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Rated 4.3 out of 5 by 123 reviewers.
Rated 5.0 out of 5.0 by Great location Nice up-to-date property. Close to everything I needed. Staff attentive and professional. January 13, 2014
Rated 4.0 out of 5.0 by Fun family time We live nearby, but stayed one night as a treat for my sons. We were very happy with all of the facilities. The room was very clean and comfortable. The pool was great, and the kids even tried the gym. Everyone was very helpful. December 30, 2013
Rated 5.0 out of 5.0 by Great Place! Great Price! The hotel was very nice and the staff were very friendly. Wish we could have stayed more than just one night, because the kids were really enjoying the indoor pool. Very close to many good eating places and shopping centers. Will definitely return to this one! December 12, 2013
Rated 5.0 out of 5.0 by Great room and friendly staff This was a very nice hotel! Staff was great and very friendly and helpful! December 8, 2013
Rated 5.0 out of 5.0 A Great Place To Stay The entire hotel is spacious, very clean and in a very good location as far as restaurants and entertainment are concerned. I usually have issues with the comfortability of beds and pillows, but I slept like a baby when I stayed here. The staff are professional, friendly, attentive and helpful. My experience at this location is the reason why I always look for a Holiday Inn when I travel. November 20, 2013
Rated 2.0 out of 5.0 by Poor customer service Front desk was closing thier registers when we showed up. We were ignored for a couple of minutes, I would have left if I hadn't already made the non refundable reservation. They seemed uninterested in us as if we were an imposition. The rooms were big I didn't like the door arrangement by the rest room. The pool was nice and the fitness room was ok I won't be back to this hotel the price was too much for the service received November 19, 2013
Rated 5.0 out of 5.0 by Very nice hotel We stayed at your hotel prior to leaving for a cruise. The hotel was very clean and the rooms were very spacious and comfortable. The staff was helpful in finding us a good restaurant. We discovered that some of our cruise papers had printed incorrectly so we were able to go to your business center and reprint the documents which was a lifesaver. November 14, 2013
Rated 5.0 out of 5.0 by Great Night The hotel staff is very friendly and helpful, our visit there was awesome. We will be back... November 14, 2013
Rated 5.0 out of 5.0 by great services Excellent hotel service. and its people Excellent hotel service. and its people. The modern hotel environment, the area very accsesible October 3, 2013
Rated 3.0 out of 5.0 by Food The breakfast was poor, good service just no flavor. September 30, 2013
Rated 4.0 out of 5.0 by Large Room We had 2 queen beds and plenty of room for our luggage and shopping bags. The room was very clean and very quiit. We enjoyed our stay and would probably stay there again. September 19, 2013
Rated 5.0 out of 5.0 by Excellent Choice Good location with lots of places to eat nearby and within walking distance. Great staff, very clean, and quiet. Nice exercise facility. Highly recommend. September 10, 2013
Rated 5.0 out of 5.0 by Comfortable and quiet Enjoyed our stay very much. The hotel was quiet, clean and very comfortable. Would highly recommend it. August 29, 2013
Rated 5.0 out of 5.0 by This what awsome is all about. This was a great Holiday Inn. Clean Great staff Awsome room. August 28, 2013
Rated 5.0 out of 5.0 by Perfect Stay Everything was perfect, I would like to thank Mr. Carson for his friendly and helpful during the stay. August 18, 2013
Rated 5.0 out of 5.0 by Very Satisfied but a little high on the rates Hotel was very nice, clean, and comfortable. Service was excellent. The rates were a little high compared to Holiday Inn just 10 miles away in Pearland, Tx. Which I stayed at the weekend before and they offered a very nice free breakfast. With all the competition in the area I think the rates should be more competitive. August 17, 2013
Rated 1.0 out of 5.0 by Greatness We would return to this location room, help, service was outstanding! Joe & Diana August 14, 2013
Rated 5.0 out of 5.0 by Great staff at registration desk. The lady that checked us in did an outstanding job. She was knowledgable and very helpful. August 12, 2013
Rated 3.0 out of 5.0 by Oops! When we checked in we were given a card key, but when we went to our room it had sheets on the floor and a filthy bathroom. We immediately phoned th front desk and told them our problem. They said they would send the maid right up. We explained we had a dinner reservation and to hurry. Well, 3 phone calls and 40 minutes later she showed up. August 10, 2013
Rated 5.0 out of 5.0 by Awesome Stay! Great experience from the moment we arrived! Very courteous staff and quick service followed by a very clean room with comfortable beds/pillows and up to date bathroom. We couldn't have asked for a better stay! Thanks for an awesome experience! July 25, 2013
