Rated 4.3 out of 5 by 188
Rated 3.0 out of 5.0 by Mavis123 Friends wedding at Holiday Inn Bromsgrove
Last weekend we attended our friends wedding at this hotel. The wedding was planned perfectly and ran smooth, well done to the team, The wedding meal was first class, the reception room, decoration and service was well organised and lent to a calm relaxed atmosphere.
On a down side, more attention to cleaning in the bathroom of our room.
Better organisation in the breakfast area.
The hotel itself is set in spacious grounds which are clean and well maintained.
Inside the hotel, reception and bar/quiet areas are clean and pleasing to the eye.
The other facilities on offer i did not use, but my husband was impressed with the pool.
August 20, 2014
Rated 1.0 out of 5.0 by Thedorsetdriver Whoops
Not what I expect from a Holiday Inn! Rooms are of the old style cramped and small. They put in a comfy chair, but it wouldn't fit anywhere and was a nuisance. Room was clean but tired and the underside of the bath mat should no have growth on itt. Evening meal (bar menu) only. No reason given as to why the resteraunt was closed. I must say the breakfast took the biscuit! Two choices of egg, grey and rubbery scrambled, amd fried where the the yolk was hard and the white undercooked. The staff at breakfast were not friendly. The pool was nice, quite warm, but difficult to get in and out of if any kind of mobility is an issue. The spa pool was not working. The steam room went from hot to reall cool, mo comstancy I would expect from a steam room. The overall apperance of the hotel is tired and in need of a refit inside and out. I use Holiday Inn a lot but not this one again.
August 20, 2014
Rated 5.0 out of 5.0 by Jane1998 Review
This hotel has everything we want for a comfortable stopover. The location and staff are exceptional.
August 19, 2014
Rated 3.0 out of 5.0 by ASF16 Expected More
As a gold member I expected more of a welcome at the check in desk. The service at breakfast was slow (waited several minutes for a pot of tea to arrive), also due to the volume of guests having breakfast the hot food plates were not replenished quickly enough. It appeared there was not enough staff to cope with service required!
August 15, 2014
Rated 5.0 out of 5.0 by K883 Value for money
Generally good value for money between 2 people sharing a room. Breakfast was over-priced for what it was.
August 14, 2014
Rated 2.0 out of 5.0 by carl1001 very poor breakfast
no plates,bowls,eggs,bread,sausage,almost out of orange juice bacon was stone cold very poor experience
August 14, 2014
Rated 5.0 out of 5.0 by Loopy10a12 Great service and comfortable room
Very good stay over night excellent value. Having the use of the pool, steam room and gym was a bonus especially that these were included in your cost. The staff at the hotel were very obliging and very pleasant. The room was well equipped with things you need although we did experience some outside noise from the road and the doors in the corridor but that is expected.
August 14, 2014
Rated 5.0 out of 5.0 by Big Wolf Superb all round
We stayed here before a visit to West Midlands Safari Park. Having stayed in several different hotels in the area before my wife and kids have now told me we are to stay nowhere else when in this area.
The staff were fantastic, friendly and welcoming an nothing was too much bother for them. The room was very comfortable & immaculately clean. Food was excellent, the kids loved it. Also the pool was very relaxing and most enjoyable.
Both myself and my wife found the stay very relaxing and the kids had a ball there. Couldn't ask for better really.
August 12, 2014
Rated 4.0 out of 5.0 by Whitester Good Service buit Room for Improvement
My only complain was in the cleanliness of the room.
Linen was good but carpets were dirty and in need of replacement and bathroom looking tired.
August 11, 2014
Rated 5.0 out of 5.0 by Sven Always a good choioe
Staying regularly in HI Bromsgrove, it is always a pleasure to be there. As Platinum Member of IHG-Club normally get upgrade to nicely decorated and spacious Executive Room.
Very friendly and helpful staff.
August 8, 2014
Rated 3.0 out of 5.0 by Pops11 Reception staff charming as usual and comfy bed..let down by poor breakfast and very rude staff
I often stay at holiday inns as I've always found their beds very comfy and rooms more than adequate for my needs.the reception staff are always charming and pleasant but the breakfast staff on this occassion were awful...the first morning a chap tried to take my mums plate while she still had food on it and she had clearly not finished!on the sunday morning as it was so busy we had to eat in the bar area where cups and loose tea bags and a hot(ish) urn was provided..not the same as having a pot of tea and tea bags tasted stale..my mum had gone to the breakfast earlier as my brother and his wife who had also stayed were leaving early.my mum only wanted a cup of coffee as she was eating with me later and was told she couldn't have one!!..not only that but when I mentioned this to the older woman when we did actually go and eat she was very rude and said well it wasn't me..no offer of an apology either.
I appreciate that breakfast time must be chaotic but rudeness is unforgivable..and definitely put me off returning here.
The food the night before was served by a lovely young girl,unfortunately I didn't catch her name otherwise I'd have mentioned her personally as she was so friendly,but unfortunately the food was bland and I do think I could hae been offered Parmesan cheese to go with my tagliatelle ..
The pool was a lovely extra altho looked a bit tired in places..very pleasant chap at pool reception .
I initially put that I wouldn't stay here again but on reflection if certain members of staff could be retrained in customer services the smaller issues could be overlooked!!
August 7, 2014
Rated 5.0 out of 5.0 by devonlad wedding reception
Great care was taken by all the staff to ensure we had a good time. It was lovely to see the children had the same attention as the adults.
