Rated 4.6 out of 5 by 177
Rated 5.0 out of 5.0 by DanO61 Excellent Staff and Very Clean Comfortable Hotel
We checked in on a snowy night at about 1:30am and Geoffrey at the front desk was more than kind. Checked us in quickly and upgraded us...doesn't always happen that way in the early morning. Room was quiet, comfortable and clean. Breakfast was good also. Overall a great experience. We will use this hotel when we are in the area.
January 2, 2013
Rated 5.0 out of 5.0 by vacationers very clean hotel and friendly, responsive staff
This hotel gives a great impression from the moment we drove up. It is very clean throughout. The heater in our room malfunctioned in December which we tried to work with for two uncomfortable nights, sleeping with coats on the second. but the staff promptly moved us to another room which had a broken sleeper sofa that couldn't even be sat on. The third time was the charm. The room was warm, clean, and very comfortable. The clean and reasonably priced laundry facility for guests is very helpful for those who stay an extended period. The work out room was clean and the equipment was all fairly new and functioning. Right off I 40 and reasonably close to the interchange of I 25, it is convenient to all of Albuquerque or for tourist travel about the state. The housekeeping staff is very courteous, friendly and helpful. The breakfast attendants were also friendly and helpful. In keeping with Holiday Inn tradition, there were cookies every evening, but they served oatmeal raisin the entire 8 day stay. We hinted that we also liked chocolate chip a few days, but....oh well, they did have candy canes every day at the front desk as well and bottles of water offered at check in.
December 28, 2012
Rated 5.0 out of 5.0 by jjcdig good stop to relax and unwind
very friendly staff; clean, comfortable rooms and easy accessible location.
December 15, 2012
Rated 5.0 out of 5.0 by JoVi12 This Hotel was Awesome!
I stayed here for one week as I had to attend training at the Training Center right across the parking lot, which was very convenient. The rooms were super clean, super comfy and the staff was super nice. I walked across the street to the Pueblo Center, shopped in their gift shop, ate dinner at their restaurant, everything was great! Walgreens and Lowes were right across the street as well. I have no complaints what-so-ever. I will recommend this Hotel to everyone and I will stay there anytime I have to attend training. Thank you for such a wonderful stay!
December 13, 2012
Rated 4.0 out of 5.0 by Wyliemom3 nice room
our room was nice and was easy to get to Old Town. Also close to the highway making it easy to get to the rest of town.
November 19, 2012
Rated 3.0 out of 5.0 by zeGriz Lousy service at night
The day staff was very nice and competent, but the night staff was a complete loss. The first time I called the front desk in the evening to inquire why the internet wasn't woring, the guy answered the phone. After that, I called the front desk at night several times and didn't get an answer, so I went down to the front desk. The guy there claimed that the phone hadn't rang. When the day shift replaced the night shift at the front desk, magically, my room phone started working again when I called the front desk. The room was supposed to have a microwave in it, It didn't. I asked the guy at the desk at night, and he just shrugged his shoulders and didn't offer to do anything about it. The free wireless internet stopped working in my room, the night guy at the front desk was supposed to check into in and get back with me. He never did. The drink vending machine took my money and didn't give me a drink, and to his credit, the guy at the front desk did give me my money back without any hassle. The morning and day shift people were totally opposite. Nice, helpful and would at leave the impression that they took your request seriously. The hotel decent, but they need a change of staff for the evening shift.
November 10, 2012
Rated 5.0 out of 5.0 by diddy768 Excellent staff
This staff goes beyond customer service to make you feel welcome and comfortable. I would stay here again when I m traveling through New Mexico. The General Manager was in the breakfast room in the morning making sure that everything was to our satisfaction, and the entire staff so friendly. Great place to stay.
November 3, 2012
Rated 5.0 out of 5.0 by rickytick Above and Beyond the Call
We have traveled world wide and HAVE NEVER EXPERIENCE A MORE CAREING AND GENUINE STAFF. This trip we were enroute Tuson, Az from New Orleans, La. to make a surpise visit to my aunt (85) who had just entered an assisted living community. Also, we were celebrating our 48th wedding anniversary and had first passed through Alburqueue 40 years ago enroute to a change of duty station in California. We fell in love with the town then and even more so when we checked into the Holiday Inn Express & Suites in old town after all those years. The love and uniqness we felt then was exemplified when we met SARAH the front desk administrator.
