Rated 3.9 out of 5 by 83
Rated 3.0 out of 5.0 by ecobee Nice quiet hotel in quiet neighborhood.
Nice little place. Used to be Hampton but changed franchise - same owners. Recently remodeled but still some signs of old hotel (like in stairwells.) Easy in/out, close to interstate, next to Bob Evans and Dunkin Donuts, and across from small shopping center with basic necessities. I travel a lot for business and this location was quite convenient for me. Room could use better HVAC control, and the remotes and TV's were difficult to use (and its' same service I have at home.) Overall a decent stay.
May 14, 2013
Rated 5.0 out of 5.0 by MelisaFL Exceptional staff!!
My family selected this property due to its location in Bensalem. As we were celebrating my nephew's wedding, we wanted to be all together at the same hotel. From the front desk manager, to housekeeping on the 3rd floor, and the breakfast staff, this hotel blew me away!!! The manager helped locate our car. The housekeeper went above and beyond. She helped our hard of hearing Aunt, cleaned the ice coffee spill outside the bride's room. I was late getting down for breakfast one morning, The kindess server went out of her way to help me satisfy my hunger. Overall, this hotel can be rated with many of the 5 star hotels I have stayed at. Do not hesitate to enjoy this hotel.
May 11, 2013
Rated 5.0 out of 5.0 by Mark148 Great Option for Philadelphia
Needed to stay at a reasonably priced hotel in Philadelphia, but could not find one. After exploring options close to Philly, I decided to stay at the Holiday Inn Express in Bensalem - turned out to be a great choice! Hotel is reasonably priced, looks quite new and is well maintained - staff is knowlegeable and friendly. Breakfast at the hotel is good and access to the Rte 95 to Philly could not be easier. Hotel was quiet so you can get a good night's sleep - I would definitely come back again.
May 3, 2013
Rated 4.0 out of 5.0 by LithuanianMama1 Clean and Comfortable
My husband and I attended a wedding and stayed overnight at H.I. Express after the wedding. We enjoyed our stay very much. The staff were very nice and accommodating. Our room was clean and comfortable. Just a small side question, could those beds be any higher? The beds (2 dbls) were very comfortable but it was an olympic event for me to get into one. I'm of average height (5'6") but not very athletic. A small step stool would have helped but a chair in the room worked just as well. My husband had a good laugh.
On a more serious note, the reason I couldn't give a 5 star rating is regarding the breakfast. I know it's complimentary and I appreciated it very much. The "cold" or continental portion of the breakfast was delicious but you have got to stop offering or advertising "Hot" breakfast from 6 to 10am. Husband and I came to breakfast about 8. The only food in the hot pans were "scrambled powdered eggs." (I know powdered eggs when I see and taste them.) Also, there was no meat in a pan labeled "meat," and the pancake-making machine didn't work the whole time we were at breakfast. I would be happy with a good Continental Breakfast instead of a mediocre hot breakfast. Yes, I know it was free but it's the little things that push a rating up another star. P.S. The hostess/server who was keeping the eating area clean and the food supplied, so your guests didn't run out of anything, did a wonderful job. She could only work with what H.I. Express gave her but she did a terrific job running the kitchen area.
April 29, 2013
Rated 2.0 out of 5.0 by Punt Just OK
Check-in experience was lousy - front desk person never looked at me and was distracted by other things - as if I wasn't there. Hotel didn't have the floor I requested - not that big a deal, but hard to understand as I made the request 4-5 days before checking in. Ice machine on my floor was out of service during my entire stay. TV in my room did not work well and stopped working completely - but situation was resolved. Too many smokers by rear doors - makes it so uncomfortable to come and go. Just wasn't a good experience - wasn't terrible, just could have been better.
April 20, 2013
Rated 4.0 out of 5.0 by charjon3 Good Value
Kevin at the front desk was very professional and made check-in fast and easy..the room was clean and the bed was very comfortable, bathroom was on the smaller side.
April 8, 2013
Rated 5.0 out of 5.0 by wfreyhof Nice place
I have stayed at this property 6 times in the last 8 weeks. I choose it over other properties because of the staff and updated rooms. This last stay was cut short by a family emergency. I checked in at 6 PM and out at 9 PM. Buy my other nigts have been good. Nice property.
April 3, 2013
Rated 4.0 out of 5.0 by Narvaez Comfortable Bed
Bed was comforable; however, the bathroom could use an upgrade.
April 1, 2013
Rated 4.0 out of 5.0 by Billjack515 Would stay here again
Would stay here again. Bed was comfortable, room was clean.
March 30, 2013
Rated 4.0 out of 5.0 by fred1725 Bathroom for contortionists
Service good , staff very good
breakfast good, bathroom, not so much.
March 5, 2013
Rated 5.0 out of 5.0 by Iancredible Brief Visit but felt like I was at Home
I recently came into town for business and was extremely pleased at the comfort level and ability to accomplish all my tasks without any interruptions from other hotel "residents", we've all been there. Super long day, and then to have an even longer night because your new "neighbors" blast the tv and "dance" all night.
I look forward to my next visit in the area so I can stay at this property again.
Only negative I can give them, check in process. It was slow. 3 people working but checking in 1 person at a time. No priority recognition at checkin
February 25, 2013
Rated 5.0 out of 5.0 by ColonelT Clean - Modern - Comfortable
This property was everything I've come to expect from a HI Express. Excellent in all respects from check-in to check-out. I plan to stay here again and recommend to others.
Thanks for the experience!
February 14, 2013
Rated 3.0 out of 5.0 by LSW1 help still needed
I did not get a receipt under my door, needed to leave quickly, have since called twice (last Friday and today) requesting a receipt be emailed to me. I have given 2 email addreses:
Do not believe I was ever recognized as a platinum member.
February 10, 2013
Rated 4.0 out of 5.0 by Reclaimone1 Clean, Good Value
Looks like new remodel. Overall a good value. Would stay there again.
January 28, 2013
Rated 4.0 out of 5.0 by Joey99 Working out the kinks on breakfast
Room was fine. Hotel is recently upgraded. Convenient location. Still working out the bugs on the breakfast offerings, though. Pancake "machine" produces rubbery, flavorless discs. Eggs / Omelette things were cold. Breakfast staff 'appearance' left a bit to be desired.
Very nice room and property, though.
January 3, 2013