Rated 4.6 out of 5 by 177
Rated 5.0 out of 5.0 by Kiana Awesome location in Albuquerque
We stayed 2 times in one week and we loved the location and the staff. Toni, Sarah, and Penny were great and were very helpful. Penny helped me get our airline tickets printed because there was a computer problem. The girls were all so nice and friendly.
April 2, 2013
Rated 5.0 out of 5.0 by JAT46 12 hours of windshield, then this.
We left the West coast that morning and stayed here for the night. We had a great experience overall. Six of us and a small pet is not esy to accomodate just anywhere. The reservation went very well, the stay was great. Parking was full, but for a late check-in, that is expected. Quiet restful stay, breakfast, and back on the road.
I would not hesitate to make reservations here again. Albuquerque is our halfway point on our yearly West coat adventure. As soon as we know next year's dates, I will make a reservation for this location.
March 30, 2013
Rated 5.0 out of 5.0 by Irish823 Road Warriors Dream
Great location, close to on and off ramps. Very clean hotel and nice friendly people. I wish that Holiday Inn Express would have low calorie breakfast but it is what it is. Great Stay!!
March 29, 2013
Rated 5.0 out of 5.0 by 102Larry Nice Facility
My stay at holiday Inn Express Old town Albuquerque was truely wonderful. The staff worked very hard to insure our stay was supreme. The facility is self is very nice clean and well maintained and a pet friendly place to stay.
March 22, 2013
Rated 5.0 out of 5.0 by Toolfindr1 Very Welcoming!
The hotel was in a perfect location for us to stop during our journey to the west. When we checked that evening a gentleman by the name of Praylay was working the front desk. He was very welcoming and informative about the hotel and area. The next morning we were getting an early start at 5:30 a.m., Praylay was still there and invited us to have some breakfast as he was setting it up. I would highly recommend this hotel and will stay there again when my journeys take me to Albuquerque.
March 18, 2013
Rated 2.0 out of 5.0 by Tom60 Needs Improvements
Arrived late on 24 Nov 2012, the entrance was well appointed, check was quick and front desk clerk was responsive. Went to the room on the 3rd floor. When getting off the elevator it went down hill from there. The hallway look as if it had not been cleaned for weeks. Trash all the way down the hallway, carpet very dirty and worn, hallway need a major cleaning. Once got to the room it was clean but need some repair work and updating. The morning we left very early around 5:00 AM, no coffee ready and not snacks to could be taken to eat (most HIE, have something out at least coffee). That is when we reliezed that the area was not the greatest. The gas station across from the hotel has bars on the windows and around the gas pumps. Did not seem very safe.
March 17, 2013
Rated 5.0 out of 5.0 by PhotoDoc Quiet comfortable room. Pet friendly
Friendly staff. Good travel location at I25 & I40 interchange. Pet friendly rooms available with nice walking area
March 17, 2013
Rated 4.0 out of 5.0 by dancemom19 Awesome Service...almost
When I arrived at the Holiday Inn Express, I was greeted by a very friendly receptionist. She was great and even gave us ideas on where to go eat lunch.
A little while later, after returning from lunch, there was another receptionist at the front desk, she was nice but told is in so many words to NOT gather near the front desk, because of other customers who might be checking in. I felt rather offended, we were simply greeting the other members of our group who were staying in this hotel, other than this, the stay was pleasant.
The selection for continental breakfast was good, my room was very clean and the staff was very accommodating. I would stay at this hotel again.
March 17, 2013
Rated 5.0 out of 5.0 by Billw65 Great service and a comfortable room to enjoy
Penny and Sarah were wonderful, took very good care of us and were able to recommend a great place to eat our evening meal!
February 27, 2013
Rated 5.0 out of 5.0 by Fred30 Great Hotel Experience
We always enjoy visiting Albuquerque and staying at the Holiday Inn at Old Town. Rooms are superior, the staff is excellent, and the breakfast is fresh and tasty. Keep up the good work.
