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Rated 4.6 out of 5 by 170 reviewers.
Rated 5.0 out of 5.0 by Fantastic This stay was fantastic!!!! The staff were great. The rooms were fabulous and clean. Beautiful place. I would recommend to everyone! June 14, 2013
Rated 1.0 out of 5.0 by Extremely Rude and Unacommodating Staff DO NOT STAY HERE! Took our baseball team to state tournament last weekend. When we booked we were given a certain group rate. Got there to check in and three families got the rate and the remainder of us were given a much higher rate. We were told the person who quoted us the rate was not authorized to do so!!! REALLY! That was our fault? While talking to the manager via telephone we were called liars. He informed us the lady we had talked to and made the reservations with wasn't even working at the time we said we called!!! REALLY!!! Never been so insulted in my life! Then on check out day they decided to charge even more for the last night! Wrong!!! I have never been so disappointed in a company EVER! I have been a priority club member with Holiday Inn for years because of their customer service. NOT anymore! I'm through with them and will make sure the teams in our area know how we were treated by Holiday Inn Express 2806 Wolflin in Amarillo! Lost our teams business for sure! June 10, 2013
Rated 5.0 out of 5.0 by Hotel Experience The hotel was in excellent condition. The staff were very friendly and efficient. The overall experience was GREAT!! June 9, 2013
Rated 5.0 out of 5.0 by Nice room and outstanding staff My wife and I stayed on the night of 28-29 May, as a result of our outstanding experience of our stay on our way to Wylie TX the previous week. Again, the stay was outstanding in every regard. We wish to express our highest regard for the desk and housekeeping staff for a wonderful stay. We extend our special appreciation to the people who were on duty during the tornado warning that occurred that evening. Kayla, Sarah, and Mark were the finest representatives of your organization that you could hope for. We deeply appreciate and admire their professionalism in their care and concern for the guests during that time. They followed proper safety protocol and common sense procedures during the entire event in spite of what must have been their deep concern for their own families in other parts of town. This included knocking on each door and making sure that each guest was informed of the danger and directions to immediately go to the first floor and go into the hallways away from windows. We also express our appreciation to Belinda for her outstanding food service, and to Dawn for the friendly, speedy and efficient checkout procedures that provided that nice, personal touch on the termination of our stay. June 3, 2013
Rated 5.0 out of 5.0 by Another Very Nice Stay I typically stay at this hotel when I am in the area on business. The staff are very friendly and the hotel is centrally located. The beds are always comfortable and relaxing. They did add a fresh fruit bowl to their breakfast staples, which was a very nice addition. However, they did not offer it every day of my stay. I think this should be added as a daily item as it is a healthier option to the regular egg and sausage/bacon items. The noise in the hallways can be a bit loud at times, especially when there are kids running up and down the hallways and people slamming their doors instead of gently closing them. Granted this is not a hotel issue but rather a common sense, inconsiderate, people issue. June 3, 2013
Rated 5.0 out of 5.0 by Top of the line HIE This is Holiday is the nicest we have been in. Decor from the time you walk in is nice. Breakfast area is laid out very well with the pool behind it. Rooms were very nice, very clean. Definitely recommend. Location is great also, easy off freeway and Texas Roadhouse right across parking lot, so you don't have to get in the car to go to dinner. May 30, 2013
Rated 4.0 out of 5.0 by Good experience My experience for a business trip in Amarillo at the Holiday Inn Express at Wolflin was very nice. Easy access to my business meetings and good options for dinner around the restaurant. May 23, 2013
Rated 5.0 out of 5.0 by Loved It! The hotel is so pretty and smelled amazing. The girls at the desk were the definition of southern hospitality! I am very picky about cleanliness and the room was immaculate. Great place all around! May 20, 2013
Rated 5.0 out of 5.0 by Beautiful Hotel! This hotel was so clean. The whole place just felt fresh and new from the moment we walked in. Every staff member we met was ready to help us and very polite. We will be back to stay on our return trip home. May 20, 2013
Rated 5.0 out of 5.0 by Lovely experience I stopped in Amarillo on the way from Fort Worth to New Mexico to spend the night. Eddie at the front desk was so nice and helpful. He even helped me to figure out how to get online! Very clean, lovely room. May 18, 2013
