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Rated 4.3 out of 5 by 254 reviewers.
Rated 2.0 out of 5.0 by Guest smoking in the Non smoking floor I stayed at the non smoking floor. The room guest at the other side or my room smoking and open the door every day, but no hotel staff stop him. I tried to made taxi reservation to airport 2 days earlier my flight day, but the front desk told me that I can only book the taxi one day earlier; otherwise, they will forget it. Can you believe it? August 28, 2013
Rated 3.0 out of 5.0 by Good frontdesk service but room had a bad smell and lack of cleanliness Pros: left my cellphone charger at the hotel and staff helped to mail it to me in a timely manner. they are also helpful with finding directions and get us cabs. Cons: room cleanliness could be improved. There are stains on the bathroom floor and the toilet. the room (1805) also has a bad smell (not sure whether it is due to the cleaning product or the humidity) August 24, 2013
Rated 4.0 out of 5.0 by 还不错 第一次入住这家假日,地点有些偏,酒店本身拿智选的标准来说还是不错的,房间比较大,卫浴设施也不错,前台和餐厅服务人员都很礼貌热情,就是周边景观不太好,很老旧甚至是破败,单拿酒店来讲还不错! August 20, 2013
Rated 5.0 out of 5.0 by 位置好,早餐环境好 位置方便旅游,离天安门近. 离天坛公园很近 缺点就是离地铁有些远. 早餐环境好,非常适合旅游的人士 August 20, 2013
Rated 5.0 out of 5.0 by !!!EXCELLENT SERVICE!!! I live in a town with a population of 3000 and in a country where our entire population is only 4 million. This was my first trip out of the South Pacific. As much as I was delighted to be in China, the experience was quite overwhelming on many levels, but to come back to the Holiday Inn Express Temple of Heaven at the end of the day felt like a welcoming, safe and comfortable environment that I found myself very grateful for. It is the first of four different hotels I stayed in and I really want to communicate how impressed I was with the service here. The rooms were fairly basic, yet every need was attended to and they were very fresh, clean and tidy. The complimentary breakfast was simple but well rounded and with a reasonable variety of choices to suit most palates. What made this stay EXCELLENT rather than very good was the staff. My housemaid, Li, was polite, respectful, attentive and friendly. Tony, the front desk manager was outstanding! He went above and beyond my expectations to help me with my travel arrangements where I was having difficulty navigating the train timetables and when my flight was cancelled and I turned up again without a prior booking, again he took every care until I was resettled. I would be very content to return to this hotel and can confidently recommend it to anyone looking for a trustworthy, cheerful environment to rest whilst away from home. August 19, 2013
Rated 5.0 out of 5.0 by umbrella Shortage All Umbrella were borrowed when I need it. Hotel should get enough umbrella in case raining. August 18, 2013
Rated 5.0 out of 5.0 by Good Super good and thanks for service. I will come back and stay again. August 16, 2013
Rated 4.0 out of 5.0 by Good service but bad smell from the sewer Stayed in this Hotel several times already, the previous issues with the insects has been taken care of since my last review, the Hotel now offers an electric insect repellent from the reception. Well done. However this is the second room I had with a bad smell from the sewer, since the installation of the sewer is not contacting the sink and sewer perfectly. Used some wet toilet paper to wrap around the sewer connecting the floor, the smell was quickly gone. However the room service removed the paper and the smell was there again the next evening. So please correct the installation in some of your rooms to prevent the bad smell. Thanks, Martin. August 16, 2013
Rated 5.0 out of 5.0 by Value for money and friendly staffs! Our stay in this hotel was certainly beyond our expectation. First after we checked in, we went to our room and were shocked to find out that our non smoking room got smoke smells. We immediately notify the front desk staffs who promptly respond to our request to change the room. Finally we were given same standard room but without smoke smell, were happy with that! The breakfast was nice though they do not provide wide range of food and beverages. But to be honest for the price that we've paid we couldn't ask for more! Will certainly stay in this hotel again in our next trip to Beijing! August 12, 2013
