Rated 4.0 out of 5 by 249
Rated 2.0 out of 5.0 by ChezVegas Dont stay on Football Days
My wife and myself booked the Holiday Inn Wembley for a re-arranged concert at the Wembley Arena however at the sametime as the FA cup Semi Finals were taking place. The hotel is clean/tidy and rooms are of good quality however the bar staff were very unfriendly and never smiled once. We decided to have some lunch in the bar prior to the concert which was not cheap, and at first this was very relaxing however within 10 mins of ordering food around 60 or 70 footballs fans started entering the bar and within another 5 mins this grew significantly and the singing and chanting started with bad language, not once were they told to stop the language or stop chanting infront of children or elderly guests staying at the hotel and this offended my wife extremely, if they wish to allow this to happen they should have a separate area for guests to drink away from this or for a hotel chain should not allow this to happen. Also after we had ordered our food a separate menu was put on the bar with significantly reduced food for the football fans which annoyed us further.
April 17, 2014
Rated 3.0 out of 5.0 by Andy671 Not a great stay
I have used this hotel before as it was convenient for traveling to my customers in the area and the city.
I then found out it seemed there had been a complete change in everything all the way through the hotel.
The bed was really soft and was uncomfortable and were unable to change it as all the beds were the same. In which gave me a bad back for the next few days. As a guest I was surprised I had to pay for WiFi in my room, but it was free in the bar.
Overall I felt it had gone down hill since the last time I visited. I probably wouldn't stay again.
April 10, 2014
Rated 5.0 out of 5.0 by BluemoonRising1 Great location to explore London
We stayed at the Wembley Holiday Inn in April 2014 and were apprehensive due to it being so close to a major sporting venue. However the location is PERFECT for Wembley Stadium and with close proximity to the train and tube stations, it’s a great location to explore London.
The hotel being immediately next to a new shopping and leisure complex provides some good dining options for the travellers staying more than one night who are looking to dine without the hassle of taking taxi’s or long walks.
Staffs were all excellent, very friendly and courteous; rooms and the hotel had recently refurbished so very modern, clean and comfortable. The kids particularly liked the pool. The only negative was the price of the alcoholic drinks! London can be expensive but the hotel prices, as always, were too high. However despite this minor blot we will return and would recommend this hotel for London travellers!
April 9, 2014
Rated 5.0 out of 5.0 by alrjo78 Friendly staff made it a great stay
I spent a few weeks moving to and fro from this hotel, with a huge amount of luggage. It was the staff that made my stay so enjoyable - remembering my name, always saying hello and helping lug my bags back and forth from the car.
Thank you so much - I really appreciated your kindnesses.
March 28, 2014
Rated 5.0 out of 5.0 Excellent location! Lovely hospitality! Breath-taking view!”
The hotel has a excellent view of the stadium my wife and children had amazing time with the staff being so friendly and very approachable
the value price of the food and room close to the stadium was unbeatable
March 25, 2014
Rated 5.0 out of 5.0 by Paul606 Great staff and excellent food
Stayed for one night on a business trip. Was welcomed with a personal touch. Room was clean and functional. The restaurant was superb; the maitre'd (Peter) could not do enough to ensure all was well. The food was superb. Parking was v reasonable.
March 23, 2014
Rated 5.0 out of 5.0 by Bev1606 Staff
Excellent service and welcome from all staff especially Fatima and Sophia very helpful and accommodating in all requests
March 23, 2014
Rated 2.0 out of 5.0 by Bizzier Customer Service
My special thanks to FROY who was on reception when I arrived and looked after me throughout the rest of my stay. I was there for 4 days. He always had a smile on his face and remembered me. :-)
I was not happy with the staff behind the desk for breakfast especially Pauline. Pauline needs training on customer service. She needs to be courteous to the guests and particularly learn to smile. If the breakfast queue is long as least ask other staff to help her and not ask the guest at the front to step aside and 'I will deal with you later'!
The staff in the bar, especially the two girls with the glasses who look similar and can be mistaken for sisters, also need customer service training. Both of them do not know how to talk to their guests and giving dirty looks in the evening is not helping either. If guests where eating food brought from outside in the bar, there is a polite way to inform guests that this is not allowed.
Overall I think the majority of the staff working at your hotel need training on customer service considering that is the main part of their job and learn to speak to guests in a better manner.
March 20, 2014
Rated 5.0 out of 5.0 by mattymatty88 good staff service
Excellent value , fast and helpful staff , nice rooms decor!!
March 17, 2014
Rated 5.0 out of 5.0 by Bettybeckslad Usual Great service
Have stopped here for 2-3 days a week over the last year. Staff are always friendly, helpful and keen to help. They take the trouble to remember your name and are always pleased to see you. Rooms have been upgraded to a very nice standard. No problems with any external noise.
March 17, 2014
Rated 5.0 out of 5.0 by RAICH37 GREAT TIME PITY ABOUT THE RESULT
A really nice Hotel ideal for Wembley events' Staff great,Rooms fine,being refurbished so have a 'newly painted' smell but that will fade in time.
Staff were fine,food fine,if only Sunderland had won it would have been a perfect weekend.
March 14, 2014
Rated 5.0 out of 5.0 by MadeUp01 We had a friendly welcome from the reception staff who were also very helfpul.
The hotel is in an ideal location with Wembley Arena, the Retail Park and Wembley Stadium Railway Station all being just a 5mins walk. Our twin-bedded room was spacious and we had outstanding views, especially at night. The food from the light bites menu was plentiful and served piping hot and we thoroughly enjoyed our breakfast. We used the complimentary leisure facilities and my granddaughter and I found the swimming pool water the perfect temperature.
