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Rated 4.1 out of 5 by 458 reviewers.
Rated 4.0 out of 5.0 LAX stopover The most important item was the attitude of staff - at the speed of check in which was a pleasant experience, and for assistance at check out. Ricardo was very sensitive to our personal needs and that was important to us. We were very impressed by the sound proofing which meant we did not hear a single aircraft the whole time, in spite of being in close proximity to the airport. The Shuttle provided was prompt and hassle free. We would certainly stay again in similar circumstances and have no hesitation in recommending the property. 25 November 2014
Rated 2.0 out of 5.0 by Property Needs Attention This property needs attention. Elevator sounds horrible, almost unsafe. Upon arrival, we saw red stains on our curtains and moved rooms. The second room had strong carpet odor. We asked for a deodorizing clean, but the smell returned after a day. They really should do a deep clean throughout the property. Every single machine in the gym was broken and malfunctioning. Neither the water nor the wipes were replenished during our stay. Our shower appeared to be clogged b/c the water did not drain properly and the door in the bathroom was rusting. Front desk staff is not friendly nor warm. Hotel rates in L.A. are high, so given this price point, free parking, and location, it's a decent value, but just don't have high expectations. 24 November 2014
Rated 5.0 out of 5.0 by Great place near the Airport LAX It was a stop over until we were ready to hit the road to Palm Springs. Great place to stay for an over night connection. Extremely clean and staff were ver helpful and friendly. 21 November 2014
Rated 5.0 out of 5.0 by Betten sensationell perfektes Hotel für Kurzaufenthalt super freubdliche Mitarbeiter vom Empfang bis Shuttlebus Fahrer 20 November 2014
Rated 5.0 out of 5.0 by Just needed to be near the airport If you are looking for a place that delivers a clean room and dependable shuttle, then look no further. I was very happy. We left too early to have breakfast, but that is also a BIG plus for me when booking a hotel. 19 November 2014
Rated 4.0 out of 5.0 by Adequate Room, Good Parking but No Free Weights My only disappointment was that while various documents described the fitness centre as having cardio machines and free weights, there were in fact no free weights. Having this equipment in a hotel is very important to me, particularly when staying a week or more. The cardio is less important than the free weights as I can always go for a brisk walk. 19 November 2014
Rated 2.0 out of 5.0 by Lousy shuttle service Arrived @ 9:50pm at LAX on a Tuesday and took two phone calls and over 40 minutes of waiting before the shuttle bus showed up to pick me up. No apology for the long wait time by driver or receptionist. Hotel is not that far from airport, and I saw buses from at least 6 other hotels cycle thru at least 3 times while I waited. In the mornings, the shuttle runs every 30 minutes which is fine. But at night, you have to call and they will dispatch the shuttle to pick you up. It would have been a lot faster to just catch a taxi to the hotel or ride one of the nearby hotel shuttle buses and walk over to the HIE. Hotel itself was clean, but it doesn't have sound proof windows like you'd typically see at a hotel located near the airport. Was hard to get a good night sleep due to all the jet noise. Won't stay here again. 18 November 2014
Rated 5.0 out of 5.0 by Spacious Room and great view of the Mountains Had just gotten off a 15 day Hawaiian Cruise. The staff was courteous and checked me in quickly. The shuttle driver gave me the names of a few place to eat at. He even offered to take me if I wanted to eat Mexican. Had a most enjoyable stay. 17 November 2014
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