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Rated 3.7 out of 5 by 79 reviewers.
Rated 4.0 out of 5.0 by Mostly What to Expect This is in a good location to toggle between Sante Fe and Albuquerque and easy to get to. The staff was very friendly, and the room was well cleaned. In the room I was in, the window sheers needed to be replaced - there was a burn hole in them. The beds appear to be close to their last legs as they were concave, but they did sleep just fine. June 26, 2014
Rated 4.0 out of 5.0 by Convenient for both Albuquerque and Santa Fe This hotel in Bernalillo, NM is a good place to stay if you will be going between Albuquerque and Santa Fe. Considering the location, the price is reasonable. Staff at this Holiday Inn Express was very helpful. My room was clean and comfortable, everything in good working order. The bed was comfy and the pillows large and fluffy. I really appreciate that unscented laundry and cleaning products are used. Breakfast selections were good, and the breakfast area continually cleaned. Loved the fresh fruit. The indoor pool was perfectly clean, though not heated when I was there. June 19, 2014
Rated 3.0 out of 5.0 by Bed and Service This property needs a complete make-over....no microwave and no refrigerator in room...why? please spend $ for updating property...great location...we will not be staying here again. June 6, 2014
Rated 2.0 out of 5.0 by Hotel and staff need help from ownership The hotel has great staff, if only they had ownership that have interest in capital expenditures. Outdated furniture, and worst of all, carpet worn and filthy..had to lay towels on floor to walk on them. Iron board is beaten to death...needs replacement, carpet needs replacement June 2, 2014
Rated 5.0 out of 5.0 by Comfortable bed and great service Excellent, Excellent, Excellent, Excellent, Excellent, Excellent May 30, 2014
Rated 5.0 out of 5.0 by Steady Reliable Service and Clean Room Have stayed here many times and always have a good experience. May 26, 2014
Rated 3.0 out of 5.0 by Overall Experience Our room was about what we expected, the bed seemed a little LOW to the ground and the middle of the bed sunken in. It was clean and fairly comfortable for our stay. The exercise room was HOT (not air in there in the morning (7a)) and there were some shoes left in there and 3 dirty towels on the floor in there along with no way to change the TV channel. The pool area (since I looked at that while using the treadmill) had "cloudy" water and more dirty towels strewn about #4 different ones#. I'm glad I didn't plan on swimming during this stay. The breakfast was good, but the pancake maker was EMPTY each morning we went down for breakfast #8am and 8:30am#. The stock of syrup was also short of regular syrup - so whomever was watching the breakfast area wasn't keeping the supply stocked. Our room cards locked us out day 1 - we were told they weren't set for multiple days? The location is convenient for family visits but I'm not sure I care to pay that much for some of these housekeeping issues. May 25, 2014
Rated 5.0 out of 5.0 by Great Stay!!! Everytime we stay here its like the first time. Everyone that we come across that works here from Jessica in kitchen, to front desk Adam, Felix is just so nice and polite. We will defin. be back. April 27, 2014
Rated 4.0 out of 5.0 by Rooms need update Enjoyable great common area and friendly helpful staff. Rooms do need a update furniture worn April 17, 2014
Rated 3.0 out of 5.0 by Needs updating It is time for a renovation; carpet etc showing its age. March 31, 2014
Rated 4.0 out of 5.0 by Location excellent Side door not working. Road noise penetrates windows. Bed hard but uncomfortable. Still, we like this place. March 29, 2014
Rated 5.0 out of 5.0 by Great Stay...Will be back for sure... This was another great stay.......every thing was great as always. Breakfast was good, bed were comfortable, staff was awesome. Thank you. March 26, 2014
Rated 5.0 out of 5.0 by Holiday Inn Express Bernillio Clean, quiet, very comfortable bed and good sleep! Big tub and overall exceptional experience. Good value..... March 19, 2014
Rated 5.0 out of 5.0 by on the road again The staff was by far top notch helpful and friendly as if we knew them all of our lives. Thank you for being there. March 13, 2014
Rated 5.0 out of 5.0 by Staff were friendly and promptly took care of all requests The desk clerks were cheerful, offered warm cookies, and fixed the tv with smiles and courtesy. The breakfast staff made sure there were filled coffee thermoses and kept the food hot. The only recommendation I would make is to have better signage for the entrance. There is construction which makes it difficult to find. I would stay at this hotel again. March 11, 2014
Rated 4.0 out of 5.0 by Another Visit We have stayed at this HI for years as it is conveniently located for family visits. Staff is always friendly, and rooms are comfortable. Breakfasts are as expected for HI. On this visit, I was disappointed that reservations were to be made through HI Central Reservations. I was told that direct reservations at the hotel could be made for block bookings only. I told Josie that I would not reserve this way as consumer groups advise to book directly to hotel. I told her I would just show up and take my chances. She put me on hold and came back to say she could take my reservation and switched me over to Adam who did take it. I appreciated this, but am unhappy with this new policy. Guests should always be able to book reservations directly to the hotel. I hope this will be changed when/if I return in June. March 8, 2014
