Rated 4.1 out of 5 by 61
Rated 5.0 out of 5.0 by Lizzy30 will stay again
This is a good place to stay. It is convenient, right off I-78. It was clean the beds were comfortable. The staff friendly and polite. We only stayed one night but wish were staying longer.
October 16, 2013
Rated 5.0 out of 5.0 by carolinagranny For business and was very convenient and clean.
Nice clean room. Plenty of space. Great breakfast!!
Staff was very nice.
October 11, 2013
Rated 4.0 out of 5.0 by FF462 Another Enjoyable Stay
This was my second stay at this hotel, this time in the Suite. This hotel always manages to book up quickly and it is because of it's extremely convenient location off Rt-78 (and of course the free breakfast). Although with it's convenient location comes a few flaws; traffic and noise. The traffic in this immediate area is currently horrendous due to day/night construction and the traffic coming on/off 78. Additionally, the hotel is located adjacent to the on/off ramp for 78 East, so there is some noise that can come into play when you stay on the side of the hotel.
As for the hotel and room itself, the staff is extremely friendly and eager to help. They also have no problem bring you to and from the Sand casino in their shuttle (service available until 10pm). The room was spacious and the room was climate controlled with digital thermostats instead of old-school dials. There are a variety of pillows available which adds comfort, but the beds could be improved. Although for the overall price, you cannot beat what you get. Definitely will be staying here again when I travel to the area. Remember, book early!
October 7, 2013
Rated 5.0 out of 5.0 by Retired07 Comfortable, clean, polite staff, great breakfast
Reservations were made in advance , our rooms were ready when we arrived early in the afternoon. The staff members were very courteous , the rooms were comfortable and very clean we enjoyed our breakfasts in the morning..a great variety of breakfast items to choose from, and the choices were different each morning. Excellent value for the price .
October 2, 2013
Rated 2.0 out of 5.0 by FrustratedPlatinum Noisy and staff that did not care
Checked in and the desk clerk barely even recognized me. She was too busy chatting with her boy friend who was hanging out in the lobby.
My wife and I had lots of luggage so I asked for a hand cart as none were available. Clerk said she would look but then started talking to her boy friend some more. Never got a cart.
Room above us was very loud with lots of stomping about, yelling, etc.
I tried to use the work out room the following morning but my key would not work. No one at the front desk could help.
I would not go back there.
October 2, 2013
Rated 5.0 out of 5.0 by notsure A & M Solo
This hotel, staff and location was excellent. We also utilized the Hotel Shuttle and both drivers were friendly and accommodating. I will definitely stay here againl
September 28, 2013
Rated 1.0 out of 5.0 by BethR2 Hotel needs upgrading
I booked at this hotel based on my past experience with Holiday Inn Express in other areas and was very disappointed. First, the location was not great as there was no setback from the highway exit or neighboring area (it was, however, close to Lehigh University where we were visiting). The lobby was okay, decorated for Halloween and the front desk staff was very friendly. Our room was on the second floor which can be reached directly from the side parking lot (even though locked, it felt a bit unsafe). The ice machine in the hallway was extremely loud so we were glad our room wasn't near it. Our room was set up nicely but had stains on the carpet and the furniture, making it feel unclean. We had a deluxe suite with a pull out couch which was actually a loveseat with a twin size, very thin mattress that we had to make up ourselves with bedding found in the closet (which actually wasn't sized for it). We could hear through the walls quite easily (children yelling, shower going) and also heard a party coming from somewhere. The breakfast was very good however, with many hot choices and plenty of seating. Overall, I would not recommend this hotel and will be cautious in the future about trusting another Holiday Inn Express hotel.
September 26, 2013
Rated 4.0 out of 5.0 by CannotmakeAllonger Friendly staff, nice hotel,
Location is great, Hotel is clean and neat, Staff friendly BUT
major road construction increases travel time to and from Hotel if you are staying in the Bethlehem area and have not need for going on a major highway. Construction hampers local traffic and is annoying and time consuming.
