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Rated 3.9 out of 5 by 241 reviewers.
Rated 5.0 out of 5.0 by Spacious room and warm welcome Arrived on a very wet Saturday and welcomed very warmly. Room was very clean and spacious. Good choice of pillows too. Shame mattress felt lumpy :-( Great choice of various breakfast items from continental to cooked breakfast. Love the choice of hot drinks too :-) Would definately recommend this hotel chain. October 16, 2013
Rated 4.0 out of 5.0 by Light, Bright & Airy This hotel is relatively new, very clean and very modern. It is ideally located for visitors to the NEC or Birmingham International Airport. Breakfast was very enjoyable with a great selection of cereals, cooked foods, chilled yoghurt and hot & cold drinks in a clean and spacious restaurant. The staff were very friendly and very helpful. My only niggle was the car parking charges. Apart from that we had a thoroughly enjoyable stay and would definitely stay again. October 9, 2013
Rated 5.0 out of 5.0 by Good Location - Great Staff Stayed a night with 3 business associates. Excellent location when visiting NEC. Comfortable and clean rooms. Particularly impressed with all hotel staff we encountered from reception to restaurant. Good breakfast. October 8, 2013
Rated 4.0 out of 5.0 by Good Location and Friendly Staff One downfall easily rectified - needs better signposting from both direction North and South (in the dark is a problem). One side of building noisier due to M42. October 7, 2013
Rated 4.0 out of 5.0 by Good Stay Reception staff good, room and bed comfortable . I felt that the there could have been another member of staff to help the barman as he was run off his feet when everyone returned from the concert ,he did a good job under the circumstances. Enjoyed the pub next door food ok. October 4, 2013
Rated 5.0 out of 5.0 by Friendly and Helpful Staff The room was very clean and comfortable and all of the facilities were good. I found the staff very friendly and helpful, they made everything easy and stress free. Ideal for the NEC. I would stay here again. October 3, 2013
Rated 5.0 out of 5.0 by very plesant stay very nice staff all round wonderfull we stayed there to go lake barston golf club whice was a mootown night for my wifes 80th birthday had wonderfull time then on sat saw the barry gibbs concert at n.i.a again a truly wonderfull night. September 26, 2013
Rated 5.0 out of 5.0 by Great place to stay whilst visiting the NEC etc Enjoyed 2 very good nights whilst attending a function at a nearby hotel. Great value for money, good room, very pleasant staff, will use again in the future. September 26, 2013
Rated 3.0 out of 5.0 by Rude night staff Arrived quiet late no food offered,and night staff very rude even after running out of vodka and wanting to charge more for baccardi,and why shoud you have to pay for on site parking whilst styling at this hotel ?. September 21, 2013
Rated 2.0 out of 5.0 by oh why oh why room 119 Can you please explain why you put guest in rooms that are over the kitchen and over the view of the bins and over the area that have lorries delivering all times of the day. I was working 12 hour days at the NEC, all i wanted to do have something to eat and sleep. Saturday night we had banging doors until 2am, why everyone was put on the same floor all next to each other when the hotel ( and i asked) was half empty. Then we lorries delivering then the kitchen extractors on. The shower gel doesn't actually come out of the bottle and the tap in the sink doesn't turn. I always stay at the holiday express where ever im working, i know you can do better. Please have a word to your staff. September 19, 2013
Rated 5.0 out of 5.0 by Cannot get better than this Holiday Inn It is fantastic, excellent service and very good value for money. September 11, 2013
Rated 2.0 out of 5.0 by For the Price O.K. Free Lobby-WIFI worked also at the room. Nice pub nearby (Little Owl) Other guests are very noisy at night. Airvent in bathroon was terrible loud. 7 GBP for parking was inaccceptable. Breakfast was very poor. I suggest you should charge about 7-10 GBP extra and offer a reasonable breakfast.. September 11, 2013
Rated 3.0 out of 5.0 by Very hot room Stayed for 2 days while setting up our stand at the NEC Autumn Fair. Convenient location but average hotel, nothing special. Room was very hot during the night as the air conditioning for the room didn't seem to work. Couldn't open the window as we were on the ground floor, so sleeping was really uncomfortable. September 3, 2013
Rated 3.0 out of 5.0 by Great value Hotel was clean and well kept although we felt the family rooms could be slightly bigger. There were 3 of us and we felt it quite a squeeze . The staff were extremely helpful and the manager apologised personally over a fire alarm incident that took place in the early hours. The breakfast is a great added extra and there was a good selection and plenty of it . It also runs from 7 until 11 so you can have a lie in and not miss out. We did'nt use the bar or restaurant in the evening so cannot comment . August 29, 2013
Rated 5.0 out of 5.0 by comfotable bed and great service. brill hotel loved it verry much will come back verry soon. August 28, 2013
