Rated 3.6 out of 5 by 64
Rated 5.0 out of 5.0 by Spoiler2 Woodward Dream Cruise
The perfect place to be for the Cruise. Right in the middle of the action and a safe place to store your car when your not on the street.
August 18, 2014
Rated 3.0 out of 5.0 Good value for money!
The good things first:
- Great value for money
- No frills hotel and for someone who doesn't want the frills this is great
- The complimentary breakfast is great - It's fresh and wholesome
- Located suitably near downtown Birmingham
What went wrong:
- The first morning as I filled up my bathtub, I got a call from the front desk saying that the hotel reception had water leakage because of my bathtub and so I couldnt use it. I was told a plumber will come to my room to check and fix the issue. No one came. I called again to ask what I need to do since I had to shower and leave for work. I was then told that no one can come right away so I should use the shower (not the bath tub). I checked again in the evening if they could fix the leak and if I could use the bathtub. They said, no.. I'll have to make do only with the shower and there's no chance of shifting me to another room. I agree that it's a budget hotel, but these are really basic necessities that must be available to your customers.
- Some other basic utilities like a soap-dish on the wash basin were missing.. Would be good to have some of these.
August 3, 2014
Rated 2.0 out of 5.0 by kate5111 Never again here
The room had no bathtub
The housekeeper knocked and asked when I was leaving two days before my reservation ran out.
The key was rekeyed by mistake and I was locked out of my room.
The key locked me out a second time and I had to get a key again to get in my room
There were not enough seats and people had to stand to eat breakfast
All and all a terrible experience
July 28, 2014
Rated 5.0 out of 5.0 by rmurph2042 Friendly Place to Stay
The staff makes you feel welcome as soon as you enter the lobby. The rooms were clean and fresh and had natural light. Would recommend this establishment to anyone traveling.
July 22, 2014
Rated 1.0 out of 5.0 by Debalali Move the smoke alarm!!!!
The worst part of my experience was the blaring, piercing smoke alarm, which was activated by my using the shower! Huh??? Apparently the smoke detector "sees" the shower vapor and activates, but there was no way to turn on a fan so I left the bathroom door open. Why the smoke alarm is RIGHT NEXT TO THE BATHROOM DOOR was not explained to my satisfaction.
While some of the staff were pleasant, my overall experience was a general malaise and lack of interest in the satisfaction of the guests. Sorry, but never again.
June 30, 2014
Rated 1.0 out of 5.0 by eljowo Cosmetics
I rate a hotel on cosmetics, not on friendly service. I feel management companies use good service as a crutch to make up for a lack of investment in hotels. I don't care if someone greets me.
I want plush towels, not what was in the room. I also did not like the disposable cups for drinking water in the room. I found this particularly offensive as there are signs in the room suggesting re-using linens to conserve resources (which we all know is spin for the hotel trying to save money) yet if the mentality is to be mindful of the environment, why are disposable cups, not glass ones the option. This made me afraid to eat the free breakfast.
I was very deterred by the person who checked me in pushing the rewards program on me--it really gave me a negative view of the property, coupled with her chop shop way of telling me to plug the iPhone charger into a computer as a plug was not there.
The housekeeper was very good.
June 28, 2014
Rated 5.0 out of 5.0 by Sally Kahului Very clean and comfortable. Good value for cost.
This hotel exceeded our expectations. Reviews we read on the internet prior to our stay rated the hotel poorly, but we chose it anyway, because of its convenient location. We were pleasantly surprised to find a lovely, clean, quiet hotel, with attentive staff and abundant breakfast choices. We enjoyed having coffee and tea available at all times in the lobby - even at midnight! Despite its location on a busy street, it was quiet inside, even when we had our door open to the balcony. We were able to walk to local shopping and dining facilities. The gym was sufficient for one of our party; the other one of us was able to walk to a local gym for additional amenities. We would surely stay here again.
June 27, 2014
Rated 3.0 out of 5.0 by hazelnut No Curtains?????
The place is pretty much worn out. Couldn't believe that they don't have curtains in the rooms. Just shears. Lights at night shines in
June 18, 2014
Rated 4.0 out of 5.0 by Travelght Quiet
This hotel is in a great location.
