Rated 4.0 out of 5 by 83
Rated 2.0 out of 5.0 by Charles2014 Not as good as it use to be
The area is very nice to visit. The motel was disappointing this time from the last few times when we stayed there. The first room was not as clean as we have experienced in the pass. One of the beds had been made, but seemed to have not had the sheets changed with sheet still looking slept on and hair.
We were looking for a wonderful time to celebrate our 40th anniversary. We made it down to breakfast by 9 and there was little to eat. No eggs and when asked if there was going to be any more we were told they were instructed not to cook anymore for the day. Breakfast is shown to be until 10 on all printed information.
Enough said. We will try them again soon to see if they have improved any since we did like going and staying there from time to time. We are hoping it was jus an off time for them.
The staff was friendly and apologized for problems.
July 23, 2014
Rated 3.0 out of 5.0 by Visiting Family in Benici Below par on a holiday weekend
The hotel was having staff issues with housekeeping and front desk. It may not be an indication of "typical" performance, but worth some caution. Rooms were better than typical for Holiday Express, high ceilings and a fresh property.
July 9, 2014
Rated 2.0 out of 5.0 by Lehi Disappointed
I am sure that no one will experience what I went through, but I was very disappointed in the room preparation, cleanliness and response to our needs.
July 8, 2014
Rated 3.0 out of 5.0 by Mom and family Comfortable bedding, but understaffed
Staff was very young and appeared to only be one or two on staff at any given time. The front desk clerk was also washing towels in the evening which pulled her away from the unmanned front desk. The breakfast area staff was very attentive and hard working.
Hotel is not bad, as long as you don't have any problems. Young, minimal staff not very helpful.
July 4, 2014
Rated 3.0 out of 5.0 by Tom and family great room
Really appreciate the upgrade. Only a few issues. The room had no towels when we arrived and staffing for late check in was insufficient. Had to wait 1+ hours for the towels.
July 3, 2014
Rated 1.0 out of 5.0 by QueenR Understaffed and Unresponsive
The hotel was understaffed. I believe only 1 person was on staff that night, and there were several of us needing help. The hotel was booked, so I couldn't change rooms even if I could find a worker to help. I waited a total of 30 minutes several times and no one ever came. I even called the hotel from my cell phone to see if it would transfer anywhere to be answered.
1. Air conditioner didn't work.
2. Had to open window, and it was on the ground floor. Made me very uncomfortable. And made for a fitful night's sleep.
3. Hole in wall that was patched up, but not painted.
4. Holes in carpet.
5. Shampoo came apart, as if it was opened previously.
6. Couldn't find anyone at night… OR in the morning for help with the room.
7. An automatic text came to me in the morning wondering if they could help with anything. I texted back, and no one responded or contacted me.
If I would not have been awake for 22 hours, I would have found another place to stay. It was that bad.
July 2, 2014
Rated 5.0 out of 5.0 by E.DeJesus Great Hotel Overall
Rooms were large and easily accommodated 4 people. The beds were very comfortable. The staff were all very helpful with all of our needs. The breakfast was awesome!
Many of our family members stayed here as we all attended a memorial service for our Uncle.
I would highly recommend this hotel, and would stay here again if in the area again.
July 1, 2014
Rated 2.0 out of 5.0 lack of housekeepers an no air conditioning units that worked
I stayed here along with several colleagues for a week. Check in times were nearly a hour because there was no clean rooms and they were after 6pm. My air conditioner was broken and would not cool. My 6 note stay they were not able to get me a room with a working air conditioning unit.
June 30, 2014
Rated 5.0 out of 5.0 by Diann52 Super comfortable
Our room was attractively decorated and very comfortable and quiet. I never heard noise from neighbors or the surrounding streets. The bathroom was very well done with a walk in shower and ample water pressure.
The room needed a couple of minor repairs. Lamp shades were cracked and there was a patch in the wall ready for paint.
I highly recommend this hotel!
June 25, 2014
Rated 4.0 out of 5.0 by BHal Good stop when Oakland was booked out.
Clean comfortable room. Area around the hotel did not feel safe. Ordered pizza delivery to stay in, encountered no problems with safety. For got to make reservations for the night before flying out of Oakland. Checked availability a few days before & it appeared there were plenty of rooms open. ALL hotels in town & around the airport were full when I called coming back in from Napa Valley. Would have liked a better rate being Platinum Elite member.
June 21, 2014
Rated 3.0 out of 5.0 by none163 staff training
although the staff in the evenings were friendly they need to be a little more knowledgable about the surrounding area, people look for places to eat that the two young men that I encoutered both responded...I wouldn't know that...frustrating when you are in from out of town and don't know where anything is.
June 19, 2014
Rated 4.0 out of 5.0 by pwgoodman39 Great Location for work and Dinner possibilities
This property is in a great location for when I am in the area for work.
The hotel is positioned well for great dining in the area.
The hotel was perfect for what I expect out of the Brand for IHG.
