Rated 4.2 out of 5 by 338
Rated 2.0 out of 5.0 by Sunnyf newer section or older one
We stayed in the older section in a 'suite' with a living area, bedroom and bath. The layout was peculiar - needed to walk through the bathroom in order to get to the bedroom from the living room. And the closet was located in the living area, not the bedroom.
The noise level in the living area was very bad. People in the hall outside sounded like they were in the room with us.
This part of the hotel is very shabby and much in need of renovation. Others in our group were in the newer section which was much nicer.
November 7, 2013
Rated 3.0 out of 5.0 by dcguy123 Fine for what we need it for
Was there with a family event/wedding for the weekend. Rooms were average and food was good. Staff was nice enough. Only complaint would be that the keys kept demagnatizing...It was the keys and not user error as it happened to several of our rooms in the block. Rooms felt a little dated, but were clean enough. The elevators are abysmally slow...that's the only real compliant I'd have, otherwise was fine.
November 6, 2013
Rated 5.0 out of 5.0 by Jen1031 Kid friendly and affordable
Great hotel! Fun for both kids and adults. Our son LOVED the indoor lazy river and theater. Planning to stay there again to try out all the pools! Very clean and staff were very helpful!! Highly recommend!!
November 1, 2013
Rated 3.0 out of 5.0 by Johnny1947 Billing leaves something to be deserved, but everything is great!
Upon arriving on Friday, October 18, my room-mate gave his credit card to the young lady behind the desk. She went into the back with the card. I had reserved the room on my wife's bank card. Checking out Sunday morning, October 20, my brother Shriner said just put the bill on his card that had been presented on Friday. Tuesday evening, October 22, I checked my bank statement on-line and found that I had been billed for the room on my wife's card that had just been used to hold the room. I called the hotel that evening and was told it could not be resolved at that time and I needed to call the next day and speak to billing. I did, and the young lady told me my wife's card was the only one on file, but if I could get my friend's card number she would reverse the charges and bill the room to his card. Amazing that your staff makes a mistake, but they want me to fix it! You have a beautiful property that makes it first class except for the lack of service in the billing department. I personally will not provide my card number to hold a room or anything else with that property!
October 24, 2013
Rated 5.0 out of 5.0 by fireton Thank you for rescuing me
I was attending a meeting held at another property near by. When the main hotel was booked by attendees overflow was placed in an older much less desirable property away from the meeting site. After assessing the room quality and distance I went on line and found this Holiday Inn property closer and easier accessible so I booked it. Later during the meeting I found out that this Holiday Inn was also used as an overflow with the overflow rate. I was more than annoyed at the original property for not placing me here. I inquired at checkout and my bill was adjusted accordingly. Thank you to the desk staff and supervisor for helping me.
As for the property I loved the location. My fifth floor balcony room looked out onto the beach and the double glass windows and door muted the boardwalk noise but allowed the background surf sounds. The bed was comfortable and wifi worked perfectly. Housekeeping was responsive to my needs. I did not book with the breakfast option since it was offered with my meeting registration. However, I ended up eating breakfast in the Holiday Inn restaurant. Great buffet with an omelet and waffle station. The additional buffet items were plentiful if you do not want an omelet or waffle. i did not feel the buffet was overpriced for the value received.
October 23, 2013
Rated 3.0 out of 5.0 by MissLadyR Mediocre
Overall our stay was not bad. But there are definitely some mediocre aspects. The water pressure was not great. There was no tub, which is not an issue, just a note. However, the bathroom doors were really strange. They were double doors that were more in the way than anything. They opened in to the already small bathroom, taking precious space and making navigating two people getting ready at once about impossible. Also, the breakfast at the Greenery was mediocre. Most of the fruit was not ripe, or too ripe. And if we did not have vouchers, I would be very upset for paying for it. I was let down by this hotel. I love Holiday Inns and every other one we've stayed at has been great, but this was disappointing. The postitives were: it was very clean, comfy bed, the staff was friendly, it is right near the beach, parking was good, and late check out for rewards club members.
