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Rated 4.3 out of 5 by 253 reviewers.
Rated 4.0 out of 5.0 by Over all stay was very good. We had stayed at another Holiday Inn back in Nov. of 2012, it was very close by to this one but not near as nice. The people at the desk were not friendly, but at this one we were greeted with a smile and told Welcome Priority Member. We also got a welcome sack which was appreciated greatly. I know we will be returning to the area soon or at least once or twice a year so this Holiday Inn will be our choice of one to stay in. Thank you for great service and kindness. June 13, 2013
Rated 3.0 out of 5.0 by Nice size room Our preference is a King size bed. I have never been able to understand why they would put 3 pillows, 3 towels, 3 hand towels, and 3 washcloths in the room ( I would guess most people that request a king size bed would have two people staying in the room) - and with a small sink/microwave area no towels at all!. Even when I specifically ask for extra towels they were not able to accomodate my requests. The staff could not tell us where a grocery store was - "the nearest is Walgreens" when in fact there was a grocery store just minutes away. June 5, 2013
Rated 5.0 out of 5.0 by Faucet in Bathroom The only thing I might complain about it the faucet in the bathroom. It is very difficult to move to hot or cold. I had to use both hands to move it. the rest of my experience in the room was very nice. Comfortable bed, great view of the mountains, the mini bar, the location. All in all I would recommend this hotel highly. May 12, 2013
Rated 5.0 out of 5.0 by Great hotel and service. We make it a point to stay at Holiday Inn Express when traveling because we always have a good experience. During our current travels the Albuquerque Midtown was the best of the ones we stayed at. For the price of the room it was much nicer than the other ones we stayed and got the feeling we were being hit with higher room rates than normal, almost double what the Albuquerque Midtown charged for much better accommodations. My wife and I recommend the Albuquerque Midtown. As a qualifier to this review we must say that when traveling we never have a fixed schedule of where we will be so we tend not to make reservations ahead of time and we've never failed to get a room at a Holiday Inn Express. Overall, great chain. May 12, 2013
Rated 5.0 out of 5.0 by Great stay during business travels. This is the only hotel I reserve when business traveling to or through Albuquerque. I continue to experience its great friendly staff, clean atmosphere, comfortable rooms, and nice quiet property. (I once fell ill during my travels and one of the maids brought me water and checked to see what I needed. What an angel!) I also like that Apple Bees is located near, just off the parking lot. Important: Upon making your reservation, see how you can earn 5,000 points! Usually you have to pay the regular rate, if you're a member, its worth it! May 6, 2013
Rated 4.0 out of 5.0 by A few disappointments... I've stayed at several HI 's over the years. Overall this venue was as expected, however I was disappointed in two circumstances. 1. I asked the front desk evening woman for two regular coffee packets and was told she didn't have any. I asked her three times and by the third time was ignored by her. 2. When I arrived home on the day I checked out, I realized I had left my laundry bag with a weeks worth of soiled clothing in the room. I was informed they were "lost" and no real attempt was made to locate it for me. On the POSITIVE side...both my brother and I were impressed with the initiative, cheerfulness and genuine concern for our breakfast needs by the kitchen woman (Tanya). She is a definite asset to your company April 18, 2013
Rated 3.0 out of 5.0 by Service was no bueno This was the first time the clerk did not acknowledge I was a member of the Priority Awards. No bottles water or a snack. I was kinda disppointed. However, I did not want to make a scene and just left it at that. Very disappointing... April 12, 2013
Rated 5.0 out of 5.0 by Holiday is In! Holiday is my choice above all other hotels because they meet the quality versus price that I seek. The quality is very high and the price is affordable! I always shop for the discounted room, but only with Holiday Inn. They have yet to disappoint me. I have been using them exclusively for 10 years. Before that I shopped around and found nice hotels at a nice price. But, Holiday Inn was the best of the bunch... and is even better now! April 9, 2013
Rated 5.0 out of 5.0 by A home away from home. Moving across country was stressful it was such a relief to have a comfortable room waiting for us. The staff was exceptionally helpful. This is the only hotel in Albuquerque, NM that I would recommend to family and friends. April 8, 2013
Rated 2.0 out of 5.0 by bad experience at check in I'm a platinum member but I was made to wait a long time at check in. No-one aplogized for the delay, no-one even acknowledged my membership, not even when I gave them my platinum membership card so they could find my reservation. I was not offered an upgrade or told that they were sorry they couldn't give me one. I've stayed here recently but they didn't welcome me back. Both receptionists were yawning, moving in slow motion and acting as though they had been working 24 hrs without a break. The location of this hotel is very convenient for my plans and the rooms are fine (apart from the noisy AC right by the bed# but I will stay slightly off my route next time and go to one of the other HIEs in Albuquerque #I've stayed at 3 other HIEs in town and received a much better welcome). March 29, 2013
Rated 4.0 out of 5.0 by our experience The rooms are very nice. But, the bathrooms are way to tiny in order to close the bathroom door we had to lift the lid close it and than put it down and in order to open it you do the opposite. Also you didn't have enough handicap 2 bed's in the smoking floor. But, overall we had a great stay. March 26, 2013
