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Rated 4.1 out of 5 by 154 reviewers.
Rated 5.0 out of 5.0 by Good Stay The Staff is great. The location was great. The hotel itself could use some updating and the internet is not the best I have used recently. August 14, 2014
Rated 4.0 out of 5.0 by Clean room and comfortable bed. Our stay was good but we do feel that when a broken door handle to the bathroom is reported it should be repaired. August 14, 2014
Rated 2.0 out of 5.0 by Girl's weekend gone wrong!! Our weekend started off rocky. Despite prepaying for a two queen bed suite to ensure enough space, we were bumped to a regular room without warning or an explanation much less any compensation. We checked in and went up to the room expecting a suite and found that it was a regular dbl bed room instead of the suite that we had reserved and paid for in advance. There was a dirty cleaning rag over the shower head and a dirty toilet bowl brush in the bathtub with Renee 006 on the handle as well as cleaning product left in tub. I have pictures to confirm this. I had to go back down to the front desk and insist on some type of resolution as we had packed to have plenty of room and were now very cramped in a regular room. The front desk clerk refused an adjustment on the bill and instead offered an additional room for the evening. We had to keep checking back with the desk to confirm the suite would be assigned to us the following evening. We were there for a girls weekend and this greatly disrupted our plans. We were given $50 off the bill for the toilet bowl brush and rag being left in the shower/tub area but I do not feel this was adequate. I am very disappointed with this experience. I have been a faithful member for about a year and used Holiday Inn exclusively for that year for all competition stays and visits to my daughter. I was very satisfied with the service and have written reviews reflecting the good service I have received. To add further insult my reward points were never added to my account and my reservation disappeared. I have the emails to verify my confirmation was for the queen suite and was booked early and paid in advance to ensure that we received it. Please correct the point issue as soon as possible. August 14, 2014
Rated 5.0 out of 5.0 by Nice hotel with helpful staff Stayed at the hotel for one night and was treated wonderfully by the staff and enjoyed the room. If one complaint, it would be a little lacking in the breakfast as compared to other holiday inn expresses August 14, 2014
Rated 5.0 out of 5.0 by Good Accomodation The staff were quite friendly and helpful. The room was what we expected. All of this is why we go back there when visiting Cincinnati. August 13, 2014
Rated 5.0 out of 5.0 by August 8, 2014 We stayed at the Holiday Inn Express as part of a vacation weekend with our Granddaughter. We were there to visit the Newport Aquarium. Everything we encountered while at the Holiday Inn Express was fantastic... August 12, 2014
Rated 3.0 out of 5.0 by Ok, but a little dissapointing Overall the hotel was clean and comfortable and had a nice breakfast included, but they had the pool closed our entire stay so that was very disappointing since that's part of our vacation plans to spend time in the pool. Also was woke in the night by the fire alarms going off in the rooms and never did get an explanation or apology for it. August 11, 2014
Rated 2.0 out of 5.0 by bad customer service staff wasn't very good at handling any problems or concerns August 9, 2014
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