Rated 4.2 out of 5 by 358
Rated 3.0 out of 5.0 by mcw2 Night service
Had a young child who got sick during the night. We tried to contact housekeeping to get some plastic bags, as the child was vomiting. We left multiple messages, but none were ever returned. Also tried to call the front desk and left a message, which also was never returned. Thus, we had to use all our towels for cleaning up after the vomiting and put the towels in what plastic bags we borrowed from the room next door and put them in the trash can in the hallway. Really upset!
March 12, 2014
Rated 4.0 out of 5.0 by DaniZ34 Friendly Staff, Nice Establishment
LOVELY staff - from front desk to restaurant employees and everyone in between! The hotel was very clean, which is always the most important thing to me. A bit overkill on the fragrance that was distributed in the room by housekeeping (I had to open the balcony sliders every day), however. We were there for a sports tournament and housekeeping was very kind to work around our schedule, without even having to ask when we'd be away from the hotel. Nice view of the pool and ocean from our balcony. The hotel is located on the end of "the strip", so it would be a healthy walk to get to the middle of what I imagine would be all of the action during the summer, but there are still plenty of places to eat (i.e. Pocohantas Pancakes) within walking distance.
I would definitely recommend this establishment to others, as it has a small, but clean and modern gym, indoor and outdoor pools and a few dining choices - something for everyone!
March 12, 2014
Rated 2.0 out of 5.0 by cheernva We will not be be returning!
The room smelled of a strong fragrance when we opened the door. We had to air the room out. The curtain sheers were torn, hair on pillow, smoke alarms went off numerous times, programmable thermostat broken and overall just too small of a room. The bathroom is tiny and has low ceilings! My 6 ft husband would have been miserable had he been with us.
March 12, 2014
Rated 5.0 out of 5.0 by bammy clean comfy great food and service
Rooms were very clean as well as the bathroom!
Friendly helpful staff. The greenery cafe had a delicious breakfast buffet with very fresh fruit and great coffee!
The Isle of Capris made excellent martinis! The food and service were excellent!
We will return!!!!
March 7, 2014
Rated 2.0 out of 5.0 by LEELEE 222 SOME WHAT DISSAPOINTED
UPON ARRIVAL DID NOT KNOW PARKING WOULD BE ACROSS THE STREET. WHILE STAYING ON 4TH FLOOR SIDE NEAR THE GREENERY DID NOT LIKE THE LONG WALK TO THE POOL THREW THE LOBBY. ASIA THE FRONT DESK CLERK WAS SUPERB. PILLOW CASES SMELLED AS THOUGH THEY HAD NOT BEEN CHANGED FROM PREVIOUS GUEST. LEFT HOUSEKEEPER A NOTE AND THEY WERE CHANGED THE NEXT DAY. KIDS LOVED THE FACILITY.
March 7, 2014
Rated 5.0 out of 5.0 by Cengo My stay in oceanfront
I booked for 4 nights in this property and the staff was genuinely caring and gave their best to ensure satisfaction. Thank you for making my stay a good experience.
March 1, 2014
Rated 4.0 out of 5.0 by Beachgrl Visit to beach in January
Nice hotel, great view of beach. Staff very accommodating - switched room to suite since renovation was being done in other tower. Also requested late checkup and front desk approved with no issues.
February 2, 2014
Rated 5.0 out of 5.0 by 29 lets go It was cold out side but our stay was good!
The weather was cold to say the least, but the staff was warm. My wife and I had stated here in September for my Army reunion (29th Inf. Div.) and found the great attention from your staff then as my son and I found this time around.
My son and I were down to visit the Virginia Beach Air Museum for his birthday and your hotel was the perfect place to stay.
Breakfast was good and room great. We can't say enough good things about your hotel!
January 31, 2014
Rated 4.0 out of 5.0 by SaberDad Great Base Camp to Visit Virginia Beach! Bring Windex!!
