Rated 3.7 out of 5 by 82
Rated 1.0 out of 5.0 by DontHaveNickname Don't Be Late...
I have spent many nights HIEX and have always been perfectly satisfied with the overall experience.
This case was a very unpleasant exception.
I made a flexible reservation online and arrived about 9:20 PM. When presented with ID and Credit Card, as per usual, the desk clerk claimed no knowledge of my reservation. I booted my computer and displayed my emailed confirmation. The agent was then able to find my reservation. So first question, if I have a reservation, why can it be found using the number but not my name? I suspect the company was prepared to charge me for the room but release the reservation to someone else. In other words I was probably lucky the hotel was not fully booked. The clerk was no help and seemed to find the whole thing quite amusing.
I received a key and went to the assigned room, where i discovered the key did not work. As this happens regularly with electronic keys i tried it several times, until an anxious-sounding female voice from inside the room called out, "No! Go away!" I returned to the desk where the clerk managed this time to give me a key to an unoccupied room. It must have been my lucky day, the hotel wasn't full, and the terrified woman in the 1st room didn't (to my knowledge) call the police.
July 6, 2014
Rated 5.0 out of 5.0 by Texan5256 Great location and easy access off of I-25
Excellent place to stay...comfortable...friendly staff...good breakfast...overall a very good experience.
July 5, 2014
Rated 5.0 out of 5.0 by Ro47 Very clean and great staff
Good location, great staff, great breakfast and comfortable room.
June 30, 2014
Rated 4.0 out of 5.0 by Carrie3110 Mostly What to Expect
This is in a good location to toggle between Sante Fe and Albuquerque and easy to get to. The staff was very friendly, and the room was well cleaned. In the room I was in, the window sheers needed to be replaced - there was a burn hole in them. The beds appear to be close to their last legs as they were concave, but they did sleep just fine.
June 26, 2014
Rated 4.0 out of 5.0 by BeachyKeen Convenient for both Albuquerque and Santa Fe
This hotel in Bernalillo, NM is a good place to stay if you will be going between Albuquerque and Santa Fe. Considering the location, the price is reasonable.
Staff at this Holiday Inn Express was very helpful. My room was clean and comfortable, everything in good working order. The bed was comfy and the pillows large and fluffy. I really appreciate that unscented laundry and cleaning products are used. Breakfast selections were good, and the breakfast area continually cleaned. Loved the fresh fruit. The indoor pool was perfectly clean, though not heated when I was there.
June 19, 2014
Rated 3.0 out of 5.0 by Dawgman@Phx Bed and Service
This property needs a complete make-over....no microwave and no refrigerator in room...why? please spend $ for updating property...great location...we will not be staying here again.
June 6, 2014
Rated 2.0 out of 5.0 by hp1962 Hotel and staff need help from ownership
The hotel has great staff, if only they had ownership that have interest in capital expenditures. Outdated furniture, and worst of all, carpet worn and filthy..had to lay towels on floor to walk on them. Iron board is beaten to death...needs replacement, carpet needs replacement
June 2, 2014
Rated 5.0 out of 5.0 by Cj5tiger Comfortable bed and great service
Excellent, Excellent, Excellent, Excellent, Excellent, Excellent
May 30, 2014
Rated 5.0 out of 5.0 by RogersAriz Steady Reliable Service and Clean Room
Have stayed here many times and always have a good experience.
May 26, 2014
Rated 3.0 out of 5.0 by PBB3 Overall Experience
Our room was about what we expected, the bed seemed a little LOW to the ground and the middle of the bed sunken in. It was clean and fairly comfortable for our stay. The exercise room was HOT (not air in there in the morning (7a)) and there were some shoes left in there and 3 dirty towels on the floor in there along with no way to change the TV channel. The pool area (since I looked at that while using the treadmill) had "cloudy" water and more dirty towels strewn about #4 different ones#. I'm glad I didn't plan on swimming during this stay. The breakfast was good, but the pancake maker was EMPTY each morning we went down for breakfast #8am and 8:30am#. The stock of syrup was also short of regular syrup - so whomever was watching the breakfast area wasn't keeping the supply stocked. Our room cards locked us out day 1 - we were told they weren't set for multiple days? The location is convenient for family visits but I'm not sure I care to pay that much for some of these housekeeping issues.
May 25, 2014
Rated 5.0 out of 5.0 by Booboo72 Great Stay!!!
Everytime we stay here its like the first time. Everyone that we come across that works here from Jessica in kitchen, to front desk Adam, Felix is just so nice and polite.
We will defin. be back.
April 27, 2014
Rated 4.0 out of 5.0 by HB on a road trip Rooms need update
Enjoyable great common area and friendly helpful staff. Rooms do need a update furniture worn
April 17, 2014
Rated 3.0 out of 5.0 by Dgtraver Needs updating
It is time for a renovation; carpet etc showing its age.
March 31, 2014
Rated 4.0 out of 5.0 by Joy bill Location excellent
Side door not working.