Also make sure your room is not above the laundry, unless of course you want your entire room to vibrate when the washer and dryer are on.
But in-spite of the above I would stay here again, the roads will eventually be fixed, the staff will remain friendly, the convenience will again be convenient.
September 20, 2013
Rated 5.0 out of 5.0 by Jim5290 Simply the Best
Stayed here numerous times and NEVER disappointed. Great management and staff.
September 15, 2013
Rated 3.0 out of 5.0 by syed6298 Great Service
Great service and good breakfast menu. My kids loved the pool. Bathroom tub didn't work as the water was not draining well.
September 5, 2013
Rated 4.0 out of 5.0 by MoosieMoo Good late nite find
We were travelling late and saw this hotel off the exit. We were treated very well by the staff and the facility was clean and well maintained. Would stay here again.
September 4, 2013
Rated 5.0 out of 5.0 by mariaV Great overnight stay!
The bed was exceptionally comfortable for a hotel room! Everything was so clean and well kept I was surprised to learn that it was not recently built! Staff was friendly and helpful.
August 31, 2013
Rated 3.0 out of 5.0 by lmg106 if you like cobwebs, stay here
Stayed two nights. First morning left a message to housekeeping pointing out cobwebs. Came back in the evening after cleaning, cobwebs still there. Not a good sign. Also, very noisy due to access to the interstate.
August 30, 2013
Rated 4.0 out of 5.0 by m3r1 Uncomfortable beds, but great service
We stayed one night so we could drop our daughter at Lehigh. The convenient location was a plus. The staff were very friendly and welcoming, and the hotel was clean. The only issue (and a big one after an 11 hour drive, were the beds - so uncomfortable! The bedding was quite thin and the mattresses and pillows were hard. The price of the room seemed a little high, but not outrageous.
August 25, 2013
Rated 5.0 out of 5.0 by EdToff Great Experience
Came up for Musikfest and had a great stay at this hotel. Everyone was courteous. Room was very clean. Best Free Continental Breakfast I've Seen
August 16, 2013
Rated 1.0 out of 5.0 by JR1326 Bogus in Bethlehem
I am a Platinum member; I was put onto a room with no desk so I had no space for my laptop. An open space was there for it but it did not exist. When I asked the person at the from desk about an upgrade I was told there are room available but she was instructed to give them out due to the Music-fest was in town and they may need them.
I will NOT stay here again!
August 14, 2013
Rated 3.0 out of 5.0 by PatCat Great location
Main reason for staying was Musikfest and the casino. Both were in close proximity of the hotel. Room was adequate but in need of a good cleaning. There were spots on the rug and dust bunnies on the ceiling. But the free cookies at check in were a good pick me up.
August 12, 2013
Rated 1.0 out of 5.0 by DisgustedWithHI Rude Housekeeping Supervisor!
I travel to Bethlehem PA on business and my wife accompanies me. She stays at the hotel while I attend meetings. I have stayed at this HI since it opened. Checkout time has always been 12:00 noon for priority club members and I have never had a problem checking out at 12:00 noon. On this last trip, at 11:30 the housekeeping supervisor was extremely rude to my wife and told her in no uncertain terms that she should have checked out at 11:00. My wife called me in tears! Upon my arrival at the hotel I informed the manager that I would not tolerate anyone talking to my wife that way and unless the person that was rude to my wife apologized to her by the time I loaded our luggage into my vehicle I would never stay at another Holiday Inn. The apology never happened...
August 7, 2013
Rated 4.0 out of 5.0 by drayden4 High Price for a moderate hotel
room was clean and nicely set up. I was given a room with a handicap shower that was not as easy to use as one might think.
Curtains would not close and that left the room fairly bright at night making it harder to sleep.
had a mini table top ironing board that was not very easy to use.