It's very comfortable and clean, and the staff is very accommodating.
Would definitely recommend.
June 18, 2014
Rated 5.0 out of 5.0 by Etta14 Very convenient neighborhood hotel
We stayed during house construction it worked out great
June 16, 2014
Rated 1.0 out of 5.0 by MOTG Don't stay here unless your only other option is sleeping in the car.
We came to Birmingham for a wedding and thought our past experiences in OTHER Holiday Inn Express hotels assured us of a solid place for our invited guests. Unfortunately we were wrong.
The hotel staff was unprepared to handle the guests that came in throughout the week, the reservations were completely a mess, the excuses for the mix-ups abounded, assurances that everything was rectified were plentiful, confirmed rooms were not available at check-in for a variety of reasons, and other than the comfortable bed and good breakfast, it was a disaster. If I were to plan it again, I would most certainly move the wedding venue to another location where there is a choice of hotels nearby. This hotel was the only disappointment-for that I am grateful. I would NOT recommend this hotel until the staff is retrained and the renovations are complete.
June 10, 2014
Rated 1.0 out of 5.0 by Buffalogirl Shockingly Diasappointing.
Unfinished rooms, unprofessional staff, inadequate across the board.
June 9, 2014
Rated 4.0 out of 5.0 by Paolo17 Decent Value, staff and service not as friendly as expected
Overall a decent value hotel. Great location near Birmingham restaurants (walking distance). Staff and service was decent. Lady working at breakfast room is excellent and very nice (minor problem with decaf coffee that had coffee grounds....couldn't drink it).
Front desk is ok. Just a bit less friendly than expected.
Overall I would stay there again because of the location and the decent service.
April 21, 2014
Rated 1.0 out of 5.0 by ryanM13 Beware
I was incredibly disappointed with my recent stay and cannot recommend this hotel. They are undergoing a renovation, but I apparently was in a renovated room - it didn't seem like it and my stay overall was less than satisfactory. Some of the lowlights from my stay: My bathroom was missing an overhead light bulb (the same was true in my second room after I moved) - this was not fixed until 3 requests. The lightswitch when you walked into the room didn't turn anything on? The tub grout was left unfinished in the bathroom near the tile floor. Blue painters tape was still on a portion of the wall. The wallpaper in the room was uneven and shoddily applied. The bed had hard/semi-sharp areas along the seams/edges. My bed was left only partially made one day. The breakfast options did not have a single piece of fruit? The laundry seemed to run noisily all night and early in the morning (could have been the proximity to my room). The staff seemed to congregate in the hallways and front desk gossiping and speaking loudly about internal matters. The renovators used the one elevator in the building to move furniture and more than morning had it completely blocked from customer use.
April 6, 2014
Rated 1.0 out of 5.0 by KG1010 Not What I Expected
I recently stayed at this HIE for business purposes. Now I totally understand that this building was under renovation. I would say they probably should have been closed until it was completed. The first room that was given looked like the bed had crumbs on it. I called to the desk and they moved me to a different room. The next room didn't have crumbs on the bed but the room was tidy. Still the pillows in room looked like they had been there for 10 or so years so I chose to visit the local Meijers to buy a pillow to sleep in. The two lamps next to the bed did not work although they had light bulbs. The coffee pot and fridge didn't work yet they were plugged in. The bathroom had one light in it and it was missing a shower fan and no light where there should have been one. The shower looked very old and had dirt stains on it. The breakfast variety I will say was pleasant. Overall I will never stay at that Hotel again. For the money that was paid it was a complete rip off. Very disappointed with this place. Now I will say the staff seemed to be nice. Too bad the accommodations were not.
April 5, 2014
Rated 4.0 out of 5.0 by Martin56 Remodeling created some concerns
A great staff and the property is in need of remodeling, but the promised hours of "9 to 5" were more like 8 to 5. The remodelers accidentally set off the fire alarm and while the hotel staff knew that it was an accident, no one told me until I got down to the front desk. The very kind front desk agent said that I was probably the only customer still in the hotel, and she had forgotten my room number or would have called to tell me it was a false alarm.