Rated 5.0 out of 5.0 by Value for money and friendly staffs! Our stay in this hotel was certainly beyond our expectation! First when we went in to our room, immediately we realized that our room got smoke smell. We reported this to front desk and immediately they changed our room and this one was good, clean! The breakfast was nice though narrow variation in terms of food and beverages, but what would you expect for the money that you've paid! I will certainly stay in this hotel again in my next visit to Beijing! August 12, 2013
Rated 5.0 out of 5.0 by Perfect hotel to explore Beijing or as a base for business in China This hotel has the best management and staff of any hotel I stay in in China, the reception, restaurant and guest room people are excellent, friendly and efficient. On occasions I have had to ask for help with finding locations, buying train tickets, language problems, taxis and always the reception staff given an answer, with a smile! For example I was having trouble booking a rail ticket so I could attend an important business meeting, I had visited the local ticket office and was told there were no seats available for at least 24 hours: Michelle on reception rang the local ticket office and helped find the last ticket available on the next train out. This is not her job to book rail tickets but as with many staff here they will go out of their way to help The hotel location is close to Beijing centre with easy taxi, bus and train connections to the centre and to Beijing South Station for trips across China on the famous G-Trains. The rooms are spacious and clean with a really good shower. The restaurant is great for breakfast and there is a good selection of food every morning. I recommend you try the local restaurants in the evening as there are some quite exceptional ones if you go searching. The surrounding area is a very interesting and an older area of Beijing with nearby markets, historical buildings tucked away in backstreets, Chinese theatres and, as I said, some really good restaurants happy to serve the “odd-foreigner” There are some great places to visit within 5 minutes walking, the Temple of Heaven is a well-known attraction, but a lesser well known one is Taoran Park which is absolutely stunning and full of life in the morning and at weekends, very few foreigners visit but it’s one of Beijing’s most exciting spots. One minute away is a Wu-Mart Supermarket which sells a huge range of stuff, so if you have forgotten to pack anything, it’s worth a visit, prices are low and I find the people there friendly. This is a great value-for-money holiday or business hotel with a happy team running it. August 9, 2013
Rated 5.0 out of 5.0 by 高铁北京行最佳选择 酒店的软硬件服务都让我非常的满意,同时位置紧邻火车南站,酒店还提供整点的火车南站和地铁站班车,大大方便了客人的出行,特别是高峰时段。以后到北京这里肯定是首选! July 22, 2013
Rated 5.0 out of 5.0 by Improved Quality of Service The service offered by this location has improved significantly. I highly recommend this location to any travelers to Beijing. July 19, 2013
Rated 4.0 out of 5.0 by Best Breakfast Ever and Good Location if visiting Temple of Heaven Although the room is average (but still clean), I have to say the breakfast is so awesome!!! Many many choices, Chinese style or American style. Hot or Cold. We booked the hotel using points, and get to enjoy the great food, wish we can stay there forever! Also, we planed to visit Temple of Heaven, and amazingly, this hotel is within walking distance! It took us literally 8 minutes to get to the west gate of Temple of Heaven. And it is really worthwhile to visit Temple of Heaven if you come to Beijing. I have to point out one drawback of the location - it is kind of far from subway stations and the hotel is not very easy to find. July 19, 2013
Rated 5.0 out of 5.0 All you need I booked this hotel (reward points) as we wanted a budget hotel near the city attractions and it didn't disappoint. Straightforward city, business type hotel catering for tourists too. Staff (most) speak good English, room comfortable, bed good, airco good, water pressure good, reasonable choice of TV channels. Only thing missing was a fridge in the room. Breakfast was OK (hard to get good bread in China I guess but OK), although fruit choices was poor, chinese/asian choice was good. All-in-all a good hotel I would recommend, took a day tour to the Wall and Ming tombs very good tour operator, excellent English of tour guide - good value for money. July 13, 2013
