Rated 4.2 out of 5 by 132
Rated 1.0 out of 5.0 by Davybear Holiday Inn Nightmare
The first impression that I received at checking was that this property doesn't recognize it's IHG card holders.
I had to ask for a bottle of water and there were no cookies set out. Next I check out the dining room to see if I could fix a cup of coffee but most machines had out of order on them or were bolted to the floor.
I felt sorry for the desk clerk she could hardly stay awake and yawning uncontrollably. She did let maintenance know that the toilet in my room was wobbly.
I returned from my business meeting and was advised by the front desk that my room was closed for repaired and they would look for me another. Amber and Chad checked out another room for me and so I unpacked my
medication, insulin and slippers. Then left the property for dinner. Upon returning I realized that my key would not open the door to our room. It was after 11 pm and what had happened was that Chad had checked out our room to another party. Oh but wait with my insulin and slippers still in the room.
It was after 11:45p.m. when we were finally given another room. Of course Chad did not apologize for ruining our stay but Amber told us that she would tell the general manager what happened and that he would call us in a day. I'm not really a picky person I just expect what I pay for and the third room had hair under the coffee pot, on the bad and coffee table that did not belong to me.
The following day [I slept in after such a horrible experience] went to the dining room for breakfast around 9:20a.m.
Most Holiday Inn offer breakfast until 10 and have a
variety of breakfast foods. All that was left in the prepared foods were 2 egg omelets and turkey sausage.
Even the maintenance man mentioned to the hostess that she was out of somethings. Finally (at approx. 9:45) since the hostess never showed up I asked if I could get some sausage links. It was after 10 a.m. and I asked again the hostess about the sausage links and she said that she was getting them Several minutes later she brings out the sausage links and I asked her how long it takes to cook precooked sausage anyways.
The entire stay was an awful experience.
The general manager never did call me. Don't know if he got the message or not. So after 3 days I called him. He was able to discount half of my ticket since I had stayed there. He would have given me a complete refund if I had not stayed.
March 3, 2015
Rated 5.0 out of 5.0 by DJHOU Great Service
Total check in time was less then 5 mins. Everyone was friendly and the service was great.
February 26, 2015
Rated 5.0 out of 5.0 by OHTX Great overnight stop en route to Lubbock (Texas Tech)
We have found this hotel to be a great overnight stop when we want to arrive in Lubbock on a mid-morning the next day for a visit with our grandson and great grandson and family. We live in Cedar Park, TX and it is a 6 to 7 hour trip to Lubbock, which would require us to leave in the early A.M. hours to arrive in Lubbock in the mid-morning hours of the same day. The HIE at Abilene is a very nice hotel and suits our travel needs very well.
February 25, 2015
Rated 5.0 out of 5.0 by Chuch Abilene
The hotel was a bit difficult to find behind the church but in the future it will be easy, Great location for getting something to eat.
February 24, 2015
Rated 5.0 out of 5.0 by DGALT All around great stay
Nothing bad to say about Hotel. It was a good experience and will recommend it to others.
February 23, 2015
Rated 5.0 out of 5.0 by Mel1972 Great Place to Stay in Abilene
This hotel was clean, comfortable and reasonably priced. We arrived after dark and it was also easy to find restaurants close to the hotel. The breakfast was good with attentive staff to replenish items.
February 19, 2015
Rated 4.0 out of 5.0 by 64husker Weekend Away
My wife and I were just getting away for the weekend. The staff on all shifts were friendly, our room was clean and the breakfast was decent. We would stay at this hotel again.
February 18, 2015