February 26, 2013
Rated 5.0 out of 5.0 by wearyontheroad Great respite from long late drive
We thoroughly enjoyed our stay. The staff was very helpful. The breakfast was better than most. We highly recommend.
February 25, 2013
Rated 1.0 out of 5.0 by JMSJMS old and dirty
do not stay are this property, no fridge, no chair by table, no microwave, old, well worn, never ever!!!!!!!!!!!!!!!!!!!!!!!!!! motel older than town!!!!!!!!!!
February 23, 2013
Rated 4.0 out of 5.0 by DN11 Albuquerque Holiday Inn Express
This was a very nice hotel. It was everything one expects from a Holiday Inn Express. Holiday Inn Express is always a great value for your money with clean rooms, a safe atmosphere, updated decor, and hot dependable breakfast. The staff at this HIE was very nice and friendly.
February 19, 2013
Rated 5.0 out of 5.0 by Alice59 Great Place to Stay
The staff was wonderful, especially Penny; she now feels like a long time family friend. She was always willing to listen and give ideas of things to do in the area. Full of life and fun.
Breakfast was great, one of the employees in charge, (I don't know her name) went above and beyond to accommodate my needs.
It was our home base and we had everything we needed.
February 16, 2013
Rated 5.0 out of 5.0 by cruiser35 Comfortable bed.
Comfortable Room. Easy access to parking lot. Staff very friendly. Loved fridge and microwave in rooms.
February 14, 2013
Rated 5.0 out of 5.0 by Steph13 Comfortable and friendly Service
In the past few years when traveling to Albuquerque the Holiday Inn Historic Town is the place I stay. Easy access from the Interstate. The staff is always friendly and have a smile on their face, which always makes a guest feel welcomed. The rooms are clean and fresh and the beds I find to be very comfortable. This will be my place to stay each time I return to Albuquerque.
February 13, 2013
Rated 4.0 out of 5.0 by Terr Accommodating Staff
I travel to the Albuquerque area for business several times a year. I have stayed at a few of the local hotels. I have quit shopping around and now stay at the Old Town Holiday Inn exclusively. The laundry facilities are always clean, the breakfast is hot and fresh and the staff has always gone out of their way to accommodate.
February 8, 2013
Rated 5.0 out of 5.0 by JOSIE88 EXCELLENT SERVICE
I LOVE STAYING AT THIS HOTEL WHEN I COME INTO TOWN FOR TRAINING AT THE BIA OFFICE'S NEXT DOOR. THE STAFF IS VERY HELPFUL AND THE ROOMS ARE VERY CLEAN. I WOULDN'T WANT TO STAY ANYWHERE ELSE. I WILL CONTINUE TO COME BACK. I ENJOY IT VERY MUCH, THANK YOU.
February 6, 2013
Rated 4.0 out of 5.0 by AFSBob Overall Experience
This was a week-long stay in a suite. The inn location was very close to that of the family we were visiting. Our overall impression was very favorable. The staff was uniformly pleasant and helpful, a rarity at some of the other inns we have used. Having the space of a separate "living room" made visits from other family members with small children very relaxing. The price was definitely in line with the competition, and the amenities (including breakfast) were satisfactory. Having both an exercise room and an indoor pool was a big plus. Upkeep (painting) in the common areas was on-going.
The only minor issues were discussed and left with the reception desk. These included that the TV sets have common remote controls (the bedroom had a "simplified" one that did not permit picture or sound adjustment other than louder/softer and manual channel selection) ; ensuring that ALL rooms in suites have a waste basket; that housekeeping ensure adequate tissues and toilet paper are present (leaving a spare box & roll would be a good start, even if some guests might "make off" with them); and improving guest's first impression of the inn by having the sliding entry doors work smoothly and open in one movement (this may simply be a lubrication issue aggravated by lower overnight temperatures.)
Would we stay at this HIExpress again on a visit to Albuquerque? - definitely yes.
January 27, 2013
Rated 5.0 out of 5.0 by Armytraveler Great Hotel!