My wife, son and I spent four nights in Virginia Beach in late January for a USFA (fencing) tournament at the Convention Center. We generally prefer IHG properties over most other hotel options when traveling together due to availability of two queen-sized beds, convenient on-site breakfast, guest laundry facilities, good locations, reasonable rates, and free self-parking. The HI Virginia Beach - North Beach is a really great HI property with excellent amenities for families and is somewhat unique with an on-site gourmet Italian restaurant "Isle of Capri" on the sixth floor and an excellent dedicated full service breakfast-only restaurant on the first floor. The front desk staff is exceptionally friendly and helpful. The only minor negative (minus one star) is apparent weak oversight of the housekeeping staff. Three specific examples were (1) our in-room coffee maker had old coffee moulding in the metal pot which we obviously avoided using during our visit, (2) the beautiful ocean view balcony sliding glass doors needed obvious cleaning and lubrication, and (3) on Sunday housekeeping skipped our room completely. The property investors should seriously consider some cosmetic updating -- i.e. repair torn desk chair fabric, freshen-up the elevators, and steam clean the hallway carpets before the high season kicks in for the spring and summer. It would not take much to make this HI sparkle!
January 23, 2014
Rated 5.0 out of 5.0 by chilipeople Front Desk Staff Amazing
After a very long ride from Staten Island, NY, we were greeted by 2 very friendly front desk staff. They actually seemed happy to see us and were professional in handling our check-in.
It was the start of a very happy weekend. We received a complimentary upgrade and the accommodations were wonderful.
The wedding we attended at the Hotel was terrific. Wait staff at the reception couldn't have been nicer nor more attentive.
The food was delicious and the view of the ocean was spectacular.
All in all, we had an amazing weekend.
January 17, 2014
Rated 4.0 out of 5.0 by Lumpy Feet Average Stay
The room was decent and we consider it to be an average hotel. The service was great except for housekeeping. They cut many corners. The front desk staff was exceptional!! So was the room service and food quality was very good. For the price we paid, it was a good value. We would stay there again in the future.
January 6, 2014
Rated 5.0 out of 5.0 by Betsy20 Wonderful Staff
My husband and I thoroughly enjoyed our stay at Holiday Inn & Suites. The customer service was fantastic. The first person we came into contact with was Leslie and she was such a warm and friendly person. She always asked us how we were doing and seemed genuinely interested. We will definitely recommend this hotel to others. It was a very relaxing stay and will come back again.
January 4, 2014
Rated 3.0 out of 5.0 by EPhil An average stay
It would have been better than average except the shower had problems and the renovation left some things that should have been upgraded. And the pool should be reworked so adults can swim laps for exercise.
January 3, 2014
Rated 5.0 out of 5.0 by Wanderlust in V-B Best in V-B
Excellent in every way. I LOVE the breakfast! I have stayed at several hotels in the Virginia Beach area and continue to come back here. It's clearly the best of the hotels on the boardwalk. I will continue to come back here in the future.
January 1, 2014
Rated 5.0 out of 5.0 by DGrant1216 Perfect getaway location
We frequently stay at this hotel, love the location (North end of Virginia Beach) and all the amenities. Indoor lagoon is great, particularly during winter (and hot tub is wonderful, too). Like that it has a theater, too - great for kids and adults both. Lucky enough to get upgraded to a suite which we thoroughly enjoyed. Staff is friendly and very accommodating. Will be back during the summer to take advantage of the indoor lagoon, outdoor water slides and the beautiful oceanfront pool. Thanks to the staff there for making the hotel a great place to stay!
December 30, 2013
Rated 3.0 out of 5.0 by RoadMan99 Less than friendly reception
Normally I am not too concerned with the greeting at the front desk on arrival but I couldn't have felt more like an inconvenience than on this visit. No recognition of Platinum status or even Priority Club membership. No effort to upgrade or improve my experience in any way. Nice property. Kind of retro but difficult to recommend based on front desk staff.
