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Rated 4.1 out of 5 by 118 reviewers.
Rated 4.0 out of 5.0 by suitable location I stayed with my family for visiting Napa valley. It is good location and confortable for staying. Wifi is quite slow and breakfast is just normal. January 2, 2014
Rated 3.0 out of 5.0 by Room was comfortable Our room was comfortable, but the bathroom door knob was broken. Also, we had tough time with turning the shower knob. As we stayed for one night, I did not report about the door knob and shower. I will be visiting Napa in April, and will be staying at the same location. I hope, I get a better room or the same room, with a working door knob and shower knob. December 31, 2013
Rated 5.0 out of 5.0 by Comfortable bed and great breakfast experience Check-in and out were quick, friendly, and error-free. The bed was extremely comfortable. The room was not immaculate (some smudges on the walls and ceiling), but was comfortably clean. We could hear the neighbors talking in the evenings, but not so much as to keep us from sleeping. Recognition must be given to the breakfast bar attendant. The same woman was tending the breakfast bar Christmas Eve, Christmas day, and the day after. She was friendly and very good at communicating which items she was already working on restocking. This experience was far superior to any of the Holiday Inn Express locations I have stayed at before. In other locations the attendant seems grouchy and unfriendly. I understand it's probably not the greatest job ever, but I really appreciate that it is being done so well in this location. December 30, 2013
Rated 4.0 out of 5.0 by Great staff The staff was great. Check in was easy and hassle free. The shuttle driver was very personable. The room was clean. Breakfast was tasty. It was a pleasant experience and the staff is to be commended. December 29, 2013
Rated 5.0 out of 5.0 by Friendly and helpful staff and nice clean hotel My wife and I stayed for one night and upon check in (which was early) they had our room ready. Nice helpful girl at the front desk and recommended wineries and provided some 2 for 1 tastings at some local vineyards which were very nice. Would stay here again and recommend others that are visiting Napa vineyards. December 5, 2013
Rated 5.0 out of 5.0 by Really enjoyed the stay! First time at American Canyon, we were looking for something near Sonoma so we could bounce between Napa and there. It was a great property very clean and very nice staff. We'll be back! December 4, 2013
Rated 4.0 out of 5.0 by GREAT FACILITY Everything was spotless, good breakfast, staff was courteous, beds were comfortable. Overall a good experience November 20, 2013
Rated 3.0 out of 5.0 by mediocre place noisy, run down, has seen better times. staff lacks responsibility November 17, 2013
Rated 5.0 out of 5.0 by Great place to stay. I work in corporate aviation and stay in hotels for 7 days every other week. It's rare to find a place that has that "welcome to our home" feeling. This property has exactly that feeling. I stayed here for 3 nights. The staff are great, very friendly and professional and out-going. It did not matter what their job was on property, when you walked by it was "hello how are you" with a smile. The rooms and common areas were very clean. And I cannot forget the towels and bedding. They use a fabric softener that smells great, not that sterile bleach scent that most hotels that send their linens out to cleaning company. Actually in the morning when you walk down to lobby you can smell the scent throughout the lobby because they do their own linens on property. Great area, few restaurants in walking distance. Starbucks and smoothie place all within walking distance as well. Great place, hope this is my companies normal spot to stay now. November 17, 2013
Rated 4.0 out of 5.0 by Dog-friendly and a great hot breakfast This place is fabulous, especially for dog-lovers and wine country tours. They are centrally located for all things Napa and Sonoma. Walking distance from several restaurants and shopping right in the same square. Your dog will love the grounds and surrounding areas and you will LOVE their breakfast - hot eggs, make-your-own pancakes, cinnamon buns, everything you could get at any nice buffet. We have had problems one two occasions with the side doors not working correctly, but you can always walk a few more steps and go in the front door. Great place to stay ! October 31, 2013
Rated 5.0 out of 5.0 by Pleasant Surprise We were in American Canyon for a conference and chose the Holiday Inn, quite honestly, because it was the cheapest of the hotels available. We were very surprised at the comfort and overall experience we had. The rooms were spacious and immaculate. I had actually spilled some water in the bathroom on the floor and after wiping it up with a washcloth discovered that the washcloth was still white! Now that says something. In addition, two of us were presenting and forgot an ethernet cable. They lent us one with no questions asked, and did not even require a deposit. Our only suggestions for improvement would be to offer recycling on the premises and possibly consider adding microwaves and refrigerators. However these points did not at all detract from our stay. We are already planning to book here next year when we attend the conference again! October 29, 2013
Rated 5.0 out of 5.0 by Atmosphere Great Breakfast room and lounging area. Nice hot tub and pool area. October 29, 2013
Rated 4.0 out of 5.0 by Great place to stop over We were well looked after with great service and advice from all staff. Disappointed that there are no bar facilities nor dining options with the exception of breakfast which forced us to drive. That said, comfortable, clean rooms made for a cost effective stay. October 20, 2013
Rated 5.0 out of 5.0 by great location Hotel staff excellent...location to Napa area great...staff helpful in recommending dining locations in the immediate area. Had to come back to the area would I stay here...YES October 19, 2013
Rated 4.0 out of 5.0 by Nice Hotel This is a nice hotel located near shopping center and restaurants. Nice room, comfortable beds, very helpful and friendly front desk staff. Good breakfast to start the day. Thank you October 15, 2013
