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Rated 4.4 out of 5 by 180 reviewers.
Rated 3.0 out of 5.0 by Nice Bed and TV Breakfast is no good, heat was off when I arrived, and heater unit was very noisy when in use, refrigerator unplugged January 27, 2015
Rated 2.0 out of 5.0 by Comfortable bed and good breakfast The meeting rooms do not get enough attention, no water refills, dishes and garbage not cleared. Most of the staff was nice however there was not an adequate number of staff members to give good customer service. Staff needs to be trained better on how to fix check in and out processes. January 20, 2015
Rated 5.0 out of 5.0 by Great Service I was there for two nights. The food was good. I liked the automated pancake machine. The common area is nice and makes a pleasant area to work. January 17, 2015
Rated 4.0 out of 5.0 by Excellent Property, Great Stay, Poor Front Desk This is a newly renovated property, and very comfortable with a perfect and convenient location. The breakfast area is wonderful and selections bountiful while the older lady breakfast attendant is very welcoming and attentive to everything she made my stay. The Front Deak staff is young and inexperienced. Leaning on the counter and chewing gum. Using slang and being immature. Also, I checked out, and then was called back to the hotel stating my credit card was declined. I went all the way back and it turned out they put the expiration date incorrectly in their system. This was very inconvenient, but didn't take away from the rest of the staff and my overall stay. January 16, 2015
Rated 5.0 out of 5.0 by Consistant. I am certain every Holiday Inn Express will meet my standards! Always a pleasure to stay at any Holiday Inn Express. It is always updated, clean, and comfortable. I do wish they had built in magnifying mirrors in the bathroom however. Other than that, I love every stay! January 14, 2015
Rated 5.0 out of 5.0 by Beautiful hotel with excellent service My family stayed in this hotel for a week when relocating to Boise. The room and common areas were luxurious and beautiful. The staff were all friendly, helpful, and nice. They have the most amazing biscuits and gravy - best hotel breakfast I've had in a long time. It was a really nice welcome to our new city. January 14, 2015
Rated 2.0 out of 5.0 by Not going back I really like Holiday Inn Express and will stay at others as I have had good experiences. As for this one the manager and his team of boys at the front desk are not knowledgeable or helpful. When in Boise I will stay somewhere else or go to the Holiday Inn Express near Napa. If you over charge someone.. ie ... if their receipt says something different then what was charged to the credit card...you credit them back. Make people happy especially when its $21.00. I mean seriously. What kind of customer service is that. January 14, 2015
Rated 4.0 out of 5.0 by Comfortable Overall our stays have been great. The only exception being that the heat for the room was noisy January 11, 2015
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