March 13, 2014
Rated 5.0 out of 5.0 by Safc67 Extremely satisfied
My party and I stayed at the Holiday Inn as we were visiting London for the Capital One Cup Final. The staff were excellent and couldn't do enough. The rooms were clean and comfortable. We all enjoyed our stay and would definitely stay again. Thanks to all the hard-working staff who were pleasant and welcoming at all times!
March 9, 2014
Rated 4.0 out of 5.0 by Mike 1894 Under Control
Our visit was or the Carling Cup final, and whilst the guest in the hotel appeared to be football fans from both teams at no time was their a tense atmosphere. the staff were great and the security personnel were extremely well organised and at no time did you feel that their would be an issue. The room was as expected and we had no issues. We would most certainly book this hotel again when in Wembley.
March 8, 2014
Rated 5.0 out of 5.0 by Cazzberry Fantastic hotel
We were extremely impressed with our stay. It was a special birthday treat.
The staff at the hotel was exceptional, especially a young lady named Fatima. The staff have excellent customer service skills, they were helpful attentive and polite.
The room was exceptionally clean and comfortable, breakfast was excellent and we enjoyed the facilities provided.
Will definately be returning in the near future.
March 3, 2014
Rated 4.0 out of 5.0 by bradooo22 great stay
had a great stay at the holiday inn wembley staff were great very helpful and polite. great for going into london central very easy. breakfast is fantastic dont miss it. i will do the stay again
February 13, 2014
Rated 5.0 out of 5.0 by Andrea666 the best servive ever
Even the hotel is going true refurbishment the service is still good and the room are still comfortable. The staff is grate and wonderful specially Maria. I am very happy i choose this hotel and i will do it again!!
February 12, 2014
Rated 5.0 out of 5.0 by Jewelthief Great reception staff and hotel
I have been coming here since it was Plaza and the main reason
For coming is the reception staff and their manager, she is fantastic
January 30, 2014
Rated 5.0 out of 5.0 by Zohk Great experience
My stay was awesome. Really enjoyed all the facilities provided and great service. Only one thing would sure mention, that having shown my priority club card at the desk when I checked in we still had to check out at 11am. Whereas we were told priority card holders can check at 2pm the latest. Was not happy about that.
Otherwise overall enjoyed my stay and would definitely recommend it to others.
January 29, 2014
Rated 5.0 out of 5.0 by Alanisace1 An oasis of peace in busy Wembley
I've stayed in many Holiday Inns and HE Expresses, but this hotel does move the bar up for the rest.
Yes, it's pretty new, but its the design, of the public areas and certainly my room , which gives the good impression. Add to this friendly, cheerful and efficient staff, (which seem to come as standard in most Holiday Inns), a d you have the oasis I spoke of.
Mine was a brief stay, but I did enjoy an excellent breakfast to set me up for the following day. Thank you all.
January 28, 2014
Rated 4.0 out of 5.0 by Bamber Great Venue
The staff are really friendly and you always get a warm welcome.
The hotel is a great place to meet for business and meetings.
January 24, 2014
Rated 4.0 out of 5.0 by Boytunde Generally Good Comfortable Hotel
Very Good Hotel staff friendly and good facility.
Staff are fantastic
January 14, 2014
Rated 5.0 out of 5.0 by Paul1421 Perfect Stay
Very worm welcomed by reception team. Warm and clean room. Good quality food in the restaurant and Ideal location
January 7, 2014
Rated 5.0 out of 5.0 by Valz Great rooms and location
Cannot praise highly enough. Rooms great location good direct to London.
January 4, 2014
Rated 4.0 out of 5.0 by Sanjc Room old and worn but staff were excellent for customer service
Disappointed with the room as it was not up to Holiday inn standards! very old and worn out. But we were told they will refurb it in 2nd quarter of 2014. Would have been better to have an refurbished room.
Staff were amazing the best team I have come across in my travels worldwide. You should be proud of your staff.
January 2, 2014
Rated 5.0 out of 5.0 by Diddy man A pleasure to stay here
We received excellent service from the helpful and friendly staff. Nice Spa facilities. Lovely breakfast. Super room. Many thanks to all the staff. Dave and Heather.
January 1, 2014
Rated 5.0 out of 5.0 by GreenSTEM Great Hotel and Staff
As a regular stayer at the Holiday Inn for a great number of years you get to know the quality which is always high. Went for a long weekend with the wife and had a very busy day sightseeing central London. A very warm welcome from Fatima at reception who made us welcome - yep the staff make the company and not the other way...she upgraded our room, pool out of service which was a shame as we rreally wanted to use the facilites following day we had to rush. 15 minute walk from Wembley Central tube which was the only drawback but still we elt at home with the welcoming staff.
December 30, 2013
Rated 4.0 out of 5.0 by Redmikasa Great location
Had a good stay, even when checking in late and out early staff very attentive, only downside is the car park. Looks a little like a building site and not easy to navigate
December 28, 2013
Rated 5.0 out of 5.0 by burgress good room
good place when in London and attend concerts and sport events
December 27, 2013
Rated 5.0 out of 5.0 by dj17 NICE MODERN UPDATED HOTEL
GREAT HOTEL WITH UPDATED MODERN FACILITIES. STAFF VERY FRIENDLY AND EFFICIENT. LEISURE FACILITIES ALSO VERY NICE, GREAT FOR KIDS.
December 26, 2013