Rated 1.0 out of 5.0 by Aweful customer service from the front desk staff and housekeeping was just as rude! Hospitality is not very important at this hotel. Not good when you are a well established hotel brand. :(( July 6, 2013
Rated 5.0 out of 5.0 by Holiday Inn Experience I absolutely loved this hotel! It had everything I needed and more, It has shops very close by, you can walk around and the hotel staff is very nice. When I come back to Houston I will definitely book here again. May 18, 2013
Rated 1.0 out of 5.0 by Did not honor reservation I made 3 reservations for myself and two colleagues by speaking to a reservation agent, because the Priority club website was not able to handle the request. These were for 4 nights for myself , 3 nights, and 2 nights The first guest arrived earlier, and the first (my) reservation was mistakenly given to him. When I arrived, I was told that my reservation for 4 nights would not be honored, that I would be given a larger room at a higher rate, and would need to extend my stay. I was assured that after the second night, my booked rate would be honored and I could remain in the larger room. I felt that there might be a problem when my room key failed to work after the third and fourth day. Upon departure I was presented a bill with rates much higher than my reservation, which I contested. I was told that the manager would call me on my cell phone to discuss the problem. I never received a call. May 13, 2013
Rated 4.0 out of 5.0 by Upgrade your Platinum Members! Have griped about this before. This property has an unyeilding policy to not upgrade IHG's beloved Platinum members. I have been told on 3 sperate occasions that no upgrades are available only to log on upstairs to see those same suites ready to be booked. I can stay where ever I choose and come to Webster 6 times a year for 3 nights at a stretch and because of this property's policy have stayed at a host of Hilton properties this year that seem to value my dollar a little more and because of this issue. I like the property, love the bartender and the location is just fine, but if you travel like I do and stay loyal to a program, the program should be just as loyal and consistant or else variables change. Will be there Wednesday night - can't wait to see if I am offered an upgrade... May 13, 2013
Rated 3.0 out of 5.0 by Food Service lacking......... I stayed at this Holiday Inn for the first time to attend the NRA Convention. Generally I am very happy with my experiences at Holiday Inn.....but I seem to have caught this one at a bad time. Room Service had run out of many of the items I wished to order. This was the first hotel I have ever stayed at (with Room Service) that had no bottles of beer to serve with my dinner - a disappointment after a long day. The bed was uncomfortable - too soft. I could say...."better luck next time"......but for me there will not be a next time. May 10, 2013
Rated 3.0 out of 5.0 by not a good value First off our tub drain was broke the whole week and they never fixed it the entire week. We had to "rig" it everyday. Next, the kids eat free is a joke. The breakfast buffet is 10.99 for adults and is nothing more than a continental breakfast ( toast, bagels, cereal, muffins ect) that's not drinks included then a tip and tax so for two adults what a RIP OFF!!!!! We were not that dumb. We went to Denny's down the street and got nice BIG hot breakfast for everyone for less than that price. Then the next day went to McDonalds the other way down the street and did the same for a lot less. If you stay at a Holiday Inn express you get it for free why do you have to pay for it here????? The Plus side I will say it was clean and very nice otherwise. May 10, 2013
Rated 5.0 out of 5.0 by WeekdayWarrior I have been traveling to the area for more than a year. I have stayed at many other hotels, and hands down - this Holiday Inn is the best of all. I'm a regular, and will continue to be. Thanks for all the wonderful things you do to make a traveler feel like there truly is home away from home. May 7, 2013
Rated 4.0 out of 5.0 by Overall Experience Rooms and beds were excellent. Breakfast was good but personnel kept pushing buffet and that was a bit expensive for small eaters. Other than that no complaints. May 3, 2013
Rated 5.0 out of 5.0 by The Staff was great! I really enjoyed my stay at this Holiday Inn. At the end of the day, its great to go downstairs at get great service from Elizabeth. Great person to have behind the bar. On a different note, I would have liked to be able to to take my drink outside and enjoy the outdoors but there is place to sit other then the front bench. I assume because the pool is indoors. But other then that, i really enjoyed my stay and would do it again when in the area again. Thank You May 2, 2013
Rated 5.0 out of 5.0 by Great service and relaxing! The personal were great! They would help with anything you needed! The room was very clean and the beds were comfortable! We enjoyed the indoor pool. We just had a relaxing weekend! April 7, 2013
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