaurant next to the pool. June 6, 2013
Rated 5.0 out of 5.0 by Awesome property and people This hotel is wonderful. The people are awesome. The restaurants are top notch. I would strongly recommend this place. June 4, 2013
Rated 5.0 out of 5.0 by Very good experience Staff were great, food was very good and room was clean and comfortable June 3, 2013
Rated 5.0 out of 5.0 by Memorial Day Weekend I reserved two rooms for my entire family for the Memorial Day Weekend. We drove all night and arrived about 8:00 am Friday morning, and the staff was so kind to let us into our rooms early. The upgrades to two beautiful suites were magnificent. The breakfast buffet was delicious. Too bad we couldn't do anything about the weather, but otherwise, we had a great weekend. Thank you. June 2, 2013
Rated 5.0 out of 5.0 by Good time. The staff ath the hotel was fantastic, except in the breakfast area. Overall experience was great. The only negatives were loud guests in the next room, it sounded like they were in our room. And, the staff in the breakfast restaurant was not professional or efficient. June 1, 2013
Rated 5.0 out of 5.0 by Great family hotel Very clean hotel, lots of fun for the kids, great location. June 1, 2013
Rated 5.0 out of 5.0 by Great Hotel everything was great will be back, beds were extremely comfortable loved the pillows so much i ordered some. indoor pool could have BEEN WARMER AND lazy river wasnt what i expected , I like lazy rivers with tubes to ride on and outside May 29, 2013
Rated 4.0 out of 5.0 by Great Staff and Service Our family has stayed at a few of the Holiday Inn hotels and have always been impressed with the courteous and friendly staff. Everyone we encountered at the North Beach hotel was accommodating and friendly, from the housekeeping staff, front desk, and restaurant employees. Our daughter was sick the last night of our stay and we called the front desk for a change of bed linens. We had them within 10 minutes. Other places I've stayed at the beach, you were lucky if you didn't have to make a second call regarding your request. The hotel was clean, updated, and our 2 bedroom suite was very spacious. The bathroom was very large, which is usually not the case in some hotels. Although the weather was a bit chilly the 2nd and 3rd night, we were able to take advantage of the indoor pool and take in some sightseeing at the Botanical Gardens and Petting Farm nearby! My husband was impressed with their gym on site, which he used every morning of our stay. The best part was coming back to a relaxing atmosphere at the hotel, and you can't beat waking up with the great view of the ocean and the beach. I loved that this hotel was at the end of the boardwalk, on the quiet end. We will definitely go back before the end of the summer so we can spend more time on the beach and utilize the outdoor pools. The only reason I did not give the hotel a 5 star was because we could not utilize the movie theater due to a two/three day business meeting. The food was average, however, the buffet breakfast was great, waffles and omelets made to order along with a la carte items! Great staff in the morning too. After our stay was complete, there was an issue with our credit card but even after we had checked out (about two days) the management staff were courteous on the phone and assisted me with the issue. Janine-#spelling? explained the situation and she made sure that the issue was resolved-even at 9pm that night! That's customer service. I can't say enough about the professionalism of the hotel staff. Whatever training program Holiday Inn is using, keep it up! May 29, 2013
Rated 4.0 out of 5.0 by Favorite hotel in Va Beach 2 days of relaxing on the beach is all we wanted. The staff at this hotel is very friendly, and very helpful. I left my camera in the breakfast café, and they called my room within minutes to let me know where it was, before I had even missed it. The only thing that marred our visit, and it's not the fault of the hotel, was the bands on the beach 9 blocks away. The sounds of the bass travelled up the beach and could be readily heard. It was very distracting. The rooms are clean, and I love having a balcony looking over the boardwalk and the beach. We'll be back. May 24, 2013
Rated 5.0 out of 5.0 by Perfect getaway with children I booked this hotel by accident and I am glad I did. The staff was amazing. The indoor pool with the "lazy river" was my grandson's favorite place. The children's area was a great idea for a rainy afternoon. I loved my room and my family enjoyed the suites. It was at the end of the boardwalk so were not haunted by too much traffice. I would highly recommend this place! May 24, 2013
