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Rated 4.0 out of 5 by 66 reviewers.
Rated 1.0 out of 5.0 by broke elevator Cheched in. Paid for room. Room 312. Get to elevator with bags for 3people. Sign says elevator broken. It was never mentioned. We have knee problems and had to climb 3 flights. Hot tub didn't work. When finally found someone at front desk she shrugged her shoulders and walked off. July 19, 2014
Rated 2.0 out of 5.0 by Planning meeting I was in Abilene for a motorcycle planning meeting. The hotel was nice upon first appearances but the elevator seemed like it was on it's last leg. After we checked in, early and without problems, we left and went about our business. Upon returning to the room it smelled awful, like a gym locker room that had not been cleaned in years. It did not smell this bad when we first checked in. I asked the front desk about the odor and they gave me some air freshener, which just made the smell different. The elevator broke and was non functional most of the trip. I slept fine but was awoken up to a false fire alarm. Breakfast was good with many choices and well stocked. Overall Holiday Inn Express is typically a very quality stay and I can overlook one problem but odor, broken elevator, and fire alarm waking me up are just too many issues to ignore. I might as well have stayed at a cheaper hotel. July 17, 2014
Rated 5.0 out of 5.0 by It was great! Universally these are winderful hotel stays... We had no worries & we are travelers! Staff & the stay here was great! July 9, 2014
Rated 4.0 out of 5.0 by Missing Welcome Bonus Points I was promise 500 pts for not taking the welcome package, But I did not receive it. July 7, 2014
Rated 5.0 out of 5.0 by Nice Clean Room and Good Service We were in Abilene for a funeral and were well pleased with this hotel. July 2, 2014
Rated 4.0 out of 5.0 by Housekeeping staff and facility was great... MGMT was HORRIBLE! I am a returning customer... stay once a year at this time. First of all, our party couldn't enjoy the breakfast as there was two family reunions going on and they hoarded the breakfast room and food. I cannot rate the breakfast choices as I didn't get to eat either day of my stay. Secondly, when I discovered that I and my travel companion was overcharged excessively, the manager didn't refund the correct amount and wouldn't take my calls. The front desk clerk told me that she didn't have a number to Guest Relations... which I found easily online. Their mistake caused me and my travel companion to be in a financial bind before a long July 4th weekend. The facility is great, the staff is great, the location is great... the management is questionable. When I contacted Guest Relations, even the representative said RED FLAG. I feel sorry for the staff. I recommend this property but watch your money, get a receipt and check your bank account when you get home! July 2, 2014
Rated 5.0 out of 5.0 by Clean, clean room with all expected amenities The hotel was clean and had everything you could need. The food was very good and hot and the staff was friendly and attentive. The location was great and in proximity to most businesses/entertainment on the West/Southwest side of Abilene. June 25, 2014
Rated 2.0 out of 5.0 by Avoid this hotel When I arrived, there was debris on the carpets and the sink was stopped up. I notified the front desk about the sink but not the carpets thinking housekeeping made an honest mistake. The next evening I arrived to a draining sink but a slow one and the same debris on the carpets. I notified the front desk and they advised a request for a full service cleaning of the room would be submitted. Third day, I arrived to the same debris on the carpets so I went back to the front desk and asked if I could borrow a vacuum so I could clean them myself. They sent the maintenance man to my room and he agreed the carpets were quite dirty and he would submit a request to steam clean them himself. Finally, on my fourth day, I arrived to clean carpets thanks to the maintenance man. June 24, 2014
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