August 6, 2014
Rated 5.0 out of 5.0 by Orca2014 Relaxing Hotel with friendly staff
I spent 4 nights here, with my 2 young children; we all had a relaxing enjoyable time. This was a calm hotel during our stay. The staff were all very friendly, polite and helpful. The Food was of a good standard. Kids eat free with an adult - mine enjoyed everything they ate . The Pool was used each day and was enjoyable to use. The hotel is very well situated as a base for exploring the surrounding areas and local sites.
August 5, 2014
Rated 3.0 out of 5.0 by Wickets Beware how they use your debit card!
Room was great ,food was ok, friendly pool staff, but our time there was ruined by the fact that our ability to use our debit card was frozen by the hotel in case of costs incurred. There were none. Although the problem was reported and we were promised it would be sorted out our money wasn't 'released' until 5 days after we returned home!
August 1, 2014
Rated 4.0 out of 5.0 by ngdav hotel exterior awful
outside looks terrible with rotting window frames to rooms but inside its ok, bar area and bedrooms very nice
July 31, 2014
Rated 5.0 out of 5.0 by PatJ60 Bromsgrove - a Ruby wedding weekend
I wanted to give my wife a break for our Ruby wedding anniversary. We chose the Holiday Inn at Bromsgrove for its location, surrounding and ambiance. We were not dissapointed, the staff were very attentive and helpfull, the hotel was clean and well presented, The room overloocked the Clent hills, was clean and airy. With plenty of parking space even hough there was a function on we had no problems. We were provided a free upgrade as Gold card members. The restaurant staff could not be faulted and food in the restaurant was excellent. This was only slightly let down by the steak my wife had, it was not up to the usual high standard. This was not a chef issue but a meat supplier issue.
We enjoyed the experience so much we have decided to use the hotel as our pamper hotel and will certainly be visiting it again, probably quite regularly!
Thank you for making a special weekend such a lovely experience for us both. We will be back.
July 30, 2014
Rated 5.0 out of 5.0 by anila2Lobo Happy Stayed
We stayed for 3 days at holiday inn , occasion was our wedding .. we enjoyed every minute of it .. The location is perfect, away from noise yet very close to almost everything, The room was big, spotless and a lovely view air conditioned room was just perfect for my bridal hair and make up in this hot weather. The staff provided excellent service. The pool was lovely. It was fun swimming with my husband in a nice big warm pool+Jacuzzi,sauna and steam room and Gym. The bed was amazing and very comfortable. Breakfast buffet was great every day on request hot chocolate to my room . on the whole the stay was fantastic .. Highly recommend it. Want to come back soon Mr and Mrs Lobo
July 30, 2014
Rated 4.0 out of 5.0 by Oliver's Dad Comfortable hotel, shame about the food.
Nicely decorated hotel with well looked after courtyard. We had a relaxing stay.
The children's bed in the family room was very uncomfortable.
The food was bland and uninspiring, and too expensive for the quality.
July 28, 2014
Rated 4.0 out of 5.0 by Alx76 Holiday Inn, Bromsgrove
Clean, confortable accommodation with friendly staff
July 28, 2014
Rated 4.0 out of 5.0 by pw123 convenient location for M5
convenient for visiting local NT properties,
small pool but nice to go for a swim after day out.
Some noise from Motorway but only if you're a light sleeper (my husband isn't so never heard a thing).
July 24, 2014
Rated 5.0 out of 5.0 by Donmanchester77 Relaxing Evening and Great Service
Really nice hotel, great room and the food was really good. After a very busy day was nice to relax with a drink in the spacious bar. For business would stay again.
July 20, 2014
Rated 4.0 out of 5.0 by Carole H Business trip
I have stayed at this hotel a number of times on business and always find the rooms comfortable. This is the first time I've had breakfast and I wouldn't have it again. You are left waiting for the buffet items to be replenished and it was hard to pin down a member of staff to ask for the missing items. Disappointed with the lack of choice for digital TV channels.
July 19, 2014
Rated 4.0 out of 5.0 by RacheyB A night away
This was as nice hotel, food could have been better but staff excellent.
July 17, 2014
Rated 5.0 out of 5.0 by Bunny114 Very good hotel
Everything you would want from a hotel except for the food. Found a very limited menu for evening meal and quite pricey. Breakfast was an exception as that was very good and plentiful.
July 17, 2014
Rated 5.0 out of 5.0 by Coach Marco Comfortable bed
The bed was really comfortable. Single bed ; part of a twin bed room.
Wifi would not connect but as it was late I decided not to contact reception though reception did not bring up its means of usage on arrival ie codes etc.
July 16, 2014
Rated 5.0 out of 5.0 by Jayney gt Excellent venue and facilities
Super break in attractive venue with excellent facilities. Friendly and helpful staff. Would definitely stay there again.
July 15, 2014
Rated 5.0 out of 5.0 by shirl39 Lovely clean hotel,
We stayed for one night as we were on our way to Minehead. Rooms were very comfortable and clean, we were on the ground floor but the noise level was very minimal. Close to the town centre. Didn't purchase breakfast as thought it was quite pricey. Overall stay tho was very good.
July 11, 2014
Rated 3.0 out of 5.0 by Steinbock59 Durchschnittliches Hotel, Hotelleitung nicht sehr entgegenkommend
Bei auftretenden Problemen unflexibel
July 10, 2014
Rated 4.0 out of 5.0 by henne 66 good value for money
friendly staff, nice location , good price. good sleep, rooms big enough, toilet firstfloor rooms very little room. otherwise a good place to stay
July 9, 2014
Rated 4.0 out of 5.0 by offshorebill Bar furniture
Very few hotel bars worldwide offer comfortable seating,they do not consider back support as important,it is to people over 55
July 7, 2014