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Rated 3.7 out of 5 by 142 reviewers.
Rated 3.0 out of 5.0 by cool the coldest H.I. I have stayed in, no central heating and a poor heater in rooms. corridors cold. receptionist on arrival very sharp, no welcome , just said " I KNOW" SHE ALSO FORGOT HOW TO SMILE . SHUTTLE ADVERTISED AT RECEPTION TO L.G.BUT WAS NOT OFFERED JUST ASKED IF WE WANTED A TAXI BOOKING November 2, 2012
Rated 5.0 out of 5.0 by ideal location I've stayed at this hotel before when going to a concert at the LG arena, ideal location. Friendly staff, clean room, can't understand why they don't do bacon at breakfast ! November 2, 2012
Rated 2.0 out of 5.0 by Comfortable room rubish service We stayed for two night at the Holiday inn next to the NEC in Birmingham. The room was comfortable and clean however the service was rubbish. There no tea and coffee making facilities in the room and when i complained it took them over an hour to sort it out. Breakfast on both days was a complete and utter shambles. There were no knives or forks clean we were told they were in the dishwasher so we havd to waite. There were no cups to have a drink they were in the dishwasher. The tables had not been cleaned and the bar area was piled high with dirty plates. I have to say that the satff were not very helpful. October 29, 2012
Rated 2.0 out of 5.0 by nec visit requested double bed but had 2 singles, mildew in shower tray,really cold in main lounge,no draught beer in stock, excellent shuttle service,friendly staff in my opinion didn't get value for money,would expect some kind of reimbursement October 28, 2012
Rated 3.0 out of 5.0 by Comfortable Room, terrible breakfast arrangements The room and bed were comfortable and clean. However, there were far too many people at breakfast. A table was hard to find and the food ran out frequently. Queues were long and I was unable to get a full breakfast. Some form of phasing for breakfast or an arrangement of time slots for guests on coach trips or other guests during busy periods would be helpful if practical. October 28, 2012
Rated 3.0 out of 5.0 by Convenient for NEC This is the third time that we have stayed here. It's very convenient if you are visiting the NEC. The adjoining pub/restaurant is also convenient especially as there is now an on-line booking facility which is essential during large exhibitions since many of the exhibitors also stay at the hotel. Two gripes. It is starting to show its age and is in need of refurbishment throughout. Also the practice of charging separately for car parking is more akin to Ryan Air. I appreciate that those without cars will benefit but realistically given its location most guests are going to have a car. If it is intended to stop those visiting the NEC parking for free close by then by all means keep the barriers and validate parking tickets for bona fide guests. October 28, 2012
Rated 1.0 out of 5.0 by food evening meal good, but speed of service poor without explanation for delay. Nearly went elsewhere to eat. October 25, 2012
Rated 5.0 out of 5.0 by Comfortable room with pleasant dining facility. We stayed at this hotel while visiting the Caravan and Motorhome exhibition at the NEC. Well placed for visiting Birmingham. October 25, 2012
Rated 2.0 out of 5.0 by mr ok for the price breakfast was a bit of a sramble untill people realised ther were 2 sets of food and 2 toasters no bacon on offer and then we had a £7-00 a night car park fee on top very avarage .the little owl pup gave good service and great food in th evening October 24, 2012
Rated 3.0 out of 5.0 by Poor breakfast & evening meal service Room and location perfect as I had several meetings in the area and I can't fault the staff. However, breakfast was poor and not all breakfast food items were available. Evening meal was even worse as there was over an hour and a half wait for food (even a bowl of chips!). October 23, 2012
Rated 2.0 out of 5.0 by Friendly staff. £7 to park!!!!!!! Horrendous. Breakfast was edible - just. The staff were very friendly, but the bar didn't serve draught Guinness and ran out of Baileys and you can't use cash after 10.30pm Overall a disappointing experience and I don't think I'll be using these hotels again. October 22, 2012
Rated 3.0 out of 5.0 by Wot no breakfast Having stayed here before due to the position of the NEC we decided to stay again. Oh dear, the breakfast on both mornings was very poor. If you were not down at 7am there was very little to choose from apart from toast. Also now you are charged £7 per 24hrs parking, and pay for the transfer to the NEC £2 each. So make sure you add this to your bill. Express by name , so be quick if you want your breakfast. October 20, 2012
Rated 4.0 out of 5.0 by lovely hotel nice rooms some of the staff could do with being better dressed with clothes that have been washed sometime in the same calander month,the hotel is lovely and very friendly , nice and easy to walk to the NEC through the north car park just over the roundabout at the entrance to the hotel.The price paid is very cheap for the standard of hotel which is excellent would recomend to everyone wanting to go to the NEC for somewhere cheap and nice to stay. October 20, 2012
Rated 2.0 out of 5.0 by Comfortable rooms but breakfast and staff attitude very poor Stay was disappointing due to lack of food on offer at breakfast buffet. On the first morning we stayed there was no bread/croissants/bread rolls, no egg, no glasses or cups, very little cutlery. The area by the hot buffet was very messy with food spilt and staff had made no effort to clean it up. There was no urgency about replenishing any of the food/cutlery or crockery. The tables were not wiped and when asking a member of staff on the second morning why yet again there was a lack of food and people lining up for ages waiting, his comment was "Our delivery did not come in - it's not my fault I only work here!" On checkout we were not asked whether our stay was comfortable and when I asked for a feedback form I was merely given the manager's email address and the receptionist made no apology for the fact that we were unhappy. October 19, 2012
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