Rated 3.9 out of 5 by 210
Rated 4.0 out of 5.0 by bigant099 Stuck in ADA room
Although I have had some very good experiences at the Crowne Plaza this particular one was not the best. I was stuck in an ADA room which had a very fowl order (possibly smoke if that possible). Minus the order the roo was average. Lacked the pop that other rooms in the hotel have. I recommend staying here just not in the ADA room.
June 29, 2014
Rated 5.0 out of 5.0 by maryjk Friendly staff and very accomadating
My mother had surgery at the Rothman Institute and received a discounted rate for her to stay there the night before surgery as we had a 4 hour drive. Also, my sisters and I stayed there the night of her surgery. The staff were very helpful and friendly. The only thing I was disappointed with was there was not a continental breakfast. When my mother called to make the reservations she was under the impression that a continental breakfast was included free with the stay. However, they do not offer that. Breakfast could be served in the restaurant for a charge. Everywhere else I stayed there has been at least coffee and donuts/Danish provided. But, we did receive a discounted rate, so I can't complain. My sister and I ate at a local Chinese buffet and got food poisoning, so I guess we should have eaten at the hotel restaurant. Because we were sick upon checkout, the front desk allowed us an extra 2 hours to check out for our pick up from an another sister who picked up our mother at the hospital. We really appreciated that.
June 28, 2014
Rated 1.0 out of 5.0 by NNNN23998 Just one bright spot
The one bright spot in a stay marked by excessive noise and poor staff response was Nickolay, our waiter in the restaurant. He went out of his way to make sure that our food allergies were attended to and that our meal was enjoyable.
June 26, 2014
Rated 2.0 out of 5.0 by Gandrewz Disappointing
This Crown Plaza is not up to the standard that I normally expect from this chain. I did not get 1 good nights sleep even though I was on the executive floor.
June 25, 2014
Rated 5.0 out of 5.0 by poppydknj Roller derby kids there too.
Even though the hotel seemed to be over run by a large group of roller derby kids it didn't affect our stay at all. The kids were all respectful and we conversed with several at different times. The hotel had some extra staff that seemed to handle everything just fine. We would stay there again in a heart beat.
June 25, 2014
Rated 2.0 out of 5.0 by skeewy Not happy customer.
Hotel was not up front with the costs of staying at the hotel and then proceeded to try and charge my card over 8 times, needless to say I am not trying to sort through it all and it is a colossal waste of my time. If this is how the front staff treats guests, I will NEVER stay in an IHG hotel ever again.
June 24, 2014
Rated 5.0 out of 5.0 by Israel1956 Home away from home
I travel a lot in my job. In the last 6 months I have spect a least 80% of the time in hotels. From my first stay here, the staff has been pleasent and very accomodating. I was surprised to get a call from the front desk asking is everything ok and do I need anything. When I came down to go out staff would greet me and say, see you when you return. They treated me like family instead of a guest. My room had all I needed. It was clean and the bed comfortable. I had a great night sleep. The weather pattern did affect the internet service this time, but I still give it a 5 out of 5. I like calling the Crowne Plaza my new home away from home.
June 23, 2014
Rated 4.0 out of 5.0 by bpritchard152 Nice, clean room in a good area
The room was clean, spacious and in good condition. The only criticism was that the door keys did not work; I was told this was due to rewiring something in the hotel, but it was still an annoyance. Other than that, I enjoyed my stay. The staff was friendly and the common areas (dining/bar) were enjoyable.
June 20, 2014
Rated 4.0 out of 5.0 by wimpy excellent service
Room was comfortable and clean
staff was very helpful and friendly and it was nice to have restaurants on staff
June 19, 2014
Rated 4.0 out of 5.0 by majk great location
We always enjoy our stay at this Crowne Plaza. We plan to return later this year.
June 17, 2014
Rated 2.0 out of 5.0 by Work365 Poor morning check out service
Checked receipt and found no Priority Club number on receipt. This means work for me to collect my points. I stopped by the front desk and it was vacant with a bell out front to ring. Guess it was nap time.
Rang the bell and wandered around until someone showed up.
Explained i need the number on my receipt and it really did not matter to the clerk as he said he would do it and walked off. It did not get done SUPPRISE. its the small things that make a good visit. I also asked about coffee and was told nothing would be available till 6:30. Please coffee for guest in the morning use to be common but i guess its just one more item not being supplied anymore. Last item, I did not get my starbucks card.
June 5, 2014
Rated 5.0 out of 5.0 by Hadleyh Nothing bad about this Hotel
The Crowne Plaza Bucks County was superior on every possible classification including room service, food quality, restaurant and bar service. I will return to this hotel every time I am in the Philadelphia area.
June 5, 2014
Rated 4.0 out of 5.0 by berryvt re coffee
Everything was great except the coffee in the rooms was far superior to the coffee available in the Bistro or lounge. It was too weak in the Bistro.
June 5, 2014
Rated 4.0 out of 5.0 by ProDogJudge Very nice yet lacking
My stay was pleasant and enjoyable. What would have made it better would have been a complimentary breakfast to be included as most hotels are doing now.