December 16, 2013
Rated 5.0 out of 5.0 by TracieK A Great 10th Birthday
For the 2nd year in a row, we have stayed for the weekend at the hotel with our daughter and her friends to celebrate her birthday. We are locals in VA Beach. A few days before our arrival, I spoke with the Supervisor, Leslie, and she was more than helpful and kind. I truly appreciate everything she did for us.
During our stay, the girls played in the craft room and both ladies working in there were sweet and involved with the kids. (One even remembered us from last year!) They assisted us with a movie, and were extremly patient with the kids and their requests.
As far as the entire staff, I was impressed! There were many groups of kids there that weekend, and I know it was memorable for them all!
It all ended with a yummy breakfast the next morning, where the kids ate FREE!!! :)
I am always referring friends and family to stay there, and of course, we will be back!
December 5, 2013
Rated 3.0 out of 5.0 by qwertyuiop12345 Good bang for the buck
This is the second time I have stayed in this hotel because its reasonibly priced and has a good location. They have never blown me away with their accomidations however they provide a nice place to stay for a good price in a great location. We stayed in an ocean facing room with 2 beds. They provided good furniture and beds. The bathroom is not for claustrophobic people and the room was not cleaned till after 5pm.
November 15, 2013
Rated 5.0 out of 5.0 by Debi35 Excellent Staff
The staff provided excellent service. Very helpful with with my arrival and check out! Room service was the best with hot breakfast and service with a smile!
November 12, 2013
Rated 5.0 out of 5.0 by MsPat Comfort and Cleanliness Excellence
I recently stayed at this hotel and was extremely impressed. I have traveled a great deal and found this hotel to be one of my top choices! Relaxing, clean, comfortable, friendly, top-notch service! Don't miss out on this magnificent hotel. You won't regret it!
November 12, 2013
Rated 2.0 out of 5.0 by Sunnyf newer section or older one
We stayed in the older section in a 'suite' with a living area, bedroom and bath. The layout was peculiar - needed to walk through the bathroom in order to get to the bedroom from the living room. And the closet was located in the living area, not the bedroom.
The noise level in the living area was very bad. People in the hall outside sounded like they were in the room with us.
This part of the hotel is very shabby and much in need of renovation. Others in our group were in the newer section which was much nicer.
November 7, 2013
Rated 3.0 out of 5.0 by dcguy123 Fine for what we need it for
Was there with a family event/wedding for the weekend. Rooms were average and food was good. Staff was nice enough. Only complaint would be that the keys kept demagnatizing...It was the keys and not user error as it happened to several of our rooms in the block. Rooms felt a little dated, but were clean enough. The elevators are abysmally slow...that's the only real compliant I'd have, otherwise was fine.
November 6, 2013
Rated 5.0 out of 5.0 by Jen1031 Kid friendly and affordable
Great hotel! Fun for both kids and adults. Our son LOVED the indoor lazy river and theater. Planning to stay there again to try out all the pools! Very clean and staff were very helpful!! Highly recommend!!
November 1, 2013
Rated 3.0 out of 5.0 by Johnny1947 Billing leaves something to be deserved, but everything is great!
Upon arriving on Friday, October 18, my room-mate gave his credit card to the young lady behind the desk. She went into the back with the card. I had reserved the room on my wife's bank card. Checking out Sunday morning, October 20, my brother Shriner said just put the bill on his card that had been presented on Friday. Tuesday evening, October 22, I checked my bank statement on-line and found that I had been billed for the room on my wife's card that had just been used to hold the room. I called the hotel that evening and was told it could not be resolved at that time and I needed to call the next day and speak to billing. I did, and the young lady told me my wife's card was the only one on file, but if I could get my friend's card number she would reverse the charges and bill the room to his card. Amazing that your staff makes a mistake, but they want me to fix it! You have a beautiful property that makes it first class except for the lack of service in the billing department. I personally will not provide my card number to hold a room or anything else with that property!
