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Rated 4.4 out of 5 by 129 reviewers.
Rated 4.0 out of 5.0 by Friendly, helpful staff. Even thought the main lobby and fourth floor were under construction the area was always neat and clean and the staff and contractor personnel were courteous and helpful. May 21, 2013
Rated 4.0 out of 5.0 by Just what one needs on the road As with many HI Express...just what the Dr. ordered after a long day on the road! Extemely friendly and accomodating staff, great room with great amenities (free internet, fridge), and a great bed with excellent bedding. Had a peaceful, relaxing stay May 5, 2013
Rated 4.0 out of 5.0 by Good stopover location This is a good stopover location if travelling from Vegas to San Francisco. Even though there was renovations underway, this hotel offered most of the amenities for family vacation. Our room phone wasn't working but the staff at reception offered us to use their phone without any charges. Also he credited my Priority club account with points for inconvience. May 3, 2013
Rated 5.0 out of 5.0 by Comfortable bed, beautiful room and CLEAN This Holiday Inn Express is truly a diamond in Bakersfield! I was very pleased with my stay and I will choose this hotel from now on when staying over in town. They are remodeling so I had to register through the back of building, but even that wasn't a problem. It was well lighted and the staff was great. Lots of luggage carts. My room was clean, pleasant smelling, the linens were clean and no 'visitors' under the mattress. Plenty of towels. They had even turned the cooling and light on for me! (important to a woman traveler) There was a minifridge, microwave and coffee. I would recommend this hotel to families or solo travelers. April 28, 2013
Rated 4.0 out of 5.0 by Great Service, However they need to keep Special Options in Stock! Only thing that was Poor, was that we ordered the Lovers Package, but when we arrived they didn't have any in stock, however, we were credited $30 to bill, and given a free bottle of Apple Cider, tho we had no way of opening it. The hot tub is Very Large and Comfortable, i would definitely Recommend it!! April 4, 2013
Rated 4.0 out of 5.0 by Ease to get to the room. Even though construction was being completed on the fourth floor, the experience of the stay was good. March 4, 2013
Rated 5.0 out of 5.0 by OUTSTANDING STAFF! We stayed here with our granddaughter's soccer team for a weekend long tournament... Everyone on the hotel's staff was helpful and friendly both to our group as as a whole, and to each of us as individuals... They "bent over backwards" to meet our needs from a complicated check-in process, to attentive care of every detail during our stay the entire three days we were there... March 3, 2013
Rated 5.0 out of 5.0 by Clean and comfy The staff was friendly and helpful Our room was clean and ready when we arrived. Cookies were yummy. We will definitely stay there again. February 28, 2013
Rated 3.0 out of 5.0 by Room great, Staff response and amenities not so. The room was great and despite the renovations that occurring in an on-going capacity, the hotel was quiet and provided the necessary respite after the work day. However, I experienced some issues with the exercise facility that was not addressed. Three weeks had passed since I brought the issue of no signal to the television in the exercise room, and despite the time span, no efforts were made to correct the issue. On my current visit, this issue was again brought to the staff and I was told that this was the first the staff had heard of this issue. Nonetheless, a sign was placed on the TV that it was temporarily out of service and remained that way through the rest of my stay. I have had similar non-responsiveness from the staff in the past and would not recommend the hotel if you require service, but only require a room. February 22, 2013
Rated 4.0 out of 5.0 by Comfortable room Check in was a breeze. There were plenty of signs up notifying guests about the remodel going on on the first floor, and how it may effect their stay. I don't remember my room number, but was on the 2nd floor and the water does run all the time in the shower, and the toilet is rather loud after flushing. It did not bother me as I sleep with the air running all night, so that drowned out any noise from the bathroom. I only mention it as you may want to have it fixed as other people may complain while there. All in all another nice experience at this property. February 18, 2013
Rated 4.0 out of 5.0 by Good location off of 99 Freeway South Bakersfield This property currently (February 2013) under extensive renovations. It will probably great once completed. The breakfast room was in a former meeting room due to the renovation. Disappointed that HD Channel selection was limited or not at all. Hopefully this will change! February 18, 2013
Rated 5.0 out of 5.0 by Great stay! Even with renovations! This was a great stay! The property is undergoing a huge renovation yet my stay was not hindered at all. The staff does a wonderful job at the property taking care of their guests! Don't forget to try some cookies! February 17, 2013
Rated 2.0 out of 5.0 by Formerly Good It's been a few years since I've stayed at this location and I'm sorry to say it has gone downhill. They are doing renovations and the inconvenience was not minor. Smoldering roofing tar equipment was left to smell up the room all day. The breakfast was only fair and the milk was outdated 2 days in a row. February 13, 2013
Rated 4.0 out of 5.0 by Good hotel Modern spacious room, comfortable and neat. Reasonable breakfast and plenty of coffee. February 1, 2013
Rated 3.0 out of 5.0 by Good Hotel and mediocre service The hotel and facilities are undergoing a remodel but still remain presentable and satisfactory. The rooms and amenities are nice and good for a business traveler in need of a safe and consistent place to stay. However, the last few times that I have stayed I have come to rely less and less on the staff to assist in any issues. On three such occasions I have brought the malfunction of fitness equipment and devices in the room and received no follow-up and no correction before my departure. Although the staff would listen and express interest in your concern, there was no follow through at all. If you are OK with going it alone and fixing problems yourself, this is a perfectly good place to rest your head. January 29, 2013