Rated 5.0 out of 5.0 by A great place to stay Very comfortable beds in a great location in Virginia Beach. Excellent surroundings and staff made the stay very pleasant. May 22, 2013
Rated 4.0 out of 5.0 by Would totally recommend. We had a very relaxing stay on Virginia Beach. The hotel is at the far north end of the boardwalk (the quiet end), which was good since this was our first time on Virginia Beach and we were there with a 3 year old. Everybody always had a smile for us and was ready to do whatever it took to make sure we were satisfied. The only downside was that we missed not having a bathtub, the elevator was extremely slow, and it was annoying to me that everytime that someone turned the bathroom light on the extremely loud fan would come on, which would wake us up during the night. These are the only things that prevented our entire stay from being excellent. May 22, 2013
Rated 5.0 out of 5.0 by Cheer! Although the weather was less than cooperative during our stay the accomodations was very pleasing. The hotel was clean and the room comfortable with nice view. The restaurants located within the facility was nice on the evenings when you didnt want to travel or look for parking. The kids really enjoyed the indoor pool and lazy river especially with the weather being less than desirable. Thought the movie theater was a nice touch soething we hadnt experienced previously. The staff was friendly and accomodating especially the ladies that worked in the play area. The turtles was very interesting and fun to play with. First trip to Virginia beach but an enjoyable stay and would highly recommend. May 20, 2013
Rated 5.0 out of 5.0 by Great location, great property, great staff We really enjoyed our stay at the VA Beach - North Beach property. Three pools for the kids, right off the beach, and north of all the congestion so you don't feel crowded. Food was good and the kid's playroom and media room are really nice too. Staff was very friendly and helpful. We will definitely come back! May 17, 2013
Rated 3.0 out of 5.0 by comfprtable bed, staff friendly i enjoyed my stay room was quiet and comfortable the food was good too long of a wait at the restaurant they were not equipped for such a crowd could not get the heat turned on in my room so it was a little chilly May 12, 2013
Rated 5.0 out of 5.0 by Great rooms! The ONLY thing I would say about this property is, I wish the bar area stayed open past 10 pm. They should at least try and stay open until midnight! May 10, 2013
Rated 5.0 out of 5.0 by Very Nice Hotel Hotel was awesome, staff was very friendly, room was very clean. Enjoyed the breakfast buffet in the morning, and the fact that the kids ate free was a bonus! Kids loved the Lazy Susan river pool. Wish we had remembered to bring an inflatable to float on. I would highly recommend this hotel we plan on visiting again next time we come to the VA beach area. The only negative thing and it is minor, we stayed on the first floor near the the conference room and there were about a 100 people out in the hallway for some sort of cheer-leading event. I guess they were getting checked in for the event and It was a little loud for about an hour or so in our room. When we went to dinner the hallway was packed and we had to weave our way through. May 9, 2013
Rated 4.0 out of 5.0 by STAFF AND CLEANING ... We stay at the Hotel twice a year .. This time the cleaning staff was not very good . The five days we were there we had to tell the main desk to have the cleaning people come in and empty the trash and they only made the bed .. It is to my understanding that they are to change the sheets every other day. We never had them changed at all in the five days we were there. That was the only problem .. The staff at the desk were great ., along with the rest of the staff to run the hotel ... as always.. May 9, 2013
Rated 5.0 out of 5.0 by On business I love, love this hotel and its staff. They are courteous, friendly, and helpful. The only reason I did not relax completely is because I was working, but to look out my window and see the ocean and hear it while I worked, certainly helped my mood. Unfortunately, now that the rates are going back up, I will have to wait until the cold weather returns to stay again. May 7, 2013
Rated 4.0 out of 5.0 by Loved it! Loved the ocean view, the bed was the most comfortable I have ever experienced in a hotel. The indoor pool was also a nice feature. The only complaint I have is that parking was cramped. Breakfast buffet was delicious. May 5, 2013