Rated 4.0 out of 5.0 by I stay here often The only problem I found this time is one I've had in the past and that is I like to watch FOX News and for the second time, I've not been able to get it in my room. Called the front desk but another day without that channel. Odd thing is that when I go downstairs to breakfast, all of the TV's are on that channel. Sure wish they could figure out why the channel doesn't work in my room. That's channel 36 on your user's guide. October 15, 2013
Rated 4.0 out of 5.0 by Need to seriously update fitness facility Treadmills are in dire shape, please update facility. October 14, 2013
Rated 5.0 out of 5.0 by Recent Stay The hotel staff was outstanding, they were very friendly and made you feel welcomed. They recognized me as a priority club member. I had a very nice stay and would do it again. Thank you October 8, 2013
Rated 5.0 out of 5.0 by Nice facility, close to Napa Nice welcome by front desk staff, Justin. Very professional and helpful suggestions for our stay in Napa area. Very nice well equipped facility. Great location only about 12 miles to downtown Napa & area wineries. October 8, 2013
Rated 5.0 out of 5.0 by Very Nice and pleasant I enjoyed my stay at the Holiday inn express American canyon. I was in town for business but this is a great stop for those who wish to stay near Napa but not pay an arm and a leg. There is also good food choices just across the parking lot. great place. October 7, 2013
Rated 5.0 out of 5.0 by clerk assistance Evening clerk on October 1st (I believe his name was Trever, can't remember for sure) contacted Frontier Airlines for me when I couldn't print out my baggage receipt. They issued a new receipt via email. Thank you for his outstanding service. October 6, 2013
Rated 4.0 out of 5.0 by Next to all amenities Super Walmart is just next door! And it's the start of Napa Valley! October 6, 2013
Rated 5.0 out of 5.0 by The best hotel we have stayed at in Napa area We usually visit Napa each fall to visit the wineries. We have stayed at 6-7 different hotels. We were surprised and totally pleased by our experience at the HI Express. It was GREAT. The big things and little! Staff was so helpful. Food was great. Doors on rooms, special mechanism so they don't slam. It was so quiet at night. Rooms were roomy and bedding was very comfortable. We will be back! Thanks so much! October 3, 2013
Rated 5.0 out of 5.0 by American Canyon I have stayed at this hotel a number times, initially with a large group for a family wedding and a few times for family emergency. The hotel was able to accomodate 5 rooms together which is difficult to do when the hotel is sold out. Unfortunately, the air conditioner in our room was not working. They made attempts to fix it an were unable to repair the issue and had NO additional rooms switch us into. The GM kindly, took care of the majority of our stay which was nice surprise. To make a long story short the next few visits we had a few issues with multiple rooms and types of beds to accomodate grown children. Again, the hotel was sold out, but James(GM) and the staff made every attempt to accomodate.Since we were in town to lay our father to rest, they accomodated us SEAMLESSLY. They went above and beyond our expectations again. Kudos to Grace and James for making Customer Service and Satisfation it's highest priority.They always make you feel like the only guest. When in town will ALWAYS stay here and recommend to everyone. Thanks HIEXP American Canyon!!! September 30, 2013
Rated 5.0 out of 5.0 Balloon ride package The pool was ok. Hot tub was awesome. Easy to find the hotel. The staff was very friendly and helpful. Balloon ride package was a great deal. Although there was a problem with the billing, the Manager promptly sorted it out to our expectations. Recommend if you book a Balloon ride package that you confirm pick up details directly with the Balloon ride company as they change with the season. September 13, 2013
Rated 5.0 out of 5.0 by Rest and Enjoy The hotel is very clean, great breakfast choices and super nice front desk staff. We stayed 2 nights 2 couples heading to wine country. You will not be disappointed. September 10, 2013
Rated 5.0 out of 5.0 by great service Highly recommend this Holiday Inn Express. Location was great (close to several restaurants). Room was clean and comfortable. The service was fantastic. Very friendly and knowledgeable. September 7, 2013
Rated 1.0 out of 5.0 Poor Management & Front Desk Staff We booked out room for our wedding night. We had most of family and friends stay at the hotel as well. The manager during the night of August 30 would not allow my husband to check in and required me to check in for hi,, which we did. We booked our priest a separate room and when he checked in, got the key to the same room we had checked in on August 30. Saturday the 31st, front desk man moved my husbands belongings from the same room to another room. After our wedding Saturday night, the receptionist at the desk could not find our new room or our stuff. After waiting an hour, they find our room which was promised to be comped due to the inconvenience. Of course, my card was charged. Poor customer service & management. Also The night manager told all of our guests that we requested only king beds for them. We never reserved rooms under a wedding group. We just gave them the hotel name and that was all. you're running a circus here. Expect a review on help & BBB. September 7, 2013
Rated 4.0 out of 5.0 by easy access to napa valley Good value for the area. However, the bathroom had a sewage smell coming from the sink area and the shower curtain was falling apart,stains on window coverings .seeing as its just a place to sleep, it served its purpose. August 31, 2013
Rated 5.0 out of 5.0 by Napa and business We would stay here again. The price is a little too high but the property was comfortable and nice. Breakfast was hot but the omelets were awful like eating rubber. Staff was friendly and helpful. August 29, 2013
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