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Rated 4.2 out of 5 by 103 reviewers.
Rated 4.0 out of 5.0 by Another day on the road Clean quiet hotel at the usual high standard that is expected from the Holiday Inn. Only one thing would have made it better... Recognizing me as the Platinum member that I am. I make reservations online after logging in and get receipts from the hotel that note that I am platinum, but for some reason staff at check in do not seem to care that one of the main reasons I am there is because of brand loyalty. This is a recurring problem that needs to be fixed! June 11, 2013
Rated 3.0 out of 5.0 by Room was comfortable and spacious. Nosiy Hallways. The room was very clean. The staff was very gracious and polite. The breakfast was very good. Love the pancakes. The only problem was the tournament people that were there. At eleven o'clock at night the kids were running up and down the hallways screaming and yelling. The pool was so crowded that you could even find a place to get in. The kids were running and jumping in the pool and the adults just sat there playing on their phones. The hot tub was yellow with a brownish tint. Yuck!! I told the front desk and was told they didn't have enough staff on duty to handle the crowd. Poor planning on your part since you would have known a crowd was coming. I would like to know why there were 6-8 kids in a room with no adult supervision when the room only occupys 4. My daughter who was with me has 3 kids so that makes 5 in their family and we had to shift a kid to my room because the room is only for 4 people. Are there different rules for different groups of people? June 7, 2013
Rated 5.0 out of 5.0 by Bed was comfortable and room was quite. Did not hear to much hall traffic and noise. I would recommend this hotel. Truley enjoyed my stay there. I do alot of traveling, and this place is high on my list to stay again when im in this area. The staff was very very freindly and helpfull. This get's a 10 plus from me. May 24, 2013
Rated 4.0 out of 5.0 by Room was comfortable, breakfast was uninspired. The room was fine, but breakfast selection was mediocre and bland and the orange juice was like water. Also, there were no trays to take the breakfast back to the room, though I did ask for them in case they had just run out of them. May 23, 2013
Rated 5.0 out of 5.0 by Look forward to stay at this HIE Exceptionally friendly HIE. Staff outgoing; very positive attitude. Two very nice restaurants downtown. After dinner can safely strool around the Randolph Macon campus. May 17, 2013
Rated 5.0 out of 5.0 by I love this Holiday Inn My wife and I travel to this location often to visit our daughter. The staff has become a second family to us. We are always greeted by name with a smile and a warm hello. We are always treated like Royalty. If ever we need something all we must do is ask. This Holiday Inn’s staff is the reason I became a Priority Club Member. When I travel for work or pleasure I only stay at a Holiday Inn Express. Not every location feels like home because not every location is my favorite HI Express in Ashland, VA. Nevertheless, every Holiday Inn Express has been a great place to stay. Always clean, well managed, and staffed with friendly and knowledgeable people willing to help make your stay an outstanding experience. April 22, 2013
Rated 5.0 out of 5.0 by ROADWARRIOR1953 This was my 4th stay at this location since January. This was my 2nd time that I requested the room with a Jacuzzi (Room 904), life does not get any better, I will keep going back, this is one of my favorites. April 17, 2013
Rated 5.0 out of 5.0 by Holiday Inn Express Very good -as usual. We choose to always stay at Holiday Inn Expresses when possible. April 15, 2013
Rated 5.0 out of 5.0 by Nice Stay Nice, comfortable rooms and a good variety for breakfast. No time to use pool but it looked great. April 13, 2013
Rated 5.0 out of 5.0 by Thanks to the staff Great staff, reception was polite and friendly. Thank you April 11, 2013
Rated 5.0 out of 5.0 by Great Service. Clean and comfortable. Staff very friendly and knowledgeable. Very clean and comfortable amenities. Felt safe and secure. nice place to stop over. Will be back again. March 31, 2013
Rated 5.0 out of 5.0 by ROADWARRIOR1953 This was my 3rd stay at this hotel since the beginning of the year, they have a very nice manager with people skills. I will stay there again. March 25, 2013
Rated 1.0 out of 5.0 by Poor Service all around Apparently this location could not handle full occupancy, and regularly ran out of towels and food for breakfast. The staff was not much help and made random excuses that didn't even make sense or were flat out lies. I had to wait five hours for towels. I was told their were in the dryer. I love staying at the Holiday Inn and Holiday Inn Express, but I will definitely avoid Ashland, VA in the future. March 22, 2013
Rated 5.0 out of 5.0 by Great People The hotel staff were fantastic. They checked me into a very quiet room after an exhausting drive and made sure that I had snacks for the morning as I knew I would sleep through HIE amazing breakfast. HIE is always my first choice in accommodations and this location was especially great. March 14, 2013
Rated 1.0 out of 5.0 by very poor experience Unable to sleep in room due to odors coming in from hallway and making people sick. Left in middle of we could not sleep with the fumes even after blocking a towel under the door. February 25, 2013
Rated 1.0 out of 5.0 by Good clean place to stay. Everything fine except breakfast which was inadequate. Very little choice and not much of it.. Otherwise, it is a very nice Inn. Helpful, pleasant staff. February 18, 2013
Rated 5.0 out of 5.0 by ROADWARRIOR1953 This Hotel appeared to be new, it was the first time that I stayed there. The Satellite TV was the best I have seen, the channel line-up was the same at home so I did not have to search channel by channel, the HDTV was not brain dead like the other TV's in the other Hotels, when you changed channels it was an instant picture and not have to wait a few seconds. Connecting to the Wireless for the Laptop was very easy, nice solid connection. This hotels location is noted in my logbook, just far enough that you do not hear traffic on the I-95 corridor. I will stay there again when I am back in the Richmond Virginia area. January 29, 2013