Rated 5.0 out of 5.0 by Excellent Hotel: Service with Smile Hotel is located near the important hot tourists places like Temple of Heaven & Tiananmen square. It is about 40 minutes away by taxi (due to traffic jams) from the shopping malls & shopping districts. Around the hotel no shops are available just a major supermarket called Wu Mart which is 5 minutes away on foot. Local restaurants and other barber shops are around. On the other direction from the Wu Mart, KFC restaurant is there about 20 minutes of foot. In the same hotel building there is a small deli shop where you can buy Water and other quick packed items like chocolates & biscuits. On arrival to Beijing Airport I followed the advises to take the Express Train then Taxi, but the end result is that when arrived to the station Taxi Drivers started to ask 5 times the Meter Fare starting 300 RMB, at the end one Taxi that I flagged to in the street drove us to the hotel for 46 RMB and even I paid him 60 RMB including tip he was very happy and the service was good. On our way to Airport, we took a Taxi, the meter fare was 135 RMB i.e. the Same Cost for 3 Adults with Train and Taxi, but with Quick Direct Clean Service. Therefore the Advice is if you are 2 or more driving from Airport to Downtown, take a Taxi. Hotel front desk staff are very friendly & helpful, I reserved a Double Room with an Extra Bed for a total RMB about 2,550 for the 4 Nights, on arrival the front desk staff informed me that they have Special Offer for Advance Booking (my case) who will stay more than 2 Nights (my case) to have FREE of Charge 3rd Person (Extra bed & Breakfast), which dropped down my total cost of stay to be 2,010 RMB instead of 2,550 RMB. He was honest enough to inform me about that although I was satistfied with my booking of 2,550 RMB. Room was very good (space wise with the extra bed), the TV has only CNN & HBO as English speaking Channels while the rest were Chinese. The Room has NO Mini Bar i.e. No Fridge in the room which was a draw back in HOT Summer High Temp, but when I asked the Restaurant for Ice Cubes and Container, they provided both with a smile, then I filled a big container with ice and embed inside Water & Juice bottles that stayed COLD from afternoon till next morning. Breakfast Buffet does not include much of International food, just the Boiled Eggs, some vegetables & Salads aside from cereals, butter & jam and Fruits. While Chinese food items were more than 10 or 12 serving plates. I wished if they serve some Fish like Smoked Salmon or Tuna Salad, but they never did. The Internet connection in the room as per my booking, supposed to have WiFi in the room free of charge, when checked in the 5th floor (547), the Signal was very week to connect, I used the Cable but other NBs could not connect when claimed to the front desk they promised to provide Access Point to strengthen the Signal, next day they apologized that all their Aps are in use, they I requested to solve out the problem, they offered Better Room in the 7th floor with excellent WiFi connect and even better view. Service was provided always with smile. I think their only problem is that the Housekeeping Staff do not speak or understand English at all, so they missed the room cleaning once when we asked them to delay a bit, but when asked the front desk in English they sent them to make up the room at once. Conclusion Yes I will stay again in this hotel. July 12, 2013
Rated 5.0 out of 5.0 by Excellent hotel,excellent staff and great location This is a great base from which to enjoy a holiday or work pursuits, service is fast, friendly and efficient and the main bus,subway and main-line G-Train routs are easily accessible. The area is not built up with modern high-rise buildings and it's a great place to enjoy a slice of Beijing life, nearby (walking) are two of the best Beijing Attractions ,the Temple of Heaven and Taoran Park, & local restaurants are friendly. July 8, 2013
Rated 4.0 out of 5.0 by Godo choice Close to Temple of Heaven, but far from subway. Good breakfast, but Breakfast Room always very crowded July 6, 2013
