Rated 2.0 out of 5.0 by Cecilia51 The future
I am sure in the future this hotel will be very nice but doing our stay they where still remodeling. Even through the pool looked nice it was closed to guess. The workout room that was in description was no longer. I feel a reduce rate should have been offered since we could not use the whole hotel services.
June 13, 2013
Rated 5.0 out of 5.0 by Mazda75 Peaceful and Quiet
This is my second stay at this Hotel. It is peaceful and quiet with renovation going on. Can not wait to see the changes at my next stay. Thanks Holiday Inn for making my stay enjoyable.
June 10, 2013
Rated 3.0 out of 5.0 by Chwiby Excellent Customer Service
The room and customer service at this property was excellent. Felisha made us feel welcomed from the moment we walked in the door to check in. The room we had was beautiful and large. However because of the construction I had a horrible night because of my allergies. I had to check out early and go to another Holiday Inn property.
May 27, 2013
Rated 2.0 out of 5.0 by RogerG55 Under Renovations
Stayed here last Saturday for one night. Started out with a twenty minute wait for the desk clerk to check in. The hotel was undergoing extensive renovations. Old vanities and tubs were laying all over the back grounds. Carpet, tile and other construction supplies were laying in various spots around the lobby. Not much seemed to work properly, the firepit on the patio was not working when we went outside, when we tried to get back in the hotel our keycards would not open the pool doors so we had to walk around the property to get back inside.
I think the hotel will look good if the renovations are ever finished but until then I think more info about the renovations should be given at the time of reservations.
Can't recommend this place at this time.
May 19, 2013
Rated 3.0 out of 5.0 by liberty123 No Service
I was very disappointed that my room wasn't cleaned. I left early on a Sat. morning and was gone all day, I returned after 9pm and all my used towels were taken but the room wasn't cleaned nor was I supplied with fresh towels, disappointed platinum priority club member.
May 17, 2013
Rated 4.0 out of 5.0 by ftpjtm Pretty Good But..
I do have a few nits to pick. I am a Platinum Elite member who visits many, many IHG hotels yearly and know what to expect during a stay. I frequent this hotel, because my daughter is a USC student. For the most part this hotel lives up to my expectations for an HI Express hotel, but a minor complaint is the bathroom amenities. They use cheapo soap bars of questionable origin which smell like a chemistry project gone bad. And don't use the "standard issue" shampoo either. I assume that this is an effort to save a few bucks, and it doesn't go unnoticed. Why don't you use your rates by $1 per night and use the standard issue HI Express supplies? Also I waited in the breakfast room from 7-7:30am, but the empty egg tray was never refilled.
May 14, 2013
Rated 2.0 out of 5.0 by Hdoc Under extensive renovation
Hotel under extensive renovation. parking lot filled with contractor vehicles and materials. Halls and rooms smell of carpet adhesive.
Would be one star, but staff were professional and helpful, raising it to two.
May 10, 2013
Rated 1.0 out of 5.0 by Vermilion Renovations
Being a Platinum member I felt that the hotel or Holiday Inn Corporation should have let us know it was under renovation. Nobody at front desk when we entered the lobby we noticed other guests waiting for help also. Renovation items in front of entrance and dumpsters in full view. We asked if pool was open and they said it was not but we could sit outside. We were told we would have to walk around the outside of the building as the entrance to the pool area was in the breakfast room which was under renovation. We walked around the building to be greeted by numerous bathtubs and sinks laying all over the grounds. Breakfast was not up to par, no eggs, bacon, sausage, sausage gravy or biscuits. There was no juice we had to ask for it and the cinnamon buns were cold. We were informed that the remolding had been going on since Oct 2012 and will not be finished for at least another month. Unacceptable for Holiday Inn. Also no upgrade was offered at all and we are platinum members. We did not receive the service that is expected at a Holiday Inn but there was not reduction in price.
April 23, 2013