Rated 4.0 out of 5 by 250
Rated 2.0 out of 5.0 by Sherwin1731 Useless wifi
I'll stay elsewhere next time if possible because of the wifi. Everything else in the hotel was satisfactory, but I need internet connection.
May 28, 2014
Rated 4.0 out of 5.0 by Kjbassfisher Nice place- comfortable and nicely maintained
Good place to stay, easy to get to major roads nearby.
Restaurant and bar is great. Open mic nite is always fun.
Rooms are great very comfy.
May 12, 2014
Rated 4.0 out of 5.0 by Linda5856 Bartenders
We were an out-of-state wedding and staying at your hotel. Unfortunately, the bartenders seemed to be "put out" when placing our drink orders and took quite a bit of time getting drinks to us. Would recommend a friendlier attitude and maybe tips would be better.
May 8, 2014
Rated 3.0 out of 5.0 by Sesame mom Close to Sesame Place
I enjoyed my stay, it was close to attractions and places to eat. The only thing I would recommend is placing better locks on the door. My son was able to get out the room too easily, he's 1 1/2!
May 7, 2014
Rated 5.0 out of 5.0 by Suzysue Fantastic Weekend!!!
Thank you for the hospitality, the service was great at the reception, in the room and at the restaurant. We loved everything. All the employees are very efficient and helpful. We will be back!
May 7, 2014
Rated 5.0 out of 5.0 by Smatthews Very nice stay, very comfortable, everything you might need right here.
We stayed here overnight because we were attending a wedding nearby. The hotel was very clean. The staff was very friendly and knowledgeable. They were even able to tell us where the wedding was since we had forgotten our invitation. We called ahead and found out we would most likely be able to check in early and we did. Everything you could need; ironing board and iron, hair dryer, shampoo, conditioner. There is a restaurant and bar right there too. My brother had breakfast in the restaurant and said it was very good. Just an all around great place to stay. Oh yeah, nice, heated pool.
May 7, 2014
Rated 3.0 out of 5.0 by impression722 Mixed Feelings
Stayed here for a few days for my boyfriend’s birthday. The hotel itself had nice amenities. We enjoyed the pool, sauna and weight room. The room was comfortable & clean. The food at the bar wasn't the best, although the pulled pork sandwich & French onion soup my boyfriend got seemed a lot better than my hummus and panini. The beer options were impressive. The night auditor wasn't exactly helpful. We came back late from the nearby casino and noticed that our door handle to our room was broke. We couldn't get in and all of our things were in there including my food & medication (I'm hypoglycemic). He seemed annoyed when we came down and said there was nothing he could do but switch our room. I understand that there isn't an engineer on location. However, from being a night auditor at a hotel myself I know that you should still do anything you can to help the situation or at least compensate, which wasn't done at all. The next morning we called down & they said no report was put in about our door. Luckily, they called back shortly after and said it was all fixed. Things happen, I get it; however I think it could have been handled more professionally.
May 4, 2014
Rated 3.0 out of 5.0 NO COFFEE! NO BREAKFAST
The place was beautiful. Bed was comfortable but we did a quick stop over. When we awoke at 6 am to leave the lobby had no coffee ! We had to wait till 7 while packing. We were running late so my husband run into breakfast dining for our 1 Free breakfast
( I do not eat breakfast especially for $11.) He was almost chased out of there because the front desk never gave us our coupon redemption.
April 30, 2014
Rated 3.0 out of 5.0 Thin wall
I woke up in the middle of the night and thought someone was in my room. The wall was so thin I could clearly hear the people in the next room talking at a normal volume.
April 23, 2014
Rated 4.0 out of 5.0 by Mom mom Sue It was "ok"
The staff behind the desk were very friendly and helpful. Room was nice, but bathroom was dirty...we found hair in the tub. Breakfast staff were the worst!! I'm not picky at all, but with only 10 people total in the whole dining room, it shouldn't of taken so long to get our drinks and meals. She never asked us for refills...we ate half our meal before she finally came around. When we asked for drinks, she was annoyed and took 10 minutes to return. Food was cold and aweful!
April 22, 2014
Rated 4.0 out of 5.0 Good service but ...
Like the place and plan to be back in summer........BUT ,what is the $25.00 charge on my credit card a day after we checked out ?
April 21, 2014
Rated 4.0 out of 5.0 by baw1227 A Generally Good Stay
We've stayed at the Crowne Plaza before, and always come back when we need to be in Northeast Philly. The front desk staff was welcoming and friendlier on this visit than some of our past trips, which was nice. The beds are clean & comfortable. The bathroom provides lots of space for our toiletries. We were given a room on a key-card floor, and acknowledged as Priority Club members.
