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Rated 4.1 out of 5 by 188 reviewers.
Rated 5.0 out of 5.0 by A wonderful hotel The accommodations were outstanding. Our room was very spacious and comfortable. They have a variety of television stations which included cartoons and PBS shows to occupy children while the adults were getting ready. The front desk was very helpful and had a lot of information about dining options within a short walk or driving distance. The continental breakfast was outstanding and had something for everyone to enjoy July 10, 2014
Rated 3.0 out of 5.0 by lovely room but bathroom very small Except for nite staff not controlling loud party guests stay was uneventful. July 10, 2014
Rated 1.0 out of 5.0 by The service was very bad for an IHG hotel The check in did not recognize that platinum membership and could not even tell people where there rooms were in the hotel. The employees that were taking care of the breakfast were into their conversation with each other than replenishing. We also received a bill for our room even though it was for our free night and the girl at the front desk told us that is was a bill for them and not us. It was very unexpected to have so many things go wrong with just one stay! July 10, 2014
Rated 2.0 out of 5.0 by not happy High price no food or coffee or seats at free breakfast. Did not clean room. Did not empty trash. Took towels but didn't leave new ones. July 9, 2014
Rated 3.0 out of 5.0 by Make sure you can open door from inside before closing it Door could not be opened from the inside Phone did not work to get help July 8, 2014
Rated 1.0 out of 5.0 by Nice Lobby The lobby was the only appealing thing about the entire property. July 7, 2014
Rated 1.0 out of 5.0 by Disappointed We have stayed at various Holiday Inn / Holiday Inn Express over the past several years but this one has been absolutly dirty and we are very disappointed. We came as a group of friends and had booked 3 rooms (1 double bed / 2 mini suites). We switched the rooms around to make our group comfortable. Unfortunaltey the mini suites were very dirty. The one we stayed in (room 303) had hair all over the shower and the bath tub was very dirty. Also, when we opened the pull out sofa, there was dust/hair and crumps on the bed sheet. We called housekeeping and they promissed to come within a few minutes but when they didn't show up afte 30 minutes we left for the fireworks/dinner. Upon our return the sheets had not been changed but spare sheets were just put on the desk. So I ended up changing the sheets myself (they had only provided a fitted sheet and a flat sheet, no duvet cover) while my husband went downstairs to complain. The lady at the front desk was nice and came up with another set of sheets, again, only a fitted sheet and flat sheet... when I opened that one to at least cover the duvet the whole way I saw a huge stain on it.. obviously that was it for me... as this was 1 am in the morning by then I ended up using towels we had brought from home as blankets for our kids. The next morning the breakfast was crazy as well. I understand that the hotel was fully booked but there should have been extra staff allocated to the breakfast area. The lady working there was completly overwhelmed and rather rude. While making 4 pancakes for a family of four the pancake batter ran out and she had to replace it... she made a comment along the line... "if everbody makes 15 or more pancakes and doesn't eat them that's what happens".. ok.. long story short - we will not stay at this hotel again. July 7, 2014
Rated 3.0 out of 5.0 by Nice Hotel BUT Friendly staff. However I had to agree to a King size room to availability. I just found it hard to get out of the Oversized whirlpool tub. Did I say whirlpool, I probably would have like to use it if were not for the long dark hairs that seem to whirl around the tub , the jets , and the bottom of the tub. I even went to the front desk to ask for a cleaner. Yet being of the age I am did I complain . No Did I leave a tip for my two day stay? Yes I did. Oh well live and learn July 5, 2014
Rated 5.0 out of 5.0 by Overall stay We found the staff friendly from the time we entered the Holiday Inn to our departure. We stayed 3 nights and were quite comfortable. We enjoyed the option of 2 TV's in our suite as we have different tastes in programs. Also our sleep habits are different, liked the fact I could shut the door between the rooms. July 3, 2014
Rated 5.0 out of 5.0 by HIE Bensalem Excellent location and great staff. Great hotel, highly recommended July 2, 2014
Rated 5.0 out of 5.0 by Value and comfort for a great price I stayed at this property on business one night and would recommend this to anybody looking for a comfortable and safe hotel in Bensalem, PA. June 30, 2014
Rated 4.0 out of 5.0 by Great stay! We looked for a hotel close to Sesame Place and found this place to be wonderful! It was about 16 minutes away from Sesame Place. The staff was very accommodating and provided a frig and microwave when requested for our twin toddlers' dietary needs. The breakfast was amazing and had a variety of cold and hot options, including Greek yogurt and a pancake machine. The room was clean and comfortable. Right across the street was D&D for fresh coffee, Babies R Us and a supermarket for last minute runs. June 23, 2014
Rated 5.0 out of 5.0 by Very pleasant experience We stayed 2 nights as gusts with other family members for a weekend wedding and found it a very comfortable experience. The room (suite?) was nicely divided into two areas - the sleeping area and lounging area, separated by a door for privacy. Comfortable couch in the lounging area, and wide screen TV in both areas. Bathroom was on the small side, and lacking shelving for personal items (a deficiency in nearly all hotels/motels in which we have recently stayed). Breakfast area was nicely appointed and had a wide choice of foods. The outdoor patio was a plus for evening relaxation with other family guests. Overall a great value. June 19, 2014