Alas, again a very kind staff and I will visit again after the much-needed remodeling.
March 23, 2014
Rated 3.0 out of 5.0 by Joe427 Housekeeping
We stayed for two nights. The first night was fine, but housekeeping did not make up our room on the next day, so we had to move to a different room for the second night, without compensation.
March 19, 2014
Rated 5.0 out of 5.0 by Waterskier71 Excellent stay
Great to see the new rooms! Great job Holiday Inn Express!
March 14, 2014
Rated 4.0 out of 5.0 by FA69 Good choice!
I liked this hotel !
Easy access from main roads, located in a great neighborhood with tons of restaurants ( check out "social kitchen & bar" couple minutes by foot ) nice staff and VERY comfortable bed. I had a room on the 5th floor with balcony which was a really nice bonus.
P.s. - the Wifi worked great.
February 4, 2014
Rated 2.0 out of 5.0 by PGerald Disappointed
This Hotel needs to be updated to Holiday Day Inn standards and for being Downtown Birmingham. Bathroom and Carpet and furnishings are very tired.
January 1, 2014
Rated 1.0 out of 5.0 by emmalou66 nice place
nice locations.greta rooms.very nice staff at front dest.good bfast.
December 30, 2013
Rated 3.0 out of 5.0 by LoveBirmingham Friendly staff, dated hotel.
The staff is friendly and accommodating. The location is fantastic. The hotel itself is dated, tired, and in desperate need of updating. The HIE breakfast is also in desperate need of updating, but at this location you have awesome dining alternatives just steps away. Staircase was consistently dirty. Fitness roon has three pieces of equipment, only one worked.
December 25, 2013
Rated 5.0 out of 5.0 by Waterskier71 Enjoyed My Stay
It's always a great stay at this Holiday Inn Express. Plenty to do and see in Birmingham. Great area restaurants. The staff here is always pleasant and takes good care of me.
December 16, 2013
Rated 3.0 out of 5.0 by TheresaR Room comfort
Dry air in room; electrical shocks from bed. I would not stay there in the winter again.
December 12, 2013
Rated 5.0 out of 5.0 by cjean nice and clean
I had a spotless room, large and convenient to Beaumont Hospital where my husband was a patient. Good value hotel.
November 20, 2013
Rated 2.0 out of 5.0 by Snooze2 Staff great, room needs attention
Curtains falling off rod, tried to fix it, unable, reported to staff.
Mildew scent in bathroom.
Pancake maker broken, repaired, functioning poorly afterward.
November 16, 2013
Rated 1.0 out of 5.0 by ad1289 Do not stay here
Although it has an excellent location, this was by far the worst hotel I have ever stayed in. The service was terrible; unfriendly, unwilling to help, nonresponsive. The rooms were small with noticeably limited number of outlets.
October 31, 2013
Rated 1.0 out of 5.0 by Olivia98027 October 22, 2013 Stay
Arrived late - reservation was correct and room was available.
Went to my room - was pretty dismayed. Stains on the floor. Bedding was clean.
Called front desk for toothpaste - as I had forgotten mine - 17 rings - no response, nor did it go to voice mail. Same for the guest services.
Slept poorly - lots of street noise.
Went to take a shower, the water ran brown at first and NEVER got warm.
I checked out in the morning.
I met with the Manager and was told they are in the process of renewing/refreshing all the rooms. She also asked how she could have made it better - I would have expected them to return my charge, but that did not happen.
I will not stay at this property again - even when it's renovated.
October 28, 2013
Rated 5.0 out of 5.0 by southerngirl7 enjoyed the stay
We stayed at the Birmingham Holiday Inn Express for 3 nights, and we found it comfortable and quiet. The breakfast was very nice with choices that cover most tastes. The bed was really comfortable. The staff was professional and friendly.
October 26, 2013
Rated 3.0 out of 5.0 by xoxoxx Needs updating
The room was in desperate need of an update. Poor quality of linens and bedding. I'd try another hotel in the area. Kind fo hard to sleep with lumpy matress and thin sheets.
October 22, 2013