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Rated 4.6 out of 5 by 284 reviewers.
Rated 5.0 out of 5.0 by Very clean, comfortable, and central location Husband and I stayed here last year, then returned for 2013 Balloon Fiesta with total of 8 extended family members. This property is extremely nice and comfortable; they had breakfast available by 4 AM for those of us leaving early for balloon activities! We could cross 12th Street at the traffic signal and walk to dinner at the Pueblo Harvest Cafe (awesome cuisine) as well as visit the Indian Pueblo Cultural Center. Convenient location served us well being only short drives to Old Town, downtown, Enterprise, Amtrak station! October 15, 2013
Rated 2.0 out of 5.0 by Front Desk Service Not Inviting The person at the front desk checking in guests was not friendly or at all helpful. Although I am a Priority Club member, she did not offer me a welcome package, such as she did the guest before and the guest after me. She offered no information about restaurant choices (there was only one choice in the immediate area) and I felt like I had to pull the information out of her. The breakfast offered very little healthy alternatives....short of yogurt (with artificial sweeteners...ugh) and a banana as far as fresh fruit goes. No whole grain bread...just highly processed carbs. That 's about it as far as healthy alternatives go. Price was extremely high...but it was during the ballon all hotels were inflating their prices. I was there on time I'll avoid balloon festival time and this HI express. Exercise room was barely adequate...very old equipment. Not up to date. October 12, 2013
Rated 3.0 out of 5.0 by No wifi Even in the lobby, at the front desk, horrible wifi 0.5 Mbps download and anywhere from 0.0 to 0.2 upload took up to 177 ms to ping. Do not believe them when they say they have wifi!!! October 7, 2013
Rated 5.0 out of 5.0 by Great staff, comfy rooms, excellent location I want to commend the staff of this hotel on making my month long stay here a success. Penn and Geoffrey at the front desk went above a beyond to be accommodating and helpful. The rooms as spacious and comfy, and the location is great, with easy access to I40, I 25, Old Town, and Nob Hill. October 7, 2013
Rated 5.0 out of 5.0 by Dark Bathroom A great stay, other than the bathroom decor and lighting is too dark. It was hard for me to see to shave and my wife said putting on makeup was a real challenge with the dark wall covering and small candelabra bulbs in the mirror lamps. We were met at the door by a gentleman who said he was in sales. He was very pleasant, chatted with us and was a great greeter. Check in was fast and we were recognized as IHG Reward members. We received a nice IHG member "gift bag" Most Holiday Inn Express locations we have been to has had a pancake machine in their breakfast room. None to be found when we were there. Probably out for repair, as we have found all too often "Out of Order" signs on the pancake making machines.. The location is easy to find and parking was adequate. We will definitely stay here again. October 6, 2013
Rated 4.0 out of 5.0 by ABQ Radio didn't work in the room and the Desk clerk when we checked in was pretty surlly. Other than that it was fine. October 4, 2013
Rated 5.0 out of 5.0 by Great Sales Manager! We brought a group to HI Express and the check in was smooth and quick and we had a great experience for as long as we stayed which was overnight. The Sales Manager, Harris, was a joy! He made our visit a real pleasure. It's always so nice to have someone treat you as family and really care about your comfort! We would definitely recommend your hotel and stay there again on a return visit to Albuquerque. September 30, 2013
Rated 3.0 out of 5.0 by Body Fluids Staff treated us well, but room had what appeared to be vomit on the bed skirt and splatter of blood on the walls in the bathroom. Breakfast had little options for a vegetarian and no locally sourced food. September 29, 2013
Rated 4.0 out of 5.0 by Great King Bed The King bed was great. also the room was very nice. September 26, 2013
Rated 5.0 out of 5.0 by Business& Pleasure I've stayed at this hotel twice this year for multiple days - in January and again in September. I found the hotel outstanding both in convenience for getting to business meetings and also for enjoying the local museums, zoo, Albuquerque Old Town, eating establishments, etc.. It is close enough to the interstate for easy access for heading to areas surrounding Albuquerque North, South, East and West. The breakfast provided at the hotel had more variety and better prepared food than many places I've stayed traveling across the country. If the food prepared at the hotel doesn't have enough variety for someone there is always the option of going to the Pueblo Harvest Cafe, across the street at the Pueblo Indian Cultural Center, for a great New Mexico breakfast with green or red chile individually or "Christmas" (both red AND green chile). The cafe serves really good food especially the breads. The rooms were comfortable, well appointed and above all clean! I would definitely recommend staying at this hotel and will continue to do the same myself whenever I find myself in Albuquerque. September 24, 2013