*It would be more useful to be offered a couple of bottles of water than given a coupon for one drink in the lounge when the reservation is for two people. In comparison, at the Holiday Inn Express, which is part of the IHG chain, there are often cookies offered in the late afternoon, bottled water free of charge, and a free breakfast. Why is it that the more expensive parts of the IHG chain offer less than the "bargain brand"?
*At this location, if you ever update the rooms, an exhaust fan in the bathroom would be a welcome addition - it can get stuffy in there.
*It would be nice if the TV remotes had sleep timers built in.
*For guests coming to this location, they should be aware that at least some of the even-numbered rooms (we were in 512) face the highway and tend to be noisy, especially in the morning. (Please note that we did NOT ask to be moved since we had to be up anyway, but if you're looking to sleep in it may be a problem.)
April 19, 2014
Rated 4.0 out of 5.0 by Lesley0518 Great front desk staff and very nice room
The front desk staff was very friendly and helpful. They remembered my name when I was just walking through the lobby. Rooms were very nice. Bed very comfortable. By no fault of the hotel. I didn't sleep very well. Wedding party staying across the hall from me and a couple having a wicked fight at 12:30am in the room next to me. Didn't have a chance to try the room service but the menu had a nice variety and the prices were reasonable. Would definitely stay there again.
April 9, 2014
Rated 4.0 out of 5.0 by rebarghm Nice Hotel
This hotel is typical of the Crown Plaza experience. There is a good bar on site and a good restaurant. The rooms are OK. The location is convenient and the price paid was good value.
April 9, 2014
Rated 4.0 out of 5.0 by Skip / Ray Philly / Apr
Really like the place.Have already referred it to 2 others and plan to be back in May........BUT ,what is the $25.00 harge on my Visa a day after we checked out ?
April 5, 2014
Rated 1.0 out of 5.0 by 1maverick Noisy night
The hotel did little to provide a restful situation for a business trip. Even after 3 calls to front desk after 10:30 pm unsupervised kids less than 10 years old were running and shouting in hall/lobby area. At 12:30 am I was forced to go into hall to ask for quiet , then confronted by alcohol bearing parents .
April 5, 2014
Rated 4.0 out of 5.0 by RAI12 Excellent service at Global Bistro
The reason I keep coming back to this hotel was because of the service I received from Andrea at the Global Bistro.
I love walking in Global Bistro and see the friendly face of Andrea. She knew my name after my first visit, and she always greeted me by my first name. She is friendly, courteous, and thoughtful.
It is a great way to start my hectic day each morning.
Thanks for making my stay extra special, Andrea!
March 28, 2014
Rated 3.0 out of 5.0 by trafficlady Comfortable room but not very quiet
The room was comfortable enough but I could hear all of the traffic going by on the turnpike. In addition, I placed the placard for breakfast service on the door handle prior to the time of pick-up and it was not picked up.
I would stay here in a pinch but would try somewhere else first.
March 28, 2014
Rated 3.0 out of 5.0 by kodiak61 Quiet agreement issues
I stayed at this venue for a hockey tournament, along with most of the quests at the hotel during this particualr weekend. There were hundreds of kids ranging from 8 year olds all the way up to teenagers, all of which were there for the tournament . Upon checking in, I was presented with a quiet agreement that I was required to sign. Now, having been at a few hockey tournaments, I knew a quiet agreement was pretty much useless. I admit I didnt read it, but I knew that most of the guests would find it impossible to abide by it. On the last night, I was confronted by a hotel staff member, I belive he was a manager, as some of the kids were engaged in a knee hockey game in an upper lobby. I didnt feel the kids were being that loud or unruly or causing any disturbances to other guests. I dont really know what the staff expected this weekend, as the majority of the hotel was booked by hockey families, but nevertheless I was presented again with the quiet agreement by the staff member in what I felt was a very condescending way. I dont know if other guests complained, but I would doubt it since the majority of the guests had their kids there. If other guests did complain, then I apologize. So my only complaint was the condescending manner with which I was apporached by the staff member and the expectation by the hotel that hundreds of kids would be able to abide by a quiet agreement. If this is the case, then the hotel should re-think booking rooms for this tournament in the future. For the amount of business that was generated by the hockey tournament for the hotel, a quiet agreement should be enforced in a much less lax way. Other than that, clean rooms and great front desk service was expierienced.
