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Rated 4.2 out of 5 by 139 reviewers.
Rated 4.0 out of 5.0 by Base for Sonoma wine country The housekeeping staff did not seem to realize that there were 3 guests in our suite. We had to keep asking for extra towels. AND there was a half of a peeled dried out banana under our bed and there was leftover food in the refrigerator. Otherwise, check in was fine and the breakfast crew did an outstanding job having everything ready and fresh and plentiful. July 27, 2013
Rated 5.0 out of 5.0 by Very comfortable room! Very nice Holiday Inn Express! It was quiet, and we got a great night's sleep. It was very close to Napa and the wineries, yet we could also head off to Great America. Great access to places to eat, coffee shops, and gas stations. July 25, 2013
Rated 4.0 out of 5.0 by For The Most Part It Was A Good Experience I was pleased to receive recognition as a platinum member, however, that ended when I asked for a room upgrade and was told "Nope, I can't". The breakfast bar was what you would expect but the lady who was maintaining it needed some customer service training. Would I return to this location, yes, I have a preference for IHG properties and Napa is no exception. July 23, 2013
Rated 3.0 out of 5.0 by The bed was very comfortable Came here for a leisurely vacation. The hotel itself was fine. There were just some problems with how many days we were actually booked to stay. We also booked a wine tour that was suppose to be included in our hotel bill and there was miscommunication with this. The staff was very prompt and helpful in fixing it though. The dining room for breakfast was very crowded and there wasn't much left when we came down to eat at 9:00. July 21, 2013
Rated 1.0 out of 5.0 by Terrible Front Desk In this most recent trip we stayed in at least 6 different Holiday Inn Express hotels over a 2 week period. Within the past six years we've stayed in at least 20 different Holiday Inn Express hotels. In that time we've experienced excellent service and the quality of the hotels has been extremely good. However, this particular hotel was absolutely terrible! The front desk person was aggressive, hostile, and extremely confrontational. I will never stay at this hotel again, and I am recommending that everyone stay away from this one particular Holiday Inn Express. July 16, 2013
Rated 5.0 out of 5.0 by Great Location, Great Value, Great Service I love how close this hotel is to Yountville and Napa. It's a great value for the price and the accommodations are high-quality. I will stay here again anytime I'm in the area. The complimentary breakfast was fine, but crowded (hard to find a table). July 15, 2013
Rated 5.0 out of 5.0 by Thank you for a wonderful stay! Thank you for making my stay there so wonderful! My step mother was ill in he hospital and I was so stressed because she had taken a turn for the worse and wasn't going to make it. I had to bring my 16 month old grandson with me. Your staff accomadated all of my needs, made me feel safe and cared for. You brought a pak-n-play up for him. Your breakfast staff was very accomodating. She helpeed me get some ice for my ice chest while toting my little grandson around. I would definately recomend your hotel and staff to anyone! Keep up the great service! Thank you again! July 14, 2013
Rated 3.0 out of 5.0 by Good location but rooms not so good. I stayed for 7 days for business. Overall I was satisfy until I ask to clean the room. Twice the room was not cleaned up. When they finally did it, they change the shower curtain and put a completely broken curtain that reminds me of a cheap motel. The room had a bad smelll all week. Discusting laundry room. July 7, 2013
Rated 5.0 out of 5.0 by wedding bliss Our stay started out bumpy but the staff was excellent taking care of any problems immediately. We felt welcome and the property was very relaxing. We would definitely stay here if we are in the area again. We had a fairly large group from all over the country from the Midwest, the South, and CA. The hotel has plenty of room to get together and visit. July 6, 2013
Rated 5.0 out of 5.0 by Fantastic I think it was Jason the evening clerk who referred us to a great place to eat. June 22, 2013
Rated 4.0 out of 5.0 by Super location to visit Sonoma or Napa areas Located just south of the two main roads to access both wine tasting areas. Modern and comfortable facility with pleasant and helpful staff. June 21, 2013
Rated 5.0 out of 5.0 by Great Location and wonderful employees This hotel is in an excellent location to Napa Valley Wineries and the city Napa CA. Has excellent rooms and very clean and the pool and hot tub are wonderful. The employees are excellent and full of information regarding going thru Napa Valley. Hotel is in an area where their is shopping and places to catch a bite to eat or a cup of coffee. The hotel offers the usually Holiday Inn Express Breakfast which is always wonderful in the morning. I would recommend this for anyone traveling to the area. June 14, 2013
