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Rated 4.7 out of 5 by 395 reviewers.
Rated 5.0 out of 5.0 by Vacation getaway We chose this location because of other ratings and central point for locations throughout the city. Smiling faces that were everywhere we went. Only a very minor issue with room maintenance (no soap) kept this from being perfect but even that was easily and promptly taken care of. The staff and management were always available with good information on sights to see and good dining locations. Close to Old Town and easy access to the freeways all without the noise of being close to a major freeway. Next trip would make this my first choice. July 13, 2014
Rated 5.0 out of 5.0 by Loved the hotel and staff Our drive to Albuquerque was nerve wracking having to travel through intense rain and lightning. We drove up to the hotel and unloaded our luggage and walked into your lovely hotel. The women at the desk were very pleasant with great sense of humors. We had made a reservation for 2 queen beds, but it was not available. We were thrilled to be upgraded to a very comfortable suite. Unfortunately most of the restaurants were closed, so we ordered italian in (girls at desk provided menus). We had a great night sleep. Breakfast the next morning was wonderful. The people were friendly and a great selection of food. We would definitely recommend this hotel. July 12, 2014
Rated 5.0 out of 5.0 by Great service and very pleasant people The staff and accommodation was very nice and we'll maintained. July 12, 2014
Rated 5.0 out of 5.0 by Accommodations Comfortable beds and pillows, great breakfast, very relaxing atmosphere. July 9, 2014
Rated 5.0 out of 5.0 by Excellent ABQ property Everything in ABQ is close - so this isn't too far from airport and is such a nice clean lodging experience. Kids loved being able to swim. July 7, 2014
Rated 5.0 out of 5.0 by Second time staying here. This is my second time staying here. I tend to stay here for the Comic Con and Comic Expo's. Room was very nice. Bed was very comfortable. The breakfast was great. The front desk clerk, Jalena, went above and beyond to make our stay great. For that, we will stay here again for the next convention in January. Thank you very much. July 6, 2014
Rated 5.0 out of 5.0 by Nice overnight stop My wife , three children and I enjoyed the clean and conveniently located hotel. The staff was professional and helpful. The breakfast was way above average with a nice selection of hot items. The manager made a point to chat with everyone over breakfast, it was a nice touch. The kids enjoyed the indoor pool. The internet connectivity was terrible. July 6, 2014
Rated 5.0 out of 5.0 by Wonderful staff! The facility was lovely, but the staff on all levels is what made our stay there memorable. From the front desk, to housekeeping, and everywhere in between, we were greeted with smiles and made to feel most welcome. July 6, 2014
Rated 4.0 out of 5.0 by Location is Great Easy on and off I40. Breakfast is great, but staff had hard time keeping up with the demand and ran out of some items. Beds are really comfortable, but room are not taken care of. Wallpaper is peeling, tv remove old and not working. My AC had a hard time cooling, but eventually it did. Great coffee. Front desk staff is the Best! rest of the staff is rude! We asked a few housekeepers for information and one said "we clean rooms, we not tour guides!" They laughed and thought it was funny, but the front desk made up for it. July 5, 2014
Rated 5.0 out of 5.0 by Well worth it The staff were on their game. They made this very enjoyable and took some time to make me feel like an old friend. July 4, 2014
Rated 5.0 out of 5.0 by Great Breakfast The variety and quality were the best I have experienced in quite some time.The breakfast ladies do a great job. July 3, 2014
Rated 5.0 out of 5.0 by Busy weekend, but a great suite to relax in We were on the road for four weeks, from AZ to IA, up to ND and then to NY to VA, returning through the heartlands of PA, OH, IL, NE, CO, NM and home. We stayed at a lot of HI and HIE properties on this trip. We LOVE the new hotels and the remodels. GREAT JOB. Comp breakfasts were really the only issue, and throughout the chain, weekends saw prepared food, fruits and supplies (like cups, lids and forks) running out early. Since it's summer and weekends are busy and often sold out, this seems to be an issue to focus on. It was the same at this HIE. But our room was so wonderful, it was a great last night on the road. July 3, 2014
Rated 5.0 out of 5.0 by Lost in the City Booking a guest room on line, and then driving from Ohio to Albuquerque NM was exhausting. Arriving in the city we got lost, called the Holiday Inn Express Old Town Hotel for directions, and Harris "walked" us right to the door! Arriving tired and hot, Jalina efficiently took care of all the paper work and helped to make our stay very comfortable! The entire Holiday Inn "family" staff should be commended for their outstanding service, but especially Harris and Jalina for their customer service which was above and beyond our expectations! July 2, 2014
Rated 5.0 out of 5.0 by great service Great service and comfortable amenaties. Will consider returning in the future July 2, 2014
Rated 5.0 out of 5.0 by Excellant staff and service. King bed was PERFECT!! Upon arrival the Clerk and I knew that we had met before when I had stayed there a few years back and it was very enjoyable and to be acknowledge again was very hospitable. It showed me that the establishment was creditable for their staff to be there over an extended period of time. I enjoyed all the facilities and accommodations offered and satisfied to the fullest. I will be there when I am in the area again. July 2, 2014
Rated 2.0 out of 5.0 by UNKEMPT Not the typical room we get for the price we paid. July 2, 2014
Rated 5.0 out of 5.0 by Excellent hotel at an excellent price Extremely clean and comfortable guest rooms. I was especially impressed by the friendliness of all staff that I encountered. Great stay! July 2, 2014