We just briefly mentioned the above to her upon check in(10-15-12) and she welcomed us as Platinum members and expressed her appreiciation and recognigtion of our devotion to each other and then immediately upgraded us to a suite. Well, that was not the end of it at 7Pm a Basket filled with goodies and a cold Bottle of Apple Cider along with a Card inscribed and signed by Toni, Kathleen and Sarah was awesome. But more importantly, the card which we will cherish forever read and I qoute " Our staff here at Holiday Inn Express & Suites, Albuquerque Old Town would like to congratulate you both on 48 years of marriage. That is an awesome accomplishment and one we are truly honered to share with you. Please enjoy your stay with us and do not hesitate to let us know if we can help in any way. My your journey continue to prosper in love and happiness!" WOW!!! May the good Lord continue to bless your hotels and all the great people working to make a difference. We will now be going out of our way to stay at Holliday Inns and Suites. These young women should be commended for making our 3 day stay so special. Thanks again, Rick & Barb
November 1, 2012
Rated 5.0 out of 5.0 by Doug08 great service, room was not good first night
They gave us water, acknowledged we were platinum members.
However the TV was not working, then light was blinking all night, even when power was shut off. The air conditioner ran all night . Not able to control room temp. We were offered another room, however it was after midnight. Next night we changed rooms. Everything was fine. Front desk clerk was very attentative.
October 29, 2012
Rated 5.0 out of 5.0 by Sherry1 Great hotel!
Enjoyed our stay for 2 nights at HI Express while in Albuquerque. The hotel was convenient to everything we wanted to do and see. Room was good and staff people were very helpful.
October 27, 2012
Rated 5.0 out of 5.0 by COtraveler Staff was extremely helpful and accommodating
Since I was staying 3 nights I asked if they would upgrade to a small suite and they did. That made it much more comfortable.
October 27, 2012
Rated 3.0 out of 5.0 by Geutz Comfortable bed and good location
Love Holiday Inn Express beds and pillows! Nice, clean facility with free parking and internet access. Just a little too much traffic noise on the street side of the building. It tapers off around 9:00 so not enough to keep me awake.
October 25, 2012
Rated 5.0 out of 5.0 by Coach30 Comfortable bed and nice room
Room was very clean and well maintained. Breakfast was very good with several options. Service was excellent and friendly.
October 22, 2012
Rated 5.0 out of 5.0 by CousinJ Comfortable bed and free fresh cookies!
My cousin and I stopped here while on a 2-week road trip. The room was excellent, service was excellent, comfortable bed, great breakfast (even for us early birds heading to Balloon Fiesta), and there were even fresh cookies available in the lobby at night. Awesome! Would definitely stay here again. Thank you!
October 22, 2012
Rated 3.0 out of 5.0 by GJD150 Poor location
Even though the hotel is advertised as being near old town it is not within easy walking distance. There is very little around the hotel in the way of restaurants and shopping. The room was clean and comfortable though nothing outstanding.
October 21, 2012
Rated 5.0 out of 5.0 by CarolD Great attentive staff during the Balloon Festival
We have stayed at many Holiday Inn Express locations over the years and we both agreed that this was the best staff we have ever encountered! They were so helpful and accomodating from start to finish....the morning staff were excellent at the early am hours getting us all out the door well fed to go to the Morning Glo during the Balloon Festival! We will definitely stay here again and highly recommend to all! It is a little too far to walk to the Old Town area but right across the street from a fantastic Cultural Center that has an excellent restaurant/cafe and you do not have to pay the "entry" fee to eat at the restaurant! Go! Stay! Enjoy!
October 19, 2012
Rated 5.0 out of 5.0 by Karen11 Excellent customer service
We travel often with our 4 & 6 year old daughters and have stayed in all kinds of hotels. We stayed at this property for the first weekend of the Balloon Fiesta and we used the business center for the first time to buy and print our fiesta tickets online. When the printer was out of ink, we figured we were out of luck. The front desk staff suggested we send the tickets to their e-mail and they printed the tickets up for us.
We were at breakfast the first morning and we figured we would miss the morning breakfast the next day due to having to rise so early for the balloon fiesta, but the hotel made sure they accomodated the guests attending the fiesta and began serving the breakfast at 4am. They even offered to wrap up muffins to go.
This is the type of customer service that makes me want to return to Holiday Inn Express every time.
October 17, 2012
Rated 5.0 out of 5.0 by trinichap Clean and fresh feel
Hotel was very clean and fresh. Staff was very friendly. Bedding was comfortable and rugs were well kept. Can't think of anything bad to mention. Everything was great. I would recommend this hotel to others and I would stay here again.
October 15, 2012
Rated 4.0 out of 5.0 by Anhoney Breakfast not up to usual standard of Holiday Inn
We were only there for two breakfasts, but each morning there was very little avaialble and the pastries etc were not fresh in my opinion
September 30, 2012