Rated 4.1 out of 5 by 111
Rated 5.0 out of 5.0 by Al of the North Good deal in every way
I was a bit sceptical about the reservation due to some reviews I had read online. I found these reviews not to be true in terns of my stay. Everything was just great. After a long day in the park we got to the room and found everything to be as expected. People should not nitpick and place unbelieveable expectations on everything they have to pay for. I am sure that a visit to some of their homes would be less than satisfactory. Enjoy life, it goes by so quickly.
August 15, 2014
Rated 5.0 out of 5.0 by mnw80 Clean room and great staff
Excellent hotel. Great staff and service. Thank you.
August 14, 2014
Rated 4.0 out of 5.0 by john7800 Review
overall the stay was ok. We had 2 suites. My daughter and wife loved their sweet. Mine was noisy with the people next door. The walls weren't very sound proof and I found the bed a little uncomfortable. The staff was very friendly and the breakfast was good.
August 13, 2014
Rated 5.0 out of 5.0 by Nicole910 Dorney Park trip
My niece and I went to this hotel that was within distance of Dorney Park. It was extremely close, the staff was very friendly and the free breakfast was great. I would definitely go again.
August 12, 2014
Rated 5.0 out of 5.0 by TraTra Great service and Nice hotel
This is the second time we stayed at this hotel and we will go back. The only complaint we have is the floor was filthy. We didn't realize how dirty it was until my kids were running around in socks and they were black. I know that hotel's can't shampoo the carpets all the time but I had to Clorox their socks and they still didn't come clean.
August 10, 2014
Rated 3.0 out of 5.0 by Anthony904 Average Holiday Inn
Exactly what is expected when you book a room with Holiday Inn. Everything is satisfactory but nothing really exceeds expectations either.
August 9, 2014
Rated 4.0 out of 5.0 by jfreak1717 Comfortable bed and pillows
The overall experience was pleasant. For the second time this year, I had issues while connecting to the internet, but everything else was great. The prices of nearby hotels may be of better value, but the location and amenities were fine here. Very nice and helpful staff.
July 29, 2014
Rated 5.0 out of 5.0 by Uncle Chuck Wonderful Hotel
I have been staying at this particular hotel for the past 6 1/2 years, 4 days a week. I have never had any complaints about this hotel and the entire staff recognizes me the moment I step inside. THey are always receptive to my needs and do everything in their power to accomodate me and any needs I may have.. I have a year and a half left before retirement and plan on staying here during this time. The IHG team at this location deserves 5 stars for their efforts and accomplishments.
July 28, 2014
Rated 2.0 out of 5.0 by Never Again..... Musty Smell....
My family stayed here on our recent trip to Allentown. There was a musty smell every time we were in our room - don't know if it was a humidity problem? On two separate occasions there was hardly any breakfast to speak of. No coffee. It wasn't that we were late to breakfast - it was 9 a.m. Just seemed like they are short handed? I definitely think this hotel needs a major rehab. Also, no pool??
July 23, 2014
Rated 3.0 out of 5.0 by The R close to the park and resteraunts
I enjoy the location in proximity to Dorney Park and nearby restaurants. We stayed here last year as well and the same problems I encountered last year were experienced this year. The room is muggy, this situation should really be addressed. It is not enjoyable to come to your hotel room after a long day and feel the damp mugginess. Also last year when my wife pulled back the covers there were pistachio shells in the bed. Somebody was cutting corners in housekeeping to say the least. I did bring this to the attention of the front desk clerk and the issue was addressed. This year the waste basket had a clean garbage bag but had dried coffee at the bottom and was FULL of ants. Not Cool. Maybe someone should check behind the cleaning staff. Once again I did speak with the front desk and they cleaned the can and brought it back to the room.
July 22, 2014
Rated 5.0 out of 5.0 by mjpsjp Friendly informed staff good value for the price
Front desk person was friendly and helpful room was worth the price. Room was clean everything worked.
July 22, 2014
Rated 2.0 out of 5.0 by 1178 Very dated and disappointing for a Holiday Inn Express
The rooms were dated and shabby. Very disappointing for a Holiday Inn Express.
