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Rated 3.4 out of 5 by 53 reviewers.
Rated 1.0 out of 5.0 by Shockingly Diasappointing. Unfinished rooms, unprofessional staff, inadequate across the board. June 9, 2014
Rated 4.0 out of 5.0 by Decent Value, staff and service not as friendly as expected Overall a decent value hotel. Great location near Birmingham restaurants (walking distance). Staff and service was decent. Lady working at breakfast room is excellent and very nice (minor problem with decaf coffee that had coffee grounds....couldn't drink it). Front desk is ok. Just a bit less friendly than expected. Overall I would stay there again because of the location and the decent service. April 21, 2014
Rated 1.0 out of 5.0 by Beware I was incredibly disappointed with my recent stay and cannot recommend this hotel. They are undergoing a renovation, but I apparently was in a renovated room - it didn't seem like it and my stay overall was less than satisfactory. Some of the lowlights from my stay: My bathroom was missing an overhead light bulb (the same was true in my second room after I moved) - this was not fixed until 3 requests. The lightswitch when you walked into the room didn't turn anything on? The tub grout was left unfinished in the bathroom near the tile floor. Blue painters tape was still on a portion of the wall. The wallpaper in the room was uneven and shoddily applied. The bed had hard/semi-sharp areas along the seams/edges. My bed was left only partially made one day. The breakfast options did not have a single piece of fruit? The laundry seemed to run noisily all night and early in the morning (could have been the proximity to my room). The staff seemed to congregate in the hallways and front desk gossiping and speaking loudly about internal matters. The renovators used the one elevator in the building to move furniture and more than morning had it completely blocked from customer use. April 6, 2014
Rated 1.0 out of 5.0 by Not What I Expected I recently stayed at this HIE for business purposes. Now I totally understand that this building was under renovation. I would say they probably should have been closed until it was completed. The first room that was given looked like the bed had crumbs on it. I called to the desk and they moved me to a different room. The next room didn't have crumbs on the bed but the room was tidy. Still the pillows in room looked like they had been there for 10 or so years so I chose to visit the local Meijers to buy a pillow to sleep in. The two lamps next to the bed did not work although they had light bulbs. The coffee pot and fridge didn't work yet they were plugged in. The bathroom had one light in it and it was missing a shower fan and no light where there should have been one. The shower looked very old and had dirt stains on it. The breakfast variety I will say was pleasant. Overall I will never stay at that Hotel again. For the money that was paid it was a complete rip off. Very disappointed with this place. Now I will say the staff seemed to be nice. Too bad the accommodations were not. April 5, 2014
Rated 4.0 out of 5.0 by Remodeling created some concerns A great staff and the property is in need of remodeling, but the promised hours of "9 to 5" were more like 8 to 5. The remodelers accidentally set off the fire alarm and while the hotel staff knew that it was an accident, no one told me until I got down to the front desk. The very kind front desk agent said that I was probably the only customer still in the hotel, and she had forgotten my room number or would have called to tell me it was a false alarm. Alas, again a very kind staff and I will visit again after the much-needed remodeling. March 23, 2014
Rated 3.0 out of 5.0 by Housekeeping We stayed for two nights. The first night was fine, but housekeeping did not make up our room on the next day, so we had to move to a different room for the second night, without compensation. March 19, 2014
Rated 5.0 out of 5.0 by Excellent stay Great to see the new rooms! Great job Holiday Inn Express! March 14, 2014
Rated 4.0 out of 5.0 by Good choice! I liked this hotel ! Easy access from main roads, located in a great neighborhood with tons of restaurants ( check out "social kitchen & bar" couple minutes by foot ) nice staff and VERY comfortable bed. I had a room on the 5th floor with balcony which was a really nice bonus. P.s. - the Wifi worked great. February 4, 2014
Rated 2.0 out of 5.0 by Disappointed This Hotel needs to be updated to Holiday Day Inn standards and for being Downtown Birmingham. Bathroom and Carpet and furnishings are very tired. January 1, 2014
Rated 1.0 out of 5.0 by nice place nice locations.greta rooms.very nice staff at front dest.good bfast. December 30, 2013
Rated 3.0 out of 5.0 by Friendly staff, dated hotel. The staff is friendly and accommodating. The location is fantastic. The hotel itself is dated, tired, and in desperate need of updating. The HIE breakfast is also in desperate need of updating, but at this location you have awesome dining alternatives just steps away. Staircase was consistently dirty. Fitness roon has three pieces of equipment, only one worked. December 25, 2013
Rated 5.0 out of 5.0 by Enjoyed My Stay It's always a great stay at this Holiday Inn Express. Plenty to do and see in Birmingham. Great area restaurants. The staff here is always pleasant and takes good care of me. December 16, 2013