Rated 4.0 out of 5.0 by quick overnight On our way through Albuquerque we stayed at this property. As a return guest we were familiar with this location. Check in was late and very easy. Breakfast was okay. Not the usual as they didn't have the usual items. Everything considered we will return to the property in the future. March 22, 2013
Rated 5.0 out of 5.0 by Good Exercise Room Comfortable venue with adequate exercise equipment. March 17, 2013
Rated 5.0 out of 5.0 by 519 staycomfortable and nostress The hotel and all it employeese were the most understanding and frendly,I was in Albuquerque for an appoment at the UNM Cancer Hospital.I was a little scared but relief come,with the at home and frendly atmisphore,that hit me and my sister.I would recomend to any one with the same 1st time cancer app.this is the hotel to stay.I want to thank all the staff for there samiles and all the support,owners,maintance,cleaning staff, kitchen ladyies,genarl manager and last but not least the guys and gails that worked the front desk. My stay there will always be one I will brag about.Thank You All.From 519,&520 March 11, 2013
Rated 5.0 out of 5.0 by Good Service and Comfortable This hotel has great and friendly service, is very comfortable, immaculate and meets all guest expectations. March 7, 2013
Rated 5.0 out of 5.0 by GREAT LOCATION loved the location and the great price. bed was comfortable and the room was spacious. i would stay here again and also recommend to friends or family. March 4, 2013
Rated 4.0 out of 5.0 by Good place to stay 1. Room: nice and clean 2. Beds: VERY COMFORTABLE, nice pillows too, plenty of them 3. Bedroom: isolation wall between bed/couch was a nice touch 4. Bath: small, but plenty of hot water, towels. Separate vanity made up for bathroom size 5. Closet nicely located with enough room for two suitcases 6. Wifi good signal and easy to setup 6. TV average number of channels, nice sized, and well located 7. Sitting area: Nice couch with coffee table, plenty of light 8. Business desk, nice large enough to work 9. Kitchen Area: good with expected amenities 10. Noise level: Low noise very little from hallway or next door 11. Breakfast area, a large number of choices for breakfast; staff was very helpful, with plenty of seating 12. Hotel Staff: Very friendly 13. Parking: Plenty of parking in good location with a Walgreen's, restaurants, gas, and easy access to freeway February 27, 2013
Rated 4.0 out of 5.0 by Great service The woman who was in charge of the breakfast room was fantastic. She greated people like old friends and brightened up the room while also taking great care of the food items. February 13, 2013
Rated 4.0 out of 5.0 by Very nice hotel with adequate facilities Everything was as expected for this type of hotel. Used credit points for reservations. Didn't get assigned to a handicapped accessible room per reservations. Was able to manage without accessible room for the one night. Not sure why reservation wasn't provided as reserved. AC/heating unit was noisy. January 10, 2013
Rated 5.0 out of 5.0 by Wonderful place to stay. Excellent as usual. Very clean and comfortable. I feel very safe staying in this motel. Service is great. January 6, 2013
Rated 4.0 out of 5.0 by Very clean! The room was especially clean and neat. Small amount of highway noise could be heard. Clerk did not remember to give us our priority snack bag. January 4, 2013
Rated 4.0 out of 5.0 by Clean, Comfy, and Great Breakfast Options My wife and I stayed here 1 night and found the staff, room, and breakfast options to be above average. Thanks for a great stay! Also, there's an Applebees next door for easy dinner access. =) January 3, 2013
Rated 5.0 out of 5.0 by Staff makes the difference I absolutely feel at home with your staff! Ronnie, Becky, Tanya, Viola. . . all make me feel safe and at home! December 22, 2012
Rated 5.0 out of 5.0 by Great Place To Stay I enjoyed everything about this location, nice staff, great room, super breakfast buffet, right along I-40. December 5, 2012
Rated 3.0 out of 5.0 by No Priority Club Recognition I arrived at the hotel hoping for some of those items that they give to the Priority Club Members and didnt get anything even after showing them my Priority Club Member card. November 20, 2012
Rated 5.0 out of 5.0 by Staff was outstanding. My girlfriend and I had a reservation at a different Holiday Inn in Albuquerque but were tired of driving and still had friends to meet. We stopped at the Midtown and asked if we could change our reservation without a fee. They had it done in less than five minutes! The room was cheaper too. Outstanding customer service. As for the room etc. it was the normal, good value that HIE provides. November 16, 2012
Rated 1.0 out of 5.0 by Abq stay Our original room had dirty pillow cases with other people's curly long hair still on them. The bathroom smelled like urine and later understood why. The toilet doesn't flush and threatens to overflow as the water does not drain. The staff provided new pillow cases to address the matter but we could not know if sheets had been changed causing uneasiness and unable to relax. When the toilet would not work right, the new staff finally changed our room. I was suppose to ask the manager to restore the points we used to stay as it was a rewards night stay. November 15, 2012
Rated 4.0 out of 5.0 by Good staff at front desk This is a good Holiday Inn Express. It is not brand new, but nicely furnished. The bed is not excellent, but good. The sink area is in view of the rest of the room, there is a separate area with microwave, coffee pot, small refrigerator, and a hide-a-bed sofa. The tub/toilet is a small separate room. Clean, plenty of nice towels. You can walk from entrance across parking lot to an Applebee's restaurant....no driving necessary which is nice. November 15, 2012
Rated 5.0 out of 5.0 by Great overnight stay Staff very friendly and helpful. Also efficient. This is a very convenient location for our travel across country-also convenient for dinner. November 8, 2012
Rated 4.0 out of 5.0 by Stay Was great and the staff were very helpful with getting me information and directions around town. Thanks to them all. November 8, 2012
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