October 18, 2013
Rated 5.0 out of 5.0 by Greenough Friendly and helpful staff
Mom and I arrived at our hotel without our luggage, in the middle of a mild hurricane, and very tired. From the first person who checked us in to the last person we saw at the front desk on October 13th, we encountered nothing but a very friendly and accommodating group of employees. The maintenance people helped my 92 year old mother fix her favorite tote that had fallen apart. The wait staff in the restaurant could not have been friendlier. Our organization hosted two banquets on the 6th floor, and the food was delicious. Once again, those serving the meal could not have provided any better service. If we travel to this area again, we would definitely stay here again.
The only setback occurred on the 10th when we could not find a place to eat lunch in the hotel. The Blue Whale was closed that day and we did not have a car. We heated up left over pizza from the night before and got through the day.
October 16, 2013
Rated 5.0 out of 5.0 by DonnaDoo Outstanding Service & Happy Staff
We were at this Holiday Inn for a WWII Reunion. Our members range in age from 50 to 93. The staff was responsive to the needs of our older members and very accommodating. The main desk staff were friendly, helpful and helped us with driving directions.
This hotel is on the beach at the North End where it's a little less busy. It was a pleasant stay.
October 16, 2013
Rated 5.0 out of 5.0 by jw29 Great service staff and customer staff
The 29th Division Association chose the hotel for our National Convention based on location, appearance, friendliness of the staff, requirements met and comfort of the rooms and surroundings. All of these issues were met with great professionalism and courtesy. The foods were of great quality and the food service impeccable. I had many good comments from our members regarding the choice of hotels.
The one single problem I might mention is the limited choice of restaurants due mainly to the season. However, this did cause some minor concerns for our older members who had limited transportation and was forced to dine at the hotel.
October 16, 2013
Rated 5.0 out of 5.0 Best Time Ever!
Everything was absolutely perfect our entire stay...so many pools to choose from and each one targeted an age group and we just happened to range in age from 5 to 60, so it was a perfect choice for everyone in our party. We parked our car Friday nite and walked wherever we needed to go; even the 7-11 was just across the street! The outdoor bar was excellent and we had a great dinner at Capri, again right on the premises.
We had such a good time, we are planning our family reunion here next summer!
October 15, 2013
Rated 5.0 out of 5.0 by ifdpete Rainy Beach Day
Although the weather was terrible with pouring rain & high winds, the staff was very accomodating. They recommended many indoor things to go see and we spent time in the on-site movie theater and indoor lazy river pool.
October 14, 2013
Rated 4.0 out of 5.0 by GenealogyBuff Great property for a value!
We stayed here when our daughter returned to Norfolk from overseas. Virginia Beach is just a 20 minute drive (depending on traffic) from Norfolk.
We had a beautiful courtyard view that overlooked the pool and the ocean. We could see the dolphins playing! The room was typical and clean. The beds were super comfy. The only issue I had with the room was that the slider door onto the balcony really needed to be replaced. It was very hard to open. The track was pretty beat up and it had a makeshift lock on it.
Housekeeping was ok. They usually forgot "something".... one day only one of the two beds was made. Another day they didn't leave washcloths.
We were very happy staying here though... Definitely recommend this hotel.
October 14, 2013
Rated 5.0 out of 5.0 by MartinK great room, great breakfast
I brought my family to the beach for a weekend. We had to stay in a suite because there were six of us. The beds were comfortable, and the view was fantastic.
We had breakfast before we left the next morning. They added a version of eggs benedict to the buffet - good stuff.
My girls enjoyed the lazy river.
October 10, 2013
Rated 5.0 out of 5.0 by txh62 Recommended Hotel
This hotel has everything!
Ocean front view, free vallet parking, a few restaurants, good breakfast, indoor pool, 2 outdoor pools, kids room (with live tortoise!) and even a movie room with good movies!
We had a good time.