Rated 4.0 out of 5.0 by craig Comfortable bed and great service. breakfast service on time January 28, 2013
Rated 1.0 out of 5.0 by Comfort and Convienence Staff was friendly and helpful. Accomodations met our expectations. January 16, 2013
Rated 5.0 out of 5.0 by Awesome place, awesome price It's worth driving the extra miles up 95 to save the money to find this Holiday Inn. Staff is super nice too. January 5, 2013
Rated 5.0 out of 5.0 by Nice place to stay When we come to visit family, HI Express is convenient and the suites are large enough that the grandsons can stay overnight with us. We really enjoy our time there. January 4, 2013
Rated 5.0 out of 5.0 by Great hotel and a great price I stopped about an hour before getting to Ashland to get fuel and check the Holiday Inn prices that was near the gas station. It was $113 plus taxes, so I decided to drive a bit further. I am glad I did, because Ashland was only $85 nightly plus taxes. Breakfast was decent and room was comfortable. Kids slept late; I had to wake them for breakfast. We stopped at same location on way home! Staff was great as well! January 3, 2013
Rated 5.0 out of 5.0 by comfortable, clean and great staff... When i am in need of a place to stay outside Richmond, i wouldn't consider anywhere else.. It is so comfortable and fresh.. Always, everytime.. Never a doubt and the desk clerks are so great , friendly and helpful.. Trust me.. I am terrible "picky" and this is a great compliment.. A great place to stay.. not fancy, but, just what you need. A happy place to stay! January 2, 2013
Rated 3.0 out of 5.0 by average motel started to set my computer up on desk and desk lamp would not come on because there was no bulb in lamp. this should have been checked before room was ready to occupy. stayed in holiday inn express in wolfeboro sc on way north . Found in middle of night room had no hot water. seriously consider another chain next trip December 16, 2012
Rated 5.0 out of 5.0 by Large room and staff was very helpful. Great hotel and location. Pillows were unconfortable. Would have liked to have larger pillows for king size bed. Other than pillows, we enjoyed our stay. Very friendly staff. Will stay again. December 15, 2012
Rated 4.0 out of 5.0 by quiet room and comfortable bed We drove from Canada to our way to Florida and after a long day on road, we appreciate that quiet room and comfortable bed, after a warmful shower. And most of that good experience, I took benefice of my Priority Club Rewards. Thanks! December 9, 2012
Rated 5.0 out of 5.0 by Always on top of things Reservations have always been correct and room ready upon arrival. Property has been well manicured and clean. Rooms are clean and comfortable. Have stayed at this location many times the past two years, and plan on seeing more of you in the next. I travel at least forty eight weeks a year, and have seen the inside of many a hotel. This location is top notch and never a burden to come to Always a pleasure to stay. Thanks... December 2, 2012
Rated 4.0 out of 5.0 by Great place to stay when in Ashland/Richmond. I have stayed at this property a number of times over the last two years, since my daughter started attenting Randolph-Macon College. I have always found the location, facilities, and staff to be top notch. However, on this occasion when I checked in at 11:00pm on 24 November the young female manager was not very accommodating. I identified myself as a frequent quest and a priority club member then asked for my standard rate. She quoted me a higher rate. Her explanation for the higher rate was because I was getting a room with two double beds. I completed my check-in and thanked her. In the morning I spoke with a different manager, who treated me like a valued quest and offered me my standard rate. The rate difference was $10 and not the reason for my concern. The young female manager was questioning my integrity when her integrity should be in question. I had stayed there before and had the receipts to prove it. Other than check-in, another great stay at the Holiday Inn. December 2, 2012
Rated 5.0 out of 5.0 by lawman3030 All in all it was wonderful. Room was (queen suite) was spacious. If I we had to dislike anything, it would have been too much furniture in the room. Staff was great for check in to check out. Breakfast had a good variety and was quite tasty. Although there was no resturant in the hotel itself. there was an ample selection. The desk clerk recommended a pizza shop just a short distance away,and being from New York, thought it was very good. Definately on the stay again list. December 1, 2012
Rated 1.0 out of 5.0 by Beware! I was so unhappy with my recent stay. I reserved and paid in advance for a 2 queen bed suite (2 queen beds/pull out sofa/2 TV's) because I needed the extra room with 3 kids,10 yrs and under. We checked in late due to traveling for 13 hrs. We were given our key cards only to find that the room we were assigned was a 2 queen bed standard... NO PULL OUT SOFA... 1 TV... NO ADDITIONAL SPACE FOR MY KIDS! When I called the front desk, I was told that the soccer team that arrived earlier had the same rooms, and that the only suite left had a leaking toilet, so we needed to be moved. That's all well and good, but no one bothered to mention it to us. It's like they were hoping we wouldn't notice. My 3 yr-old daughter kicked and rolled into me ALL night, and I got no sleep. In addition, I heard high powered toilets flushing all night too. When I voiced my concerns to the manager during check out, I was fed multiple excuses, including "We had to move other guests around too. These things happen." I was given a very small credit to my bill, but not even close to what we deserved. WORST STAY EVER! November 23, 2012
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