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Rated 4.3 out of 5 by 323 reviewers.
Rated 2.0 out of 5.0 Disappointed This was my first time at this location. We normally stay at another chain, but it was booked. This HI had a great price and had a room available, plus it was close to my daughter's house, so I made a reservation. I got to the hotel around 9:00PM. The parking lot is not very big at all, and there were quite a few large trucks taking up more than one space, in addition to a bus taking up several spaces. I couldn't find a space. Finally found the last one available but had to squeeze to get into that one, as the car next to it did not leave enough room. When I told the front desk person about it and about all those large vehicles taking up multiple spaces, the response I got was that I was lucky I had a reservation because they didn't hardly have any rooms left. The room I was given was literally right outside the elevator doors, which disappointed me. I think that, if you make a reservation in advance, you should not have to take "leftovers" when it comes to rooms. I was exhausted, so I immediately got ready for bed. As I got ready to crawl in, I suddenly realized that there were no comforters and no blankets on the 2 Queen beds in my room..........only sheets. There were none that I could use stored on the shelf in the closet, either. I called the front desk about it. The question I got was, "There's nothing on the bed that is a different color from the sheets?" I am 58 years old, not 3. I know what a comforter is, and I know what blankets are. He told me he would have to look for something and bring it to me. He came to my room with 2 down blankets and dropped one on each bed (still folded up) and left. so, I made up the bed with those and again got ready to go to sleep. I was going to be able to sleep in a little bit the next morning, so I decided to put the "Do Not Disturb" sign on the door.........only there was not one in my room. Had to go to bed hoping that housekeeping would not come around too soon. I had booked the room for 2 nights, so, after being in meetings all day, I returned to the room looking forward to having an actual comforter on the bed ( or something else of a different color.....a throw, duvet, etc.), but, no, my bed was made using the 2 down blankets that were there from the night before. In addition to that, no one emptied the trash can in the room nor the one in the bathroom. I would assume that would be part of the basic cleaning included with the price of the room, especially since the one in the bedroom was full of trash. Went to bed exhausted again but still no "Do Not Disturb" sign. Housekeeping knocked on my door at 8:30AM, despite the fact that I was checking out that morning and that check out was not until 11, but since I couldn't use a "Do Not Disturb" sign, and since they evidently can't wait until they know a person has checked out, she knocked. So I got up and went to the door, and she was not there, although the cart was. I called out in both directions down the hall but got no answer. Maybe she had jumped on the elevator since it was only a couple of feet from my door. Although this facility is pretty and in a good location, and although the amenities appeared to be nice, I was very disappointed. Haven't had an experience like that in this caliber hotel in a long time.....if ever. February 8, 2016
Rated 5.0 out of 5.0 by A very positive stay! The staff which served us at the hotel were among the best I have encountered. The woman at the front desk was friendly and efficient . The breakfast was very good and even included gluten free bagels and muffins. The woman in charge of the breakfast area was outstanding. She greeted us with a big smile and was super friendly. She efficiently cleared away plates and trash as if we were in a nice restaurant and kept the tables and serving area clean and orderly. Our room was quiet even though we were on the highway side. February 5, 2016
Rated 5.0 out of 5.0 by Nice, warm and friendly atmosphere This is a really nice and comfortable place to stay. There is a really good restaurant just across the parking lot from the hotel. The only downside to staying here are really minor, one being that it's easy to turn around before you reach the hotel because it is SOMEWHAT hidden. Simply turn at the Holiday Inn Express sign, go to the end of the road then turn right, this will lead into the parking lot. Also, the parking is somewhat tight here. I had a 28 foot trailer and had a little trouble finding a place to park it. But overall this is a great place to stay. January 27, 2016
Rated 5.0 out of 5.0 by Pleasant Surprise This hotel is just off Route 77 on the outskirts of Columbia, SC. It was bright, clean and spacious. The front desk staff were excellent. The bed was comfortable. The hotel is well decorated and was recently renovated and that gives it a new clean and modern look. The breakfast was very good with many choices and the lady tending to breakfast was very, very attentive, friendly, happy and organized. The hotel was a pleasant surprise after reading a few negative comments and it was a great choice for our stay. Places to eat close by. Would definitely stay there again. January 16, 2016
Rated 5.0 out of 5.0 by Best breakfast The room was clean and inviting. The best was the breakfast which was delicious. January 16, 2016
Rated 4.0 out of 5.0 by Above & Beyond Overall great place to stay. I usually drive in the early am hours, so at two am I request fresh coffee be made and the female staff person was very willing to make it and a great conversationalist whilst it was brewing. Thank You. January 14, 2016
Rated 5.0 out of 5.0 by Solid choice Good rate, right off the interstate, clean rooms, and excellent service. January 7, 2016
Rated 5.0 out of 5.0 by Clean and comfortable room The room did not have any problems and the staff was very friendly. We came in a little late and had no problems getting in and right to sleep. When I don't have to call the desk with problems it is a good stay. January 5, 2016
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