This hotel was great when my wife, 3 kids, and I stayed in January 2013! Great location, very clean, and we even got a room upgrade for being a priority club member! Would definitely recommend this hotel.
January 25, 2013
Rated 5.0 out of 5.0 by Madamquiltprez Excellent Choice
We were greeted by a huge smile....the front desk was WONDERFUL! Sarah was on duty and she was absolutely wonderful with directions and recommendations for dinner. We had a great dinner in Old Town. Our room was stunning. Quiet, clean and huge. Not a thing to complain about....KUDOS to a great property!
January 24, 2013
Rated 4.0 out of 5.0 by Gonzales2010 Nice Staff and Decent Rooms, but....................
The facility is nice, the staff was also very nice, but we were woken up with a bang on the wall where our headboard was. Our neighbors were arguing and must have lauched things at one another a few times and we got lucky to have the objects hit our shared wall as well as hearing the fight for hours. They make the walls so thin in these places. The guy at the front desk was such a sweetheart and tried to handle it by calling their room and asking them to quiet down, well I think they thought he was such a sweetheart too and paid no attention to him. I kept calling the front desk and finally after the fourth or fifth call the front desk clerk asked security to go take care of it because I warned that if he didn't, we were because we paid a lot of money for a room to sleep in and were not getting any sleep. I understand that they have no control over guests being inconsiderate but when their inconsideration interferes with what their hotel is offering which is a good night sleep in a clean room, they should respond to those types of complaints a little more quickly and as a matter of factly the first time so you don't have to experience such drama for hours.
January 11, 2013
Rated 5.0 out of 5.0 by tcruiser90 Thanks For a Great Stay!
We arrived pretty late...our reservation was complete and ready for us...the room was ready and my family crashed...it was awesome. The only thing we wished was that the TV channel selection was a little better. Everything that was "advertised" was available, but in this HD age, we should be afforded that quality in TV channels as well. We slept comfortably and Breakfast came too early. The Breakfast Staff were friendly and were quick to service every part of the experience. Thanks for a Great Stay!
January 8, 2013
Rated 5.0 out of 5.0 by Shaj Good value for money
Good value for money. We really enjoyed staying in this hotel.
January 7, 2013
Rated 5.0 out of 5.0 by Don12345 It's our choice
My wife and I have have made the Holiday Express our choice of stop overs because of the overall customer service. The rooms are clean, staff is very helpful and the value easy on our retirement income. Keep up the good work.
January 7, 2013
Rated 5.0 out of 5.0 by bphrball New Year's Eve in ABQ!
Overall, great stay! Front desk was extra helpful on New Year's Eve to help us find a place to eat that didn't require a reservation and at an ABQ favorite. . . .Sadie's!
Front desk recognized my Platinum status with a very nice upgrade!
Thank You ABQ Old Town!
January 6, 2013
Rated 5.0 out of 5.0 by Slique Best HIE experience ever!
We have stayed in many HIE's and this was the best!! Absolutely tops in cleanliness, amenities and Staff and service.
January 6, 2013
Rated 5.0 out of 5.0 by Mark714 Nice stop in Albuquerque
Stayed one night in December 2012. Very nice hotel, staff was also very nice. Not many restrauants to eat at around it without driving several miles.
January 5, 2013
Rated 5.0 out of 5.0 by Tobyfan Good value, nice place
We enjoyed our stay overall. Lots of hotels in NM are low quality, not this one. For the price, it is great.
January 3, 2013
Rated 5.0 out of 5.0 by Austex Great value for the cost
We chose this hotel for its proximity to the Old Town (Old town was not that great.. thats a different matter).
The front desk was very helpful and courteous right throughout our stay.
During the morning breakfast we would get weather updates and other information from the friendly manager Willis I believe which was very helpful.
We stayed in a suite which was awesome .. with its own shower and jacuzzi. Though a shampoo/soap holder in the shower place would have been helpful.
Overall a great 2 days. Should have just stayed here instead of going to Old Town.
January 2, 2013