Rated 5.0 out of 5.0 by Wonderful stay Everything I expect from a hotel stay was apparent at this location. There is a busy highway behind the hotel and traffic could be heard, but the A/C unit drowns out the sound. Clean and very comfortable. June 19, 2014
Rated 4.0 out of 5.0 by Clean room, good stay We stayed only one night. Room was clean. Breakfast was the usual. If you have kids, the only pool is outdoors. June 16, 2014
Rated 4.0 out of 5.0 by Comfortable, clean room but... We stayed for three days. Comfortable beds and clean room. Breakfast was the usual. The hotel has a NICE pool, but the water temp was way too cold to enjoy. Spoke with the evening front desk and I'm not sure she knew what I was saying. Very disappointing for the kids. June 16, 2014
Rated 5.0 out of 5.0 by Friendly staff Very nice staff and comfortable stay...Thanks!! The breakfast was nice and the location was just what I needed. Older hotel but well kept and comfortable. June 16, 2014
Rated 5.0 out of 5.0 by exactly what was expecting staff very friendly and helpful. Needed an early check in due to event we had to attend and they accommodated us with prior notice. June 12, 2014
Rated 5.0 out of 5.0 by Back to Philly I travel to Philly usually twice a month and have adopted this hotel as my home away from home. The staff is knowledgeable and courteous. The property is clean and convenient. June 10, 2014
Rated 4.0 out of 5.0 by Comfortable bed and clean lobby I stayed at this hotel for a wedding. We werent in the hotel much, however the bathtub looked like it could use some updating. The room was tidy and the sheets were clean. The air conditioner did leave the room a little dry and I woke up with an awful sore throat. Other than that it was a great stay. June 10, 2014
Rated 5.0 out of 5.0 by Great Hotel wonderful people I have been away too long from Holiday Inn property, you still have all the special touches for a place away from home. I will be back soon. June 9, 2014
Rated 4.0 out of 5.0 by Good staff First time staying at this hotel. I had a noisy issue from a next room but the hotel staff helped me to move to another room. Good location with nice staff. June 9, 2014
Rated 5.0 out of 5.0 by This is a supurbly run property The grounds are well kept and immaculate.The front desk was represented greatly by Susie.She was one of the best I have encountered in any properties, HI or competitors.Her attitude and ability to tune in to the customer was exceptional!You people better do what you can to hang on to her-she is a rare jewel in the service industry these days. June 6, 2014
Rated 4.0 out of 5.0 by Met our needs and very clean We needed a place to stay near relatives and this was the perfect location. It met our basic requirements and was very clean with comfortable bedding. Would have liked the dressing area to be separate from the bathroom, or a lighted mirror outside the bathroom for applying makeup. One surprise - there was no frig or microwave. We usually to do not use these facilities, but this time we brought back some fantastic soup from a restaurant we had stopped at on our way. Oh, well. No way to keep it fresh for the next days lunch. June 5, 2014
Rated 5.0 out of 5.0 by Great time Check in was fast and easy. Room was incredible for price, Slept soundly in well conditioned room. Sleeper sofa was a plus, also very comfortable for a foldout bed. Staff was great and accommodating. Complimentary breakfast was ok and standard for a 'freebie'. A great location to easily get to and leave to go home. June 3, 2014
Rated 5.0 out of 5.0 by Great Service Super fast Check in and out. Clean and comfortable. Friendly staff. Free parking lot. less then 20 minutes from downtown, June 2, 2014
Rated 4.0 out of 5.0 by Reservation problems I reserved three rooms with various family members. I reserved one room that needed a roll away bed. Only when I called to extend two rooms one night each was I told that the roll away bed was not reservable but on a first come first served basis. That is wrong. If you accept that such an item is a necessity for some guests, one should be able to reserve it. The staff in Bensalem were excellent and found a bed, but they should never have had to extend themselves in that fashion. Include a roll away as part of the reservation and save everyone aggravation. May 30, 2014
Rated 1.0 out of 5.0 by Poor Management Memorial Weekend Soccer Tournaments throughout PA Our entire team stayed at Holiday Inn Express Management was very unprofessional. In between the soccer games, the team watched soccer in the hotel breakfast area which had large screen tvs. The kids were very respectful but of course displayed excitement by high fiving each other and being very happy during goals. The hotel manager yelled at the kids and acted basically like a "bully" for the kids to keep it down. I'm very disappointed of the treatment. The kids were in a common area and respectful of the property. If management could not behave in a professional manner or show appreciation for the business that the kids brought them #FYI the hotel was basically booked for the entire team#, then perhaps they should exempt themselves from participating in the hotel chains that were part of the group. May 28, 2014
Rated 5.0 out of 5.0 by comfortable room and exceptional service. Public areas very clean. Our stay was exceptional. Staff went out of their way to make sure we were comfortable and pleased with our stay. This is easily the best Holiday Inn Express I have stayed in. Will stay again without a doubt! May 9, 2014
Rated 5.0 out of 5.0 by All was great From the moment Susie greeted me at reception with a big smile until the next day when I left, I have no complaints at all. May 4, 2014
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