English
Bernalillo
Book online or call:
1 888 HOLIDAY (1 888 465 4329)
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Hotel Contact Information
Hotel Front Desk: 1-505-8671600
Hotel Fax: 1-505-8670606
Hotel Fax: 1-505-8670606
Rated 3.2 out of 5 by 23
reviewers.
Rated 5.0 out of 5.0 by Happy1s Great place to stay and hang out with family
My family and I have stayed at this hotel the last three times that we have been in town visiting family and friends. The first time we stayed, the access to the property was a bit strange, but not a big deal at all. The staff has been very friendly and helpful when needed. The staff is always busy cleaning or touching up things in and around the hotel. We (Family) use the pool, hot tub, and exercise room everytime with no issues what so ever.
March 13, 2013
Rated 4.0 out of 5.0 by bucko Great
Some of the other reviews may deter you from staying. We were a little nervous after reading them. But, we had a great stay. The staff was friendly, breakfast was good, hotel was nice (maybe a little older), and we were comfortable and able to get a good night sleep. A short drive into Albuquerque and plenty of places to eat nearby.
March 8, 2013
Rated 4.0 out of 5.0 by snowbird67 friendly staff and acknowledged priority club member
Facility clean pleasant environment. Staff very helpful with dining recommendations in area and choices were very good. Handy to Interstate. Room furnishings and bedding comfortable. A little awkward to enter from main road with driving past another hotel to get to on drive.
March 7, 2013
Rated 5.0 out of 5.0 by RichardB Nice Experience
Seems that the manager corrected most of the problems that previous guests had. Our two rooms were clean and neat. Our beds were fine, no sags. The bathrooms were clean, the towels and face cloths were clean and in good shape, bars of soap were new and wrapped. My grandchildren enjoyed the pool and the exercise room. We met a really nice local family who books the hotel periodically so their children and grandchildren can enjoy the pool.
There was a choice of two different Sunday papers in the breakfast room. The self serve breakfast was the same good breakfast that I have experienced in other Holiday Inns. There was a large selection and the attendant kept up nicely. However, the orange juice dispenser was out of order. They served sausage and scrambled eggs but no bacon and no omelets.
The ice machine on our second floor was also out of order.
March 4, 2013
Rated 1.0 out of 5.0 by travelpxy Bad facilities and subpar service
The staff was either borderline rude or did not know the facilities rules/policies. The 'gym' equipment did not work properly. The bed had a huge sag in the middle. My check in documents were not ready when I arrived, nor were the check out documents available when I left. The WiFi password was changed daily, which I commend, but no mention of this fact made upon check in, which meant I had to go back out to the desk each day to get a new code. When I encountered a problem with the vending machine the clerk at the desk was frankly rude in her response and had to call the manager for permission to refund my $2. I have never had a worse experience at an IHG property.
February 15, 2013
Rated 2.0 out of 5.0 by Disgad1 dirty wash cloth in the shower
When we arrived we noticed a dirty wash cloth hanging from the shower and an open bar of soap in the shower, after the long drive from Houston the last thing I wanted my wife to see was a dirty bathroom.
February 11, 2013
Rated 2.0 out of 5.0 by Takesalottocomplain Steady decline
Stayed here in Dec. 2012, Everything seemed fine enough untill I could only find vending & ice on the 1st floor. Room was fair/avererage. This time the only functioning vending was on the 3rd floor. I had to wander all the halls, finding each vending room blocked w/ yellow caution tape which also blocked the two entrances to the breakfast room. Finally the desk clerk had to direct me to the 3rd floor foor ice machine. The beds had broken down springs where everyone lays. No turning the mattress here. All the soap bars appeared to be unused, but were not in any type of wrapper. Never have seen this before!
Bottom line... the place is going down fast! I'll have to stay elsewhere.
February 10, 2013
Rated 5.0 out of 5.0 by roadster300 roadster
Enjoyed my stay. Room was very comfortable. Staff was very nice and helpful. Will recommend this hotel
January 22, 2013
Rated 1.0 out of 5.0 by Carp Never stay again
I am a platinum member and have never had a stay as bad as here. No recognition at check in other than "we have your membership on file." Bed was hard, ottoman had a hole in it ( looked like from a cigarette), the housekeeper replace the thin towels but did not fold all of them, some were just thrown on the rack. No newspaper delivery, found them in the breakfast room. No express checkout, I had to go the counter to get an invoice for my stay and that took about ten minutes of standing around. The breakfast was about the only thing this hotel has in common with other Holiday Inns.
January 18, 2013
Rated 5.0 out of 5.0 by Selah Quality
When you think of New Mexico, Utah, or Colorado ,you don't expect to walk into a motel in suburbia New Mexico and find a beautifully appointed motel like this one. The sitting room of the lobby is so inviting you feel comfortable and at home. Very impressive!
January 17, 2013
Rated 4.0 out of 5.0 by Steven22 Our Weekend Stay
We enjoyed staying in the suite! It gave us the space to enjoy our stay.
Stephanie
January 16, 2013
Rated 2.0 out of 5.0 by TG08 Worst Holiday inn I have stayed at
I have been a Priority club platinum member since 2008 and have stayed at over 50 different holiday inns all over the west. this was the worst one I have stayed at. the rooms were below average, the towels and wash clothes were dingy, stained and even torn. they had holes in them.
the staff was very friendly. the place was just not very clean.
November 29, 2012
Rated 1.0 out of 5.0 by amigo1 poor mattress, bed covers "stained not clean"!! Had to change rooms.!
The worst holiday inn I've ever stayed at! The most expensive motel in Bernillio, Nm. Didn't even have a refrigerator! Dirty bed covers, had to change rooms. Staff was plesent.
I will never stay at this facility again!!!!!!!!!
November 28, 2012
Rated 1.0 out of 5.0 by akquilter Won't stay here again!
I have stayed at this property six times in the last year for work and will not be staying there in the future.This property is dark and dirty. Housekeeping changed towels and did nothing else during my last 4 night stay. There were plumbing issues on one stay and I had to argue with clerk to get a different room even though there was not a maintenance person available to fix the problem. Staff often not available at front desk and not friendly at all.
October 28, 2012
Rated 3.0 out of 5.0 by Renny Very Poor Value
Grant it, I stayed here at the same time as the Albuquerque Balloon Fest, but most hotels in this price range include room turn-down, chocolate mints on my pillows and a few room amenities. While the front desk staff were competent, friendly and helpful, there was no refrigerator for my meds and no microwave. The room was clean enough, but so very small. This was not a good value at all, but circumstances dictated that I stay here. Be sure you shop around for better prices.
October 11, 2012
