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Rated 4.6 out of 5 by 157 reviewers.
Rated 5.0 out of 5.0 by A good I40 stop Convenient to interstate food and stores. Quiet. Very clean throughout. Pleasant breakfast buffet. Management takes very good care of the property everything looks clean and new. Enough plugs in the room for gizmos. Day and night desk staff really nice and knowledgeable. Will use again. The whole chain is reliable for the traveler May 1, 2013
Rated 5.0 out of 5.0 by Great Stay We have occasion to stay at this Holiday Inn Express quite often and always have a comfortable stay. The facility is well kept, clean and up-to-date. The staff is always friendly and helpful, their customer service gets a big thumbs up! On this visit we were in the “spa room”, and just like all the other rooms, it was clean, roomy and comfortable. There are numerous other hotels/motels in the Amarillo area, however, for the value, comfort, safety, convenience and customer service, this is by far at the top of the list! Not a big fan of the “canned” breakfast items but the fresh fruit, yogurt and chocolate milk are always a hit! We will be staying here again and continue to recommend this facility. April 14, 2013
Rated 5.0 out of 5.0 by Great Place for a Reunion! The front desk staff, Vanessa, and management were excellent in their support of our reunion. I heard many compliments about the facility from our participants. We are looking forward to meeting there again next year. Thank you! April 12, 2013
Rated 5.0 out of 5.0 by Pleased with the Hospitality !! This hotel has wonderful hospitality . All of the staff were ready and willing to answer any and all questions you might have. It is close to a variety of eating establishments within walking distance. I would definitely stay here again next time I am in the area April 11, 2013
Rated 5.0 out of 5.0 by Wonderful hotel and great staff !! We stayed at the Holiday Inn Express Amarillo in April and had an amazing experience. This is our third time at this hotel and will definitely go back. The staff was extremely pleasant and made sure our stay was comfortable. A special thank you to the front desk who took care of our needs April 9, 2013
Rated 5.0 out of 5.0 by Nice!! This hotel is very modern, clean, and well kept. The clerks behind the desk were all extremely helpful and friendly throughout my stay. I travel all the time for business and rarely see service like this anymore. April 7, 2013
Rated 1.0 out of 5.0 by TOO EXPENSIVE FOR CHEAP SERVICE Stayed here for my husbands birthday. Nothing extraordinary. The front desk clerk had no charm. not rude but not nice either. I thought if I am going to pay a lot of money it will be worth it. It wasn't. The room was okay. Too simple for what I paid. The day after I found out on my bank statement I was charged an extra $20. When I called to ask the desk clerk told me it was because of a "pre-incidental" charge (which there were no incidentals in my room). Well I was NEVER in any shape or form made aware of such charge. I did not even get an apology for at least not telling me. I did get my money back but I should not have to deal with this in the first place. NEVER GOING BACK.! April 4, 2013
Rated 5.0 out of 5.0 by Love this Hotel Every time we go to Amarillo this is the Hotel we stay at.. They have the most comfortable beds. I wish I could have one at my house. The Breakfast is always very very good. The kids love the indoor pool. The staff is always willing to help.. Can't wait unitl we go back again.. March 25, 2013
Rated 1.0 out of 5.0 by not getting room cleaned We arrived late after 8 hours of driving- we were very tired. Checked in- put all items on cart- went up to the 3rd floor-wrong room. I had requested two beds- so we had to go back down and change rooms. The next day, housekeeping came while we were showering- I said we were leaving soon- so come back- they NEVER came back, Our room was NOT cleaned the first day. The NEXT morning while we were eating breakfast- I went to the front desk- and said our room was never cleaned, would they do it now as we were leaving, but had to get back before noon to get ready for a wedding. NO ONE EVER CAME!!!! We got back at 11- and the room had still not been cleaned. I insisted that someone clean it right now, as we needed towels and the trash cans were full. I speak Spanish, and understood what the cleaning staff said- she told what must have been the woman in charge that we did not want the room cleaned!!!!! Who would NOT want their room cleaned- I started speaking Spanish, and told her what REALLY happened. It got cleaned as I STOOD there. No one apologized- or explained what went wrong. At checkout the girl asked if everything had been ok- I said NO- one of the worst experiences ever. She then asked " Is there anything we can do?" Not at checkout with the car parked and ready to go. I said it's a little late- why didn't anyone try and do something when we had the problem. This is not a very well managed establishment and the reason I never choose Holiday Inn on my own. The only reason we stayed here was because it was chosen by the wedding party. March 25, 2013
Rated 5.0 out of 5.0 by Dutchman 76 The staff at the hotel are great and work hard to remember your name. The breakfast is hot. It has added a bowl of diced fruit which includes cantelope and pineapple. Most rooms have a small fridge and a microwave. If you work in the room, it may be tough getting enough light at the work table. There is a great selection of restaurants within 2 miles of the property. March 21, 2013
Rated 5.0 out of 5.0 by Most AWESOME Experience!! WOW!! What a night! We are Platinum Priority Club members, but have never been surprised quite like this. We were recognized as club members at check-in and we were told we had been upgraded to the Presidential Suite as a courtesy. Well we have NEVER stayed in such a beautiful suite and we almost exclusively stay at Holiday Inn Express hotels. We stay at this particular location every year as we drive to Phoenix, and we've always loved it. It's very clean and convenient, and has a Texas Roadhouse right across the parking lot. But this was so special!! We're still talking about it a week later!! Thanks, Amarillo! What a wonderful surprise after a LONG day on the road!! February 27, 2013