Rated 5.0 out of 5.0 by great stop Good location with plenty of things around it. Super clean rooms and a very helpful staff. Will stay again. May 10, 2013
Rated 5.0 out of 5.0 by Amazing customer service! We had to change our reservation from the Tucumcari HIE location to Amarillo at the last minute due to a change in travel plans. The front desk receptionist took care of all the changes while we were driving from Flagstaff to Amarillo-we didn't have to call multiple locations or the corporate number. In addition, we had a floral delivery at the Tucumcari location and the Amarillo and Tucumcari HIE staff worked with us to pick up the delivery in Tucumcari on the way to Amarillo, and they also helped put it in our car for the long drive back to Dallas. Many, many kudos to the wonderful teamwork and excellent customer service of the HIE staffs! May 6, 2013
Rated 5.0 out of 5.0 by Comfortable Room and great rate We have stayed here four times and have never been dissapointed. The price is reasonable and the rooms are large and spacious. It is centrally located and that is a plus. We have recommended it to our friends and they have also been pleased. May 3, 2013
Rated 5.0 out of 5.0 by A good I40 stop Convenient to interstate food and stores. Quiet. Very clean throughout. Pleasant breakfast buffet. Management takes very good care of the property everything looks clean and new. Enough plugs in the room for gizmos. Day and night desk staff really nice and knowledgeable. Will use again. The whole chain is reliable for the traveler May 1, 2013
Rated 5.0 out of 5.0 by Great Stay We have occasion to stay at this Holiday Inn Express quite often and always have a comfortable stay. The facility is well kept, clean and up-to-date. The staff is always friendly and helpful, their customer service gets a big thumbs up! On this visit we were in the “spa room”, and just like all the other rooms, it was clean, roomy and comfortable. There are numerous other hotels/motels in the Amarillo area, however, for the value, comfort, safety, convenience and customer service, this is by far at the top of the list! Not a big fan of the “canned” breakfast items but the fresh fruit, yogurt and chocolate milk are always a hit! We will be staying here again and continue to recommend this facility. April 14, 2013
Rated 5.0 out of 5.0 by Great Place for a Reunion! The front desk staff, Vanessa, and management were excellent in their support of our reunion. I heard many compliments about the facility from our participants. We are looking forward to meeting there again next year. Thank you! April 12, 2013
Rated 5.0 out of 5.0 by Pleased with the Hospitality !! This hotel has wonderful hospitality . All of the staff were ready and willing to answer any and all questions you might have. It is close to a variety of eating establishments within walking distance. I would definitely stay here again next time I am in the area April 11, 2013
Rated 5.0 out of 5.0 by Wonderful hotel and great staff !! We stayed at the Holiday Inn Express Amarillo in April and had an amazing experience. This is our third time at this hotel and will definitely go back. The staff was extremely pleasant and made sure our stay was comfortable. A special thank you to the front desk who took care of our needs April 9, 2013
Rated 5.0 out of 5.0 by Nice!! This hotel is very modern, clean, and well kept. The clerks behind the desk were all extremely helpful and friendly throughout my stay. I travel all the time for business and rarely see service like this anymore. April 7, 2013
Rated 1.0 out of 5.0 by TOO EXPENSIVE FOR CHEAP SERVICE Stayed here for my husbands birthday. Nothing extraordinary. The front desk clerk had no charm. not rude but not nice either. I thought if I am going to pay a lot of money it will be worth it. It wasn't. The room was okay. Too simple for what I paid. The day after I found out on my bank statement I was charged an extra $20. When I called to ask the desk clerk told me it was because of a "pre-incidental" charge (which there were no incidentals in my room). Well I was NEVER in any shape or form made aware of such charge. I did not even get an apology for at least not telling me. I did get my money back but I should not have to deal with this in the first place. NEVER GOING BACK.! April 4, 2013
Rated 5.0 out of 5.0 by Love this Hotel Every time we go to Amarillo this is the Hotel we stay at.. They have the most comfortable beds. I wish I could have one at my house. The Breakfast is always very very good. The kids love the indoor pool. The staff is always willing to help.. Can't wait unitl we go back again.. March 25, 2013
