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Rated 4.1 out of 5 by 138 reviewers.
Rated 2.0 out of 5.0 by Disappointed in our experience We reserved a king suite for our 3 night stay, splurging on the extra expenditure so that my husband and I could spread out a bit for our "staycation". Webster defines a suite as a set of rooms, so I was expecting a bedroom and a living area. What I got was merely a single larger bedroom. The room was directly across from the elevator (noisy) and above the front entry, where guests and employees went to smoke. At 1 a.m. about 10-12 men with booming voices gathered there and were completely obnoxious. I called the front desk, who did address the issue, however it took the men over 20 minutes to quiet down. The pool's heater was broken. I forgot to bring a corkscrew and the desk had none to borrow. Not a crucial thing, however, I can not have been the first guest to ever have needed such a basic item! All that being said, the hotel is clean and the employees friendly. I just can't help but feel I could have saved couple of hundred dollars by staying at a competitor's hotel and have gotten about the same experience as I had here. July 24, 2014
Rated 4.0 out of 5.0 by A nice option for Reds games Shuttle service makes this a great location for Reds games. Staff (Sean) was very helpful. Will probably stay here again. If you decide to stay here - bring your own newspaper. July 15, 2014
Rated 4.0 out of 5.0 by Excellent to Average Amy, at the front desk was great! First time we were acknowledged as IHG guests. The beds were comfortable, as were the pillows. Breakfast was good with a lot of choices. The breakfast room was a little chilly so bring a sweater or jacket. The door to our room was not square in the door frame so it appeared as though the door was open. Light came through on three sides We didn't have our room fully serviced but we're not left any new toiletries. Positives more than out weighed the negative. July 12, 2014
Rated 5.0 out of 5.0 by Great Place This was a very comfortable, clean and friendly place. Had everything we would need for a couple of days. No suggestions or constructive comments from us, it was just what we wanted. July 9, 2014
Rated 5.0 out of 5.0 by Excellent Staff make you feel like family not a guest. When we arrived at this hotel our reservation was a little messed up because we had three seperate ones because of points and cash. But, Ashley took care of everything and had a room ready for us in about 20 minutes. She was there everyday of our 5 days and is an excellent person and very funny. Rooms are always nice and clean and they have no problem getting you extra towels if needed. We stayed here even though it was about 25 minutes from kings island because they accomodate larger families and dont require 2 rooms. We loved our stay so much were returning in October! July 7, 2014
Rated 1.0 out of 5.0 by Room was Dirty and loud The room furniture had stains all over and the floor was worst. This hotel is very loud and you can hear everything above or next to you. My room was right next to the pool where people ran up and down the hall all night. July 3, 2014
Rated 5.0 out of 5.0 by Great customer service The front desk staff was friendly from the start. Room was comfortable and had the right pillows on bed for king size bed. Breakfast was good. Overall great stay! July 2, 2014
Rated 5.0 out of 5.0 by Front Staff Excellent attitude for the Front desk/staff. Nice people who go out of their way with any questions or needs. Good going! June 27, 2014
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