October 9, 2013
Rated 5.0 out of 5.0 by KennyO Great location to everything on the board walk
I spent a week there, I always stay at HI Express hotels when I travel, this one is like the rest, clean and always friendly staff. Great sun rises and people watching from the balcony!
October 8, 2013
Rated 4.0 out of 5.0 by Tammy1966 Comfortable bed clean rooms
Only concern that I had was that I feel you should be able to smoke on the balcony. I understand not smoking in the room.
October 7, 2013
Rated 5.0 out of 5.0 by JennyAB Excellent Stay
My entire experience was overall wonderful! Michael and Dave at the front desk were great! They even valeted my car when the valet person wasn't in yet.
My only complaint would be that the food was expensive and the wait staff in all of the restaurants was not the best. We ate at the Greenery and the Square Whale. They just seemed like they didn't care if we were there.
All in all, I had a great experience. The hotel is really nice. I was able to enjoy the pool and the gym. We will absolutely be back next year!
October 7, 2013
Rated 4.0 out of 5.0 by Bill9000 Reservations
When I call the 800 number to make reservations , 6-weeks in advance and ask for a room overlooking the pool and want the room in the same building as the main desk .They tell me that is what I am getting. When I arrive at 4:00 pm to check in, the room is not ready, then I find out it is in the south building (which I did not want to be in ). Then they want to put me in a suit ...
I finally got in the proper room at 8:30 that night ..
From the way I see the story I was never put into a room over looking the pool, but I was put into a suit .... and this was done at the place where you make the reservations right from the beginning ..
October 3, 2013
Rated 5.0 out of 5.0 by Guest001 Great Stay
My husband and I stayed at this hotel for a friend's wedding and we were pleased. The location is great, the pools were clean and nice. The hot tub was very large. The restaurants were good and the wedding reception hall was fantastic. The only con is how large the hotel was and the wedding guests rooms were not any where near each other. The only thing that could have made the stay perfect would have been if the wedding guests rooms were all at least on the same side of the hotel or similar floors as it made for a lot of running around from floor to floor.
October 2, 2013
Rated 4.0 out of 5.0 by laryan425 Great place to stay
We had an ocean front suite and thoroughly enjoyed our stay. With 3 pools and 2 restaurants on the premises we had no need to leave. The boardwalk is great for biking and walking and everything we needed was at our fingertips. Great beachfront property. Our only wish was that renting beach chairs from the hotel would be an option in the off season.. We stayed in September so the outdoor pools were cold and unfortunately the indoor pool was pretty cold too. The hot tub was great though! Would definitely stay here again.
October 1, 2013
Rated 5.0 out of 5.0 by mittens3 Pleasant location and amenities!
If you want to run away to the beach and just relax, you should think about staying at this perfect Holiday Inn. It is fun because there are two outdoor pools and a lovely inside heated one that is open year-round. Also, there is always the ever-changing beach right below your balcony to watch the waves and the people wandering up and down the boardwalk.
There are 3 restaurants, including the special Isle of Capri on the top floor of one of the two buildings. The food is incredible and the chef makes special things every night. There is a good wine list and a good assortment of wonderful Italian dishes. It is a really nice place to go for a meal, whether you are alone or with a group of people. You should probably make a reservation because sometimes there are large groups staying at the hotel.
Every day a maid shows up to clean your room and it sure makes it nice to get a few new towels. If you are interested in the environment then you will probably ask them not to change the sheets daily, but if not they will. The rooms are spacious and ccomfortable. They have your choice of beds from king to twin and also a sofa to relax on. In addition, there is a microwave, small refrigerator and coffee machine right there. They put an iron and board in the closet for your convenience.
I liked the fact that they had free movies every day downstairs in their 50 person room. I watched Indiana Jones & the Temple of Doom my last night at 8 pm alone. It was a really nice way to unwind. Also they have a small business center that has 3 computers and they can get you some office supplies if you ask at the front desk. (Of course, the rooms are set up for Wi-Fi so you can just use your computer in your room.)
