Rated 4.2 out of 5 by 37
Rated 3.0 out of 5.0 by Customer987 Recent Customer
I did sleep very well and the room was quiet. I was disappointed in the cleanliness. I was told that a major overhaul is in the plans and I think that is an excellent idea!
October 14, 2013
Rated 1.0 out of 5.0 by Embrair Conformative to other HI EX
Price to high according to other HI EX. Elevator like an oven plus carpet is dirty. Cereal old and chewy. I guess in my 2 week travel one BAD hotel experience out of 8 isn't to bad. I was unhappy with this hotel.
October 7, 2013
Rated 3.0 out of 5.0 by jules56 Comfortable sleeping
We were a little disappointed with our trip down to the hot tub as when we went to get in it was cold.
It wasn't as great as the first time we stayed there...
The first time was last year at approximately the same time of the year and it was fantastic.
October 6, 2013
Rated 2.0 out of 5.0 by Embrair Disappointed in price and some cleanliness
We traveled from St Louis to Oregon and back 4300 miles and spend 8 nights on the road so this means 8 different Hotels. Most were H I EX. All were less in price and better in quality. The carpet was really dirty in the elevator. room little better. Like a oven in the elevator. Had a fan going just blowing hot air around. Told all this to Nate the next morning when I ask for managers name . He did make some amends and was most helpful so maybe I should'nt be writing this but the damage had been done as for my opinion of the hotel. Action does need to be taken on the carpet and heat in elevator . Why do all the HIE hotels not have the same standards. Have to guess when you choose. I feel Brandon could have done the same thing upon check-in that Nate did but choose not to. I will be passing this hotel in the future. First impression was let go by 12 hrs and it stuck...
October 5, 2013
Rated 5.0 out of 5.0 by Fulton2013 Excellent Staff.
Wonderful place to stay! Staff were great! Brandon was exceptional, thank you for all your help!
October 2, 2013
Rated 5.0 out of 5.0 by tobyboy1 enjoyable and relaxing
we meant our kids their for a weekend stay. It was very enjoyable and relaxing. all worked well even with us having young children. Very comfortable, Could set rooms temp WE wanted and service was great.
September 25, 2013
Rated 4.0 out of 5.0 by KSSoccerMom Great service and clean room
Great hotel to stay at. Clean room, comfortable bed and fluffy pillows. Lots of options for breakfast too. Our only complaint was that the pool was really small and the noise in the pool room got really loud when the kids played.
September 25, 2013
Rated 5.0 out of 5.0 by missouriguys awsum comfortable clean room
Stayed in the Jacuzzi room and it was great . The beds were comfortable and rooms were clean. We went to the renaissance festival and the hotel is only about a mile away. Cant get any better than that. Food places were walking distance from hotel. Highly recommend this place.
September 23, 2013
Rated 2.0 out of 5.0 by khett63 Staff was so friendly
The check in staff was so friendly and they were there again the next night. They talked to my two little girls and were so nice. I like the location right off Hwy 7. Easy to get to The Legends and to Olathe.
The room was clean but it just looked old. The breakfast was a huge disappointment for us. There was hardly anything out there to eat. The pancake machine needed to be refilled, the bananas were so brown and gross. The cereal tasted stale. The first morning there was still an 1 and 1/2 left of breakfast and there was only one cinnamon roll left. The second morning there were a few cinnamon rolls left but they went fast and there was still 45 mins left of breakfast after we were there and had our food. The first morning there wasn't even anyone in the breakfast area to help or refill things. The second morning there was someone but she didn't do much. There was only a couple hard boiled eggs both mornings, no yogurt and only big jugs of milk. The biscuits the first morning were super hard and the second morning the only thing to eat out of the hot section was bacon that went fast and was not refilled. It was a horrible breakfast both mornings and that I one reason I love staying at HI Express because the breakfast is usually great. I wouldn't stay here again.
The pool area was tiny as well. We had fun because no one else was in there but if another family or two had been there we couldn't have enjoyed it.
We wanted to pop some popcorn and there wasn't a microwave in the room either. Not a biggie because we could go to the lobby and pop it but still.
September 3, 2013
Rated 4.0 out of 5.0 by stephd1972 Football Tournament
In town for a youth football tournament. Room was nice and clean. Staff was very receptive and gave us a late check out, due to having a 5pm game on our check out day! Would definitely stay again.
August 28, 2013
Rated 5.0 out of 5.0 by ksmillers Clean, comfortable, close to shopping and attractions.
We enjoyed our stay very much. The room was clean, the beds were comfortable. The pool was clean and the water was warm. The breakfast was typical fare, but much appreciated. It was about 4 miles to the speedway and the Legends shopping area, and it was very easy to get to.
August 14, 2013
Rated 4.0 out of 5.0 by iraqghostsoldiers Customer Service
Great staff, I wanted to point out Ian from the front desk who was quite helpful assisting my staff on obtaining rooms.