Rated 5.0 out of 5.0 by Great hotel I've stayed here plenty of times, absolutely love it. EXCEPT, the internet speed. Wow, it is so slow. My phone gets faster internet than the wifi there. February 27, 2013
Rated 5.0 out of 5.0 by All good but heater controls broken, no other problems Great place, very nice staff. Very close to most places and certainly easy to get into and out. Good restaurants very close and good. February 27, 2013
Rated 3.0 out of 5.0 by loud sevice truck @3am the supply truck arrived @3am and made quite a bit of noise until 4. it snowed that am so he parked under the foyer and the noise was amplified. great stay?.................the rm was nice. February 17, 2013
Rated 5.0 out of 5.0 by Very comfortable bed I stay in many different H I hotels and the bed I had in your hotel was the most comfortable that I have experienced in a very long time. February 2, 2013
Rated 5.0 out of 5.0 by Very Good Hotel This was my second time staying at this particular hotel in Amarillo. The staff are always very friendly, although, the clerk seemed to be a bit overwhelmed when I checked in. He had three people waiting in line and was not quite as attentive as I have experienced before, but still was pleasant. The hotel is clean and nice. I do wish, as with most hotels, that the walls were more insulated and I don't quite understand why people have to let their doors slam when they enter and exit their rooms. I heard the person in the next room as they closed doors and drawers and scrapped against the wall, I suppose looking for an electrical outlet and having to move furniture. I would like to see more to the breakfast bar. It is the same for all Holiday Inn Expresses and I travel a lot so I get tired of the same thing for breakfast every morning. It would be nice to have perhaps fresh fruit bowls and hot oatmeal or ham even. Overall, this is a very pleasant hotel and I will most likely stay there again unless I find a better Holiday Inn in the area that accepts my low government rate. January 30, 2013
Rated 5.0 out of 5.0 by First visit to Amarillo I loved this hotel. It was very clean, seemed new, and the staff was extremely friendly. The location was great as well. I'd totally stay here again if I make it back to Amarillo. January 30, 2013
Rated 3.0 out of 5.0 by Smell the room was nice, bed was comfy, but there was a smell that I couldn't quite identify- there was a baby crib left in the room, and the smell closely resembled dirty diapers??? Texas Roadhouse next door, great people and good food! January 16, 2013
Rated 5.0 out of 5.0 by Excellent Accommodations and Customer Service Staff was friendly and courteous; room was very comfortable and made our "New Year's Eve" stay quite pleasant. January 6, 2013
Rated 5.0 out of 5.0 by Relaxing time My wife and I were in town to Christmas shop. After a day battling traffic and other shoppers, it was nice to come back to a comfortable, quiet room. We could not have had a better experience. January 3, 2013
Rated 4.0 out of 5.0 by Overall Experience. By far, one of the best I have stayed. The entire staff made our team feel at home. January 2, 2013
Rated 3.0 out of 5.0 by Outside Room Noises The room and amenities were fine, but we had some issues with being able to hear someone in the adjacent room talking after midnight. I don't believe that he was being overly loud. It just seemed that the rooms were not insulated to well. The bigger problem though was the kids running up and down the hall the next morning, around 7:30 AM. It sounded like a heard of elephants running back and forth down the hall. I know the parents are mainly to blame here, but again, the rooms did not appear as sound proof as other Holiday Inns that I have stayed in! December 14, 2012
Rated 5.0 out of 5.0 by A home away from home I travel around the world and when I go to Amarillo I stay at this Holiday Inn Express. I was meeting up with some coworkers and asked them where they were staying and they were staying at this HIE as well. Great people running the show, rooms and the workout rooms are fantastic. They even give you a free ride via limo to the Big Texan Steak Ranch which is a great customer service move. I would suggest this to anyone traveling to Amarillo. November 21, 2012
Rated 5.0 out of 5.0 by Quick stop I had been driving all day and the greeting I got when asking about a room was first rate. The bed in my room was the absolute best. I did not have breakfast because I was on the road early the next day. I would definitely stay here again in the future. November 7, 2012
Rated 5.0 out of 5.0 by Great Deal Front desk said the property is only 6 years old. Rooms have large bathrooms, high ceilings, huge beds and huge televisions. Best hotel that I've been in, dollar for dollar. November 3, 2012
Rated 5.0 out of 5.0 by Excellent HIE location in Amarillo Have stayed several times at this HIE and it has never disappointed. Rooms are very nice, AC works which can be important to travelers. Breakfast is nice and economical since it is built into the price. Location is safe and well lit and access to either side of I40 is a plus. WiFi could be faster however it is free and that again is a plus considering hotels are starting to charge. Overall the price is worth what HIE offers. October 28, 2012
Rated 4.0 out of 5.0 by Accomodations good, Staff most helpful. We were pleased in every way and manner with this facility. We will stay here again as well as recommend it to others. October 20, 2012
Rated 5.0 out of 5.0 by Amarillo Business Trip Every thing went great at the hotel. had a little wait at the front when I arrived but front counter person was on the phone making a reservation. Nice touch with offering me a bottle of water. No problems and had a great night sleep. October 17, 2012
Rated 5.0 out of 5.0 by wonderful bed - breakfast lacking Everything about the hotel was absolutely wonderful except for the breakfast for my husband. He is one of those people who doesn't need 2% or lowfat milk. His cholestrel is unbelievably low and he can use whole milk. There was NONE in the milk selection. Also the only fruit were green apples. They don't go real well on cereal. There were no bananas to go on cereal. October 14, 2012
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