August 2, 2013
Rated 5.0 out of 5.0 by Julie60 Highly Recommneded
Clean. Well located near interstate 78. Fast elevators. Good breakfast. Will definitely stay here again.
July 30, 2013
Rated 4.0 out of 5.0 by SusyK Clean and comfortable.
Easy access from highway and to Lehigh. Didn't have breakfast because there is a Waffle House next door. Also a great Ice Cream walk up place on the corner.
July 27, 2013
Rated 4.0 out of 5.0 by Roadglider Very comfy
Nice hotel, very comfortable and accommadating. Shuttle service to sands casino was very nice. Only con was location due to alot of road construction going on and had to risk life to cross street for a hot dog due to no cross walks. was a good hot dog though : )
July 10, 2013
Rated 5.0 out of 5.0 by FRAMMS Great Value
Enjoyed the stay more than previous trips to the Sands Hotel.
From Addie at check in to the overall cleanliness of the the facility, we were all very satisfied with the stay. Not to mention a Waffle House right next door. We have stayed at this hotel in the past and certainly will stay there in the future. Thanks!
July 2, 2013
Rated 5.0 out of 5.0 by Jeff620 Good all-around experience
Good staff service; friendly lobby staff; very nice rooms; comfortable bed; better than average breakfast.
June 17, 2013
Rated 4.0 out of 5.0 by cneed19 Decent place to stay for a business trip to Lehigh
I stayed here for an overnight when I had business with Lehigh Athletics. It is very convenient to the athletic part of Lehigh's campus. It is directly off the highway. The restaurant options are limited and all besides Wendy's and a drive-in require a 5-10 min drive. That is my only complaint! The hotel staff was friendly and helpful and the room was clean and comfortable!
May 24, 2013
Rated 5.0 out of 5.0 by JDS55 As Expected
HIE delivered as usual. Unfortunately, we were assigned a handicap room, but were not sufficiently dissatisfied to ask the desk if another room was available for our two night stay.
May 24, 2013
Rated 5.0 out of 5.0 by Bonnie81 Excellent Value
The staff was welcoming and helpful. Only sorry that we didn't bring our suits, because the pool looked great.
May 7, 2013
Rated 3.0 out of 5.0 by Captain7 Theft in room...cash was not in safe
We experienced cash theft in the room. The front desk said they could not do anything about it because the cash should have been in safe. I agree but perhaps they should screen their employees better. Also I left a ring that grew tight on me in the night under my pillow. Unfortunately I forgot about it and checked out the following morning. It has been 5 days now since we left and if they had honest housekeeping personnel I should I would have been notified by now.
Also they had the right name but another person with the same name and his address. I called it to the attention of the front desk and they assured me I was the correct person to get the bill, but it seems the wrong person got the benefit of the Priority Club Rewards..I didn't!
Okay Hotel, just keep your wits about you so you don't become a victim.
April 12, 2013
Rated 5.0 out of 5.0 by Aliemy Great Staff...Would stay again!
Front Desk Staff were excellent. Fresh cookies at the desk. The room was nicely furnished and comfortable. We were in a junior suite which had a sofa area. The breakfast area was clean and many tables were available. This Holiday Inn Express served a better breakfast than did others that we stayed in during the same week. There was a small exercise area with treadmills and bikes. The TV did however struggle to find a signal at times and there wasn't much to do in the immediate area. This is the only con that I can think of.
April 3, 2013
Rated 5.0 out of 5.0 by Abbyvg Our favorite stop over
We have made the Hellerton HIE our stop of choice on our way from New Hampshire to South Carolina every year. It's the perfect distance for the first day drive, it is immediately off the highway and visible, it is walking distance from an attractive,older town with a real Main Street, and we always look forward to our evening meal at Braveheart Pub to which your staff directed us at our first stay several years ago.
So as long as we are traveling this way we'll be looking forward to coming up your drive way.
April 3, 2013