Rated 3.0 out of 5.0 by Noisy room We asked for a quiet room and were given one on the top floor facing south. There were few people in the hotel and we heard no noise from the hall or from adjacent rooms. However the traffic noise from the adjacent highway was very loud through the evening and then again beginning 4:30 AM. It was a windy night and we often heard the wind shriek through the wall air conditioning unit, even with ear plugs. Staff needs to determine which rooms really are quiet; there must be some. The staff was unable to link to my Priority Cub account; perhaps the system was down. March 7, 2014
Rated 5.0 out of 5.0 by Leisure Our stay was relaxing and very comfortable. Everyone was extremely nice and went out of their way to make sure our stay was great. Breakfast was good and Jessica was as nice as can be. Front desk Adam, Lisa were very helpful with a place to dine out "Range Café" was a hit. Check-out with Melissa was also memorable. March 1, 2014
Rated 1.0 out of 5.0 by The rooms are dirty. I stayed here about two weeks ago. The first room smelled like something had died in it and when I walked over to turn the fan and look out of the window the window wad cracked open and I could see the back yard of someone with some old abandon houses. WhenI was moved to another room, there were many spider webs along the wall, the remote to the t.v. had silver tape on the back, & the floor in the bathroom was uneven. February 4, 2014
Rated 5.0 out of 5.0 by clean rooms Rooms were extremely clean and beds were very comfortable. Unfortunately, the cooked breakfast was not edible. January 30, 2014
Rated 5.0 out of 5.0 by Nice hotel very good hot BF selection, staff are very friendly. I like when clerk asking us if our room is ok. December 30, 2013
Rated 5.0 out of 5.0 by Great place to stay! We had an excellent stay, staff are very helpful. Location its a bit hard to navigate due road construction. December 30, 2013
Rated 3.0 out of 5.0 by Not the cleanest room.... Was only there for one night and basically only there to sleep. Room was not very clean. It didn't appear to have been vacumed at all as there was chunks of dirt or mud all over the floor. Couldn't take my shoes off to walk around even. Bathroom was the same. Mud on floor and overall not very clean. December 30, 2013
Rated 3.0 out of 5.0 by yearly cleaning I like and understand However,it shouldn't take 5 grown women to check me in and take 12 minutes. I understand training and all but this seemed to be the blind leading the blind. Not my best stay at a HIE December 11, 2013
Rated 5.0 out of 5.0 by Great property Room was great, clean, quiet, and comfortable. I love the holiday inn express breakfasts, very convenient and more than just coffee and bagels. Also they give you two bottles of water in your room and you don't have to pay for them. December 9, 2013
Rated 5.0 out of 5.0 by Very nice hotel Very clean, good breakfast and friendly staff, also well located. November 27, 2013
Rated 5.0 out of 5.0 by Great Stay!!! Pleasant stay, friendly staff, will be back again.! November 26, 2013
Rated 2.0 out of 5.0 by no food at breakfast had to wait every morning for gravy and other items when i asked the attendant she said we are having problems. terrible. will not stay there again. November 20, 2013
Rated 5.0 out of 5.0 by Would stay again Quiet room in spite of 3 volleyball and 2 soccer high school girls teams on the same weekend. We love IHG for their nonsmoking policy and beds. The down side is there is temporary construction on the highway, limited restaurants in the immediate area, and only one elevator. The staff is wonderful and really keep the place clean. Will stay here again. November 20, 2013
Rated 1.0 out of 5.0 by Greatly Disappointed I have stayed at this facility a couple of times. It had been about one year to the date since my last visit. I actually booked the suite this time. When I arrived in the suite, it was spacious but it seemed to have been missing something in the room with the sofa. There wasn't a TV in that room , just a table, sofa, and a end table. I called to front desk to find out they removed the tv from my room and must of taken some furniture too. I paid more for the room than usual. They didn't offer me anything. I actually asked for a discount and they took off ten dollars. Later that night I was getting my clothes set for tomorrow morning and wanted to iron some stuff. Of course, NO IRON!!!! I went to front desk and was told they didn't have any. What, how can a hotel not have an iron. The front desk person didn't seem to want to help. I had to tell him this wasn't going to work and he needed to do something. He then called the hotel next door and got me an iron. I was down at the front desk for over 30 minutes trying to convince this person to do something. I am very disappointed with the service that I received and I will not be staying there again. I would rather make the drive from Rio Rancho then stay there. November 18, 2013
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