Rated 3.0 out of 5.0 by Room comfort Dry air in room; electrical shocks from bed. I would not stay there in the winter again. December 12, 2013
Rated 5.0 out of 5.0 by nice and clean I had a spotless room, large and convenient to Beaumont Hospital where my husband was a patient. Good value hotel. November 20, 2013
Rated 2.0 out of 5.0 by Staff great, room needs attention Curtains falling off rod, tried to fix it, unable, reported to staff. Mildew scent in bathroom. Pancake maker broken, repaired, functioning poorly afterward. November 16, 2013
Rated 1.0 out of 5.0 by Do not stay here Although it has an excellent location, this was by far the worst hotel I have ever stayed in. The service was terrible; unfriendly, unwilling to help, nonresponsive. The rooms were small with noticeably limited number of outlets. October 31, 2013
Rated 1.0 out of 5.0 by October 22, 2013 Stay Arrived late - reservation was correct and room was available. Went to my room - was pretty dismayed. Stains on the floor. Bedding was clean. Called front desk for toothpaste - as I had forgotten mine - 17 rings - no response, nor did it go to voice mail. Same for the guest services. Slept poorly - lots of street noise. Went to take a shower, the water ran brown at first and NEVER got warm. I checked out in the morning. I met with the Manager and was told they are in the process of renewing/refreshing all the rooms. She also asked how she could have made it better - I would have expected them to return my charge, but that did not happen. I will not stay at this property again - even when it's renovated. October 28, 2013
Rated 5.0 out of 5.0 by enjoyed the stay We stayed at the Birmingham Holiday Inn Express for 3 nights, and we found it comfortable and quiet. The breakfast was very nice with choices that cover most tastes. The bed was really comfortable. The staff was professional and friendly. October 26, 2013
Rated 3.0 out of 5.0 by Needs updating The room was in desperate need of an update. Poor quality of linens and bedding. I'd try another hotel in the area. Kind fo hard to sleep with lumpy matress and thin sheets. October 22, 2013
Rated 5.0 out of 5.0 by Great ** As Always ** It's always a great trip when I go to the Holiday Inn Express in Birmingham. Expect a clean and comfortable room, and a friendly staff. September 30, 2013
Rated 3.0 out of 5.0 by Ok stay but building and rooms need some TLC - Hotel was in a very convenient location for my work assignment - Hotel is old and needs some immediate upgrades - Room AC works well but lobby, elevator and hallways were like steam baths - Room TV lacked Fox Sports Detroit for Tiger games which was surprising September 2, 2013
Rated 5.0 out of 5.0 by Nice balcony & view Stayed in one of two 5th floor rooms with balconies which was very nice. The staff was great. August 30, 2013
Rated 4.0 out of 5.0 by Great Staff Excellent location and very helpfull and friendly front desk. Bed not very comfortable but understand a complete renovation is forthcoming so that should remedy that. August 21, 2013
Rated 5.0 out of 5.0 by Pleasant staff Only a one night stay, rooms have been upgraded since my last visit and were very comfortable. Reception staff were very helpful and very pleasant August 21, 2013
Rated 2.0 out of 5.0 by Great location We have stayed at this property several times over the years. The location and value are great, but the cleanliness of the rooms has really gone down. August 21, 2013
Rated 3.0 out of 5.0 by Outstanding service Very old hotel. In desperate need of updating but very clean. Staff is outstanding. Very friendly an accommodating. Great location, short walk to downtown Birmingham with great bars and restaurants August 17, 2013
Rated 5.0 out of 5.0 by Great location Besides being a comfortable place to stay, the location was as good as we could expect. Wife and I were attending her 50th Hiigh School reunion and it was between the Friday and Saturday evening activities. As an added bonus I had a family reunion in the area, too. As ususal the facilities were great and the breakfast was exceptional. August 9, 2013
Rated 4.0 out of 5.0 by Wedding Party Breakfast Very disappointed with the staff not allowing us the additional 45 minutes we requested (and were originally granted by management) to finish breakfast. Those of us that arrived MINUTES after 10am had a VERY limited selection, AND when the maid discovered the milk refrigerator was still unlocked, she IMMEDIATELY locked it in front of us as if we had violated the most precious rule of the hotel. I was VERY unimpressed with the cleaning staff who were impolite and forced us to wait for another elevator before getting to breakfast (which is why we missed part of the spread). The front desk staff, however, was VERY professional and helpful. Sorry for the mixed review, but the property and front desk staff were great, just apparently the rest of the staff needs to be given a lesson on customer service. August 6, 2013
Rated 5.0 out of 5.0 by Wonderful place I enjoyed staying at Holiday Inn Express, Birmingham. Cozy, friendly, best service I ever experienced. Will definitely come back and recommend to friends and business partners July 31, 2013
Rated 5.0 out of 5.0 by Great Service Your clerks are terrific. Your breakfast is amazing. June 15, 2013
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