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Rated 4.5 out of 5 by 139 reviewers.
Rated 5.0 out of 5.0 by Nice stay The staff was very nice the room. Was very clean and the breakfast had so many varieties Thank you to the staff @ Holiday inn express August 16, 2013
Rated 3.0 out of 5.0 by Average at best. My stay at this hotel was okay. A few things that are important to point out are that it was much more expensive than it is worth, the bath tub ran the whole time, and the maids came in my room when I had a do not disturb sign up. I also asked the front desk to come fix the leak in the bath tub and they never did. The quality of the hotel was not worth the price I paid. I am disappointed in my over all stay. Not one of the maids or service people spoke English either. August 11, 2013
Rated 5.0 out of 5.0 by Remembered my name The hotel is going through renovation and although the dust is still settling the staff does everything that can be done to make you feel appreciated I.e remember your name from the last visit before! August 6, 2013
Rated 4.0 out of 5.0 by Gr8 Hotel in Not-So-Gr8 Area As published by me on Trip Advisor: I was pleasantly surprised by the modern, clean lobby and it just kept getting better! The front desk clerk handed me water & snack bar while checking-in and they were very helpful with restaurant locations and a map. My room was as requested in my profile, top floor and end of hall away from elevator,etc. The room was very large, totally remodeled and cool on the 105 degree afternoon. Wifi was strong and breakfast had eggs and assorted breads, pastry, cereals, yogurt, fruit, etc. It had the best rate in the area and don't let the neighborhood discourage you. The parking was secure and I felt very safe in the property with a cordial and efficient staff. August 1, 2013
Rated 5.0 out of 5.0 by awesome THIS IS THE SECOND TIME WE STAY HERE AND IT WAS GREAT LIKE THE FIRST TIME. THIS HOTEL IS SO CLEAN AND HAVE AN EXCELLENT SERVICE (BUT NOT SOME GIRL WHO ANSWER THE PHONE WHEN I DID MY RESERVATION SHE WAS VERY RUDE) THE GUY WHO WAS AT THE DESK WEN WE SIGN IN WAS REALLY NICE AND HELPFULL, THE ROOM WAS SO CLEAN AND THE JACUZI REALLY NICE. ME AND MY WIFE HAD A WONDERFULL NIGHT CELEBRATING MY BIRTHDAY. I WOULD STAY HERE AGAIN AND AGAIN SO MANY TIME I COULD GET AWAY WITH MY WIFE AND SPEND SOME QUALITY TIME. THANKS FOR EVERYTHING....OH AND THEY WORKING ON RENOVATION AND EVERYTHIN IS BETTER, JUST ONE THING: KEEP THE ROOM WITH JACUZI PLEASE!! July 29, 2013
Rated 5.0 out of 5.0 by Great place to stay I will stay here again it was clean the staff was woundful I came to go to a 50th Ann party stay fri sat sun and left Mon I enjoyed my stay so much I will be back July 9, 2013
Rated 4.0 out of 5.0 by Quiet It was a hot night when we checked in and there was a large glass container of ice water on a table to greet us. A perfect way to greet weary travelers. As Rewards Club members at check in we received water bottles and nutrition bars to take to our room. Even though the hotel is undergoing construction, it was clean and quiet. After a good night's sleep we went down for the breakfast which was adequate. During our stay the staff was friendly and professional. July 3, 2013
Rated 5.0 out of 5.0 by BAKERSFIELD HOLIDAY INN Nice hotel with very gracious staff. I would both stay there again and recommend the hotel to others. June 25, 2013
Rated 5.0 out of 5.0 by great room room was great. very comfortable and really clean. June 24, 2013
Rated 1.0 out of 5.0 by Under remodeling and bad odors in bed room Too expensive for the service in general. It shouldent be a Holiday inn Express June 17, 2013
Rated 4.0 out of 5.0 by Friendly, helpful staff. Even thought the main lobby and fourth floor were under construction the area was always neat and clean and the staff and contractor personnel were courteous and helpful. May 21, 2013
Rated 4.0 out of 5.0 by Just what one needs on the road As with many HI Express...just what the Dr. ordered after a long day on the road! Extemely friendly and accomodating staff, great room with great amenities (free internet, fridge), and a great bed with excellent bedding. Had a peaceful, relaxing stay May 5, 2013
Rated 4.0 out of 5.0 by Good stopover location This is a good stopover location if travelling from Vegas to San Francisco. Even though there was renovations underway, this hotel offered most of the amenities for family vacation. Our room phone wasn't working but the staff at reception offered us to use their phone without any charges. Also he credited my Priority club account with points for inconvience. May 3, 2013
Rated 5.0 out of 5.0 by Comfortable bed, beautiful room and CLEAN This Holiday Inn Express is truly a diamond in Bakersfield! I was very pleased with my stay and I will choose this hotel from now on when staying over in town. They are remodeling so I had to register through the back of building, but even that wasn't a problem. It was well lighted and the staff was great. Lots of luggage carts. My room was clean, pleasant smelling, the linens were clean and no 'visitors' under the mattress. Plenty of towels. They had even turned the cooling and light on for me! (important to a woman traveler) There was a minifridge, microwave and coffee. I would recommend this hotel to families or solo travelers. April 28, 2013
Rated 4.0 out of 5.0 by Great Service, However they need to keep Special Options in Stock! Only thing that was Poor, was that we ordered the Lovers Package, but when we arrived they didn't have any in stock, however, we were credited $30 to bill, and given a free bottle of Apple Cider, tho we had no way of opening it. The hot tub is Very Large and Comfortable, i would definitely Recommend it!! April 4, 2013