Rated 1.0 out of 5.0 by not getting room cleaned We arrived late after 8 hours of driving- we were very tired. Checked in- put all items on cart- went up to the 3rd floor-wrong room. I had requested two beds- so we had to go back down and change rooms. The next day, housekeeping came while we were showering- I said we were leaving soon- so come back- they NEVER came back, Our room was NOT cleaned the first day. The NEXT morning while we were eating breakfast- I went to the front desk- and said our room was never cleaned, would they do it now as we were leaving, but had to get back before noon to get ready for a wedding. NO ONE EVER CAME!!!! We got back at 11- and the room had still not been cleaned. I insisted that someone clean it right now, as we needed towels and the trash cans were full. I speak Spanish, and understood what the cleaning staff said- she told what must have been the woman in charge that we did not want the room cleaned!!!!! Who would NOT want their room cleaned- I started speaking Spanish, and told her what REALLY happened. It got cleaned as I STOOD there. No one apologized- or explained what went wrong. At checkout the girl asked if everything had been ok- I said NO- one of the worst experiences ever. She then asked " Is there anything we can do?" Not at checkout with the car parked and ready to go. I said it's a little late- why didn't anyone try and do something when we had the problem. This is not a very well managed establishment and the reason I never choose Holiday Inn on my own. The only reason we stayed here was because it was chosen by the wedding party. March 25, 2013
Rated 5.0 out of 5.0 by Dutchman 76 The staff at the hotel are great and work hard to remember your name. The breakfast is hot. It has added a bowl of diced fruit which includes cantelope and pineapple. Most rooms have a small fridge and a microwave. If you work in the room, it may be tough getting enough light at the work table. There is a great selection of restaurants within 2 miles of the property. March 21, 2013
Rated 5.0 out of 5.0 by Most AWESOME Experience!! WOW!! What a night! We are Platinum Priority Club members, but have never been surprised quite like this. We were recognized as club members at check-in and we were told we had been upgraded to the Presidential Suite as a courtesy. Well we have NEVER stayed in such a beautiful suite and we almost exclusively stay at Holiday Inn Express hotels. We stay at this particular location every year as we drive to Phoenix, and we've always loved it. It's very clean and convenient, and has a Texas Roadhouse right across the parking lot. But this was so special!! We're still talking about it a week later!! Thanks, Amarillo! What a wonderful surprise after a LONG day on the road!! February 27, 2013
Rated 5.0 out of 5.0 by Great hotel I've stayed here plenty of times, absolutely love it. EXCEPT, the internet speed. Wow, it is so slow. My phone gets faster internet than the wifi there. February 27, 2013
Rated 5.0 out of 5.0 by All good but heater controls broken, no other problems Great place, very nice staff. Very close to most places and certainly easy to get into and out. Good restaurants very close and good. February 27, 2013
Rated 3.0 out of 5.0 by loud sevice truck @3am the supply truck arrived @3am and made quite a bit of noise until 4. it snowed that am so he parked under the foyer and the noise was amplified. great stay?.................the rm was nice. February 17, 2013
Rated 5.0 out of 5.0 by Very comfortable bed I stay in many different H I hotels and the bed I had in your hotel was the most comfortable that I have experienced in a very long time. February 2, 2013
Rated 5.0 out of 5.0 by Very Good Hotel This was my second time staying at this particular hotel in Amarillo. The staff are always very friendly, although, the clerk seemed to be a bit overwhelmed when I checked in. He had three people waiting in line and was not quite as attentive as I have experienced before, but still was pleasant. The hotel is clean and nice. I do wish, as with most hotels, that the walls were more insulated and I don't quite understand why people have to let their doors slam when they enter and exit their rooms. I heard the person in the next room as they closed doors and drawers and scrapped against the wall, I suppose looking for an electrical outlet and having to move furniture. I would like to see more to the breakfast bar. It is the same for all Holiday Inn Expresses and I travel a lot so I get tired of the same thing for breakfast every morning. It would be nice to have perhaps fresh fruit bowls and hot oatmeal or ham even. Overall, this is a very pleasant hotel and I will most likely stay there again unless I find a better Holiday Inn in the area that accepts my low government rate. January 30, 2013
Rated 5.0 out of 5.0 by First visit to Amarillo I loved this hotel. It was very clean, seemed new, and the staff was extremely friendly. The location was great as well. I'd totally stay here again if I make it back to Amarillo. January 30, 2013
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