June 2, 2014
Rated 5.0 out of 5.0 by Dmon56 Great experience
I'm glad I chose to go a little out of my way and stay in Benicia, CA. I had work in Fairfield and Concord, and this location was close enough to both. The hotel staff is friendly, professional and highly competent. There are two covered parking areas; the one closer to the lobby is a little small but with the other, there seems to be plenty of spaces. The check-in process went very smoothly, and the desk clerk was delightful. The lobby isn't huge, but is certainly large enough. The breakfast area is set up nicely, and I liked the counter style table in the middle of the room. The breakfast wasn't anything special, but it's nice to have some hot selections: cheese omelet with biscuits and gravy one day and scrambled eggs the next, with both sausage and bacon. The room was very nice and very clean. I was upgraded to a double king suite, which I greatly appreciated. I don't know if all the rooms are like this, but the 12' ceilings added to the ambience. The mattresses are adequate, not the newest but still very comfortable, and I loved the full sized pillows. The wi-fi isn't the fastest #36-48 Mbps#, but it's certainly workable and I've seen a lot worse. They also have a 100 Mbps wired connection available, which I greatly appreciated. I also appreciated the shower stall; the shower head is tall enough to accommodate my 6'5" frame. The city of Benicia is very nice. I found several nice restaurants near by, one a sports bar that's right at the corner. There are a couple of nice waterfront parks near by if one has the time to enjoy them. I travel to this area every 3 months, and I'll definitely stay with the Benicia Holiday Inn Express again.
May 27, 2014
Rated 1.0 out of 5.0 by benicia2424 Grand Canyon Bed - horrible service
The carpet at this property was filthy from the elevator, to the hall, to my room. It also had a huge hole in the rug, two damaged lamp shades, a patch job on the wall where a hole had been punched, with no paint to cover it back up, breakfast was cold and horrid, I will never stay in this property or another Holiday Inn Express, ever.
May 27, 2014
Rated 1.0 out of 5.0 by D100 Terrible Experience
Housekeeping failed to make up room one day, when we tried to complain later that night, the front desk was left unattended. We ended up calling the 800 number to reach the manager of the property.
May 23, 2014
Rated 2.0 out of 5.0 by joblo83 Good service but...
This hotel had good service from the staff. The A/C did not work in my room, there was a patch on the wall where the thermostat should be. The muffins were hard and stale in the morning but they had a decent variety of breakfast. I don't see staying there again because of the cost. The front desk did say they were remodeling.
May 23, 2014
Rated 4.0 out of 5.0 by k baker convenient for business in Benicia
This hotel was good for a business travel. I also drove 30 minutes to meet a friend in Napa.
May 21, 2014
Rated 2.0 out of 5.0 by 2855 Expensive Disappointment
I have stayed at this hotel many times before with enjoyable visits, but this time was different. I was awaken at 2:00AM by loud noises in the room above mine which continued until sunrise. In the morning I found 4 older teenagers camped out in the breakfast area as if they had sent the night there. There was no one else in the breakfast room, which was interesting for 7:00AM on a Saturday. I found this situation very uncomfortable, but what was more unsettling was that person at the front desk was the same age as the people in the breakfast room.
Hotels are expensive enough while traveling, but with this situation it was an insult to me. I will think twice before staying in Benicia's Holiday Inn again.
May 14, 2014
Rated 5.0 out of 5.0 by Jody B Great Place to Stay
We really enjoyed our stay at the Holiday Inn Express. The room was very clean and updated. The beds were quite comfortable. Breakfast had a lot of options and was tasty. The customer service was very friendly. We'll probably choose Holiday Inn Express the next time we travel for business.
May 14, 2014
Rated 4.0 out of 5.0 by AJFNorth NIce site, close to business and downtown
Clean, a nice walk to the waterfront/downtown area
May 14, 2014
Rated 5.0 out of 5.0 by Doceis41 Quick check in, easy parking, great room
Parking garage is under the hotel, which was free and felt secure. The room had a grand feeling with the vaulted ceiling, but the blinds could not be drawn to darken the room. There were sufficient lights but not an exhaust fan in the bathroom.
The breakfast had great selection with even an auto matic pancake maker. Great coffee and good juice choices. There was hot food as well as the typical breakfast at an express hotel.
I would return to this hotel.
May 13, 2014
Rated 5.0 out of 5.0 by Ray from LA Wonderfully Surprised
I was a little concerned after reading a few of the lesser reviews for this hotel, but I shouldn't have been. Our stay was fantastic. The room was comfortable and clean with all the supplies. My whole family really enjoyed the breakfast. And the staff were all very nice and friendly.
We are already planning another trip to the area and will definitely stay here again.
If you stay here, don't miss the Jelly Belly factory tour, it was great.
May 9, 2014
Rated 5.0 out of 5.0 by travelweary123 Very clean
Very clean and reasonably priced. The beds were too soft. The entrance is a bit hard to find. Don't know if we would have found it in the dark.