I do not like Pepsi so wish the machines with the ice on the floors had Coke products. They do sell both downstairs in the lobby shop.
My one criticism was that they do not have any stationery in the room--even some with the Holiday Inn logo etc.
September 30, 2013
Rated 4.0 out of 5.0 by TheBamFam Very Friendly Staff & Kids Eat Free
Was very nice. Water was a bit chilly but weather was unusually cold for this time of year. Loved the place. Great for families of kids. Only downfall was the Kids Area (where the turtles are) had a glorified babysitter. No real organized activities to come and attend. We weren't going to drop our kids off but thought they could make a craft. Nope, just color on paper or play with toys.
September 27, 2013
Rated 3.0 out of 5.0 by Tyler1272 Room service inconsistant
Rooms for others in my group were not ready by check-in time. One morning room service was there at 8:30 AM and the next it was well after 5:30 PM. I think the real problem is there was insufficient cleaning staff for the number of guests booked in the hotel.
September 26, 2013
Rated 4.0 out of 5.0 by marie291 Comfortable bed, but very slow service.
My only complaint was how slow maid service was. Although, check-in is not until 4 we were a bit hopeful our room might be ready a little earlier. We had to wait 3 hours outside while our room was being worked on. Also, on Friday, September 19, we had left our room at 8:00 a.m. and did not return until after 4:00 and was disappointed that our room had not been made up, our " do not disturb" sign went on the door knob for the remainder of the trip.
September 26, 2013
Rated 4.0 out of 5.0 by HazMatter Great location and a good night's sleep
Wonderful view of the beach from balcony, close to the walking path and the beach. Within walking distance (blocks) to off property shops and restaurants. Only issue with my stay was the room had party remnants left taped to ceiling. Upon checkout, desk clerk gave apologies. Pool side restaurant was a little high for this time of year.
September 25, 2013
Rated 3.0 out of 5.0 by Mitch176 Many good attributes.
This resort hotel is in a great location, right on a wonderful part of the beach. The hotel has many nice features. The pool is large and a nice design. The poolside bar is fun. The breakfast restaurant and it's buffet are excellent. The little water park is good enough to keep the little ones occupied for hours even if it isn't much for older children or adults. The special features of the property are a movie theater and a children's playroom/nursery. The drawbacks are that there are too few elevators and too few employees on duty at the lobby counter. Both of these shortcomings resulted in long waits for service at both locations. I guess nothing can be done to improve the elevator situation but just one more employee at the check in counter would be noticed immediately.
September 25, 2013
Rated 2.0 out of 5.0 by B001 Horrible Housekeeping Service
At 2 in the afternoon we called the front desk to ask when our room would be made up. We were told "before 5" and then they hung up. Called the head of Housekeeping; he doesn't work on weekends. We had to get dressed for a wedding at 5 PM. At 4:30 they showed up. The sheets did not fit; they were for a smaller mattress. They didn't leave toilet paper; we had to use kleenex. They didn't leave any soap or wash clothes. When we checked out I told the front desk and they didn't really seem concerned. The response was "That's the way it is sometime". For this price I would think they would have better service; or at least show more concern. Room was quiet however and location is right on the beach
September 25, 2013
Rated 5.0 out of 5.0 by Trenton My number one place to stay in VA!
The services is great, and the three pools are great for kids. Love the people at the front desk!
September 24, 2013
Rated 5.0 out of 5.0 by VHDLLD Nice oceanfront room, exceptional staff.
My wife and I stayed here for a couple days this summer and really enjoyed ourselves. The room was clean and the staff were all pleasant and helpful. We are planning to return.
September 23, 2013
Rated 5.0 out of 5.0 by gabby691 Excellent Hotel!!
We had a great stay. The hotel has a lot of activities for kids such as the movie theater, playroom, swimming pools, etc. Staff was very friendly and helpful. The only thing we didn't like was that there was only a shower and not a bathtub in the room. Other than that everything was great and we plan on returning next year!!
September 23, 2013