Rated 2.0 out of 5.0 by No Kids Menu!!! Oops yes there is. On our first night we got told that they do not have a kids menu and no food items for kids. I had to buy a large Pizza and chips for them. Second night I mentioned the kids menu and the member of staff gave us the kids menu!! August 22, 2013
Rated 4.0 out of 5.0 by Good Basic Hotel The hotel is clean and comfortable. There isn't much choice for breakfast or food but its right next door to a lovely pub that does great food called the Little Owl. August 19, 2013
Rated 3.0 out of 5.0 by Ok Hotel looked great from the reception and lobby. However the room I got didn't live up to the quality of the lobby area. Disappointed to find I had to pay extra for parking. Even more disappointed that at this Holiday Inn Express I had to pay for wifi where at others it has been free. I'd expect some sort of consistency between all the hotels in the group. I stay at one of these hotels about once a week on business but considering whether to start shopping round. Just a shame the experience from one hotel to the other is so varied. August 17, 2013
Rated 4.0 out of 5.0 by Our fourth happy visit. This was our fourth visit to the NEC for the Festival of Quilts and as at each year we have been pleased with the Holiday Inn Express. This year we were looked after really well from reception through to breakfast and always with a smile. Really pleased with the new breakfast menu too. A really handy base for the NEC.We have booked for next year already! August 15, 2013
Rated 2.0 out of 5.0 by Priority Club Member Not a great meet and greet. No acknowledgement of being a Priority club card member. Nor a gift for platinum status - like some hotels. I know it was late at night but staff attitudes shouldn't change!! August 6, 2013
Rated 5.0 out of 5.0 Great service ans excellent value Stayed here recently and have nothing but praise for the whole time spent in the hotel. Very clean rooms and polite and experienced staff made our stay very relaxing. Through in the free cooked breakfast and you just cannot beat the value for money on offer. I would also recommend that you join the rewards system as this also means you get free wifi during the stay. August 3, 2013
Rated 5.0 out of 5.0 by Great stay Spent a night at this hotel recently. The room was very clean and spacious. The staff were very friendly and helpful. August 1, 2013
Rated 4.0 out of 5.0 by Nice Family Experience After been greeted by a very smily and friendly staff, we found the room very clean and comfortable. the beddings were clean and the toilet was tidy. The only slightly down side is the lack of central airconditioning and ventilation whcih made the room a little stale. The fact that the windows could be opened helped alot. The breakfast was ok with varieties and the kids loved it. In all, nice experience and will gladly recommend it. July 27, 2013
Rated 5.0 out of 5.0 by Ideal for the Disabled This Hotel is the 4th Holiday Inn Express we have used and found the NEC Hotel equal and even better in some aspects. Checking in as a priority club member seemed easier. The room was easily accessible, comfortable and the wet room and shower was excellent. An excellent complimentary breakfast rounded of a very enjoyable nights stay and we will almost certainly stay in this hotel again. July 26, 2013
Rated 5.0 out of 5.0 by Very comfortable bed, good clean shower room. This was our first stay in this hotel and we were very pleasently suprised at how clean and comfortable the room was, we stayed in room 246. I left my ipone charger there and the staff kindly posted it back to me. we will book again if we are in the area. Thanks July 5, 2013
Rated 5.0 out of 5.0 by Great service and very clean. Came to see Rod Stewart at the LG arena. The hotel is just a short cheap taxi ride away. Staff very help full and friendly. Hotel is very clean and the breakfast is very good but I don't like your rice crispies they don't snap crackle or pop. We had a very nice time thank you. July 1, 2013
Rated 5.0 out of 5.0 by excellent value clean and comfortable Excellent value, professional and Courteous staff good clean quality rooms and great sized bathrooms. the breakfast was excellent and a wide variety of good clean wholesome food to choose from. June 30, 2013
Rated 5.0 out of 5.0 by Extremely well treated We only stayed one night and have stayed here before, last year. On both occasions we found the facilities excellent. Everywhere clean and well serviced and the staff attentive. Thank you June 27, 2013
Rated 4.0 out of 5.0 by Good choice The HI Express Birmingham NEC is exactly what you can expect from an Express. Clean room, free breakfast and some diner possibilities. The hotel is a 20 min walk away from the Birmingham International Railway station, which is connected to the airport by a free train shuttle. June 27, 2013
Rated 4.0 out of 5.0 by A Great Base for LG We stayed at the Holiday Inn Express for one night when we took in a concert at the LG Arena. Our room was clean and modern with a very comfy bed and excellent power shower. Breakfast was included in the price and this was excellent - great choice and very fresh. We would definately stay here again. June 27, 2013
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