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Rated 4.1 out of 5 by 427 reviewers.
Rated 2.0 out of 5.0 by holiday Inn express at LAX The hotel itself is OK. The problem was with the front desk staff. During my visit, the room key card machine at the front desk did not always work. Some guest keys did work, and some did not. My room key never worked despite repeated attempts by the desk staff. the maintenance man had to let me in my room several times. They stated the manager needed to come and reset the machine. When i asked when he would be there to do that, they said the next morning. If no ones cards had worked, they would have called him right away to come and fix it. But since only a few key cards were not working, they would not call the manager. In other words, i was not important enough of a guest for the manager to come in and fix the key card machine. It seems to me that EVERY guest should be important enough for the manager to make a special trip in to fix a problem. Especially so i could have a working room key. I was not impressed by staffs attitude, and doubt i will stay there again. 17 October 2014
Rated 4.0 out of 5.0 by Met Our Needs! Nice hotel. Great staff. Close to rental car return, walked to eat. Lots of breakfast options. Kids liked the basic pool. 17 October 2014
Rated 4.0 out of 5.0 by Courteous and Professional The receptionist was very attentive to my needs and directed me to all facilities that were convenient. Greeted me with a smile. She enusred that I was able to take advantage of the awards points and ensure the military discount was included. Everything expected from Holiday Inn was provided. I will in the future continue to use this hotel. 16 October 2014
Rated 5.0 out of 5.0 by check in Staff member was was extremely courteous and helpful. WE had been on a cruise and arrived early and he was quick to get a room ready for us. 15 October 2014
Rated 4.0 out of 5.0 by friendly staff I found the entire staff at this hotel to be friendly and accommodating. From the front desk to the breakfast bar to housekeeping--I never felt ignored. For me, the attitude of a hotel's staff is just as important, if not more important than any other amenity. The only gripe I have is the lack of available spaces in the hotel's parking lot. I think that it should be checked regularly to see if the vehicles parked there are actually hotel guest vehicles and not neighboring apartments and businesses using the HIE lot. Free parking is wonderful but I really had to work to find a space!! 15 October 2014
Rated 5.0 out of 5.0 by Stay at LAX Holiday Inn Airport We like the Holiday Inn Express for their convenient location to the Airport, friendliness and price is right. 15 October 2014
Rated 5.0 out of 5.0 by electrical outlets The electrical outlets on the desk lamps are too close to a ridge for many adapter plugs to fit in. 15 October 2014
Rated 5.0 out of 5.0 by location was able to drop car off at hertz and walk to hotel, then catch shuttle in the morning 15 October 2014
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