The breakfast area was cramped, not well attended and not clean. It was very unappealing to walk into the area.
I would not recommend this hotel to anyone.
July 17, 2014
Rated 1.0 out of 5.0 by Silly Girl 914 Room damp, cold and musty
Very simply, the room had a major issue with humidity. The fact that the room was at or below grade probably added to the condensation created by contrast of room temperature and outside temp/RH. The A/C was not equipped to handle the humidity and its cooling feature only exacerbated the cold, damp, musty feel and smell. The carpet and sheets were literally wet...not just damp. Even after during the A/C off for 24 hours the room still maintained the same temp and clamminess. Other issues of rogue hairs on the sheets and an inferior breakfast made the situation even less palatable. The staff and front desk were either unwilling or unable to change my room. I am completely dissatisfied with my stay and would think twice before staying or recommending the Holiday Inn Express to anyone
July 11, 2014
Rated 5.0 out of 5.0 by The-RR-family Wow, an excellent place to stay.
This was an excellent place to stay, we stayed for one week and the service was excellent. The room was very cleaned and every time we arrived it was restocked with amenities like soap, shampoo, clean towels and others. Breakfast was a surprise for me, hot breakfast every morning with many options of a hot meal. My son loved it and was up early for breakfast. The staff well, they were great, felt like home. Always was greeted with a smile and staff was helpful. Thank you to all the staff for making our stay a comfortable and relaxed one. Thank you!
July 6, 2014
Rated 3.0 out of 5.0 by Dave Goal Keeper Steam Roll Soccer Tournament Stay
This Holiday Inn Express is not up to the usual standards. Staff is not overly friendly. Hotel only has one elevator which sounds like it is unsafe. No pool and no laundry facilities. The Breakfast Bar seemed lacking from what other Holiday Inn Express hotels offer. Only one hot entree. Only one out of three pancake maker worked.
There was a group rate that originally when I made my reservation, the rate wasn't accepted. I call the Hotel desk and the staff was unaware. I had to contact the person in my group to get this straighted out--she did but after a lot of frustration.
July 3, 2014
Rated 4.0 out of 5.0 by Happy Holidays Pleasant Surprise
The hotel smells like Christmas. It's kept up so well it looked new. I'll stay there again and hope every hotel I stay in is as nice. The employees are wonderful and I felt safe and comfortable there. The park next door was no problem as far as traffic goes and I could not hear any noise from the park either. Just down the street are good, reasonably priced places to eat and a variety of other businesses like Talbots and Ice Cream World.
June 29, 2014
Rated 4.0 out of 5.0 by Grandma18 One night stop-over
It was a comfortable easily accessible over-night stop on our way to the New England area. I never sleep well the first night out in a different bed.
June 24, 2014
Rated 4.0 out of 5.0 by biztraveller00 Good, comfortable
Stayed for two night business trip. Was concerned about location across from Dorney Park as a business traveler, but didn't have any problems going to/from hotel. Easy to get to and conveniently located to various Lehigh Valley points. Sufficient range of breakfast choices ranging from Greek yogurt and oatmeal to hot choices like pancakes, eggs and sausage. Would stay again.
June 23, 2014
Rated 5.0 out of 5.0 by MitchDebby clean and friendly
As a late night "walk in" (generally how I travel) I am sometimes meet with scorn crabby attitudes. Not the case here. Friendly, helpful and informative. Thanks
June 21, 2014
Rated 4.0 out of 5.0 by TheAllens Nice room, but no pool
We had a nice stay. The room was nice and the breakfast was good - very typical for a Holiday Inn Express. We were very disappointed though that this location did not have a pool. The rate here was a little higher for some reason too, even though it did not have a pool, for which we would think the rate would normally be a little less.
June 20, 2014
Rated 5.0 out of 5.0 by nowicknat Great Place!
Highly recommend staying here! Very accommodating, easy to get to, plenty of places to eat nearby, clean, friendly staff. My only complaint were the eggs at breakfast...one morning they were still a bit runny, but other than that, the Continental Breakfast was good!
