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Rated 3.9 out of 5 by 71 reviewers.
Rated 2.0 out of 5.0 by fair or sub par The mattress was not very comfortable but the biggest issue was when I took a shower and the towels smelled like dirty body odor. That was a huge turn off and made the rest of the stay seem disgusting. the hotel was clearly an older building that was run down and a half hearted attempt was made a re-polishing it, but you can't cover up the original nastiness and make it all okay. August 4, 2014
Rated 2.0 out of 5.0 by Needs remodeling!! Terrible beds, food, and people were not too friendly July 28, 2014
Rated 2.0 out of 5.0 by blah Make sure you stay in the taller portion of the hotel. If not you will probably be disappointed. July 21, 2014
Rated 4.0 out of 5.0 by Room comfort Clean and comfortable. Need a microwave oven to supplement room comfort. The microwave oven in the main lobby is too far away for easy usage. IHG Priority members are entitled to this and if possible room upgrade, like king-size suite. July 15, 2014
Rated 5.0 out of 5.0 by Great location. Clean rooms The rooms were spacious and clean as well as the common areas of the hotel. Breakfast was great! My only issue was they had no bed rails available. Since I was traveling with my kids I would have appreciated it but I was able to push the bed to the wall and hope no one fell off. Other than the bed rails, I would highly recommend this hotel. June 30, 2014
Rated 5.0 out of 5.0 by Great place to stay in Boca Raton If you are looking for a reasonable rate with comfortable clean rooms and a great breakfast, stay here. Very easy to access major highways north and south, makes commuting to friends and family easy. Plenty of breakfast choices including fresh fruit. A caring and attentive staff at both the front desk and at breakfast. All-in all, a great place to stay. June 24, 2014
Rated 5.0 out of 5.0 by Great place to stay when in Boca Stayed for five nights while in Boca Raton. The hotel was clean and seemed like they refurbished. The staff was polite and had the best breakfast. Beds were extremely comfortable. April 20, 2014
Rated 1.0 out of 5.0 by Terrible, checked out after one night of a 5 night stay I want my 75000 points back. I have had good experiences at other Holiday Inn Express. This one was smokey, musty, and had bugs in the bathroom. We could not stay March 25, 2014
Rated 4.0 out of 5.0 by Ok Hotel Part of hotel is newer, which is where we stayed. It was pretty nice. The lobby computer has to be about 10 years old and really is not good for anything....it needs to be replaced. Also the TV in the breakfast area is very old and needs to be replaced with a nice sized flat screen. No fresh fruit on the breakfast buffet...this is Florida and oranges should be available!! March 18, 2014
Rated 2.0 out of 5.0 by Not expected standards I regularly stay in holiday inn express hotels around the USA. There is a minimal standard expected from the hotel. The hotel lobby and staff are great. But The hotel has small rooms, uncomfortably soft beds, bad quality pillows. For sure the chain needs to inspect the boca raton west hotel March 17, 2014
Rated 1.0 out of 5.0 by Don't Buy This The facility is in need of repair and update, Still looking for a transport cart. Kids ran wild in the hall and adjacent areas and when management was told of this, the reply was " there parents should control them" . The room had stained furniture, no floor lamp,slipped in the shower,needed additional luggage rack. Were we not bound by the reservation contract we would left ASAP. Reminds me of worn Sec. 8 housing This place destroys the Trademark and as a Priority Club member we were insulted. We deserve to get our $$$ back. February 20, 2014
Rated 1.0 out of 5.0 by Smelly rooms and halls, loud air conditioner, uncaring staff! We stayed three nights and will not ever return. The man that greeted us at check in was condescending and just plain rude. Got into our room late and the air conditioner was clunky loud and so very smelly. All night! Sold out so no other place to move to. I called in the morning to advise and was asked why I didn't call in the night. No apology for our sleepless night or any thought of caring. In fairness, they replaced the unit while we were gone ( the unit had over an inch of dust and grime on it), thus the smell, I'm sure.). Next two nights were much better. Upon checking out we were presented with the bill. I requested a modified amount for the first nights awful experience. The front desk girl offered $30.00 off or 1,000 points. No apology, etc. upon asking for the manager she stormed off. Manager came and offered $80.00 off. No apology, etc. With as much travel as we do and so very few problems, I would go to any other HIE before this one! Or a different chain hotel!!! February 19, 2014
Rated 5.0 out of 5.0 Good experience Conveniently located. Friendly and helpful staff. A good value. February 12, 2014
Rated 5.0 out of 5.0 by Will Return Again With family in the Boca area, I have had an opportunity to stay at a number of different hotels in the area. After finding this hotel, however, our search ended and this is my third straight stay at this particular location. It likely will not be our last. Between the comfortable rooms, the delicious breakfast, and the wonderful staff, we always feel right at home. In fact, I can tell that we are not the only ones who feel this way as the breakfast attendant greeted several people like old friends, not just customers. We will be back. February 10, 2014
Rated 5.0 out of 5.0 by Convenient, clean The hotel was clean, the beds were comfortable. The staff was very nice. Ellen at the front desk was extremely helpful. February 5, 2014
