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Rated 4.1 out of 5 by 155 reviewers.
Rated 5.0 out of 5.0 by Nice and quiet Bathroom was small, but everything else was great. Nice work out room, great breakfast, friendly service, and nice and quiet location. Thank you! April 11, 2014
Rated 2.0 out of 5.0 by not up to par with other HI There was no microwave in the (upgraded) room....and we were FAR from the one and only elevator!!!! My companion is a smoker and it was a pain having to walk so far to get outside! The room was small and with big furniture there was little room to move around! Breakfast was "lame" fruit and again limited space to put your food together on a plate! I will not stay here again!! I had to ask them at checkout if there was any "reward" for being a HIG rewards member...they "forgot" to recognize this and said they would apply my bonus points???? I shouldn't have to ask them!!! April 9, 2014
Rated 5.0 out of 5.0 by WEDDING STAY IN PHILLY Nice room and comfortable bed! Breakfast however has a long way to need to kill fake eggs; they were not good. How about a free breakfast at Bob Evans...I'm sure they would give you a GREAT deal if you worked with them! It would be a win win situation for you both. How about a free cup of coffee at DUNKIN...I'm sure they would also work with you! You have two great places at your doorstep; why in the world would you NOT incorporate them into your sales pitch!!!! HELLO!!!! April 2, 2014
Rated 3.0 out of 5.0 by Great rooms, terrible service From day one when I was trying to book my block of rooms, I was having trouble getting responses. So you lost an employee, not my problem. I work in the industry so I know what it is like but somebody has to pick up the slack. I was promised multiple times I would get an email with info and links to book online and never received the link even after calling and going up to the hotel myself. Ibrought courtesy bags for my guests on Friday with instructions and they were never handed out to them. We were at breakfast Sunday morning and the employee was not keeping up with the food and when anyone asked for anything to be replaced, she was disrespectful to them. When all of the air pots of coffee were empty, I switched the pots and instead of being grateful, the woman scolded me for not putting the pots where she wanted them. This was a horrible experience for me and by far the worst part of my wedding. I would only recommend this hotel if you don't care about being communicated with and only want a place to lay your head. March 18, 2014
Rated 2.0 out of 5.0 by Room Room was ok. Noise from a wedding party , AC/heater did not work to good. No Frig. February 26, 2014
Rated 5.0 out of 5.0 by Comfortable bed and clean This is a great hotel for the business traveler. The hotel is a clean and up to date with everything you would need to get a good night sleep. February 16, 2014
Rated 5.0 out of 5.0 by A Solid Operation This was my 2nd stay @ the HIE in Bensalem. The hotel and rooms are well cared for and the staff are welcoming, friendly and efficient. When I return to the area, I'll readily stay here. February 13, 2014
Rated 5.0 out of 5.0 by Home away from home...AWESOME STAFF Always a great stay. ALWAYS clean! Staff is amazing. Only can suggest that guests get to breakfast an hour before it ends. February 6, 2014
Rated 1.0 out of 5.0 by Unacceptable We were locked out of the alternative doors twice at 4 pm. It was snowing and less than 20 degrees out. We are in our late 60ies and had to walk around the entire building to get in and then our room wasn't ready. They had a full house the night before with school children, so when we returned from a cold day in the city the hotel was empty. You would think they would have taken care of the rooms with guests still staying there first. In addition we had told reception the door locks were not working the day before and they still were not fixed. I asked for extra points to make up for this poor service. She said she done this. I don't see any extra hotel points. That is why I gave this Inn such a poor review. Had she accommodated my request, I would have been much more generous. February 3, 2014
Rated 5.0 out of 5.0 by Front desk staff was wounderful I had reservations for Monday and Tues.. Our flight got in close to mid-night and we received a call to go straight to the hospital where my mother-in-law was dying. With all the kayos the last thing I thought of was calling the hotel. I finally showed up at 6:00AM, exhausted. I assumed I would pay for Monday night since I was checking in way early. The girl at the front desk asked why I did not cancel? I explained. She then talked to the manager and they took the charge for Monday off my bill. She did this all while being berated by an ignorant customer who what complaining about being charged a cleaning fee for smoking in his room. A couple of days later we drove up to attend the funeral. My new car died in the parking lot and I had to have it toed to the dealer. When I asked about a taxi to the airport to get a rental, the person at the front desk found me a nearby Hertz office that saved me a $50 cab fair. Staff is excellent and hotel was clean. January 27, 2014
Rated 5.0 out of 5.0 by Snow storm I arrived at the hotel during a 14 inch snow storm. The roads were terrible and I had no time to stop for lunch. When I walked into the lobby I found the staff had several sandwich platters, chips, cheese and crackers as well as cold beer. Enough to feed a full house. Awesome ! January 26, 2014
Rated 4.0 out of 5.0 by Convenient location with good service Hotel is located very conveniwent to the city of Philadelphia without having to deal with the city traffic...service and amenities were good which made for a comfortable and hasell free stay. January 25, 2014
Rated 4.0 out of 5.0 by Great front desk service. Katie at the front desk really took care of the front desk while I was there. she really handled the evacuation in a professional manner upon waiting on the FD to arrive. January 13, 2014
Rated 5.0 out of 5.0 by Holiday inn stay @ Bensalem Enjoyed my stay. Convenient location. Comfortable feeling In the room. Was my second stay there this year, previously I had staye at other locations in the area, but this was the most enjoyable. December 31, 2013
Rated 5.0 out of 5.0 by Home away from home Lovely rooms....great customer service...sparkling clean...great breakfast December 27, 2013
Rated 5.0 out of 5.0 by It's home away from home Lovely rooms....great staff....sparkling clean...great breakfast!! December 27, 2013