October 24, 2013
Rated 5.0 out of 5.0 by fireton Thank you for rescuing me
I was attending a meeting held at another property near by. When the main hotel was booked by attendees overflow was placed in an older much less desirable property away from the meeting site. After assessing the room quality and distance I went on line and found this Holiday Inn property closer and easier accessible so I booked it. Later during the meeting I found out that this Holiday Inn was also used as an overflow with the overflow rate. I was more than annoyed at the original property for not placing me here. I inquired at checkout and my bill was adjusted accordingly. Thank you to the desk staff and supervisor for helping me.
As for the property I loved the location. My fifth floor balcony room looked out onto the beach and the double glass windows and door muted the boardwalk noise but allowed the background surf sounds. The bed was comfortable and wifi worked perfectly. Housekeeping was responsive to my needs. I did not book with the breakfast option since it was offered with my meeting registration. However, I ended up eating breakfast in the Holiday Inn restaurant. Great buffet with an omelet and waffle station. The additional buffet items were plentiful if you do not want an omelet or waffle. i did not feel the buffet was overpriced for the value received.
October 23, 2013
Rated 3.0 out of 5.0 by MissLadyR Mediocre
Overall our stay was not bad. But there are definitely some mediocre aspects. The water pressure was not great. There was no tub, which is not an issue, just a note. However, the bathroom doors were really strange. They were double doors that were more in the way than anything. They opened in to the already small bathroom, taking precious space and making navigating two people getting ready at once about impossible. Also, the breakfast at the Greenery was mediocre. Most of the fruit was not ripe, or too ripe. And if we did not have vouchers, I would be very upset for paying for it. I was let down by this hotel. I love Holiday Inns and every other one we've stayed at has been great, but this was disappointing. The postitives were: it was very clean, comfy bed, the staff was friendly, it is right near the beach, parking was good, and late check out for rewards club members.
October 18, 2013
Rated 5.0 out of 5.0 by Greenough Friendly and helpful staff
Mom and I arrived at our hotel without our luggage, in the middle of a mild hurricane, and very tired. From the first person who checked us in to the last person we saw at the front desk on October 13th, we encountered nothing but a very friendly and accommodating group of employees. The maintenance people helped my 92 year old mother fix her favorite tote that had fallen apart. The wait staff in the restaurant could not have been friendlier. Our organization hosted two banquets on the 6th floor, and the food was delicious. Once again, those serving the meal could not have provided any better service. If we travel to this area again, we would definitely stay here again.
The only setback occurred on the 10th when we could not find a place to eat lunch in the hotel. The Blue Whale was closed that day and we did not have a car. We heated up left over pizza from the night before and got through the day.
October 16, 2013
Rated 5.0 out of 5.0 by DonnaDoo Outstanding Service & Happy Staff
We were at this Holiday Inn for a WWII Reunion. Our members range in age from 50 to 93. The staff was responsive to the needs of our older members and very accommodating. The main desk staff were friendly, helpful and helped us with driving directions.
This hotel is on the beach at the North End where it's a little less busy. It was a pleasant stay.
October 16, 2013
Rated 5.0 out of 5.0 by jw29 Great service staff and customer staff
The 29th Division Association chose the hotel for our National Convention based on location, appearance, friendliness of the staff, requirements met and comfort of the rooms and surroundings. All of these issues were met with great professionalism and courtesy. The foods were of great quality and the food service impeccable. I had many good comments from our members regarding the choice of hotels.
The one single problem I might mention is the limited choice of restaurants due mainly to the season. However, this did cause some minor concerns for our older members who had limited transportation and was forced to dine at the hotel.
October 16, 2013
Rated 5.0 out of 5.0 Best Time Ever!
Everything was absolutely perfect our entire stay...so many pools to choose from and each one targeted an age group and we just happened to range in age from 5 to 60, so it was a perfect choice for everyone in our party. We parked our car Friday nite and walked wherever we needed to go; even the 7-11 was just across the street! The outdoor bar was excellent and we had a great dinner at Capri, again right on the premises.
We had such a good time, we are planning our family reunion here next summer!
October 15, 2013