Rated 3.0 out of 5.0 by Ok,but don´t expect too much! At point of reservation I asked for a high floor and quiet room. What we got was a room on the ground floor, facing the highway! Thanks for that! Check In and Check Out was quick, but not very friendly, The room was large with a good size bathroom. There is also a self laundry room which would be nice, if the clothes-washer would be a little more modern and would not leak! Breakfast is free of charge, but nothing special. Plates, cutlery etc. everything is out of plastic! June 12, 2013
Rated 2.0 out of 5.0 by AC uncontrolable and staff not responsive Had a great stay on June 2. Returned on June 7 and complete opposite. Turned on AC in room to cool it down. Went to visit friend in another room. Came back within an hour room did not col down. Called front desk to notify them. Staff member said that the AC control had a motion sensor and would not work with out us in room. (This did not happen on June 2.) OK I said. I called back in 5 minutes and asked the front desk what happens when we go to sleep and there is no motion in room. He said it would work. I said if it does not work I would deal with it in the morning. AC did not work after we went to sleep. Woke up in middle of night, fan was running full blast, loud noise, no cooling. We finally turned AC off and had a miserable nights sleep. Told front desk about the situation and he said that's the way the system works. Tried to explain to him what happened and instead of saying simply that he would notify maintenance, he turned around, told us to have a good day and disappeared in to a back room June 9, 2013
Rated 5.0 out of 5.0 by Wonderful Experience! The manager, James, has been the most helpful site manager I have encountered in quite sometime. They truly need to use him to retrain for some of their other sites, as he can give them tips on how to go beyond the call of duty to ensure his customers are satisfied with their stay. May 22, 2013
Rated 5.0 out of 5.0 by Love this place I was riding in the Tour de Cure with my boyfriend and we needed an affordable place to stay in Napa. Those two things don't typically go and in hand. I am a rewards member and thought I would try the Holiday Inn. I got a great price and an amazing room. Tyler in particular helped me several times, locating places to eat and finding the nearest movie theater to go see Iron Man 3!! I will stay here again for no reason at all! Btw, give Tyler a raise, I work retail and his customer service is outstanding! Thank you, Jenn May 10, 2013
Rated 1.0 out of 5.0 by Gordita The hotel is beautiful and the rooms are great however my experience with you was fatal. I made a reservation for 2 rooms (my cousin have a membership and i made my reservation with his code) and when i arrive at the hotel the girl of the front desk told me that i need to show a voucher, i din´t have any idea about the voucher (i have stayed with you in london, and many hotels in us and was the first time that i need to show a voucher for the special rate), after that your sistem did´nt accept my credit cards /(im telling your system because i used them the next day) and to no make a long story i spend like an hour making my checkout. It was the same thing for my checkout, and mu conclusion is that im not going to stay with you anymore. April 28, 2013
Rated 5.0 out of 5.0 by excellent hotel in Napa area Had a comfortable room, clean ,quite, good size, quality tv channels. April 18, 2013
Rated 5.0 out of 5.0 by Tremendous Experience Please extend my extreme thanks and appreciation to your team of professionals at the Holiday Express American Canyon. They were tremendous people and went beyond the call. Truly value added is within the individual professionals you have working at this Inn. Thank you for the opportunity to stay! April 10, 2013
Rated 5.0 out of 5.0 by Central Location We enjoyed staying here! We had plans to go to Six Flags in Vallejo and also we took the ferry over to San Francisco. It was also close enough to Napa that we enjoyed an afternoon there. The beds were comfortable, the pool was nice, the motel was quiet. We will stay here again when in the area. April 9, 2013