Rated 4.0 out of 5.0 by Comfort and convenience We stayed here for the weekend for a wedding in Philadelphia. Overall I was very satisfied with the hotel. The staff was very friendly and helpful, and the room was clean. The hotel looked to be well maintained. I also enjoyed the free breakfast, which had good food. It was also nice having fast, free WiFi access. I would definitely recommend staying here. December 12, 2013
Rated 4.0 out of 5.0 by Good value Clean rooms and extremely friendly staff. Bed were a bit soft for my taste but otherwise good. Breakfast was subpar. That's the place that really needs improvement. Otherwise it's a great value. December 11, 2013
Rated 5.0 out of 5.0 by The place to stay. Whenever I am in Philadelphia, this is where I stay. Clean, comfortable, economical. The staff is as good or better than I encounter in my travels. I recommend it. November 24, 2013
Rated 5.0 out of 5.0 by Excellent service, very clean I enjoyed my stay and will be back for stay was very comfortable and I enjoyed everyone working there. I highly recommend this hotel. November 17, 2013
Rated 1.0 out of 5.0 by Don't stay here I travel a lot and prefer to stay at IHG hotels. I am always welcomed and receive a Club Welcome bag upon check-in. My stay at this Holiday Inn Express Bensalem, PA was awful. I waited in line to not even be greeted. I felt like I was an inconvenience and when I inquired about my points and my gift bag I was told I do not qualify for one. That comment embarrassed me in front of my co-worker and made me feel like I was asking for something above and beyond. I went to my room toting all of my bags only to find the key did not work. My co-worker was locked of the hotel as well since the key did not work. He went to the desk and got new keys so I didn't have to drag everything 2 floors back down to the front desk. Next day we were gone from the room from 8am til 4pm and upon return our room still wasn't cleaned. I wasn't expecting a red carpet or anything but at least empty the trash and make the bed. I called the front desk because at this point I am feeling like because I prepaid my reservation in full I was being treated unfairly. You know...already have the money so don't offer any service. I never got a call back from the manager. I asked for fresh towels and at least got those. I called the Corporate office and asked if they could intervene as my experience was less than satisfactory. They assured me the manager would call me...again nothing. It is quite apparent this property is poorly managed and the manager could care less about customer service. I travel to this particular area frequently and I will not be staying there again. No one cares to call back or apologize for such an experience. Welcome to the world of the customer is wrong..... November 13, 2013
Rated 5.0 out of 5.0 by The beds are too soft for my husband and I, but we were pleased with our room. Although our bed was too soft for us, we prefer a firm feel to our mattress. We were very pleased with the clean comfortable well appointed rooms, and helpful courteous staff. We will probably stay there again. This was our second visit within a two month time frame where we attended a family function. October 31, 2013
Rated 2.0 out of 5.0 by slow wifi service the wifi service is so slow that it is completely not useable at all. October 25, 2013
Rated 5.0 out of 5.0 by The staff goes out of there way to make your stay Geat The staff at the Holiday Inn Express really goes out of there way to make your stay great. October 24, 2013
Rated 5.0 out of 5.0 by Great location for the Sisters of the Blessed Sacrament functions! We attend functions offered by the Sisters of the Blessed Sacrament located nearby at various times of the year. The property is ideal for attending and participating in their events. Our experience has been excellent . October 11, 2013
Rated 5.0 out of 5.0 by Nice Room and Wonderful, Patient Employees! I stayed over at this hotel with my mom from October 5th to October 6th, and it was a very positive experience. The beds were very comfortable, especially the pillows! All of the employees we interacted with were very kind and patient, especially the man at the front desk during the night shift. I lost my cellphone while staying at the hotel, and he was so helpful! :-) The breakfast selection was alright, but I was disappointed that there was no sausage. I was told that there would be and was looking forward to it. I think the sausage was gone before I got there. I did get to the breakfast relatively late but still before its ending time, and all foods really should be available to everyone, both early and late risers. October 7, 2013
Rated 4.0 out of 5.0 by Clean Had a nice and comfortable stay here. Only comment I have, as I have for all Holiday Inn Expresses is the breakfast served on plastic plates and with plastic cutlery. It is near some restaurants and Philadelphia is not too far away. September 28, 2013
Rated 5.0 out of 5.0 by Eye for Details I must say I was hesitant when reading some of the reviews left for this Holiday Inn Express. I have to say I made the correct choice by staying here. The front desk was very friendly on my arrival and the following morning. The exterior was clean and SAFE, and parking was free. The interior was also clean including the complete room, beds, and bathroom. The beds were comfortable and everything in the room was in good working order. The breakfast the next day was very filling and would meet the needs of most families. It had a wide variety and someone was attending to the FREE breakfast nonstop. They also had like 3 or 4 flavors of yogurt and fresh fruit.I was very pleased with my stay and the price was also right. I am a person to read all reviews and trust me this is the best place to stay in this area. September 15, 2013
Rated 4.0 out of 5.0 by Great Hotel in a Great Location We visited whilst attending a Wedding Anniversary Celebration for friends. Was somewhat surprised when we recived no recognition of our IHG Rewards Club Membership level (first time that has been the case). Sort of "missed" the little green bag. Staff was friendly and accommodating, and evryplace was extremely clean. One pont of dis-satisfaction was having to listen to Time-Share sales folks in the Breakfast Area whilst trying to enjoy a late morning coffee. The thee of them were really working over an elderly couple, with hard sell tactics. Was management aware of these sales going on in the hotel's public area? Surely, they could have rented a conference room. Other than that we would be happy to stay here again. September 10, 2013
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