Rated 5.0 out of 5.0 by Excellent Staff Everyone is very nice and helpful! The room are always clean and they are currently going through renovations so that it will be even better. January 25, 2013
Rated 5.0 out of 5.0 by Great service from the staff. Thank you to the staff for easy booking and service. January 22, 2013
Rated 5.0 out of 5.0 by Great Customer Service Great stay and wonderful staff!!! Property was being renovated, but the crew worked diligently and there were no inconveniences at all! January 17, 2013
Rated 1.0 out of 5.0 Worst Hotel Ever Stayed In - STAY AWAY FROM THIS FACILITY We always stay at Holiday Inn Express Hotels - THIS HOTEL SHOULD BE DEMOLISHED - it was absolutely awful. Yes I complained and yes I was compted for the night - but that is not the point. Our stay was terrible. I will continue to stay at HIE facilities but I will make sure that there are no more surprises. January 17, 2013
Rated 5.0 out of 5.0 by My stay I've stayed here several times...each experience has been wonderful!!! The staff is awesome, especially Matthew!!! He's funny and always goes the extra mile to welcome me!!! January 16, 2013
Rated 5.0 out of 5.0 by One of best "In" that I had been My family and I were in a Family Party with 17 people that started at December 26th and finished at January 12th. We travelled to LA -Vegas- SF-LA . We had decided to have a stop over from Vegas to SF and choosen Bakesfield for this porpose since it was in the middle of way and stayed at Holiday In Express. It was the best. The hotel is NEW. The room and all amenities were wonderfull. Nice room, nice bed and furnitures. The bathroom was complete. The breakfast was well served with omelet, bagels, rolls and assort of beverages. I wish I would stay more in this hotel. This will be de reference for new trips and a place to stay every time I get beck there. I do recommend. January 15, 2013
Rated 4.0 out of 5.0 by Great Service Highly recommend Holiday Inn Express - Bakersfieid January 5, 2013
Rated 5.0 out of 5.0 by front desk Claudia was exceptionally pleasant and accomodating upon check-out January 3, 2013
Rated 1.0 out of 5.0 by Bad experience I am a frequent traveler, and ALWAYS use Holiday inn express as a first pick on travel due to convenience. This stay was my worst experience ever. First I came in late from being on the road all day and was exhausted. The receptionist didn't give me instructions on how to get to my room. From experience I knew it was on the second floor but had to guess my way to the elevator. Finally laid down and the all I could hear was the running toilet. I thought maybe it was still filling up since I had just used it, but it kept on for 20 minutes. I finally had to get up and close the bathroom door. Then I could hear a loud TV in the hallway. I thought maybe another guest up late, and I tried to ignore it. Finally around midnight I came out side my room to see where it was coming from and could hear it from the lobby.I realized it was the Lobby TV that was echoing through the hallways. I finally called the front desk and asked the lady to turn it off. She did turn it down, but not off. Which was an improvement. However I did not get an I'm sorry, instead I got a "OOH you can hear it? and can you hear it now?" Finally was able to fall asleep closer to 1 am. When the morning came and I took a shower the towels where rough as if they did not use any softener. Very uncomfortable and not like Holiday inn. The next morning I started my day off late due to the lack of sleep, and wasn't even able to accomplish what I intended in Bakersfield because of my lack of energy . Breakfast did not hav the full offering's like EVERY other Holiday inn I have every stayed at. Very disappointed in this stay, the lady at the front desk has not been trained in customer service. Her attitude and lack of attention could of easily turned this into a more pleasurable stay however she only made it worst. January 2, 2013
Rated 4.0 out of 5.0 by Nice property My only problem with the hotel was that the gentleman manning the desk when I checked in told me my room number out loud--there was a man in the lobby. I travel by myself a lot and prefer not to have the room number mentioned out loud because you just have to consider safety from all aspects. Otherwise the room was nice and the workout room was ok (although I believe it was probably going to move as I was visiting during a remodel). December 18, 2012
Rated 5.0 out of 5.0 by Always feel welcome! I've been staying at this location for about seven years. I'm always recognized and given a welcome greeting at check-in. The rooms are always clean and up to date. Thanks. December 16, 2012
Rated 5.0 out of 5.0 by Great Service and Cookies We traveled down on Sunday to have dinner with some friends. We were able to make reservations that day. When we arrived, everything was in order and check in was painless. My wife really was impressed with the aroma of the lobby. We received complementary water and cookies upon heading to our room after dinner. I would suggest this location highly. Best room for the price in my opinion. Thank you Hughes Lane Bakersfield Holiday Inn Express! November 10, 2012
Rated 1.0 out of 5.0 by awful This hotel should not be allowed to call itself a Holiday Inn Express until all renovations have been made. Its trying to be a HIE on the cheap. Its obvious that it used to be a different hotel, very old. Our room was supposed to non-smoking, but you could tell that it used to a smoking room. Wallpaper bubbled and peeling, old carpet. Breakfast...stale biscuits, bread, muffins; canned orange juice; no meat. Coffee was good. Hotel was not in a good area of town. Price was reasonable and was cheaper than the other HIE listed on the web. the recognition for priority club members was a bottle of water! October 26, 2012
Rated 5.0 out of 5.0 by Great stay Great staff and spacious rooms! I like the large truck parking. It safe and off the street. I stay here frequently and am always treating very well. Rooms are clean and comfortable. While the dinner food choices are great if walking, it still is a good place to stay. October 24, 2012
Rated 5.0 out of 5.0 by A good experience Great, staff, treated very well. I was able easily park my large truck. I have stay here many times and the experience is always good. October 16, 2012
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