Rated 5.0 out of 5.0 by Nice Good location and super front desk staff!! The door handle to the bathroom should have been reportrd by housekeeping and repaired prior to our occupancy. Otherwise very nice room, and I appreciate the upgrade!! September 24, 2013
Rated 5.0 out of 5.0 by Excellent! We had a very good experience with this property. The staff was very friendly, greeted us as platinum members, warm and friendly. The next morning for breakfast we came into a crowded room, but plenty do food to eat. We came from Az, on our way to St. Louis. They made us feel right at home! September 24, 2013
Rated 5.0 out of 5.0 by Great Time The Location and room was perfect for what we had planned. The front desk was friendly, attentive, and furnish great information about the city and events. September 20, 2013
Rated 5.0 out of 5.0 by enjoyed our stay enjoyed our time in that area and the stay at the hotel September 11, 2013
Rated 5.0 out of 5.0 by Ecology friendly I'm a recycler and I conserver and I really liked that the towels could be reused by choice nice reminder nice touch we need to go that way as a nation we waste a lot. Furthermore I really liked the exercise Center clean and accommodating September 10, 2013
Rated 4.0 out of 5.0 by comfortable room hotel was in a central location and the room was comfortable. thanks. September 10, 2013
Rated 5.0 out of 5.0 by Lovely visit Room was clean. Staff friendly and helpful. Breakfast was fairly good. Nice variety. Would recommend this Inn to others and would return if in the area. September 9, 2013
Rated 5.0 out of 5.0 by Team Effort When I arrived, the front desk person was busy with another guest. As I was waiting in line, Toni, the manager on duty, came out from the back office to check me in and address all my concerns. I was very pleased with the staff and my stay. September 9, 2013
Rated 5.0 out of 5.0 by Customer Service Par Excellance! Thanks for welcoming my wife and grandson with open arms when staying with my PC Rewards. They were impressed with both your service and of course the great hotel. This is the reason I've been a PC member for over 20 years, you're the best! Thanks! September 5, 2013
Rated 5.0 out of 5.0 by An Extra Outlet in the Bathroom Makes a Big Difference Sometimes it's the little things that impress the most. For example, we really appreciated the wide counter space and TWO outlets (one on either side) in the bathroom, as both my husband I like to travel with our electric toothbrushes. This is the only Holiday Inn Express where we stayed that had the two outlets. September 3, 2013
Rated 5.0 out of 5.0 by great facilities clean, comfortable, spacious rooms. Courteous, pleasant staff. Conveniently located by across from the Pueblo Cultural Center, right off the 40, not far from the 25 Fwy. Exercise machines & swimming pool were available, as well as laundry facilities. September 3, 2013
Rated 5.0 out of 5.0 by Great beds, superior service Stayed here with the family, had two rooms between us. The staff took the extra time to ensure we were next to each other. The king beds were the best motel bed I have ever slept on anywhere, extremely comfortable. Room was roomy, clean and well equiped. The breakfast was great also. A decent variety to choose from. Overall, we had a great stay September 3, 2013
Rated 5.0 out of 5.0 by Great customer service Front desk was very helpful providing linens for an air mattress. September 1, 2013
Rated 5.0 out of 5.0 by Excellent Hotel and Staff Enjoyed our stay, comfortable, clean, excellent staff and facilities August 28, 2013
Rated 5.0 out of 5.0 by Great friendly service Enjoyed an excellent hotel experience for a good value. The night clerk who checked me in was especially friendly. August 28, 2013
Rated 2.0 out of 5.0 by Clean room, horrible tech I had a very clean room, however the Internet connection and TV signal is horrible. I cannot get an Internet connection for longer than 2 minutes and then the signal is lost. The TV signal constantly goes out and you cannot watch any program without it being continually interrupted by signal loss. I stay at HIE for business and I will not be coming back to this property due to the Internet and TV issues. August 28, 2013
Rated 4.0 out of 5.0 by Very comforable stay Room was comfortable, staff recommended great place to eat. Enjoyed our stay a lot. August 26, 2013
Rated 5.0 out of 5.0 by Front desk person was extremely nice and helpful The person that was working was extremely nice - she offered the kids cookies and all of us water, which was most appreciated after a long day of driving. The weather wasn't so nice out and we didn't get in until late afternoon, so we decided just to stay in and go to the pool. The kids had a great time. The pool is small but clean and they got their energy out! The room was big with a small fridge and big living room. August 24, 2013
Rated 5.0 out of 5.0 by awesome in all areas best holiday inn express that I have ever stayed in August 23, 2013
Rated 5.0 out of 5.0 by Just a great sleep Excellent bed and pillows. Clean, friendly service. Our place to stay in ABQ! August 23, 2013
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