Rated 5.0 out of 5.0 by Good service The front receiption is super and service is very good June 30, 2013
Rated 5.0 out of 5.0 by Good location Location is good and stuff is friendly but breakfast NEED TO BE IMPROVED June 27, 2013
Rated 5.0 out of 5.0 by 非常不错 住了一周,感觉很好,特别是寝具有股特别的芬香,感觉很舒服 不足的是早餐太单一,几乎每天一样,建议增加多样化早餐 June 26, 2013
Rated 5.0 out of 5.0 by 宾至如归的感觉 北京的酒店业服务基本上不靠谱,但是前门富力假日酒店就不一样了,从销售人员到前台,从餐厅到客房服务,都给人以亲切感,好像回家一样,以后会经常来住。 June 23, 2013
Rated 4.0 out of 5.0 by Good experience Good place just near Tiantan Garden. Nice staff and convenient traffic. Uncomfortable baby bed need to be improved. June 19, 2013
Rated 4.0 out of 5.0 by Refrigerator Hotel should provide refrigerator inside the room for better conviniene. June 17, 2013
Rated 4.0 out of 5.0 by 培训到位管理优良的智选假日 预订负责,主动来电确认 前厅业务熟练,CI/CO均快捷且提前备好房卡,通晓本地常识 客房简洁但干净,卧具布草质优 所需叫醒及预约叫车服务均准确无误 总体感觉员工训练有数,管理有方,运营良好流畅高效 唯一遗憾早餐太差,品种质量都是往最低极限靠,很有点争创最差智选早餐的感觉 May 28, 2013
Rated 5.0 out of 5.0 by Great Staff The staff was very helpful and friendly. I highly recommend this location on your next visit to Beijing. May 26, 2013
Rated 4.0 out of 5.0 by In a real neighborhood Good front desk service, clean predictable and comfortable room, ample breakfast, wi-fi good in public area but spotty in room though wired connection was fine. Good value for money. Location in older neighborhood made walking around interesting and food options authentic and reasonable. Near local shops and services. Close enough to subway and within walking distance (2-3 km) of major sights, shopping, museums, etc. made this a good location for tourism without being stuck in a modern high-rise hotel and office area. Would definitely stay there again. May 25, 2013
Rated 3.0 out of 5.0 by You get what u pay for I visited Beijing for 2 days and decided on this location because it was very well rated much to my disappointment. The rooms are at best average, the bed is ok. The buffet breakfast is more like a zoo. Too many people, not enough selection, not enough seats. With that said, since the stay is inexpensive, you get what u pay for May 23, 2013
Rated 5.0 out of 5.0 by Great Staff particularly Nicole WE stayed for 3 nights in this hotel , its pretty locatable to all main shopping centres , rooms are pretty good and particularly staff are ready to help you all the time. I really appreciate one of the staff over thier Ms. Nicole who from the time we checked in till we checked out was helping us out in everything as she only knows English. She made our stay wonderful and helped us in reaching all good places . She is your best staff and deserves high promotions , very friendly and due to her , if we come to Beijing , will stay in your hotel . Also will recommend your hotel to others , only thing as lot of Indians i saw in your hotel , your breakfast should have some vegeterian dishes.. May 22, 2013
Rated 4.0 out of 5.0 by Comfortable facilities and good value for money Excellent facilities, starting from clean and well maintained rooms and bathrooms. I spent 7 nights in this hotel in Beijing, and I was not disappointed by the Holiday Inn Express brand, which I knew from other experiences. One should not expect luxury, or porters carrying the luggage. In this brand, as the name indicates, it is an "Express" hotel. But, the quality of the rooms and facilities is well up to date and are very clean and comfortable. And in terms of service, you have all you need. Although most employees are not fluent in English, at the front desk they put in place an interesting mix, with young and cheerful clerks, supervised by a perfectly fluent person who would come to help and support at any sign of difficulty. I was 100% satisfied with the assistance of the front desk for booking tours, taxis, general information and directions. The down side of the hotel is the location. It is short and walking distance from the Temple of Heaven, one of the main attractions in Beijing, but a good 20 min walk to the closest metro station. Breakfast is included in the price, unlike most hotels in China, which is a plus. The quality of the food is very good, however, westerners would face some difficulty with the food style and choices, which is more asian style. Nevertheless I could manage well in picking what suited my taste. May 21, 2013
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