Rated 4.0 out of 5.0 by Ease to get to the room. Even though construction was being completed on the fourth floor, the experience of the stay was good. March 4, 2013
Rated 5.0 out of 5.0 by OUTSTANDING STAFF! We stayed here with our granddaughter's soccer team for a weekend long tournament... Everyone on the hotel's staff was helpful and friendly both to our group as as a whole, and to each of us as individuals... They "bent over backwards" to meet our needs from a complicated check-in process, to attentive care of every detail during our stay the entire three days we were there... March 3, 2013
Rated 5.0 out of 5.0 by Clean and comfy The staff was friendly and helpful Our room was clean and ready when we arrived. Cookies were yummy. We will definitely stay there again. February 28, 2013
Rated 3.0 out of 5.0 by Room great, Staff response and amenities not so. The room was great and despite the renovations that occurring in an on-going capacity, the hotel was quiet and provided the necessary respite after the work day. However, I experienced some issues with the exercise facility that was not addressed. Three weeks had passed since I brought the issue of no signal to the television in the exercise room, and despite the time span, no efforts were made to correct the issue. On my current visit, this issue was again brought to the staff and I was told that this was the first the staff had heard of this issue. Nonetheless, a sign was placed on the TV that it was temporarily out of service and remained that way through the rest of my stay. I have had similar non-responsiveness from the staff in the past and would not recommend the hotel if you require service, but only require a room. February 22, 2013
Rated 4.0 out of 5.0 by Comfortable room Check in was a breeze. There were plenty of signs up notifying guests about the remodel going on on the first floor, and how it may effect their stay. I don't remember my room number, but was on the 2nd floor and the water does run all the time in the shower, and the toilet is rather loud after flushing. It did not bother me as I sleep with the air running all night, so that drowned out any noise from the bathroom. I only mention it as you may want to have it fixed as other people may complain while there. All in all another nice experience at this property. February 18, 2013
Rated 4.0 out of 5.0 by Good location off of 99 Freeway South Bakersfield This property currently (February 2013) under extensive renovations. It will probably great once completed. The breakfast room was in a former meeting room due to the renovation. Disappointed that HD Channel selection was limited or not at all. Hopefully this will change! February 18, 2013
Rated 5.0 out of 5.0 by Great stay! Even with renovations! This was a great stay! The property is undergoing a huge renovation yet my stay was not hindered at all. The staff does a wonderful job at the property taking care of their guests! Don't forget to try some cookies! February 17, 2013
Rated 2.0 out of 5.0 by Formerly Good It's been a few years since I've stayed at this location and I'm sorry to say it has gone downhill. They are doing renovations and the inconvenience was not minor. Smoldering roofing tar equipment was left to smell up the room all day. The breakfast was only fair and the milk was outdated 2 days in a row. February 13, 2013
Rated 4.0 out of 5.0 by Good hotel Modern spacious room, comfortable and neat. Reasonable breakfast and plenty of coffee. February 1, 2013
Rated 3.0 out of 5.0 by Good Hotel and mediocre service The hotel and facilities are undergoing a remodel but still remain presentable and satisfactory. The rooms and amenities are nice and good for a business traveler in need of a safe and consistent place to stay. However, the last few times that I have stayed I have come to rely less and less on the staff to assist in any issues. On three such occasions I have brought the malfunction of fitness equipment and devices in the room and received no follow-up and no correction before my departure. Although the staff would listen and express interest in your concern, there was no follow through at all. If you are OK with going it alone and fixing problems yourself, this is a perfectly good place to rest your head. January 29, 2013
Rated 5.0 out of 5.0 by Excellent Staff Everyone is very nice and helpful! The room are always clean and they are currently going through renovations so that it will be even better. January 25, 2013
Rated 5.0 out of 5.0 by Great service from the staff. Thank you to the staff for easy booking and service. January 22, 2013
Rated 5.0 out of 5.0 by Great Customer Service Great stay and wonderful staff!!! Property was being renovated, but the crew worked diligently and there were no inconveniences at all! January 17, 2013
Rated 1.0 out of 5.0 Worst Hotel Ever Stayed In - STAY AWAY FROM THIS FACILITY We always stay at Holiday Inn Express Hotels - THIS HOTEL SHOULD BE DEMOLISHED - it was absolutely awful. Yes I complained and yes I was compted for the night - but that is not the point. Our stay was terrible. I will continue to stay at HIE facilities but I will make sure that there are no more surprises. January 17, 2013
Rated 5.0 out of 5.0 by My stay I've stayed here several times...each experience has been wonderful!!! The staff is awesome, especially Matthew!!! He's funny and always goes the extra mile to welcome me!!! January 16, 2013
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