Rated 3.0 out of 5.0 by So this is historic old town? I really think the name of this place should be changed as it seems to take "poetic licensing " a bit to far! The only thing historic was the dirt in the vacant lot next to the truck stop. I was disappointed when I arrived because the name of the hotel invoked visions of old adobe wall lined streets with shops and old architecture and this is simply not the case. It sets off the freeway across from a truck stop and a vacant lot...that about it. However, I had just stayed 6 nights at the CP where I had just about the worst sleeping conditions of anyplace I had ever stayed. This HIexpress does have a great crew manning the desk and I slept soundly both nights. My room was described as a room with "mountain views" , all i could see was a parapet wall and the first floor roof. The breakfast was as usual for HIX and plenty of it. I guess most everything was ok but I am so disappointed from the hotels name. June 28, 2014
Rated 4.0 out of 5.0 by On Vacation Room was very noisy from the construction outside and the traffic. The failure of the hotel to have a room when we had a confirmed reservation caused a great deal of consternation. June 27, 2014
Rated 5.0 out of 5.0 by Friendly Staff The staff at this location were outstanding. I had a number of nice conversations with them. they made recommendations for eating and local attractions. June 25, 2014
Rated 5.0 out of 5.0 by Love this place!!! Will definitely visit again! I'm a frequent business traveler and have stayed at many hotels over the years. I have to say, this hotel, by far has been one of the best I've seen. The hotel staff was gracious and very helpful during check-in, the housekeeping staff was very through and kept my room very clean, and the rooms are modern and updated. A big plus is this hotel is directly across the street from a McDonalds, Walgreens, a gas station and most importantly the Pueblo Cultural Center. The Cultural Center is a must for good food and on certain evenings, drinks and live music on the Harvest Patio. I had an excellent time and a pleasant experience at this HI Express. I plan on visiting again and again. Yes... it's that good! June 25, 2014
Rated 4.0 out of 5.0 by clean and up to date property, with a courteous and helpful staff This is a clean and up to date property, with a courteous and helpful staff. However, the "Historic Old Town" description is misleading. It is actually about 2 miles from old town. The hotel is pretty much in the middle of nowhere, but it is conveniently located just off the Interstate, and getting to old town, downtown, and the museums is not difficult. June 24, 2014
Rated 5.0 out of 5.0 by Totally satisfying The hotel was very well kept and staffed. I felt like the staff wanted to be friends with me. It's not really in Old Town, but it was close enough. June 24, 2014
Rated 1.0 out of 5.0 by overall bad experience I booked a room at this hotel online and when I arrived for check in, I was told there were no rooms available. Finally, after protesting and arguing, I was put in a handicap accessible room with 2 double beds. I had reserved a room with a king size bed. The Wi-Fi and the wired internet had problems connecting and when it did connect it was very slow. June 23, 2014
Rated 5.0 out of 5.0 by Great place to stay !! Had a wonderful experience here. Great location. Easy to get to and get around town from here. Rooms were very clean and well attended. Staff was great. Will definitely stay here on my next trip to Albuquerque. Front desk was very helpful. June 23, 2014
Rated 5.0 out of 5.0 by Great pillows and great breakfast The location was great; easy access to all areas, by car. Close to Old Town, but not within walking distance. The staff was excellent; from the time we walked through the door till check out. Each and every person was friendly and helpful, and sincere. The pillows: fabulous. The bed: ditto. The breakfast: wonderful. Can you say "Bacon"? The hotel is very clean, everywhere. Don't look for a "comfort" chair in the room with two queens; only desk chairs are available. No bueno. This is my only negative observation. Everyone wants a comfortable chair to relax in...Get the King bedroom and you'll get a club chair. Overall, a fabulous, safe, clean hotel in a great location, with an outstanding staff. June 19, 2014
Rated 4.0 out of 5.0 by Excellent Hotel This hotel was an excellent choice by my family and we really enjoyed our stay there. The staff was very helpful and professional. The breakfast bar was excellent and kept well stocked even during a very busy time. I would certainly recommend this hotel for anyone. June 19, 2014
Rated 4.0 out of 5.0 by Friendly Albuquerque hotel near to Historic downtown We stayed in an Executive King room for three nights. It was very comfortable - a large room and bathroom plus a comfy bed. The complementary breakfast was very good with lots and lots of choices. Free parking and wifi very useful. Hotel is about 25 mins walk/ 10 mins drive from Historic downtown so is well located for there as well as other areas of the city. We were disappointed that the pool was out of action during our visit. June 18, 2014
Rated 5.0 out of 5.0 by Great experience except for one pet dog down the hall The hotel exceeded our expectations in every way. Pets are allowed in certain rooms. I assumed they would all be in the same hallway on the same floor. That is not the case. All of the dogs were well trained and quiet except for one. One night a dog down the hall from us barked constantly from the time we got to our room at 7:30 pm until 9:30 pm when I assume the owners returned. I did not contact the staff, but would have if the barking had continued another 1/2 hour. I would suggest that you ask for a room well away from pets. Otherwise, our stay was excellent. June 18, 2014
Rated 5.0 out of 5.0 by Nice place to relax Staff was friendly and courteous and very helpful. June 16, 2014
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