June 20, 2014
Rated 5.0 out of 5.0 by Mike724 great bed and breakfast
Had a few days off between tradeshows was able to park tractor-Trailer behind building even though it was a little tight.was able to visit friends in Jim thorpe area.Staff was great trying to assist with prblems with internet hookup
June 16, 2014
Rated 5.0 out of 5.0 by Active Grandma Beyond expectations
Staying at this Holiday Inn Express felt like coming home. The room was comfortably cool and inviting, and just seeing the spaciousness and inviting decor helped us to relax and re-group. We stayed here in the middle of a long trip from Virginia to Connecticut, and it was such a relief to check in and go up to our room and settle down before looking for a place to eat. The staff were all courteous and helpful. During this trip we stayed at another hotel chain as well - no Holiday Inn Express nearby - and the difference was palpable. The Holiday Inn Express felt like home. The other hotel felt like . . . . well, a hotel.
June 3, 2014
Rated 5.0 out of 5.0 by Dogmom5 What a relief
We had booked a stay at the Candlewood in Willow Grove. Weeks in advance. Prepaid. Non-smoking room. They put us in a smoking room and it was terrible.
Thankfully Dorney Park HIE was able to take us the second night. So we transferred.
May 25, 2014
Rated 2.0 out of 5.0 by NoVA_Visitors A Cold Shower to Start the Day
Picked this location for proximity to destination. Check-in experience was quick and easy and the room was what we booked and generally clean. Even plenty of channels on the cable system.
Did notice that the water took a while to get warm in the sink when washing up before bed. Just to be sure, I ran the shower and it did get warm. I guess I didn't run it long enough to realize there was a problem, because when I went to shower in the morning, it got warm. The problem is that it never got hot, and it only stayed warm for about 1 minute before turning cold and never getting close to warm again.
We did let them know upon check-out - and even let the two people at the front desk know the room number and exact issue. They didn't seem to surprised, so I would guess that I wasn't the first to report that issue. In fact, the didn't seem phased at all with the report and wished my family well on our way with not another word.
May 12, 2014
Rated 5.0 out of 5.0 by LenC536 Great Service and Location
Staff always treats me with respect. always greets me and knows my name. service and rooms are great. highly recommend to others.
May 5, 2014
Rated 1.0 out of 5.0 by Gil29 Unkempt, not worthy of Holiday Inn Status
Have always felt confident staying at a Holiday Inn Express that it would live up to high standards. This location should be removed from the Holiday Inn Express Chain. It is a disgrace.
Foyer carpets frayed and dirty - should have gotten the clue from that, but had traveled all day and was just looking for a place to spend the night.
We went to dinner before actually going up to our room (or we would have checked right back out). The room, carpet, bathroom floor, etc. were dirty. The room itself was very outdated, but that would be all right if it was clean. There was a dirty towel in the towel rack. The refrigerator made a loud ticking noise, where we had to unplug it to make it stop. The shower head was almost impossible to use and the bathroom door wouldn't stay open as the floor was sagging (we could actually feel where the floor sagged). Also, sagged in the bedroom area. Thank you for letting me vent.
April 18, 2014
Rated 3.0 out of 5.0 Access
I believe that the staff at this facility is great. Clean rooms and choices for breakfast plenty. My only regret is the internet service offered to business clients is inadequate. Although you can get access to the WEB, if you are a business traveler and require VPN service, this location will block you and it will require you to leave and attempt conectivity at an alternative location.ie Mcdonalds, Starbucks.... Numerous times this incovinience was expressed to the staff and they could not resolve the issue. If leisure trip, excellent place to stay. If on business avoid this location. I have recommended that future colleagues weight this issue before booking this site. Review your service provider they are affecting your rating.
April 14, 2014
Rated 5.0 out of 5.0 by trash great stay
great location just off highway very quiet at night great breakfest good value for the price good workout room room was like a suite very large very clean very confortable bedding
March 24, 2014
Rated 5.0 out of 5.0 by KBurke Great Hotel Choice
Excellent place to stay. Super clean and convenient. will stay again.
February 28, 2014