March 26, 2014
Rated 3.0 out of 5.0 by Rodiculous Great Room but Too Much Road Noise
The room was excellent and the bed very comfortable but the room I was in was at the back of the hotel on the second floor, parallel to the PA Turnpike. The noise of the semi-trucks going by every 5 to 10 minutes made it difficult to sleep. Would recommend asking for a room at front of hotel if Semi's whooshing by makes it difficult for you to sleep
March 22, 2014
Rated 2.0 out of 5.0 by ChrisII Rm 439
We were placed in room 439 our first evening, The first thing you notice is you have no view, as you out side of the roof with all operational systems. The room is small, the shower did not drain properly and there was no water pressure. As the evening progressed there was a banging off and on all night and the tv was fuzzy.
We did asked to be move in the morning, which they were able to do. But on asking to move to another room, the employee said that they did not know what happening in that room and they had heard this before. Not the first to complain.
March 19, 2014
Rated 4.0 out of 5.0 by Little lisa Nice stay for the $$$$
Our room was very small but very clean. I requested a handicapped room. I was surprised to see a tub and not a walk in shower. Also it was hard to control the heat it was either to hot or to cold just couldn't get it just right. The bed wasn't the best a hotel like this should at least have pillow type beds, the holiday in down the rd has sleep number beds and the rooms are less expensive.
March 8, 2014
Rated 5.0 out of 5.0 by Lisa J Comfortable and very clean
I went two weekends in a row!!! Enjoyed so much the first time , that I went back ..Very pleasant atmosphere from the front desk ladies to the onsite restaurant . Waiters and waitress awesome ! Rooms nice and clean Whirl pool was awesome ! Very pleased.
March 7, 2014
Rated 5.0 out of 5.0 by Steve L Great hotel
Used this hotel for business travel. They held my confirmed reservation until I arrived, so I had a room no problem. They gave me a free drink in the bar (voucher). Room was very clean and comfortable.
Keep in mind that breakfast is not included in the room rate, but they offer food in their restaurant.
March 4, 2014
Rated 4.0 out of 5.0 by JOHNE9 Great Service
All in all, my stay was comfortable. No issues = a good stay.
March 1, 2014
Rated 2.0 out of 5.0 by Philly10 Not very Happy
We had stayed at this location several times over the past year but was very disappointed with our stay. First the shower could not regulate the temperature it either was too hot or got cold. Secondly we stayed on the 5th floor and the noise and doors were slamming till all hours throughout both Friday and Saturday nights. My husband and I were not very happy with our last stay. We have stayed there 4-5 times over the past year.
March 1, 2014
Rated 2.0 out of 5.0 by Brandt07 No maid service
I was not very happy with my stay. Don't know if you have anything to do with the restaurant Brady's but it was awful. Food was bad & came out slow. Server was very nice, but seemed like they need more help. As far as the hotel I was not overly impressed. Bed was not that comfortable. My biggest gripe was that my room was not cleaned. I left before 9am & returned after 3pm. No one cleaned the room. I went to the front desk & they seemed to be sorry, but there was nothing they could do because my son was now taking nap. I asked them for some towels they said no problem. I told them not to knock because my son was sleeping. I told them just to leave outside door. Not only did someone knock they knocked quite a few times. Needless to say it woke my 3 year old son. Anyhow if I did not get the room with points I would have been even more annoyed.
February 25, 2014
Rated 5.0 out of 5.0 by Tybaby24 Love this hotel
I have stayed at this hotel twice and I was very satisfied with the hotel and my room. The staff was friendly from check-in, I got the king bed with the sofa bed, the room was very spacious, clean and the decor was nice. I will be staying at this hotel again but the only issues I did have was first the bed was a little hard, but nothing that made me lose sleep or feel uncomfortable over, and the walls were thin, I could hear the people next to me partying, but nothing that was a issue that I'm sure I would experience at hotel. Overall I love this hotel, I always enjoy myself and will be returning.
February 25, 2014
Rated 5.0 out of 5.0 by TommyX Great overall experience!!
Highly recommend this location, great staff! Had a very nice 3 day stay.
February 23, 2014
Rated 5.0 out of 5.0 by Lynn55 A great stay and professional staff
I stayed with my 8-year-old son for three nights during the recent winter storm. The staff was professional and helpful during the entire stay. My requests for extra towels and blankets were met immediately. The hotel has a nice, friendly atmosphere, the rooms are extremely clean and well-kept. I highly recommend this property and will tell all of my friends and family members.
February 12, 2014