June 4, 2014
Rated 4.0 out of 5.0 by VT Woodchuck Philly Wedding Weekend
Nice hotel and staff...a little shabby but an excellent value
June 3, 2014
Rated 4.0 out of 5.0 by beachgirl36 overall very nice stay
bed was very comfortable.
husband said not enough tv channels
for type of breakfast, could have been included
June 3, 2014
Rated 4.0 out of 5.0 by syb7 Comfortable Bed
This hotel has a very comfortable sleeping bed and pillows. They did put me in a (unrequested) handicapped room because they were out of regualr rooms and the show in the handicapped room has a very poor design. At the end of my shower, the entire bathroom floor was soaked with water. Also, I wish they would have warned me that a VERY LARGE group of kids were coming in for the night. They were running and screaming up
June 2, 2014
Rated 5.0 out of 5.0 Simply wonderful.
Very nice room, very clean, good value. Would stay again.
June 2, 2014
Rated 3.0 out of 5.0 by name withheld recent stay
fitness center very outdated. otherwise stay was fine.
June 2, 2014
Rated 5.0 out of 5.0 by Maf0123 My stay at te Crowne Plaza
Had a wonderful stay at this hotel. Clean rooms, attentive and friendly staff. The beds are so comfortable that I wish I could have taken one home!
June 1, 2014
Rated 2.0 out of 5.0 by Sherwin1731 Useless wifi
I'll stay elsewhere next time if possible because of the wifi. Everything else in the hotel was satisfactory, but I need internet connection.
May 28, 2014
Rated 4.0 out of 5.0 by Kjbassfisher Nice place- comfortable and nicely maintained
Good place to stay, easy to get to major roads nearby.
Restaurant and bar is great. Open mic nite is always fun.
Rooms are great very comfy.
May 12, 2014
Rated 4.0 out of 5.0 by Linda5856 Bartenders
We were an out-of-state wedding and staying at your hotel. Unfortunately, the bartenders seemed to be "put out" when placing our drink orders and took quite a bit of time getting drinks to us. Would recommend a friendlier attitude and maybe tips would be better.
May 8, 2014
Rated 3.0 out of 5.0 by Sesame mom Close to Sesame Place
I enjoyed my stay, it was close to attractions and places to eat. The only thing I would recommend is placing better locks on the door. My son was able to get out the room too easily, he's 1 1/2!
May 7, 2014
Rated 5.0 out of 5.0 by Suzysue Fantastic Weekend!!!
Thank you for the hospitality, the service was great at the reception, in the room and at the restaurant. We loved everything. All the employees are very efficient and helpful. We will be back!
May 7, 2014
Rated 5.0 out of 5.0 by Smatthews Very nice stay, very comfortable, everything you might need right here.
We stayed here overnight because we were attending a wedding nearby. The hotel was very clean. The staff was very friendly and knowledgeable. They were even able to tell us where the wedding was since we had forgotten our invitation. We called ahead and found out we would most likely be able to check in early and we did. Everything you could need; ironing board and iron, hair dryer, shampoo, conditioner. There is a restaurant and bar right there too. My brother had breakfast in the restaurant and said it was very good. Just an all around great place to stay. Oh yeah, nice, heated pool.
May 7, 2014
Rated 3.0 out of 5.0 by impression722 Mixed Feelings
Stayed here for a few days for my boyfriend’s birthday. The hotel itself had nice amenities. We enjoyed the pool, sauna and weight room. The room was comfortable & clean. The food at the bar wasn't the best, although the pulled pork sandwich & French onion soup my boyfriend got seemed a lot better than my hummus and panini. The beer options were impressive. The night auditor wasn't exactly helpful. We came back late from the nearby casino and noticed that our door handle to our room was broke. We couldn't get in and all of our things were in there including my food & medication (I'm hypoglycemic). He seemed annoyed when we came down and said there was nothing he could do but switch our room. I understand that there isn't an engineer on location. However, from being a night auditor at a hotel myself I know that you should still do anything you can to help the situation or at least compensate, which wasn't done at all. The next morning we called down & they said no report was put in about our door. Luckily, they called back shortly after and said it was all fixed. Things happen, I get it; however I think it could have been handled more professionally.
May 4, 2014
Rated 3.0 out of 5.0 NO COFFEE! NO BREAKFAST
The place was beautiful. Bed was comfortable but we did a quick stop over. When we awoke at 6 am to leave the lobby had no coffee ! We had to wait till 7 while packing. We were running late so my husband run into breakfast dining for our 1 Free breakfast
( I do not eat breakfast especially for $11.) He was almost chased out of there because the front desk never gave us our coupon redemption.
April 30, 2014
Rated 3.0 out of 5.0 Thin wall
I woke up in the middle of the night and thought someone was in my room. The wall was so thin I could clearly hear the people in the next room talking at a normal volume.
April 23, 2014
Rated 4.0 out of 5.0 by Mom mom Sue It was "ok"
The staff behind the desk were very friendly and helpful. Room was nice, but bathroom was dirty...we found hair in the tub. Breakfast staff were the worst!! I'm not picky at all, but with only 10 people total in the whole dining room, it shouldn't of taken so long to get our drinks and meals. She never asked us for refills...we ate half our meal before she finally came around. When we asked for drinks, she was annoyed and took 10 minutes to return. Food was cold and aweful!
April 22, 2014