August 7, 2013
Rated 5.0 out of 5.0 by Hoopaddict Great stay and Nice Staff
Overall great stay for my family of three. Staff was very nice and helpful. Room was clean and comfortable. The biggest surprise to us was the hotel location ended up being a lot closer to our son's games site than we originally thought. Also, the hotel was only about 3-4 miles from "Village West" area where a large outlet mall and many great restaurants are located.
August 2, 2013
Rated 5.0 out of 5.0 by KarlaK 3rd time to stay - and we will be back!
This stay was just as wonderful as the two times we stayed here before. The man who checked us in was friendly and it only took a few minutes; the room was clean; and the bed was soft with good pillows, sheets and blankets! I would recommend this hotel to anyone wanting a clean and inexpensive room!
July 19, 2013
Rated 5.0 out of 5.0 by AlElaine50 great place to stay
We enjoyed our stay at this hotel ... the pool was perfect and so was the room.
July 16, 2013
Rated 5.0 out of 5.0 by Softball2014 Great stay
We have stayed at this property twice in the past year and both times have been as expected for a Holiday Inn Express- nice staff, accomodating, and breakfast for the kids!
Would like to say that during the last stay that teh Staff and Management Team did a really great job helping my family through some challenges- Kudos to them!!
The hotel is in a good location- within in 5 minutes of the Legends Outlet Mall (my wife and daughter loves that mall!) along with a great variety of eating places. We were busy with softball and the hotel was within 10 minutes of MidAmerica Sports Complex. This made the hotel location ideal for our needs during both visits.
June 21, 2013
Rated 5.0 out of 5.0 by DebiG06 Nice place to stay
Very clean and comfortable.. Great staff! Everyone in Bonner Springs was very friendly.. Will go back again!
June 9, 2013
Rated 5.0 out of 5.0 by jim752 felt at home
All the staff made this visit for a funeral much easier.
June 2, 2013
Rated 5.0 out of 5.0 by satisfiedguest59 great stay
We loved our stay from the staff, to the rooms, to breakfast everything was very pleasant.
May 23, 2013
Rated 5.0 out of 5.0 by Gangster Comfortable and clean
Room was comfortable. Breakfast was good, all juice was empty but attendant quickly took care of.
May 17, 2013
Rated 5.0 out of 5.0 by JackieJake Used Exercise room
It was small, but available and nice. No one else was in the room at about 5pm. Was able to watch the big screen tv and ran for about 30 minutes without seeing anyone. They had a fan in the room that I was able to use right in front of me. It was a little hot, but with the fan it was just right.
April 28, 2013
Rated 4.0 out of 5.0 by bguihan Not bad
A little pricey for what you get. The bed was a lumpy and not as good as the other IHG hotels we have stayed at. The staff was the best part of the stay. They went out of there way to help anyone that came to the desk.
April 20, 2013
Rated 3.0 out of 5.0 by PatMN Noisy room
This HIE is right on the freeway making it easy to get to, but our room faced that direction. It was noisy and hard to sleep. This was an older hotel and showed some wear and tear. The staff was friendly and polite, but we'll not stay there again. We can do better for the money. The scrambled eggs in the breakfast buffet were mysteriously moist. We deemed them inedible.
March 18, 2013
Rated 3.0 out of 5.0 by Iraq2003 Fair vist
Room was not ready when I arrived at noon, first day there was no breakfast person to set up so no breakfast.
Coughed getting off elevator due to cigarette smoke from one half of the third floor.
Not certain if I received my points.
March 12, 2013
Rated 5.0 out of 5.0 by BikerJim Great folks, perfect sleep
Everybody that works here is extremely helpful. I got stuck there during a snow storm. Some of the workers were staying there overnight to make sure that everybody was comfortable. All was perfect.
I like that there are 3 places to eat within 100 yards, and especially how quiet this place is. It seems like nobody ever walks the halls. So quiet and peaceful. More quiet than home.
I will stay here anytime that I'm in the area.
I don't know if any of the staff reads these things, but thank you for making me feel like a friend during my stay, even though we are strangers.
February 27, 2013
Rated 5.0 out of 5.0 by TexanWest Love this place
I stop by here 3-4 nights per month on different stays. I book early, and the staff always gives me the same room. (this is important if staying 300 plus nights per year in hotels, I can wake up in the dark and know my way to the restroom..)
Anyway, the place is wonderfully clean, very quiet, and the staff is always courteous. There is a Waffle House, Kentucky Fried Chicken / Taco Bell, and also a Subway sandwich shop all within 100 yards. Sits just next to the freeway access, and there is truck parking.
I love this place. I can really relax when I stay here.
January 23, 2013
Rated 5.0 out of 5.0 by anyone A great Hotel - highly recommended
A great Hotel - highly recommended.
Nice interior to the hotel.
Breakfast provided lots of choice.
Beds were very comfortable.
January 14, 2013
Rated 5.0 out of 5.0 by anyone Very Nice Hotel
Very Nice Hotel. Our stay was comfortable with a good night sleep. Breakfast was good with lots of choice. Staff service was excellent.
January 8, 2013
Rated 5.0 out of 5.0 by DRT06 Bonner Springs
Great location for travellers. Very clean, quiet hotel. Staff is extremely friendly and helpful.
October 22, 2012