Road noise penetrates windows.
Bed hard but uncomfortable.
Still, we like this place.
March 29, 2014
Rated 5.0 out of 5.0 by Leasesa Great Stay...Will be back for sure...
This was another great stay.......every thing was great as always. Breakfast was good, bed were comfortable, staff was awesome. Thank you.
March 26, 2014
Rated 5.0 out of 5.0 by Redbird67 Holiday Inn Express Bernillio
Clean, quiet, very comfortable bed and good sleep! Big tub and overall exceptional experience. Good value.....
March 19, 2014
Rated 5.0 out of 5.0 by sammyboy on the road again
The staff was by far top notch helpful and friendly as if we knew them all of our lives. Thank you for being there.
March 13, 2014
Rated 5.0 out of 5.0 by Cecilia2013 Staff were friendly and promptly took care of all requests
The desk clerks were cheerful, offered warm cookies, and fixed the tv with smiles and courtesy. The breakfast staff made sure there were filled coffee thermoses and kept the food hot. The only recommendation I would make is to have better signage for the entrance. There is construction which makes it difficult to find. I would stay at this hotel again.
March 11, 2014
Rated 4.0 out of 5.0 by Claire J Another Visit
We have stayed at this HI for years as it is conveniently located for family visits. Staff is always friendly, and rooms are comfortable. Breakfasts are as expected for HI.
On this visit, I was disappointed that reservations were to be made through HI Central Reservations. I was told that direct reservations at the hotel could be made for block bookings only. I told Josie that I would not reserve this way as consumer groups advise to book directly to hotel. I told her I would just show up and take my chances. She put me on hold and came back to say she could take my reservation and switched me over to Adam who did take it. I appreciated this, but am unhappy with this new policy. Guests should always be able to book reservations directly to the hotel. I hope this will be changed when/if I return in June.
March 8, 2014
Rated 3.0 out of 5.0 by Mechanic428 Noisy room
We asked for a quiet room and were given one on the top floor facing south. There were few people in the hotel and we heard no noise from the hall or from adjacent rooms. However the traffic noise from the adjacent highway was very loud through the evening and then again beginning 4:30 AM. It was a windy night and we often heard the wind shriek through the wall air conditioning unit, even with ear plugs. Staff needs to determine which rooms really are quiet; there must be some. The staff was unable to link to my Priority Cub account; perhaps the system was down.
March 7, 2014
Rated 5.0 out of 5.0 by Leasesa Leisure
Our stay was relaxing and very comfortable. Everyone was extremely nice and went out of their way to make sure our stay was great. Breakfast was good and Jessica was as nice as can be. Front desk Adam, Lisa were very helpful with a place to dine out "Range Café" was a hit. Check-out with Melissa was also memorable.
March 1, 2014
Rated 1.0 out of 5.0 by Stay Away The rooms are dirty.
I stayed here about two weeks ago. The first room smelled like something had died in it and when I walked over to turn the fan and look out of the window the window wad cracked open and I could see the back yard of someone with some old abandon houses. WhenI was moved to another room, there were many spider webs along the wall, the remote to the t.v. had silver tape on the back, & the floor in the bathroom was uneven.
February 4, 2014
Rated 5.0 out of 5.0 by Capt Gizmo clean rooms
Rooms were extremely clean and beds were very comfortable. Unfortunately, the cooked breakfast was not edible.
January 30, 2014
Rated 5.0 out of 5.0 by Cruzing5555 Nice hotel
very good hot BF selection, staff are very friendly.
I like when clerk asking us if our room is ok.
December 30, 2013
Rated 5.0 out of 5.0 by Opin2012 Great place to stay!
We had an excellent stay, staff are very helpful.
Location its a bit hard to navigate due road construction.
December 30, 2013
Rated 3.0 out of 5.0 by Sophie83 Not the cleanest room....
Was only there for one night and basically only there to sleep. Room was not very clean. It didn't appear to have been vacumed at all as there was chunks of dirt or mud all over the floor. Couldn't take my shoes off to walk around even. Bathroom was the same. Mud on floor and overall not very clean.
December 30, 2013
Rated 3.0 out of 5.0 by OMGLOLGUY yearly cleaning I like and understand
However,it shouldn't take 5 grown women to check me in and take 12 minutes. I understand training and all but this seemed to be the blind leading the blind. Not my best stay at a HIE
December 11, 2013
Rated 5.0 out of 5.0 by NMbiztraveler Great property
Room was great, clean, quiet, and comfortable. I love the holiday inn express breakfasts, very convenient and more than just coffee and bagels. Also they give you two bottles of water in your room and you don't have to pay for them.
December 9, 2013
Rated 5.0 out of 5.0 by April444 Very nice hotel
Very clean, good breakfast and friendly staff, also well located.
November 27, 2013
Rated 5.0 out of 5.0 by MariSol4444 Great Stay!!!
Pleasant stay, friendly staff, will be back again.!
November 26, 2013