Rated 1.0 out of 5.0 by Property not worth it This property is sub-par for the brand. In addition to the staff being unfriendly and unknowledgeable, the hotel itself is old, smells of smoke/mildew, the rooms are horribly unappealing with rusted and outdated fixtures, wall paper pealing off the walls and uncomfortable beds. I chose to move my accommodations after a single night to a local Holiday Express more in-line with the brand I'm accustomed to. January 13, 2014
Rated 2.0 out of 5.0 by Sloppy Property, Poor Service I stayed at this property 3 nights and will not be returning. When I arrived at approximately 7 in the evening, there was no one at the desk, just a sloppy sign saying that someone would be back. I had to wait over 10 minutes for this person to come back. When he did return he gave me my room, but when I got to the room the A/C was not working. The front desk person came and tried to push something beneath the A/C unit, but this did nothing. 1 hour later the room was still very hot, no change in temperature. I was moved to another room in another wing with no elevator, only stairs to access the second floor. But at least the A/C worked. The whole time I was at this property (chedked in Monday, out Thursday) the lobby and breakfast room was in a state of serious disarray. Carpet was pulled up and a roll of new carpet was laying conspicuously in the hallway, but the carpet was no more complete on Thursday than it was on Monday. Overall this property felt more like a "No Tell Motel" than an IHG property. It is definitely nowhere close to the standard of other IHG properties I have visited in the past. This part of Florida has just been added to my territory, but I will definitely not be back to this property. January 12, 2014
Rated 4.0 out of 5.0 by Very Secure The hotel is a bit dated, but very clean and safe. What impressed me the most was the roving guard in a golf cart all around the property all night long. That fact help as we arrived almost at midnight. Parking was well light and active, visible security. The only reason I did not give 5 stars was due to the shower, the transfer valve for the shower head kept failing. January 8, 2014
Rated 5.0 out of 5.0 by Can't Go wrong with this hotel Great value for clean large rooms with great location. December 5, 2013
Rated 3.0 out of 5.0 by Disappointing We have stayed here many times without incident. While the hotel does need a renovation, it is passable. Sadly, we were given the room for handicapped visitors. It was quite dated & reeked of mildew! Yuck,,,, Since there was no other room available, the front desk mgr reduced our fee. He could not have been nicer to me , but I couldn't wait for the night to be over. I expect more from holiday inn. December 2, 2013
Rated 4.0 out of 5.0 by Nice property When I drove up I thought to myself that it was an old property. On the inside it was clean, nice rooms and I did not feel I was in a hotel that was quite old. I would stay there again the next time I am in the area. October 31, 2013
Rated 5.0 out of 5.0 by very nice...computer table awesom where you get the table. love the bar I realizd last night October 30, 2013
Rated 5.0 out of 5.0 by Great Stay Really enjoy this hotel! The nightly cookies are the best around. October 24, 2013
Rated 5.0 out of 5.0 by just a nice place I am a business traveler and have many choices on the road. I go out of my way to stay here regularly, everything about this hotel says stay here again. The entire staff is friendly and nice to people staying. They seem to recognize that people have a choice and they are happy to have you here. October 23, 2013
Rated 5.0 out of 5.0 by Good Hotel Stay on night only due to business pourpouses, good mattreses, clean sheets, room a little bit old, but in overall Ok. Would I stay again there?... Yes. October 3, 2013
Rated 4.0 out of 5.0 by Nice place to stay The staff was very friendly. The breakfast included eggs, bacon, cereal, fruits and other items. The hotel is a little outdated but i would stay there again. September 28, 2013
Rated 4.0 out of 5.0 by Reliable Place to Stay We have stayed in this Holiday Inn Express many times over the years and have never had any regrets. The staff is excellent. They are friendly and try to accommodate every need. In our recent trip we asked for adjoining rooms. They fulfilled our request without question. I highly recommend this hotel but would like to point out a 2 things that could be improved. First, while the rooms are well furnished and comfortable, they could use to be updated. Some of the wallpaper is starting to peel and the tile in the shower is old. A facelift would be welcomed. Secondly, and I think this is for all Holiday Inn Express's in general; they need to provide a little more variety in the breakfast menu. When staying for a few days you see the same thing too often. September 21, 2013
Rated 5.0 out of 5.0 by A+ staff They remembered us and even gave us the same room. They are wonderful! September 9, 2013
Rated 3.0 out of 5.0 by Rooms need to be cleaned! Hotel is old but seems to be maintained fairly well. The only issue we had was that the ceiling in the room had dust hanging down from the popcorn. Please get the maid service to look up some time and clean more than the floors! Not sure I will return since the thought of the dirt dropping from the ceiling while sleeping really turns me off. September 5, 2013
Rated 4.0 out of 5.0 by value for the money the hotel is well located and it gives good value for the money hence, I return there when I need to be in that area August 17, 2013
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