May 4, 2014
Rated 2.0 out of 5.0 by LodiPopo Wearing Down
Reception was slow and confused. He did not provide any Priority amenities (water etc.) or internet access. The room was not dirty but as clean as it should be. No hand towels, cleaning rags on counter and had several maintenance issues (loose toilet seat, shower head drip). The phones did not work.
At breakfast the eggs and sausage were cold, the pancake machine was out of service. I reported this to reception and there was no reaction.
We have stayed at this property numerous times in the last few years and it seems to be going downhill for lack of training, supervision, and maintenance.
April 25, 2014
Rated 3.0 out of 5.0 by Roaming the state Poor Service from lobby personnel
Although the room was adequate, the service upon check in and check out was terrible. As stated before, there was no one in the lobby upon arrival and did not appear until the service bell had to be run multiple times. It was even worse upon check out. I had to leave early in the morning to make it to my destination on time. So when I went to check out, again there was no one in the lobby. I rang the sevice bell three times and when no one came around, I went searching for someone. I finally found a young man walking around with an ipod in hand and earphones plugged into his ears. I thought he was just an early rising guest walkning around looking for the lobby personnel too. He was the person that was supposed to be in the lobby! He never stopped me, never asked me any questions - just kept walking. It wasn't until I stopped him to ask if he worked there, when he confided that he was an employee. Terrible service.
April 21, 2014
Rated 3.0 out of 5.0 by reallynotthatfussy just average
the breakfast was one vast disappointment-ice cold coffee, greasy hot food-even the eggs were not decent-they were filled with ersatz, gooey "cheez" spread. Could not get the room temperature comfortable-it was at 78 degrees at arrival
April 18, 2014
Rated 4.0 out of 5.0 by 45-70 Beautiful quiet rooms
Beautiful quiet rooms. This is a great hotel. We always stay at HI Expresses so are very familiar with them. This one has by far the prettiest rooms with the vaulted ceilings and glass enclosed shower. But I was hesitant to rave on them because I'm afraid if they become too popular it won't be as nice the next time we stay here. ;-) There was a glitch with my reservation but that was done over the phone with the 800 number not with this hotel themselves. I specifically asked the operator to enter a request with my reservation which she did not do. Why she didn't include it after I specifically asked her to, I don't know. Unfortunately, it wasn't able to be fixed because we arrived so late. From now on, if I have to use the 800 number again, I will then follow up with a direct call to the hotel to place my request. Another small issue was the room we were given didn't have any bath towels, but we called the front desk and had towels 15 minutes later...problem solved, We visit this area frequently and will definately return to this hotel.
April 17, 2014
Rated 5.0 out of 5.0 by Daddon Kindest Staff Ever!
The hotel is fantastic - made so by the staff who welcome you as a family. My family. We've been staying at the Benicia Holiday Inn Express for a few years. These people take care of you. When the washer and dryer wasn't working, they took our clothes to their industrial machines in the back and DID THEM. They make fresh baked cookies every night and leave them out for the kids to devour. When available, they've upgraded us to their most beautiful rooms, one of which feels like home with a front door. Roll aways when needed are available. PS3 systems, available. Internet is fast and have optional ethernet output. Breakfast would be better if I allowed myself to eat the Cinnamon Rolls. :) But despite the decor, the comfort, the exercise room, flat screen TV's, etc. .etc. .etc. .the staff is the thing. They are the kindest, most accommodating, sincerely compassionate people in how they treat their guests. We love it here. The only drawback is the noise between rooms and roofs. But, it's a hotel, not a single family home - and I'm noise sensitive as my wife would gladly tell you - here, let me hand the phone to her. ("YES, he's too sensitive). . .
April 12, 2014
Rated 3.0 out of 5.0 Lots of pillows and breakfast to go.
This hotel offers four pillows for each bed. Toiletries including face wipes for make-up provided. Warm cookies and drinks offered in the afternoon as well as many options for breakfast. To-Go bags and containers available for those travelers on the run or rather take their breakfast selections with them when they leave in the morning. Under building parking as street parking is limited. Lobby offers brochure rack with information for surrounding attractions.
March 30, 2014
Rated 1.0 out of 5.0 by Traveler2014! Poor Management
Hotel is poorly managed. Staff is insufficiently trained for basic tasks. 40 years of traveling and i don't know of a more mismanaged facility.
Breakfast scheduled to open at 6 am. The breakfast items come out over a 20 minute delay, one item at a time with delays between items..sausage gravy out 20 minutes before biscuits. Cheese omelets out 15 minutes before breakfast meats. Pancake machine empty of batter...when told, they put new bag of batter but didn't reset machine. Guests still couldn't make a pancake until staff told machine wanted to know if a full bag was installed.
On checkin desk clerk couldn't add guest reward number.
House keeping was poor. Did not replace bathmat nor bath towel. Did not completely clean room. Traveling partner had same problems in his room, and he was on another floor.
Notified front desk that bed side light did not work at 7 am. At 6 pm upon return to hotel, light not fixed. Desk clerk came to room after going back down and asking for repair to replace bulb.
March 30, 2014