Rated 5.0 out of 5.0 by Fun Times Great place for our family reunion. Awesome beach, Great pools. But stinging eyes from chlorine, still really fun. Great and accommodating staff. Really nice rooms! Comfy and high end-ish. I would have loved to spend less money, but it was ok and it was actually a really nice hotel and area on the beach, away from the hectic boardwalk scene but still close enough to get in the mix if you walk down the boardwalk. Nice and clean and fun! The rooms were nice, the food was great, the amenities fun! It had a good family vibe with good quality. May 3, 2013
Rated 1.0 out of 5.0 by Challenging if you have mobility issues I have what many call a hidden disability. I can walk short distances on a cane, can only stand for approximately 3 minutes before I am in extreme pain. If I have longer distances or times then I use a wheelchair. I left my wheelchair in my vehicle that valet parked since I was told it wouldn't be needed. I explained at time of reservation over the phone my challenges & was assured my room was not far from the elevator. Well it wasn't far from the lobby to the front elevator, but once off that elevator you have to walk a good distance (for me anyways) around to the back elevator then down the hall to the rooms. There is no benches or chairs along the way. Had there been I would have had no trouble. Buy the time I got to my room I was about on the floor crawling - I laid on the bed in pure agony crying from the pain. Knowing this wouldn't work, unless I was going to stay in my room the entire trip, I called down to the front desk and explained the issue. They told me to come all the way back down & I would be moved. Explaining I couldn't physically make it back down myself, and they would not come to me, I had no choice but to send my 12 year old. At this point I should have just checked out, but they told me that they were moving me right by the elevator. So I go back down the hall, back past the elevator, to the front elevator, go up two floors and wait for my son. To only find, that there are no rooms off that elevator - no I had to go all the way back around to the back elevator, down the hall to my new room which was only one room closer to the elevator but 2 floors higher. Really meaning hardly moved me at all. Trying to get there mind you there is no where to sit, no where to stop. The pain was unbearable and I ended up falling out on the floor and had to sit there until I could get help to get me back up. The pain it took to get me back to a room I wouldn't wish on my enemy. I spent the next 2 days unable to get out of the bed or leave the room because I was in so much physical pain. My entire trip was ruined for me and my family. Years ago the hotel had a side parking lot that was accessible for the handicapped using the back elevator to the rooms, that would have worked perfect. However, they have used that lot to expand the pool area. If you have mobility issues such as mine this is not the place for you unless you get out your wheelchair and don't expect the staff to understand mobility issues, they just don't get it. April 23, 2013
Rated 5.0 out of 5.0 by Super staff and great rooms! Had a great 4-day stay, with wonderful service from staff. The hotel is attractive, well-kept and staff is attentive to needs. Customer care is obvious and "Hospitality 101" is practiced! We continue to vacation at this facility. April 22, 2013
Rated 3.0 out of 5.0 by security / cleanliness We love the location and have had an enjoyable experience in the past, however this trip our room was left open after cleaning and used towels were hung up as clean. April 15, 2013
Rated 5.0 out of 5.0 by Nice stay, great service/ We attended my neices' wedding at this hotel. The service was on the beach followed by her reception in the hotel. Service at the reception was great, room was clean and well stocked with towels. View of ocean front from the room balcony was very relaxing. April 13, 2013
Rated 3.0 out of 5.0 by Risk Manager The property and our room was not as neat and clean as usual. The hallways hand an abundance of debris and the room had debris on the floor as well. April 10, 2013
Rated 4.0 out of 5.0 by Good experience The hotel is great. The oceanfront rooms are awesome. My son and I enjoyed the river-style indoor pool. The only thing that bothered us a little was the noisy air conditioner. Overall, I recommend this hotel. April 9, 2013
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