Rated 4.0 out of 5.0 by Vacation I spend a lot of time in HIE all around the country. This one started out very nicely. I was upgraded when asked to be, the only issue was in some HIE a suite is actually a suite. I was surprised to find just a larger room and 1 TV, instead of 2 TV's and a separate sitting area. That being said, everything else was fine. One particular night my wife could not sleep because of persistent banging coming from what we thought was upstairs. After making calls to the font desk, the gentleman actually came up too the room and laid his head on the floor trying to figure out exactly where the noise was coming from. It was something that I was not expecting and was shocked to see. The next morning I was informed that I would be getting points back for the inconvenience we had experienced. It was nice to be treated that way without asking for it. The manager and the night desk man were fabulous to myself and my family, even making suggestions where to take my son for some birthday fun. Thank You. April 2, 2013
Rated 4.0 out of 5.0 by Good comfortable stay, except there was no soap. As with all other Holiday Inn Express hotels, the Napa Valley one was also especially nice and comfortable. Enjoyed talking with the breakfast staff member who was really sweet. Only problem I had was that there was no soap in the bathroom when I arrived and because I was late for a meeting up in Napa, I had to wash my face and hands with shampoo. As I walked out of my room, I ran into a maintenance man who said he would make sure soap was there when I returned and it was. Also was terribly distraught when I heard several weeks ago that the International Hotel in Cairo, Egypt that I had stayed at in 2007 and then owned by Holiday Inn was ravaged by rebels. February 28, 2013
Rated 5.0 out of 5.0 by Hidden Treasure Less than a 15 min drive to downtown Napa, makes this property a hidden treasure. Staff was fantastic!! February 23, 2013
Rated 4.0 out of 5.0 by Some hiccups .... Our stay at this hotel had some minor issues. Upon checking in, though room was large and clean. No washcloths, bathroom light bulbs burned out and no tissues. Called desk, immediately got clothes and tissues --- but even after two days of staying at hotel, we never got replacements for light bulbs. A/C was incredibly loud. Chose to sleep with window open (third floor) so a nice cool breeze worked just fine. Hotel staff extremely nice and accommodating. Though do not ask for directions to local italian restaurant or Walgreens --- wrong directions each time. Internet slow... slow... remember the old dial up?! Seems to be the case here. At times, never could get to websites. Left turn out of hotel is impossible. Turn right make a u turn or go into Walmart parking lot to come out to get to main road. Hiccups are to be expected at times when traveling --- the willingness for the staff to overcome these is A+. Special thanks to Kenny. February 23, 2013
Rated 5.0 out of 5.0 by location Easy in and out. Near other shopping opportunities and food outlets. Close to highway and Napa Valley Winde Country. February 22, 2013
Rated 5.0 out of 5.0 by wonderful staff This holiday inn express is wonderful. Friendliest staff of any 5 or 6 star hotel for much less money. Great value. Great location. February 21, 2013
Rated 3.0 out of 5.0 by Noisy Air Conditioning This property looks nice and seems to be fairly new and the bed was comfortable. However, the selection of pillows does not include any which were not thick so my head was at an uncomfortable angle when sleeping on my back (where I spend most of my sleep time). This caused some sleep difficulty. Worse than the pillows was the air conditioner. This was a cool night and needed some heat. The unit was extremely noisy and did not have a setting to keep the fan running. Every 2 to 3 minutes the unit would come on then shut off for the same amount of time. I might have actually slept through a few of these cycles, but I was awakened over and over each time it came on. This resulted in a very restless night - in the truest sense of the word. I got very little rest. I would not recommend this hotel until it changes it's air conditioner and control units. February 20, 2013
Rated 4.0 out of 5.0 by Excellent hotel, some administrative issues This hotel always provides an excellent stay. Clean, comfortable, (exercise facility is limited) and friendly. But, my bill for the last two stays has not been correct. My advice (and you probably do this anyhow) is to be sure and check the rate on the invoice. I think/hope it is a computer glich, but annoying none-the-less. February 19, 2013
Rated 5.0 out of 5.0 by Great location and value If you are spending time in the wine country, this is a great value and offers easy access to Napa Valley vineyards. January 8, 2013
Rated 2.0 out of 5.0 by Disappointed Heater was so noisy I had asked to change rooms. Staff was very accommodating but next room was just as bad. Had to sleep with the heat off ( it did not work all that well anyway) so was a very cold night. December 9, 2012
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