Rated 4.4 out of 5 by 743
Rated 3.0 out of 5.0 Poor Valet Service and Slow
At checkin we were left to find a luggage cart and unloaded the vehicle ourselves with no assistance from the 2 gentlemen that were employed to act as the vallet. They did nothing to assist us when we arrived or when we departed. They merely took the keys and parked the vehicle.
The 2nd elevator was painfully slow. Only use the first one. The staff is aware of the problem but even after the hotel was remodeled this has not been addressed.
The maid service did not have our room cleaned by 4:30-4:45pm when we returned from the beach after being out all day. They arrived just as we did and we had to leave the room so they could clean it.
This was not good. Our special needs child was fussy and wanted to be in the room.
The breakfast buffet is cramped and not designed well for easy and comfortable use by patrons. We waited 35 minutes to wait another 35 minutes to get to the buffet and for them to replenish food. It is a horrible design. Someone needs to redesign this space. The hostess was less than friendly. It was an awful breakfast experience for our family and we will not recommend this to anyone.
August 28, 2015
Rated 3.0 out of 5.0 by RoJS Comfortable bed and good location
Pool could have been warmer and cleaner. Noisy A/C.
August 27, 2015
Rated 5.0 out of 5.0 by Renee.A Great stay
This was our second visit to this hotel. Its a great location at the end of the boardwalk, where its not quite as crowded. Staff was friendly and accommodating to requests. We will definitely stay here again.
August 26, 2015
Rated 4.0 out of 5.0 by Sight and Sound BEAUTIFULL LOCATION AND POOL
GREAT LOCATION ON BEACH IN VIRGINIA BEACH. AWESOME POOL TO RELAX BY IF YOU WANT TO GET AWAY FROM BEACH
August 26, 2015
Rated 4.0 out of 5.0 by Sight and Sound Comfortable bed and great pool
Love the beach front location of this property in Virginia beach. Great pool to offset when you don't want to be at beach. Disappointed that some of the IHG member rewards have changed. As platinum elite member I used to get free breakfast for myself and kids under 12. Not so anymore.
August 25, 2015
Rated 5.0 out of 5.0 by Anthonyc77 Great hotel especially for the kids
We loved this hotel so much we didn't really leave for the duration of our stay! The kids enjoyed all 3 pools and the Splash Kids club - wonderful staff looked after them and they really enjoyed the time there. The Kids eat Free program at the restaurant was good and we had dinner at The Square Whale twice. Didn't try breakfast as the lines were always quite long but there are plenty of other places nearby.
Will definitely come back to revisit this hotel :)
August 24, 2015
Rated 3.0 out of 5.0 by oldgraymare Not A Rave Review!
Booked an Oceanfront 2 Room Suite for myself, 13 year old Grandson and 17 year old Granddaughter for three nights. Needed three beds, this filled our requirements, From the time we arrived, we could not "slide" the balcony door, A number of calls and appearances at the Front Desk, requesting assistance went nowhere, A gentleman from "Engineering" made an appearance on Tuesday afternoon, with a bar of soap, explaining the door was off track, it was the "end of the season" and this was a common problem. As soon as he left, the door would not slide open.
Ran into another Gentleman fro Engineering on Wednesday afternoon in the elevator, mentioned the problem, he stopped by and said he could replace the wheels on the track, we were going to take showers and head out for dinner, thanked him and declined his offer.
It may have been the "end of the season", but I did not pay end of season rates, could not even put wet beach towels on the balcony to dry, could not enjoy the fireworks on Wednesday evening!
Thank you for a very unsatisfactory experience Holiday Inn Hotel and Suites Virginia Beach-North Beach, we will not be back!
August 24, 2015
Rated 4.0 out of 5.0 by Zac67 Great hotel but
Great hotel for the kids love the pools and are able to go right to the beach.... Little tight around kids pool and main pool... Did not use the Indoor pools it is pretty big but the smell of the chlorine is bad. Would be nice if the roof opened up...Kids eat free but the food is the same everyday very plain. Still cost 40 dollars 2 adults 4 kids for breakfast buffet which is nothing special same food..No coffee or tea in lobby.. Stayed in a suite great view of sunrise ...Can't beat the 7-11 a cross the street .. Overall would come back.
August 23, 2015